**Please post here if any items or houses have disappeared.
Use the format below:**
Issue:
Item/House Name:
Screenshot/Video:```#(Archived) Update 4 - Items Disappearing
weak comet
narrow yarrow
Platform: PC
Issue: I reported not receiving the 100 anniversary ears that you used a code for the ones that came with the iron ingots. I still haven't heard anything about whether or not I will get them. I've tried using the code again but it says that I already claimed it.
Item/House Name: Melting Platinum Minnie Ears
Screenshot/Video:
green vortex
Platform: Xbox series X
Issue: I had a garden of black passion lilies, and after this update they all turned into red passion lilies.
Edit: When picked up, it shows as black in the inventory, but once dropped is red
lyric coral
Platform: PS4
Issue: one of my interior doors are still missing
exotic compass
Platform:PlayStation 5
Issue all ultimate founders pack and deluxe founder pack items have disappeared after update 4…also all moonstones for purchasing both packs have also disappeared
cold ember
Platform: switch
Item: several backpacks, including simba backpack
Noticed today I'm missing items I have purchased with moonstones. Don't remember everything I gathered, but the simba backpack was the first thing I noticed.
faint stag
Platform: PC
Issue: Mailbox disappears when using new boat house skin
glacial gorge
Platform: switch
Issue: blue chests not spawning
Item/House Name: blue moonstone chests
Screenshot/Video: none at this time
foggy iron
Platform: PC
Issue: one of my hedges disappeared in the plaza. I just opened the furniture tab and replaced it, but still weird when I never removed it to begin with.
atomic kindle
Platform: XBOX (Game Pass)
Issue: item disappeared and not in inventory. Moved item in furniture mode, saved, then the item was no longer there, did not reappear in my inventory either.
Item/House Name: FROZEN Birch L-shaped Bench
Screenshot/Video: n/a
true delta
Platform: PlayStation 5
Issue: Remi’s outdoor dining table disappeared and I can’t buy more because I don’t have it. It disappeared way back at launch, when moving Remi’s restaurant and I would really like it back, please.
somber oak
Platform: Switch
Issue: after i restarted my account I lost some items and also Choco crocodile
tidal merlin
Platform: Switch
Issue: when restarted my account, I lost my chico crocodile,but don't appeared in the Last update...🥲
dreamy moth
Platform switch. This morning wherever an alien appears the nearest “furniture” item vanished. I’m glad of trust a tree, dazzle beach one of those rocky and tree outcrops. All the flowers in frosted heights turned red. Forgotten land a giant boulder
tulip dune
Platform playstation in frosted hights all the flowers look like red passion liiles untill picked up then once in your inventory they r red white blue green n black
cunning musk
Platform: Switch
Issue: If the Alien doll populates where a foliage furniture item is, the furniture item disappears. Example: I’ve had a tree, rock formation and plaza bush (large) disappear and had the alien in its place.
Item/House Name: misc foliage
Screenshot/Video: n/a
pale bolt
Platform: PC - Steam
Issue: The golden potato has vanished (I've checked all my boxes), and none of the other potatoes in any colors are available to my character no matter what steps are taken (ie wearing the lenses of shadows for orange, etc.).
Item/House Name: Golden Potato, Red Potato, etc.
arctic gazelle
Platform: Switch
Issue: Items and Characters not spawning in
Item/House Name: Scrooge McDucks shop and Remy's restaurant
Screenshot/Video: Attached
hazy flicker
Issue: Missing the golden potato from my chest. Not used this for the secret quest
fervent scaffold
Platform: PC
Issue: I'm locked out of the potato stuff because you still haven't fixed Scrooge's Treasure Hunt Part II or even acknowledged it on Trello. I can't focus on the item in my inventory because I already used it before talking to Merlin. Therefore, the item disappeared. Scrooge will not give me another one, and Merlin will not accept that I have already "focused" on it.
Item: Don't remember the name. This bug has been ignored for more than half a year.
lilac plaza
The stage that is made with Olaf has disappeared I see it in the store with Scrooge along with a couple of item I cannot purchase. How can this be fixed?
burnt wyvern
Platform: SWITCH and MAC
Good morning. I apologize in advance for my English. I have a small problem in the store. As you can see in the video. it's impossible for me to buy the item.. (I've been waiting for it for a while)
quartz rover
Platform: Pc
Issue: Dandelion dissapeared after my invertopry was too full.
