(Archived) Update 4 - Cloud Saves | Disney Dreamlight Valley | Page 1

wary umbra Apr 4, 2023, 10:11 PM

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**Please post here if you're having Cloud Saving related issues.

Use the format below:**

Issue:
Screenshot/Video:```

wary umbra Apr 4, 2023, 10:11 PM

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wary umbra **Please post here if you're having Cloud Saving related issues. Use the format...

abstract escarp Apr 5, 2023, 3:18 PM

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EDIT: All resolved and everything has been returned - Thank you GL! ❤️❤️
EDIT (29/05/23): After launching a new save, despite everything being set exactly the same, all items have once again disappeared 😭😭

Platform: Nintendo Switch
Issue: The items from the First Week Bonus (Donut Ears & Choco Crocodile) and the Golden & Red Potato are still not showing on my Cloud Save even after the latest update has been downloaded and applied - please help, I really miss my little Croc

humble spoke Apr 5, 2023, 5:23 PM

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Platform: PC Steam
Issue: For over a MONTH now I cannot connect to the cloud and have no access to store or events, and if I understand correctly, I completely missed out on an entire event. Neither when starting the game, nor in-game am I able to connect to the servers. When using different computer, which is able to use wifi, I was able to connect using mobile data, but I can't really play this way

lament wing Apr 5, 2023, 5:54 PM

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Platform: Nintendo Switch
Issue: I reset my game before update and items are missing from cloud save.
Items missing are:
Founders pack items
Pixar star path items
Villans star path items
Festive Star path items
D100 star path items
Golden and red potato
Some premium shop items previous purchase

keen pond Apr 5, 2023, 6:54 PM

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Platform: PC Gamepass
Issue: "Cannot sync your data with the cloud right now"

For the last several weeks at least (I have not been playing as frequently, but I have been getting this issue every time I load up the game) every time I start the game, I get this error message. I choose "play offline" and the game seems to load normally and everything seems fine, though I'm concerned about what happens if there's some other issue and my saves haven't been backup to the cloud. At first I thought it might have been because I hadn't updated the XBox app (GamePass) but I did that the other day and still the error persists.

dusky marsh Apr 5, 2023, 8:48 PM

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Platform: PC Gamepass
Issue: Failed to upload Cloud Save to Server. I haven't been able to cloud save for the last 2 months. I can play normally and connect to the internet but whenever I try to upload my save to the cloud it fails.

digital sand Apr 5, 2023, 9:59 PM

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Platform: PC - via xbox app
Issue: Failed to upload Cloud Save to Server. I haven't been able to cloud save for the last 2 months like the person above. Contacted support to be told to use mobile internet and other ideas, but still no us. and Continues into patch 4

old blaze Apr 5, 2023, 11:45 PM

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Platform: ps4
Issue: failing to save to cloud and unable to keep my local save. After 3 hours of game play my game crashed and I didn't save to the cloud. I tried to get back in and it sent me to a load cloud or local save screen. I tried for an hour to load my local play without luck. It said load failed. I then loaded my cloud save because I only lost 3 hours so it was fine. I caught back up to where I was and my game crashed again. This time I tried to save to the cloud but couldn't. When I went back into the game the same thing happened as before. I was unable to get in unless I was offline. So I went offline then in game and back online tried to save to the cloud and then I got the screen that said my game failed to save to the cloud again. But this time my game was in an endless loop of trying to save local over cloud or keep cloud. So I started over again. Logged in the same as last time and I still couldn't get into my local save that was 5 minutes past the cloud save. I tried multiple times with no luck. I can't save locally or on cloud.
Also everything I purchased from the star path and the premium shop are not on my inventory and I cannot buy because it says they have been purchased.

median vapor Apr 6, 2023, 12:26 AM

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Platform: Nintendo Switch
Issue: Ever since I got the game I have been unable to save to to cloud. Everytime I try it says failed to upload to the cloud. I'm worried that I won't be able to receive my twitch drops loot since I have claimed all of them but they aren't in my mailbox.

