(Archived) Update 4 - Account Issues

[fossil musk]

**Please post here if you're having Account related issues.

Use the format below:**

Issue:
Screenshot/Video:```

[bronze solstice]

Platform: PS5
Issue: Game Initialization Error (#5)

[vital totem]

Platform:PS5 Issue: Still don’t have Golden Potato and don’t know when the issue will be fixed

[half ginkgo]

Platform: Xbox Series S
Issue: I am missing my comfy gamer hoodie from the twitch drop, even tho twitch says I’ve claimed it

[hexed rose]

Platform: Steam Issue: Golden Potato claimed through mailbox, but is missing from inventory menu.

[ashen iron]

Platform- Switch. Issues- Game initialization error (#5). Screenshot/Video

[outer flicker]

Platform: Steam Issue: Golden Potato claimed through mailbox, but is missing from inventory menu after restart

[humble anvil]

Platform: Xbox One X
Issue: Game initialisation error (#5)

[sudden beacon]

Platform: Switch. Ive connected my account and claimed all the drops on twitch but still are not showing up in my mailbox

[boreal kindle]

Same problem un PS5 and Switch/PC.

[autumn narwhal]

Platform: PC
Issue: Game initialization error (#5)

[floral tiger]

Platform: Switch
Issue: Game initialization error 5

[lost bluff]

Nintendo Switch. Please help

[proven elk]

Platform: Epic - My Golden Potato claimed through mailbox, but is missing from inventory menu after restart And my Centennial items too

[obsidian valve]

I have the same issue on my Nintendo switch

[reef wedge]

Same on my switch. Still haven’t received my drops.

[floral tiger]

Tried logging in from another device to fix the Initialization Error #5 problem, didn't do anything and it didn't allow for the new device to actually load the cloud save. Just kept going like it was a new game even when it said "keep cloud save"

Original Platform: Switch
New device: Xbox

[ashen iron]

Oh, March 29 2023 lol.

[green ether]

Im having the same problem im also on switch

[shrewd trout]

Tried everything I possibly could to fix this. I can’t even log out as seen in the screenshot cause it seems as if this update has entirely corrupted my saves lol

[limber tundra]

Platform: PC/Xbox One
Issue: I can't play on pc and the xbox when connecting to the cloud sets me back to 114 days ago like I haven't played it that long and when I try to save it on xbox one it won't and it fails.
Screenshot/Video: attached

[mint shard]

Platform: Ps5
Issue: When I choose continue it asked if I want to keep a new local save or my original cloud save. No matter which I choose it always loads the new save. Anyway I can get the old save to load up?

[left rain]

Platform: PC
Issue: the store is not loading for me, and hasn’t loaded since the new update. I’d like to buy the new star path

[sacred vector]

Platform:ps5
Issue: So I can play on my own account fine, however when my daughter goes on to her account it is now asking her to buy the game. Her account is on my ps5 and linked under family. She has previous save data from playing the game. Only seems to be an issue since the update. Surely don’t have to pay for each of my kids to play it on my ps5?

[dim mural]

Platform: Switch
Issue: the cloud save hasn't been working for 39 days. I'm scared to log out of my account and back in because I could lose all my progress. Wanted to buy the steam version too but can't until cloud saving is resolved.

[stoic horizon]

Platform Xbox:
Issue: did not receive my rewards for viewing twitch videos. My ID # is 9822. Sent an email on April 6th and still have not had issue resolved

[limber tundra]

so today i tried a bit different even tried to make a new save so that i could save over it from my xbox but it would never even let me upload my new save its like the whole cloud is broken and it makes the game unplayable and this is what happens after paying $90 for ultimate and about 90hrs into the game.

[cursive fossil]

Platform: PC (Epic)
Issue: Reset Account mostly successful -- moonstones, star path items, and twitch drop items appear to be intact. However, still cannot recover other items claimed in the mail, e.g., golden potato. Some users on Steam report that once the Castle is unlocked, they were able to get their items in the mail, but this has not occurred for me.

[ashen ridge]

Platform: PC (steam)
Initilazation error 5, unable to log into my further progressed save. I have found that it appears that there are two cloud saves conflicting and that may be the cause, is there anything that can be done about this? I don't seem able to delete the smaller of the two saves from my end.

[dusty nebula]

Platform: Xbox. Issue: The item shop and buying moonstones store will not load.

[placid drum]

I had the same issue, it was a error on my part, after you link the accounts individually, you still need to presse the yellow "Link Accounts" button at the bottom.