No screenshot as it dissapeared? This happened just outside
brazen glen
Platform: Switch
Issue: only getting 2 wildebeast bones in plateau per day now
They were gone completely for months then brought back, finally, with the previous update but now only 2 small ones show up per day with this current update.
urban fox
Platform: PC
Issue: after the update I was missing all of my Iron Ingots (at least 15 bars) and had no remaining ores in my inventory
tacit otter
PC
Kristoffs stall is gone.
Kristoffs stall
tulip dune
Playstation. Some items cant be bought from scrooge. Theres a cute waterfall i want to get n i click it n scrooge appears n then doesnt let me buy it but i can get anything else in his shop
wintry fulcrum
Switch. A large tree in the Glade disappeared and a different tree appeared in the Heights
swift spoke
Platform: PC, issue: the blue potato disappeared completely
hallow mural
Platform: Xbox series S
Issue: Before i had the Donald signs in my inventory but now they gone also missing the blue gem and book
fleet marten
Platform switch
All tables and items missing from the restaurant
buoyant breach
Platform: Xbox series x
Issue: Missing the golden potato from my chest , I already check all the chests and not used this for the secret quest. And I cannot progress with the others potatoes quests.
ancient talon
Platform: Xbox
Issue: three new updates and My house still missing! I cant claim de free items in mail box, because i dont have a House! Three updates and still even thinking about fix that issue. What about All of the free items i will lost because of this?
Item/House Name: Player house
small coral
Platform: Switch
I haven’t received any memories or items from the diary and chest across the bridge in the Forest of Valor
mint pebble
Platform: Switch
Issue: Green chests not spawning since April update
quiet lion
PC and Switch. I had the golden potato before the update and its gone now
pastel osprey
Platform: Switch
Issue: Egg Bushes disappeared.
arctic shoal
Platform: PC Issue: Chest Disappeared Item: Large White Chest, I added this outside my house recently, filled it, saved the game and it disappeared. Its gone not in my inventory or in furniture mode. All the items stored in the chest are gone too.
timber crypt
Platform: PC
Issue: I can't find my Enchanting Fountain after redecorating the Plaza. I tried restarting the game many time & even remove the items from the biome and it's still not there. (it has been 3 days and still not here) I have sent a ticket as well.
Item/House Name: Enchanting Fountain
Screenshot/Video:
foggy iron
Platform: PC
Issue: I opened my game today and I used to have a full inventory but a lot of my materials are now missing.
burnt apex
Platform: Switch
Issue: Was moving Merlin’s house, but once I exited build mode, his house disappeared. This happened approximately 5 months ago - I reported here and submitted a ticket but this has yet to be resolved.
Item/House Name: Merlin’s house
Screenshot/Video: [None, Merlin’s house is MISSING!]
shadow coral
"Greetings everyone! I have a terrible problem!! When they updated the chests, not only did my chests disappear, but the things I had inside them disappeared too! I thought it wouldn't be important, but now I'm trying to get the orange potato and I'm only missing one nugget. The one that's inside the secret room that opens with the conspicuous book on the shelf in Mickey's room in the castle! But I can't get it because the conspicuous book is one of the things that disappeared with the chest update! What can I do? Has anyone else experienced this? Thank you all."
vivid stirrup
Platform PS4
Issue: All blue, green and white passion Lily’s are red when placed on ground but their color when in inventory and I cannot pick up the black ones at all.
main forge
Platform: switch
Issue: missing aliens
Item/House Name:The first day I found 9 aliens (the day of the update), the game crashed and then there were 5 in my inventory and I was never able to find those other 4 that day. Since then I have moved everything every day, for several days, and I still only have 21.. I think something happened with those original 4.. my village is not heavily crafted and I have run around the edges of things and in the glitch spots and no aliens
Screenshot/Video:`
loud glen
Platform: Xbox
Issue: Unable to buy the waterfall from the lion king from scrooge. Has a price of 8000
Item/ house name: waterfall
quiet wedge
Platform: Switch
Issue: my interior door on back wall went missing when I exited editing mode after rearranging.