stark coyote Apr 6, 2023, 8:02 AM

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Platform: steam
Issue: my game keeps saying cloud save conflict at the startup menu. It won't let me continue with the local save and if I pick to keep the cloud save option it won't cloud save again. It tells me that it can't cloud save and has local saved it. However it won't let me go into the local save

stark coyote Apr 6, 2023, 12:42 PM

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radiant tartan Apr 6, 2023, 1:56 PM

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Platform: Windows
Issue: I have 188 hours played & cloud saves stopped syncing for me in October 2022 so I've been playing with a local save file. Ever since February's Festival of Friendship update when I continue my game with a wired internet connection I get a 'Game initialization error (#7)' crash. On opening the game again it forces an automatic cloud save recovery which overwrites months of local save progress with my last synced cloud save from October last year.

Thankfully I'd made a backup of my local save file folder: C:\Users#username#\AppData\LocalLow\Gameloft\Disney Dreamlight Valley on November 29th 2022 after hearing about other people losing all their progress.

The first time the cloud save auto recovered I immediately raised a support ticket & talked to people on this Discord in the hope someone could help me recover my local save file. I was scared to open the game again in fear that I'd just lost months of progress, I sadly missed out on the Centennial Star Path in this time. 😦

When support told me my progress was wiped, I tried to at least recover my November save file by copying it into the Gameloft folder but the 'Game initialization error (#7)' kept crashing the game & overwriting my save from the cloud.
I pleaded to support to please disable my cloud save account or log me out of cloud saves which the game wont let me do either. Then I tried launching the game without an internet connection & the option to continue my game was gone. Only New Game was available.

I tried launching the game with wired internet and the option to Continue was back, so I tried clicking continue and then disconnected my internet cable to try and bypass the cloud recovery after the 'Game initialization error (#7)'. This seems to have worked! I'm back in my village from November 29th last year with an un-synced 165 day old cloud save looming over me.

lament wing Apr 6, 2023, 4:18 PM

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Platform: Nintendo Switch
Issue: golden and red potatoes potions are gone from my game. I have already claimed them.

graceful kraken Apr 6, 2023, 9:04 PM

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Platform: PC Steam
Issue: Failed to upload Cloud Save to Server. I haven't been able to cloud save from the premiere of the game. I can play normally and connect to the internet but whenever I try to upload my save to the cloud it fails.

serene dew Apr 7, 2023, 3:46 PM

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Platform: PC - Xbox Game Pass
Issue: Can't sign into Cloud Save
Steps Taken:

Changed Drives on PC
Verified and Repaired the Game
Checked for Updates
Changed my password
I will go to sign in and it will spin then do nothing after that. I login to the game and I don't have access to the shop or the events. Please don't make me miss Easter like we ALL missed Halloween.

inner fern Apr 7, 2023, 8:46 PM

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Platform: Nintendo Switch
Issue: Can't save to cloud for a couple updates now.
Screenshot/Video:

dawn harness Apr 8, 2023, 3:46 AM

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Platform: PC, Steam
About 13d into playing, I was logged out of the cloud save account I was logged into. Not too big of a deal since I only play on Steam via my desktop, laptop, or Steam Link on my phone (android).

However, I would love to log back in, but there's currently no option to replace the cloud save with the local save. Currently, logging back in brings up a "which save do you want to keep" and choosing the local save keeps me logged out of the cloud. The cloud save bring me all the way back to ~13d of play (the October 2022 update), which loses me a lot of progress along with the new Twitch Drops (which I finished claiming today). As of writing, my local save is up to date and I am at ~50d or play.

slim vault Apr 8, 2023, 5:06 PM

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Platform: Xbox series X
Issue: Failed to upload Cloud save to server.

worthy apex Apr 8, 2023, 7:32 PM

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Nintendo Switch Cloud save-> Steam PC (Alienware 17 R3) Cloud Save data

Upon Cloud Save recovery, makeup is inaccurate.
Eyeshadow and lipstick shades are completely different.
The selected avatar customization features do not match up to respective section selections.
Opacity has been reset to 100%
Freckles appear to have color selection automatically, and appear inaccurate as well.

worthy pecan Apr 9, 2023, 6:13 PM

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Platform: PC/ Xbox One/ Nintendo Switch
Issue: Unable to utilize Cloud Save feature to play on either of the above listed consoles. Error message is the same on all 3 platforms as seen in screenshot.
Screenshot/Video: See attached