[delicate veldt]

Platform: Xbox-Console: Xbox One/Xbox Game Pass
Issue: I had issues a few days into the new update & it seemed to not back my save up for about two weeks. Then some how it was fine, I could normally back my save up. Now after a week of me not playing for fear of the game crashing on me & it gives me the wrong save file. I have been playing for the past two days after purchasing the Ultimate Edition & yet again it won’t actually back my save up despite saying it did. In example, I can play a previous day, save & back that save up. Play again the day after & save but notice that before you back the save up it’ll say “Hasn’t been backed up in over a week”.

[terse night]

Xbox one/game purchase
I also cannot cloud save my progress, every attempt to cloud save since the content update has failed

[spare depot]

Platform: xbox
Issue: ‘failed to recover last saved game’
I am trying to log into my account on another Xbox but won’t let me log in unless I log out on the other account, it won’t let me log out because it ‘failed to recover last saved game’ and gives me the options to ‘new game’ ‘cancel’ or ‘retry’

[dim mural]

Switch

Following up that 11 days later the same problem persists. Haven't seen the cloud save issue added to the trello board.

[vital totem]

I don’t have the potato too

[cursive fossil]

My issue eventually got manually fixed by customer service. They mailed me another Golden Potato. Claiming that from the mail made the others appear, e.g., Red Potato in Remy's place.

[copper wasp]

Platform: switch
Issue: i didnt recieve any of my twitch drops even though i have claimed them in the inventory drop.

[left rain]

Has anyone ever found a fix to the error where your game doesn't load? Initialisation error #5

[placid juniper]

Platform: Switch
Issue: Restarted my game and didn’t get any of my mystery potatoes back. The gold one is in my mailbox but it already says claimed and it’s nowhere in my inventory.

[vital totem]

I contacted them by submitting a ticket saying that the golden potato doesn’t work but they never send me another golden potato so I don’t know if I will ever get another one so I’m going to keeping trying

[vital totem]

I have the same issue

[celest jacinth]

Platform: PC
Issue: Not able to connect to steam account even when opened directly in steam library

[still silo]

Platform: PC
Issue: Not able to connect to online account even when opened directly in steam library

[sullen mantle]

Platform: PC Steam

I launched from Steam. I retried. I shut down the game and tried again. Gonna reboot my computer.

[inner gust]

Platform: pc steam, steam deck Linux, switch.
Issue: infinite cloud save conflict loop. Unable to progress for a month. Cs response was we are aware go ask for a refund

[rare dock]

Platform: PC
Issue: I also am not able to connect to my steam account even when going through steam

[cursive fossil]

I didn't get a response until quite a while later. I think they are severely backlogged -_-;

[fast wasp]

Platform: PC/Steam
Issue: Dreamlight won’t connect to Steam, even when launching directly from Steam, so I can’t get the rewards that dropped this morning

[still silo]

Pc/Steam
Cannot connect to steam so cannot finish the season pass or collect the new rewards

[shrewd trout]

Nope. I emailed them like 2-3 weeks ago about it and all I got was “ok give us these files” “ok thanks now just keep an eye on our news” lol . News hasn’t had any insight at all into it these past weeks.

[winter skiff]

Platforms: Switch and Mac

Cloud saves are not loading the most recent saves to my Mac from my Switch. The save is a couple of months out of date, meaning I am unable to play on my second device, despite paying for access.

[neat swan]

Platform: switch
Issue: can't access cloud save even when connected to internet

[pseudo sigil]

Platform: Xbox One
Issue: Golden Potato is not given back after game restart.

[vital totem]

Platform:PS5 Issue: Half of my items of clothes and furniture are gone and my game keeps crashing and I would like to know if there is any update on Belle’s realm going to be available and my moonstones are gone too and I still need a new golden potato too. And the characters other outfits like Merlin, Mickey and Minnie, Donald, and Goofy’s and my lion king back bags are gone and my face paint like the one that goes across the face are gone too. And my companions are gone too.

[lament spire]

Platform: Xbox
Issue: I’m trying to transfer my cloud save to a different Xbox and it won’t let me log out even after cloud saving in game.

[light tinsel]

Platform: MacOS
Issue: Unable to enter codes. The field does not exist where guides say it should exist. I'm unable to get anything from the festival of foolishness or the golden potato because the field isn't there. Checked on reddit and it seems to not be isolated to myself.

[lament spire]

Platform: Xbox
Issue: it keeps glitching out and blacking out the screen. I’m scared it’s gonna crash my game.

[dim mural]

Platform: Switch
Issue: Cloud saves still not working properly and won't sync

[cunning wave]

Platform: Switch
Issue: Cannot link Twitch account to cloud save in order to participate in any of the Twitch Drop promotions. Can successfully log into Twitch, but when I try to log in on the Gameloft side I get the following error every yime. I have tried resetting my password several times and still get the same error