I can see the room is there on upgrade screen. And I even upgraded size to see if it would trigger the door to appear. It did not. I had a whole room of items in there
pale smelt
Platform: PS5
Issue: My microphone tree has gone missing 👀
neon glen
Platform: PS5
Issue: As you can see, I gained the spring tablewear and bought more from Scrooge McDuck and laid them out. But then 2 disappeared. So I laid the other 2 out and went to buy more. I can't rebuy them anymore. And so I removed one to see if it went into my inventory and it didn't.
To make the video, I sacrificed my last one. Hope to see them again soon!
Item/House Name: Spring Tablewear
Screenshot/Video: See below. 🙂
wheat harness
Question: today i wanted to open an door in the castle, i had 15000 dreamlight. but after i entered the castle and wanted to open the door, my dreamlight dissapeared, it turned into 1550 ... has this ever happened to someone?
fallen kelp
Platform: PC (Steam)
Issue: One of my bushes disappeared. Not sure if it was because of Buzz's quest "Collect 'Em All: Little Green Men!" Or if the bush disappeared and then an alien toy spawned in that place.
Item/House Name: Plaza Flower Bush
Screenshot/Video:
wintry fulcrum
Platform: Switch. Issue: Small Plaza Hedge disappeared from in front of Scrooge’s
desert quail
Platform : Switch
Issue: golden potato disapper and blue potato is not in Ursulas home.
I can see in my mailbox that i get the potato. I put him in a chest,. After die update my potato is gone and i also cant find the blue one anywhere.
wintry fulcrum
Platform: Switch. Issue: the mining spot to the left of the cave door in the Frosted Heights disappeared today (April 12).
pale smelt
Platfoem: PS5
Issue: can't get Donald to wear the ranger outfit 🤷🏻♀️ Nothing happens when I select it.
silk talon
Platform: Switch
Issue: Dreamlight tree disappearing after I moved it. This one came from the frosted heights, but disappears from view after placed. My character can run into it and still sit on it though.
Item: Dreamlight tree
plain pond
Platform : PS5
Issue : Since September, Kristoff' stand disappeared after its installation and impossible to find it, whether in the inventory or elsewhere.
gilded mulch
Platform: switch
Issue: Kristoffs stall disappeared as soon as I paced it in pleasant meadows. It’s been months and can’t complete The last challenge for Kristoff.
Item/House Name: Kristoff stall
Screenshot/Video:```
hardy nacelle
Platform: PS4
Issue: Items disappeared after exiting the editing mode on the central place. They don’t appear in the inventory or elsewhere. Some other decorations where dispatched around. I can still order them at Scrooge’s
Item/House Name: Star path Disney Park items : park bench and recycle bin
Screenshot/Video: none
ionic badge
Platform: Switch
Issue: I moved the Dreamlight tree from Frosted Heights to the Glade of Trust and it has disappeared.
covert forum
Platform: XBOX
Issue: This happened on the first day of the update but when when trying to drop items out of my bag it would not work to make room for another item, so I logged out then when I logged back in I was missing my slot of 6 red algae. These are 6 red algae I had before the update and were saved and synced. They were there when I first logged in but then disappeared due to the dropping issue. I lost a couple of other ingredients too but they are easily replaceable. I have since collected additional red algae as I fish but still it’s a harder item to stock up on.
Item: Red Algae
cobalt basin
Platform: PC (purchased through microsoft xbox app)
Issue: I've had several items disappear. I noticed it first in my house. I had placed a desk and the Gamer laptop. I saved an everything seemed fine. But the next morning when i logged some of the furniture in that room had moved and the desk and laptop were gone, not in my inventory either. It happened again just now, I placed a chest and put a ton of vegetables in it. I even confirmed it was there. Then I went into Wall-e's house to talk to him and when I came back out the chest was missing and no longer in my inventory either. All the vegetables are gone too.