I have tried the Wifi trick, redownloaded the game on all 3 consoles, signing out and back in with gameloft account...Nothing so far is fixing my issue. Please help.

rapid pumice Apr 10, 2023, 5:29 PM

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stark coyote Platform: steam Issue: my game keeps saying cloud save conflict at the startup m...

i have this same problem just on my Nintendo Switch

chrome hamlet Apr 10, 2023, 6:19 PM

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Platform: Switch
Issue: I have the same Issue as Cymbolic. Unable to utilize Cloud Save feature to play on the switch console. I got the same Error message.

cyan swift Apr 10, 2023, 9:58 PM

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Platform: Switch.
Issue: Cloud save keeps failing. 5 days put of sync. I do not time jump and do not play on any other device either.

gritty summit Apr 10, 2023, 10:10 PM

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Nintendo Switch. “Failed to Save to Cloud” message. Always do a regular local save first, then do a cloud save. Checked internet connection - connected. Checked to ensure I was logged into for cloud save. First time I got the error I was not logged in. Odd because I had not logged out. Second time I was still logged in. Note - no time traveling on device regardless of game.

willow yacht Apr 11, 2023, 11:00 AM

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Platform: Switch
Issue: Same issue as Cymbolic. However, in addition - when trying to relog with Gameloft account, it doesn't appear to connect (pressing log in) brings up a little loading star, which goes away and returns me to the log-in fields, but I am still not logged into my cloud save account.

tall crown Apr 11, 2023, 1:19 PM

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Plateform: PC
Issue: Since a login failure a few months ago, I cannot sync my local save with the cloud. Tough it was servers problems at first but a few months later still have the problem.

wild kestrel Apr 11, 2023, 2:16 PM

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I can’t into my old saved cloud account where I opened everything spend 20,000 hours on all the characters are lv 10 999,999 dreamlight, 3 million gold coins here is old saved cloud account email vanps7978@gmail.com

sinful oxide Apr 12, 2023, 5:37 AM

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Platform: PC (Steam)
Game was fine until I got a notif I completed a Star Path task but could not actually collect it because the game refuses to connect. There are no issues with my internet; every other program (and other device) is working and connecting just fine. Tried restarting but it didn't help.

calm garden Apr 12, 2023, 6:49 PM

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Platform: Switch to Xbox
I have cloud saved to migrate from the Switch version to Xbox series x, do the achievements not unlock? Or will I have to start a fresh game to get them?

stuck ruin Apr 12, 2023, 8:16 PM

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Platform: Switch
My cloud save is not working, it’s about 30 days out of sync. I have not time travelled.

rose herald Apr 12, 2023, 10:36 PM

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Platform: Xbox
Issue: failed to upload to cloud save, also won't let me load cloud save on a different drives. out of sync by 80 day(s)
Screenshot/Video

tranquil sparrow Apr 13, 2023, 10:25 AM

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PC/Steam - Cloud save failed multiple times.

slow gate Apr 13, 2023, 1:13 PM

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Ps4: One the start screen I get this conflict message of my online and local savefile. I only can load into my cloud savefile but it’s already over a month old because the game doesn’t save my progress to the cloud anymore for weeks (also not manually). So I’m basicly unable to play and progress since everytime I log in to play I get the same message and I can only select my old cloud savefile. Please fix soon cause I dont want to miss event or starpath rewards.

slow gate Apr 13, 2023, 2:39 PM

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low ice Apr 13, 2023, 3:42 PM

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Platform: Switch
Cloud saving since 43 days Not possible.....No Time travel No Game Play since then...
Gameplay isnt fun anymore

abstract adder Apr 13, 2023, 5:50 PM

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Platform- Switch, level 40 5 day. Cloud Save is failed..

