(Archived) Update 4 - Premium Shop Issues | Disney Dreamlight Valley | Page 1

lone cosmos Apr 4, 2023, 9:43 PM

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**Please post here if you’re having Premium Shop related issues.

Use the format below:**

Issue:
Screenshot/Video:```

lone cosmos Apr 4, 2023, 9:43 PM

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lone cosmos **Please post here if you’re having Premium Shop related issues. Use the format...

smoky ice Apr 5, 2023, 1:34 PM

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Platform: Switch
Issue: Premium item shop hasn’t been available for a few days. Whenever I click over to it, this error is displayed. I’ve restarted the game and still receive it. Pic is attached.

wary furnace Apr 5, 2023, 1:49 PM

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Mine just did this today 1st I've seen

compact osprey Apr 5, 2023, 1:56 PM

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Mine is doing this too.. switch player here.

summer osprey Apr 5, 2023, 2:04 PM

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Platform: Switch
Issue: purchased huge moonstone pack but haven’t received it in my game. #

feral fiber Apr 5, 2023, 2:07 PM

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Platform: PC (Steam)
Issue: premium shop won't load since game's "Update 4"

Restarting the game didn't fix. Uninstalling and reinstalling the game didn't help either.

paper ruin Apr 5, 2023, 2:34 PM

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Platform PC - Steam
Issue: Neither Premium Shop, nor Moonstones shop will load for me. Both show this instead. I have already reloaded my game. I had previously been one of the impacted who were overcharged in the shop.

cyan dragon Apr 5, 2023, 3:23 PM

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Platform: Switch
Also can't see the premium item shop. I'm def online, I can do the path, and I've even restarted my game and double checked updates. Still can't see it

fossil quest Apr 5, 2023, 3:35 PM

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Platform playstation
All my premium stuff I got in the shop and the star path aren't showing up plus moonstones I had left over aren't showing

slim bolt Apr 5, 2023, 6:20 PM

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Platform: PC (Steam)
Issue: Premium shop doesn't load. I get the same error under the Moonstone page as well.

summer osprey Apr 5, 2023, 8:43 PM

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summer osprey Platform: Switch Issue: purchased huge moonstone pack but haven’t received it in...

I still haven’t received anything in my mailbox and I have restarted my game as well.

frigid needle Apr 5, 2023, 11:18 PM

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Platform: Xbox Series X
Issues: bought Eric's ship with moonstones. Do not have Eric's Ship. Started with 8,500. Bought the event star pass. After I bought ship. Now says i dont own ship

rn_image_picker_lib_temp_38a778df-1543-4c3d-aa72-69891e5897b9.jpg

craggy fable Apr 6, 2023, 9:54 PM

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xbox gamepass // cannot open the premium shop or moonstone shop at all. Says something went wrong. Been going on since the update

kindred tusk Apr 7, 2023, 1:40 AM

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Platform: PC
Been like this for 2 days so far (sense update) not being able to access the premium shop or moonstone shop at all.

brisk sinew Apr 7, 2023, 4:29 AM

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Platform PC
Premium shop doesn’t load since update, message displays “Something went wrong please try again later” but later doesn’t work either. I had issues with being unable to buy premium items previously in shop before update, it would say wrong store version or something like that.

tribal fern Apr 7, 2023, 8:04 PM

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Platform: PC (Steam)
Premium shop hasn't been available since update. It says "Something went wrong pelase try again alter" everytime. I have restarted the game multiple times and my computer and it will not work.

shy citrus Apr 7, 2023, 11:59 PM

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Platform: PC
Issue: Item Shop and Moonstone page not working
Screenshot/Video:

marble rain Apr 9, 2023, 8:24 AM

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Platform: Xbox series s Issue: The premium shop does not show up it’s shows a error saying it is unavailable same with the moonstone and sometimes it crashes the game when I go to that page

tall eagle Apr 10, 2023, 5:18 PM

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Platform: PC
Premium shop doesn’t load since update, message displays “Something went wrong please try again later” but later doesn’t work either. Also with buying moonstones I get the same message.

cobalt crest Apr 12, 2023, 2:38 AM

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Platform: Switch
Premium shop won’t load for me. Says “something went wrong” (same images as above). This has been two days straight now

tall eagle Apr 13, 2023, 5:20 AM

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Has anyone figured out how to fix this issue?

heavy trout Apr 14, 2023, 12:21 PM

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Issue: error something went wrong 
Screenshot/Video:```

sleek pagoda Apr 14, 2023, 5:09 PM

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Platform: Xbox
Issue: Same as everyone else apparently with the not available premium shop, it’s the same for the moonstone page. Just wanted it mentioned that Xbox is having the same issues 🤷🏻‍♀️

cobalt crest Apr 16, 2023, 1:14 PM

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Has there been any fix to this? ☹️

long maple Apr 16, 2023, 3:46 PM

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cobalt crest Has there been any fix to this? ☹️

I opened a ticket with GameLoft. So far all they have to say is don’t time travel, but I haven’t. I replied to let them know a lot of people are reporting it here - but everyone who is having this should open a GameLoft ticket on their DDLV web site.

craggy fable Apr 16, 2023, 6:00 PM

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long maple I opened a ticket with GameLoft. So far all they have to say is don’t time trave...

I was going to come here and post the same thing. I replied to them. Said I didn't time skip and the only time change on my system was Daylight savings time change. Also asked if that was the problem, then I wouldn't be able to access the shops until November when it changed back. Probably a little rude but wasn't too thrilled with their answer just assuming I timeskipped

fossil quest Apr 16, 2023, 6:14 PM

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Reminder that this is not a chat/help space. If you want to respond to someone to ask questions, please tag their name over in #dreamlight-help to do so. Conversations and/or replies will be deleted at moderator discretion to keep this space clear for bug reports for our wonderful developers

paper ruin Apr 17, 2023, 3:38 AM

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Platform: PC - Steam
Issue - Still cannot load the Premium or Moonstone Shops, and now, before it fails, it shows this. As per my report on the 5th of this month, the shop has never worked right for me.

slim bolt Apr 21, 2023, 12:55 PM

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Platform: PC (Steam)
Issue: STILL cannot access the Premium shop. I get the same error under the Moonstone page as well. Still says: 'something went wrong.' even after the shop refresh this week, same error.
Sending a ticket to support was not helpful. They said it has to do with changing time. I have NOT changed the time on my PC, my PC has always been synced to the network time...

analog marlin Apr 23, 2023, 7:51 AM

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Platform: Switch
Issue: Daily moonstone chests have not been spawning since the update.

hasty compass May 2, 2023, 4:34 PM

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Platform: Switch
Issue: The shop shows a notification for moonstones every single time I load the game even though there’s nothing different to see

spring coral May 13, 2023, 11:11 PM

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Platform: PlayStation 5 Issue: trying to buy the kitchen set from premium shop but keep getting this error and no idea how to fix it

nimble nimbus Jun 6, 2023, 8:45 PM

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Platform: PC (Gamepass)
Issue: Haven't been able to access Premium shop or Moonstone shop since Update 4. Opened a ticket with Gameloft, they said this usually happens because of time-skipping, but I've never time-skipped. Replied to let them know that, and they closed the support ticket.
Screenshot: The same as all the other screenshots of the same issue.

slim bolt Jun 6, 2023, 10:22 PM

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Platform: PC (steam)
Issue: still the same error since update 4 came out - Something went wrong. Is this EVER gonna be fixed? it's been a month.

#(Archived) Update 4 - Premium Shop Issues