Item/House Name: Gamer Laptop, Exec Desk, Medium Green Chest
high junco
Platform: Switch
Issue: had the volcanic stove placed in the sunlit plateau and now it’s missing. It’s not in my inventory either. Tried closing the game out and restarting switch and game. Still missing.
hot mountain
Platform: PC
Issue: right room door missing after leaving decorate mode, this had every single one of my mining gems as well as night shards and dreamlight shards in scrooge storage chests the room is showing up on my expand house option. I have tried restarting, deleting all objects in the room, changing wallpaper, changing the room size and nothing is helping 😭
Item/House Name: right room door on 1st floor
Screenshot/Video:
fervent spruce
Platform: PC
Issue: After resetting my game/account I no longer have the pink crocodile companion or the donut ears. The letter informing me of receiving it is still in my mailbox, but underneath it says I've already claimed it.
Item/House Name: Choco Crocodile and Mickey Mouse Donut Headband
fallen kelp
Platform: PC (Steam)
Issue: Another item has disappeared in my plaza. It's the "Small Plaza Rock."
elfin basin
Platform: Switch
Issue: Furniture inside of Chez Remy disappeared. Map shows a few people inside, but neither they nor the tables are visible.
Issue resolved after restarting.
kind mantle
platform: xbox (gamepass)
issue: after removing plants and adding more plants i moved houses, now one is missing
item name: goofys house
screenshot: attached
median hedge
Platform: Switch
Issue: My brick paths keep disappearing in the Peaceful Meadow. I'll place them again and then when I log in later on (sometimes hours, sometimes a day or two), the path is gone. This is weirdly only happening in Peaceful Meadow, but is very annoying as placing a path is super time consuming 😅
Item/House Name: Brick path
Screenshot/Video: N/a
amber oasis
Platform: Switch
Issue: all the tables (and patrons that should be there) in Chez Remy have vanished
Screenshot:
hollow umbra
Platform: PS4
Issue: Missing golden potato and minnie platinum ears after game crashed and corrupted my cloud save, forcing me to start from the beginning.
lean granite
Platform: Switch
Issue: Dreamlight trees disappearing when moved. I have a tree placed next to my character in the screenshot I've attached.
Item name: Dreamlight Tree
buoyant thorn
Platform: PC
Issue: Various items both in and outside of my house are vanishing from both the world and my inventory after exiting furniture mode. This includes items crafted or purchased. With fencing, number turns to -1 when I try to place them.
midnight lintel
Platform: switch - issue: While accepting my golden potato from my mailbox my game crashed and when I restarted it the potato was missing from my inventory and I couldn’t accept it again or use the code because it had already been redeemed. It happened a month ago and i reported it right away but I’ve been waiting to hear back from gameloft for almost 2 weeks since the last reply from them. Please help
cyan pelican
Platform: Switch
Issue: Leaving furniture mode, items are not where they were placed (usually shifted a space or two). The resulting place deletes an item that was in that space. I have lost trellis, an outhouse, other items. Just disappeared, not in inventory.
wooden mountain
Platform: PC/Steam
Issue: I rearranged some furniture in a room and when I saved, one of my elegant nightstands and stained glass lamp on top wouldnt save in the place I put them in. So I restarted the game because I knew it was a glitch. But now I've come back and that stained glass lamp and elegant nightstand is gone. I had two of each before and now my inventory says I have 1 of each now only. I shouldn't have to buy these again.
Item/House Name: Elegant Nightstand, Stained Glass Lamp
Screenshot/Video:```
frosty oracle
Platform: pc
Issue: within the quest “with great power…” I never got a crystal key from Ursula.
Video:
high junco
Platform: PC (Microsoft Store)
Issue: Restarted my game recently and I'm missing my donut ears headband and Choco Crocodile companion from week one of playing the game. The message about them is still in my mailbox showing they are claimed, but they aren't available to me. Since I restarted I also lost access to all of the potato quests, because I can't claim that code again either. I submitted a ticket, but haven't heard anything. I'd really like to have my donut ears and crocodile back.
velvet epoch
**Please post here if any items or houses have disappeared.
Use the format below:**
Issue: missing store item purchased
Item/House Name: enchanted ice fountain
Screenshot/Video:```. Purchased it last week, placed it in frozen heights and now I can’t find it anywhere. Until the store change it was showing as ordered
sick sedge
Platform: Switch
Issue: I moved my 4 Dreamlight Trees to the Glad of Trust and now 2 of them have disappeared. I can hover over the tree and move it but it is invisible.