stone pawn Apr 14, 2023, 12:14 PM

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Issue: unable to log into cloud save it spins the goes back to sign in
Screenshot/Video: ```

fierce steeple Apr 14, 2023, 9:27 PM

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Platform: PC
Issue: won’t save to cloud

hoary sphinx Apr 15, 2023, 4:20 AM

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Platform: Nintendo Switch/ PC steam
Issue: Cloud save didn't work
Sorry I forgot to take a screenshot but I'm playing on switch and pc. I recently played on my switch and I always do cloud save so whenever I play on my pc the progress saved. But this morning when I do cloud save in my switch it did save. But when I open it in my pc the progress is not there. I lost the progress overnight and this morning 😦

tiny shoal Apr 15, 2023, 10:58 PM

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Platform: PS4
Issue: screen is locked on the spinning icon while saving and i couldn’t exit the menu. I had to force quit the game and restart.
Screenshot/Video:

arctic canyon Apr 16, 2023, 12:59 PM

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eternal topaz Apr 16, 2023, 8:22 PM

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Platform: PC / Switch
Issue: Not able to to Cloud Save
Screenshot/Video:

tranquil sparrow Apr 17, 2023, 5:40 PM

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PC Steam

crystal ermine Apr 18, 2023, 12:29 PM

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Platform: PC steam
Issue: I can't save to the cloud, every time I try it will show up with an error message. My game says 35 days out of sync. I haven't played most of that time (I had to get my laptop replaced and was without a computer during that time. I played again yesterday for the first time on the replacement computer and after playing for 3 hours it wouldn't save to cloud to I saved locally instead. When I tried to log back on it pops up with message telling me the cloud and local saves are out of sync. It won't let me choose local save (the new save) and will loop back to the same pop-up. When I eventually chose Cloud it worked but still won't sync to cloud. So if I save locally only I have the same issue every time I log in, losing my game progress. So I can't play at all until this is fixed.

hot stratus Apr 18, 2023, 8:45 PM

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Platform: PlayStation 4
Issue: Unable to cloud save, out of sync by 3 days now and it will not allow me to save.

left smelt Apr 18, 2023, 8:53 PM

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Platform: Xbox gamepass
Issue: missing moonstones and missing cloud save apparently my account doesn't exist

drowsy valve Apr 18, 2023, 10:05 PM

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Platform - switch
I think I’ve been able to cloud save once 😢

ivory summit Apr 18, 2023, 11:43 PM

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**Platform: **PC - Steam

**Issue: **I cannot log into my Cloud Save from the main menu. I will enter in my email and password and I get the little star loading icon but nothing happens. If I enter a different password it will say it's invalid so I know I am entering in the correct credentials (I also reset the password as well, just in case, but I'm still having the same issue). Once in the game and past the main menu screen, if I go to Settings and then Help and click "Save to cloud" it says that the Cloud Save successfully uploaded to the server. The reason why I bring this up is because I have some items waiting in my mailbox but when I click "Claim" I get the pop up for "Cloud Save" and that it suggest syncing my account to the cloud before claiming. If I click "Connect (from Main Menu)" then I get the issue from earlier, so I do not want to click "Claim Anyway" as I don't know if I'm actually connected to my cloud save.

Screenshot/Video: N/A - I do not want to show my account credentials in a screen shot or video for privacy reasons

outer wraith Apr 19, 2023, 3:17 AM

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Platform: PC - Epic Games
Issue: About a month ago, my cloud save came back, despite me disabling it, and now wrecks havoc upon my valley, as i cannot load the game in online mode without it asking me to keep my local or cloud save.
one problem, it will NOT let me choose local save, and now, i cant even choose cloud save! it just infinitely loops! even when i initially start the game in offline, switch to online and instantly try to upload my save to the cloud, it always fails, and im once again left in softlock limbo. i have not been able to play online for weeks.
i REALLY want to enjoy the new starpath, and my cloud save is so far behind id lose ALL of my items from the villains starpath from last year and i do not want that. not to mention the hours of agony of getting every villager to max friendship and doing all their quests.
i would rather listen to donald losing his mind at 400% volume repeat for 50 hours.
any help would be appreciated, and i am once again reaching out in case people have found a potential fix!
**Screenshot/Video: **

autumn crescent Apr 19, 2023, 3:45 AM

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outer wraith **Platform:** PC - Epic Games **Issue:** About a month ago, my cloud save came b...

I'm having the same issue on switch. 😭

autumn crescent Apr 19, 2023, 10:52 AM

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Platform: Switch
Issue: I bought the game for switch yesterday, was playing on Xbox previously. Now, unless I turn off my switch's internet it will not allow me to access the game at all. Meaning I'm unable to collect the star path rewards or access the shop. I don't want to click keep cloud save and loose two hours of game play. It will not allow me to select "keep local save" it just puts me in a continuous loop. 😔

plain canyon Apr 19, 2023, 5:04 PM

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Platform: Xbox
Issue: ‘failed to recover last saved game’
When I try to log out of my account so I can log into it on another Xbox it says ‘failed to recover last saved game’ and gives me the options of ‘new game’, ‘cancel’, or ‘retry’. Therefore, I can’t log out because my progress will be lost

tranquil sparrow Apr 19, 2023, 5:36 PM

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tranquil sparrow Apr 20, 2023, 2:31 PM

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Why is no one at DDV addressing the Cloud Sync issue.

verbal vessel Apr 20, 2023, 8:46 PM

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autumn crescent Platform: Switch Issue: I bought the game for switch yesterday, was playing on X...

spamming the loop until it goes through eventually resolved it for me, it can literally take 10 minutes but if you have nothing else to do that would be your best bet.

Had the same issue on PC and XBox Cloud Gaming. Has happened multiple times before, often when it failed to save to cloud the day before.

autumn crescent Apr 20, 2023, 8:54 PM

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verbal vessel spamming the loop until it goes through eventually resolved it for me, it can li...

Ahh, we tried for so long as we had to spam it to get it into the cloud on Xbox. But for some reason didn't work on switch, maybe I just have to try longer. I already lost my save from trying to keep cloud save but same thing the next time. I'll just quit playing until they fix it. I should have just kept playing on Xbox. 😅

amber thorn Apr 20, 2023, 10:04 PM

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outer wraith **Platform:** PC - Epic Games **Issue:** About a month ago, my cloud save came b...

Im having the same issue on PS4 with the conflict message and beeing unable to select local savefile and at the same time beeing unable to cloud save.

outer wraith Apr 20, 2023, 10:05 PM

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verbal vessel spamming the loop until it goes through eventually resolved it for me, it can li...

does spamming the loop work for local? or just cloud save?

quick hill Apr 20, 2023, 10:08 PM

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stone pawn ```Platform: Nintendo switch Issue: unable to log into cloud save it spins the ...

Hello, I've been having this same issue 😭 I play on both Switch and PC (steam)

timber pecan Apr 21, 2023, 2:13 AM

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stark coyote Platform: steam Issue: my game keeps saying cloud save conflict at the startup m...

I am having the same issue! Did you ever find a solution?

lament wing Apr 21, 2023, 3:51 AM

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Hi I play on the switch and after I close the game and reopen it will say its out of sync. Then I sync it . It says sync then 5 min later it will out sync again. It get really repeative and is really frustrating. Please tell me how to fix this. Ty

molten hollow Apr 21, 2023, 5:08 PM

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tranquil sparrow Why is no one at DDV addressing the Cloud Sync issue.

So frustrating. And won’t reply to support emails either

broken stratus Apr 21, 2023, 11:09 PM

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Platform: PS4
I haven’t played in weeks because of it not being able to be saved to cloud. I don’t want to restart nor do I want to uninstall the app or game itself. I had just unlocked all the worlds and I’ve restarted the same quest over and over again. Please fix soon because I need to play again!! 😭

elder briar Apr 22, 2023, 7:43 PM

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Platform: PC
Issue: My first cloud gave me the error which I will screenshot. In fear my mail would expire I made a second cloud save account and now, when I try to log into that one, I hit the log in button and it loads for a second then nothing happens. No error or anything. If I try to log into my last one it still gives me the error in my screenshot. I actually tried to make a 3rd account 😅 but it sends me a verification code but doesnt give me a place to enter that code in.
Screenshot/Video:

fierce leaf Apr 23, 2023, 3:07 AM

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Platform: PS5
Issue: I don’t have the cloud save option here anymore, I have tried restarting my game and console and no change. I checked my daughters switch account and she has the option.