Item/House Name: Dreamlight Trees
Screenshot/Video:
vagrant flower
Platform: Switch
Issue: I made 6 jubilee pot plants to contribute towards the community challenge and they’re not showing up in my inventory ANYWHERE
fair flax
platform: pc (steam)
issue: dreamlight fruit tree disappeared after moving it while redecorating the valley
empty nova
Platform: Switch
Issue: My house just completely disappeared when i left build mode
Item/House: House
lavish plinth
Platform:Ps4
Issue: when I move Remys Restaurant from were it started from, all the tables disappear. But comes back when I place it back in the original spot. Not able to move it anywhere in the village without losing all the tables.
Item/house name: remys restaurant
gray viper
Platform: switch
Issue:I was in the middle of doing the “quest” for the gold potato because I finally just figure out the potion information and then out of no where my potato disappeared and when I went to the mailbox to see if maybe I can get it fixed it said I already claimed my potato…. HELP PLEASEEEEE
glass knot
Platform: Switch
Issue: Dreamlight Tree disappeared after moving it.
Item/House Name: Dreamlight Tree
Screenshot/Video:
agile jetty
Platform: Switch
Issue: Items disappearing when going out of the build menu and back into the game. Placed both in the Frosted Heights, went back into "live mode" and neither item was there and there were other things that I'd played and removed before, there instead.
Item Name: Anna Statue & Icy Fountain
Screenshot/Video: I don't currently have one.
pale wave
Platform: switch Issue: blue chests haven’t appeared for a few days and haven’t returned
median hinge
Platform:Xbox game pass
This is about the Elsa mini ice castle given out as a quest reward. My castle vanish. It's completely gone from my inventory. I placed it in my inventory cause I wasn't using it. When I looked it was gone.
sage needle
Platform: PC
Issue: Alien dissapeart from woody quest under willow tree. Now I can't continue the quest. re-login, waiting days, finishing the quest with buzz did not work.
Item: Alien under willow tree
brave thicket
Platform: Nintendo Switch. Issue: The Iron spike and brick fence is bugging out. I place down the fencing and after I exit build mode, it disappears! The poles stay but the fencing in-between goes away. The first time this happened a chunk of my total fencing was deleted entirely and not given back after having removed the fence to replace it down. It is also showing an inaccurate number of how much fencing is in my inventory.
final bobcat
Platform: Switch. Issue: I purchased Moana's oasis from Scrooge's shop and when I placed it in the valley it completely disappeared and it isn't anywhere in my inventory.
wicked oxide
Platform: switch
Issue: after exiting design mode my house disappeared and is nowhere to be found. I can still cook with all the items that would be found inside my house but the house itself isn’t there anymore.
Item/House Name: my whole house including all the inventory inside it are gone.
teal shoal
Not sure if this is the right place to put this. I have emailed Gameloft customer care twice and nothing back
1st time 30th April, 2nd time 6th May. The game says I have claimed them but they haven't appeared in my inventory.
Platform: Xbox one S
Issue: missing rewards
Item/House Name: Spike & Brick fence
Screenshot/Video:
spice belfry
Platform:Switch
Issue: both my yellow and red potions have disappeared from my storage
Item/House Name: yellow potion, red potion
slender vortex
Platform: ps5
Issue: stitch tv cannot be seen when placed
Furniture Item Name: stitch tv
Screenshot/Video:
heavy vortex
Platform : PC (Steam)
Issue : Entering Scrooge's store and items are gone.
weary crystal
**Please post here if any items or houses have disappeared.
Use the format belo...
My door from frozen disappeared. Can't even buy another one from scrooged
mental anchor
Platform: PC Issue: walles garden has disappeared after moving it in furniture mode
median hinge
Mic berry tree disappeared from my inventory. I was cleaning up plaza and place item inventory. When I looked a few days later to build the mic tree was gone.
teal shoal
Not sure if this is the right place to put this. I have emailed Gameloft custome...