verbal vessel Apr 24, 2023, 11:45 AM

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outer wraith does spamming the loop work for local? or just cloud save?

both

lament wing Apr 24, 2023, 12:01 PM

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Platform: PC Games Pass
Issue: Can’t login to cloud save account. It says I can’t login because my cloud save account is already registered with an Xbox account, but I don’t have access to that account anymore and I want to play my save file on my new laptop

north turret Apr 24, 2023, 10:06 PM

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Platform: Xbox S
Issue: Error saving to the cloud and doesn’t say locally like it says it does because I’ve had to redo quests I finished multiple times

cold shale Apr 24, 2023, 11:27 PM

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Platform: Switch
Issue: I haven’t been able to save to the cloud in 3 days. Every time I try I get the “Failed to upload Cloud Save to server.” Luckily, I can still do a local save, but I don’t want to play on PC till I can’t get it saved.

shell coyote Apr 26, 2023, 1:51 PM

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Platform: Switch
Issue: Attempting to load a local save on the main menu during "Cloud Save Conflict" option only does a continuous refresh. Connecting to a hotspot or Airplane mode does not solve this. Things done have had to be repeated as the cloud save wasn't the most up-to-date one.

thorn shore Apr 27, 2023, 4:04 PM

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Platform: Switch/PC
Issue: I have tried everything that I can to upload my local save on my switch to the cloud so that I can play on PC and nothing works. It keeps telling me that it "failed to upload to cloud save", even after making a new account and trying again. Please fix this so I can play my game on my PC. Edit - Now whenever I try to play on my switch, it asks me to choose to keep my local save (which is all of my progress) or my cloud save (which is apparently the start of the game) and whenever I choose to keep local save, it doesn't register until I choose to keep cloud save, meaning I am stuck in a "Cloud Save Error" loop until this cloud save issue is resolved. Please fix this.

wispy fern Apr 28, 2023, 12:48 PM

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Platform: PC (xbox game pass)
Issue: For the past two days I have been having the issue where I am unable to save to the cloud. I am able to save locally but unable to save to the cloud. I have made triple sure that its not my internet causing this.

short forum Apr 28, 2023, 1:04 PM

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Platform: switch

Issue: can't log in. "Failed to log in with this email address because there is another account registered to it already”

gaunt moat Apr 28, 2023, 6:27 PM

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Platform: Switch/Steam
Issue: My Steam save file didn't upload to the cloud last night, I didn't notice. I played this morning on my switch and redeemed the Community reward on it (Fences and path) and then realized that my Steam save file was not uploaded. I saved my Switch game, uploaded my Steam save, then went back to Switch and didn't realize that it made me lose the Fences and Path with no way of getting them back. The Mail says it's been redeemed already but they are not in my inventory
Screenshot/Video:

lavish portal Apr 29, 2023, 2:35 AM

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platform: switch
issue: every time i try to log out, it says "cloud save recovery error" and I'm trying to play on my other switch, but the other switch says I have to log out of my other cloud save first and when I try to, that error code comes up. I do not want to lose my progress.

fierce steeple May 1, 2023, 5:08 PM

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Platform: PC
Issue: Unable to cloud save

exotic gyro May 4, 2023, 4:22 PM

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Platform: Switch
Issue: Cloud fails to save
I’ve tried 3 times to cloud save but it refuses to save after thinking for a minute or more. I haven’t played for a couple weeks, just logged on to claim rewards. I claimed them fine and the game is behaving like it’s online.
Manual saving seems to work fine. I’m not super concerned as I only play on Switch, but I hope this doesn’t become a major problem.

Edit: Even after closing and restarting the game, it still refuses to save to the cloud. It thinks for about a minute then gives “failed to upload cloud save to server” error.

crystal zenith May 4, 2023, 4:27 PM

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Platform: Steam
Issue: Dreamlight won’t connect to Steam at all, making it so I cannot receive the reward that dropped this morning

knotty wave May 4, 2023, 8:50 PM

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Platform: PC
Issue: Can't login to my cloud save account, it just loads for a second and then nothing. So I decided to make a new account instead, as I want to play the starpath safely and I am not getting a reply from the devs for a long time now (I have my local save). I got asked to fill out the code, that I got in my email. But there is no place to fill out the code. So yeah. Great system

calm crag May 5, 2023, 3:41 AM

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plateform: xbox
issue: i seam to be in a weird roll back with my save,it keeps rolling me back before the egg event an wont save anything everytime i try to log in it keeps pulling up the cloud save conflict an wont log me in to my save im loseing all my progress an moonstones each time i try

teal orbit May 7, 2023, 3:44 AM

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Platform: PC/Steam
Issue: Cloud save unable to sync, whenever I try to sync it continuously loads for a while, before telling me that its failed to upload the Could save. Including whenever I try to quit the game and save, it comes up with the 'Error Saving to Cloud'. I've been sat on these two screens trying to sync the cloud save for around 3-4 hours in total now and it continues to not save. (I do have a local save and am now starting to backup the files everytime I quit the game).

idle viper May 8, 2023, 11:52 AM

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Platform: pc (steam)
Issue: for a week more or less, I can't connect to internet, so the game is only local and can't open any chest at all. The computer can access internet without any problem, it's just dreamlight.

hybrid folio May 9, 2023, 12:28 PM

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Platform: Nintendo Switch
Issue: I cannot cloud save so any progress is lost because I cannot choose local save over cloud save. It is a never ending loop of the last picture when I choose local save. I can’t play the game since I’m continuously losing my progress….

grave bridge May 9, 2023, 1:00 PM

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Platform: Switch
Issue: Cloud fails to save
Have not been able to cloud save for over 24 days. It thinks for about a minute then gives “failed to upload cloud save to server” error. Have tried connecting to different internet connection. Restart device. All updates complete. Still have all the Easter stuff as well.

slate otter May 11, 2023, 7:19 AM

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Platform: xbox one (gamepass)
Issue: Cloud saves don't update automatically and when I do it manually It doesn't save. I do get a successfully synced confirmation. But upon starting the game the next time, the last sync is often long before it was supposed to be the last sync.

unreal tangle May 12, 2023, 10:37 AM

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Hello, I play on steam
it hasn't been saving in the cloud for 2 days and if i want to do it manually i only get this message

shrewd thunder May 12, 2023, 3:51 PM

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Platform: steam.
Issue: I have to start the game I’m offline mode to Even get in, as the game will NOT let my local save overwrite my cloud save. And when I do get in, if I want to do any recent events and content, I have to go back into online mode. But then I get stuck in an infinite loop of it not saving my local file over my cloud. I also haven’t been able to access the store since the update. But I can’t show you that, since I get stuck in a loop. The only way to get out of it is to unplug my computer from the router. But then I’m in offline mode.

tacit prawn May 13, 2023, 8:01 PM

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light quail May 15, 2023, 1:13 PM

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keen pond Platform: PC Gamepass Issue: "Cannot sync your data with the cloud right now" F...

PLatform: xboxpass/PC
Issue: cloud saves fail to upload . Local or wont save at all. Forcing local save: lost hours on the game, or progress. I have had to repeat a few quests several times. I also play on switch, and if go back over to pc it says the same thing, despite on the switch it being successfully uploaded and synced.

light quail May 15, 2023, 3:18 PM

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Platform:xboxpass/pc

high cove May 17, 2023, 8:12 AM

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Platform: PC \ Steam
Issue: Wont Cloud Save
Screenshot/Video:

real nacelle May 18, 2023, 8:14 PM

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Platform: PC/steam
Issue: won't cloud save or load cloud save from other platform (Nintendo Switch)

gray harness May 21, 2023, 9:48 AM

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Is it even relevant to point this issue ? I've been out of sync for 134 days, nothing seems to be done, no communication by Gameloft... (PC Gamepass)

heady spear May 22, 2023, 10:17 AM

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Platform: Pc (xbox)
Issue: i can't play in my laptop, i download the game 10days ago, i can launch it but when the game ask to choose between cloud save or local save, it don't do anything : if click on Cloud Save, the game start but with 10 lag days, and i can't synchronize with the actual save. and if i choose Local save, it just launch the game, i can save my progression but when i restart my game, it's like i never play since 10 days.
Screenshot/Video:

cyan lichen May 29, 2023, 11:38 AM

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Platform: Pc(steam)
Issue: i cant save to the cloud. Het errors are: falied to upload cloud save to server and error saving to cloud(your game progress has been saved locally, but it couldn't be uploaded to the cloud, are you sure you want to quit?
Screenshot/Video: see the screenshots.

sleek ledge May 31, 2023, 11:50 PM

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Platform: PC
Issue: Can not log on to Cloud Save with Xbox/Microsoft Game Pass.