Well it's now the 15th and still no reply from Gameloft 😐😔
haughty pine
Platform: PC / Steam
Issue: Items and Characters not appearing
Item/House Name: Scrooge McDuck's Shop and Remy's Restaurant
Screenshot/Video:
empty nova
platform: nintendo switch
issue: house disappeared after it crashed during furniture mode.
item/house name: player house
twilit wolf
I made Stich's TV when I place it you can't see it. I know it's there but invisible.
drowsy crypt
Platform: switch
Issue: missing house. I bought the castle using my money to buy moonstones. I just use all my in-game money to upgrade my house to the fullest and now I can't see the castle in my furniture inventory.
static compass
Issue: Wall-E garden disappeared
Item/House Name: Wall-E garden
Screenshot/Video: Dont have one since it would have had to be of my entire Valley to show that it’s simply gone. Been playing since almost launch. Not sure when it disappeared since I havent been using it. Was decorating and wanted to use it and noticed its just gone.
keen tinsel
Platform: PC
Issue: my crafted flower gardens rectangle and round have disappeared
Item/House Name: crafted flower gardens
Screenshot/Video:
grizzled bane
Platform: PC
Issue: claimed all FOF twitch drops, received them in my mailbox, claimed them and placed the desk and desktop in my house. Next time I went in my house they were both gone, I put the desk back but the desktop is not in my inventory anymore.
I checked my mailbox to see if I could claim again but no luck
silk cape
Platform: PC
Issue: Items disappearing
Item: 1) White Turtleneck sweater after ordering it from Scrooges shop. Its just nowhere to be found. Id looked it up and a lot of players apparently are having that issue but with no reason or fix. 2) Wall•E's backpack after maxing out the friendship lvl
Screenshot: No screenshots for this i just bought/got the items and they disappeared.
narrow raptor
Platform: PC
Issue: Items disappearing
Item: The entire Wall-e's garden. Since week 2, 4 or 5 tickets opened. still not solved.
Screenshot: none, the garden has disappeared.
chrome roost
Platform: PS4
Issue: I put away the micberry tree and it disappeared from my inventory
Item/House Name: Micberry tree
Screenshot/Video: No screenshot as it literally just isn't showing in my inventory anymore.
marsh plank
Platform: Switch
Issue: Items and Characters not spawning in
Item/House Name: Scrooge McDucks shop and Remy's restaurant
Wont work if i restart the game, its been 2 weeks now
cunning tiger
Platform: ps4/ps5. Issue: Items/furniture disappeared. Items: desk and twitch drop (gamer computer) Restarted game and those items disappeared from my house and inventory. Just happened today.
empty nova
platform: nintendo switch
issue: house disappeared after it crashed during furniture mode.
item/house name: player house
steady dove
Platform: switch and gamepass
Issue: Claimed the PIXL code items but when i went to design a room with them they are no where in my storage
winter socket
Platform: Xbox Series X Issue: I purchased the circular rocky pool from Moana and it's nowhere to be found in my inventory. But the money used to purchase it is gone.
Issue: I've crafted four Jubilant Topiaries and they won't appear in my furniture inventory to place in my valley. But they're definitely crafted because I'm missing the materials used to craft them.
Item: Circular Rocky Pool and Jubilant Topiaries
topaz saffron
Platform: switch
Issue: Swing painting has disappeared from the frame in my character’s house. Now, there is just an empty frame on the wall
gritty inlet
Platform: PC
Issue: The planted duskfragment has disappeared. And is no longer anywhere on my map. It was planted 3 days ago and should've grown.
The quest updated saying I need to have the item in my bag/possession but that's impossible.
Item: Gleaming Dusk Fragment.
next briar
Platform: xbox series x
Issue: last night while playing noticed my dreamlight went from 25k and change to 16k get on this morning while playing went from 16k to 11k saved and reset game to go back in and my dreamlight is now at 7k and I haven't used it on anything since being at 25k. Getting very irritated with seeing it disappear because it hendors everything and losing more every collection quest I do.
empty nova
platform: nintendo switch
issue: house disappeared after it crashed during furniture mode.
item/house name: player house