It was synced to a friends Xbox Game Pass account, I wanted to play it on my own so I deleted the account/game off their Xbox Account and tried to log on to mine. Xbox/Microsoft said it's on Gameloft's end to delete/unsync the account tied to my cloud save. 🙁

Screenshot/Video:

alpine glacier Jun 1, 2023, 2:13 PM

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shrewd thunder Platform: steam. Issue: I have to start the game I’m offline mode to Even get i...

I had same issue but I picked cloud. Now I can’t respawned Scrooge’s store, no more wood and I can’t pick herbs. Don’t know how to fix it.

harsh glen Jun 1, 2023, 3:30 PM

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Platform: PC
Issue: Xbox Game Pass not working/Can't cloud save

Is PC Game Pass down? It won't sync and I can't even get into the Xbox app.

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lavish lion Jun 1, 2023, 9:52 PM

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Platform: Switch
Issue: can’t save to cloud
I didn’t realise my progress wasn’t automatically saved to the cloud, but I learned about it today, so I wanted to save it for the first time after playing for about a month. I tried several times but always get this error message.

harsh glen Jun 2, 2023, 1:31 AM

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harsh glen Platform: PC Issue: Xbox Game Pass not working/Can't cloud save Is PC Game Pass...

Well it seem to have corrected itself after I got off of work and tried again. Guess Game Pass was just glitchy.

cunning flame Jun 2, 2023, 5:59 AM

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Platform: PC, Steam Windows 10

Issue: Can't log out to switch to new PC (failed to recover last saved game)

I built my gf a new PC, and let her play the game on my Pc on my Steam account in the meantime.
now it says failed to recover last saved game.
She has well over 100 hours and i dont want her to lose all her progress 😦

patent raptor Jun 3, 2023, 4:32 PM

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Platform: switch
Issue: failed to save to cloud platform.
I have restarted my device, the game and checked my internet connection. I have never tried to sign on on a different device so that's not the problem either. It has been 5 days now and I can't get it to save. I don't want to lose what I have done.

wind osprey Jun 4, 2023, 12:18 AM

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Platform: Xbox Game pass/ Pc Game pass/ Xbox cloud gaming
Issue: Failed to upload cloud save on Xbox and Pc game pass but I can upload cloud save by Xcloud gaming wo share same save with Xbox game pass. Unable to play with the same save on Pc Game pass if I don't save with Xcloud before but I don't be able to continue on another platform after.
Screenshot/Video: Same as other users.

viscid coyote Jun 4, 2023, 11:40 AM

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platform: pc issue: i haven't been able to use cloud save when i close the game for about a month which also means i can't log on on my switch as i had planned to. it does the local save but offers me to retry (which never works) or quit anyway

elfin crow Jun 5, 2023, 7:52 AM

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Platform: PC - xbox pc game pass
Issue: unable to log into cloud save on xbox pc game pass - i typed the correct email and password and then it thinks but it doesn't log in. to test if the password is correct, i tried typing a wrong password and it error out by telling my email or password is incorrect, but when i typed the correct email and password; i don't get an error.
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sudden sundial Jun 6, 2023, 6:39 PM

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Platform: PC XBox Game Pass
Issue: Unable to Cloud Safe since 69 days. Before that, I couldnt save manually since November 2022. Pls fix it! I want to buy the Ultimate Edition but don't want to lose my progress. I am waiting for 7 months now.

fallow field Jun 7, 2023, 7:57 AM

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Platform: Switch
Issue: no cloud connectivity for over a month. Tried using WiFi, mobile hotspot, and LAN connection. I work from home so I know my Internet connection is stable.

#(Archived) Update 4 - Cloud Saves