#Archived Update 3 - Can't Pick Up Items

1 messages · Page 1 of 1 (latest)

jagged acorn
#

**Please post here if you're having issues related to picking up items.

Use the format below:**

Issue:
Item Name:
Screenshot/Video:```
nova belfry
#

Update 3 - Can't Pick Up Items

cloud turtle
#

platform: PC
issue: chest spawned there and i can't open it no matter how i moved like it doesnt trigger the button
item name: chest

prisma oak
#

platform: PC (steam)
Issue: not able to pick anything up
Items: everything but currently these important things have not shown up in my inventory (but have dissapeared from the ground): glittering herring, mirabels doorknob, olaf’s arms and nose

shrewd osprey
#

platform: PC (microsoft store)
Issue:Can't pick up stuff
Items: everything. I pick stuff and it doesnt show in my inventory

wooden kraken
#

platform: PS5
Issue: Can't pick up stuff, no interaction button
Items: as of now random passion lilies in frosted heights, may be more but those are what I ran into. Note some can still be picked up

fading locust
#

Platform: PC (Steam)
Issue: Can't pick up mushrooms, no interaction button
Item Name: Mushrooms

gaunt arch
#

Xbox series s, can’t pick some flowers

cedar crown
#

Platform: Ps5
Issue: Can't pick flowers from Frosted Heights, no interaction button
Item Names: Passion Lily (All Colours)

sterile vine
#

Platform: Nintendo Switch
Issue: blue bag stuck behind stool in Moana’s house and unable to pick up
Item Name: Blue Clothing Bag

plain path
#

Platform: PC (Steam)
Issue: Can't pick up items (any) - items that were previously in my inventory are there, but anything I try to pick up (spices, flowers, dreamlight shards, branches, and seed bags have been tried) does not show up in my inventory.
Items: Everything

fading sphinx
#

Platform: Nintendo Switch
Issue: Can’t harvest plants or pick up spices.
Item Name: Pumpkins, Basil, any harvest action.
Screenshot/Video:

echo marlin
#

Platform: PC/Steam
Issue: picked up items and coins are not being added to inventory (includes quest items)
Items: everything

prime plinth
#

Platform: Steam
Issue: blue bag stuck between Minnie's chair and dresser
Item Name: Blue Clothing Bag

long parcel
#

Platform: Xbox series X
Issue: This coin and fencepole can't be picked up in Forgotten Lands.

slim ruin
#

Console: Switch
Chest spawned here. Can’t move it or open it

hasty cloud
#

Platform: PC (Steam)
Issue: Nothing stays in inventory; picked up items and coins are not being added to inventory (includes quest items)
Items: Everything

alpine moat
#

Platform: PC/Steam
Issue: It’s minor but I have a piece of gold stuck under the mining rock in the elephant graveyard and since it's in the wall I can't pick it up or move it in building mode

carmine nebula
#

Platform: Switch
Issue: Any items (ex. gold coins) that occur near this unmovable landscape formation at the pond in Forgotten Lands at the back left become stuck and are unable to be picked up.

abstract whale
#

Platform: Game-Pass/PC
Issue: Cannot pick up a single item. Action is there but no items are going into my inventory, and no pop up to say the item has been picked up.
Item Name: Every single item

glad kindle
#
Issue: Coin landed on Bank of pond in Sunlit Plateau and I can't pick it up/get to it to pick it up
Item Name: starcoin
Screenshot/Video:```
rugged horizon
#

Platform: switch
Issue: frozen realm chest inaccessible
Item: green chest
Screenshot:

vivid ingot
#

Platform: Pc, same Game on the Switch works
Issue: Can´t pick up Items laying on the ground
Item Name: Everthing at the ground

muted sentinel
#

Platform: xbox

Issue: Certain flowers can't be picked up. Discovered that if you water them you can pick them up, but not showing up as dried flowers.

coral ibex
#

Platform: Switch
Issue: Can’t pick up memory. Stuck in bush.
Item Name: memory

hollow wind
long parcel
#

Platform: Xbox series X
Issue: Can't pick up memory orb. (Don't know if it matters but I have compled the set. Rebooting the game removes it)

(Edit: Now noticed that the memory shard ended up in my inventory after relogging. Unusable though since I already have it.)

vestal valve
#

Platform: PC
Issue: cant remove after emptying
Item Name: small chest

magic heart
#

Platform: PC/Steam
Issue: Can't get chest or ball behind Mickey's couch
Item Name: Chest, Ball
Screenshot/Video:

lapis lark
#

Platform: PC/Xbox store
Issue: Cant pick up star like object i haven't seen before. I dug a rock with a companion, picked up stone and this was under it. No prompt. Exited the area/my house and come back a number of times.
Item Name: Unknown
Screenshot/Video:

obsidian badge
#

platform: Switch
Issue: not able to pick anything up; wood not spawning
Items: everything except i can still harvest fruit and berries and I can harvest plants that ive planted myself

graceful gale
#

Platform Switch
Issue: can't pick up this one item, no interaction option to "pick up" either
Item Name: Dream Shard

hallow star
wild crane
#

Platform: pc
Issue: unreachable materials on the forest path in the frozen realm
Item Name: stone

tardy bane
#

Switch
Coins stuck on a rock I can’t climb and can’t remove
Coins (digging reward)

distant vessel
#

Platform:switch
Issue: this coin is still stuck in the meadow

latent sinew
#

Platform: PC
Issue: I'm not receiving a prompt to pick up certain Passion Lilies in the Frosted Heights. I can move them around in furniture edit mode, but I can't put them in my inventory which is going to make grinding for the right color lilies for a certain Star path quest painfully annoying....puppSalty

dry shard
#

Platform: Nintendo switch
Issue: Can not harvest any herbs/Spices, the herbs any area I go to will not let me pick up any herbs
Item Name: Spices/Herbs

mossy badge
#

Platform: Nintendo Switch
Issue: Cannot pick up two of my white passion lilies needed for a quest in Frosted Heights, there’s no available interaction with them but the other flowers/items are fine. Have tried moving them but still no available interaction

abstract notch
#

Platform: PC / Steam
Issue: Can't pick up flowers in Frosted Heights (I did a full round of the area and couldn't pick up 3 of them - all different colors). Moving them does not solve the issue, nor does relogging or reloading the area.
Item Name: Passion Flower (green, white, black)

grim sparrow
#
Issue: Can't pick up any harvest or foraging items. 
Item Name: Herb, Fruits and harvest foods.
Screenshot/Video:```
devout kestrel
#

Switch
rock went in there when i took out a rock boulder with pickaxe

eternal tapir
#

Platform: PC/Steam
Item Name: Blue Chest
Issue: I don't always find the blue chests every day so I don't open them every day and I am currently limited to one per day regardless of how many are in my valley. I understand that they should all be openable, at least they are for many players. It has been suggested that it is a sync issue that causes this but I have not altered my system time at all or attempted to cheat in any way. I do play on multiple PCs, but they are all in the same time zone and I always save to cloud when I am done playing on any PC and load from cloud when playing on a different PC. I have attempted the workaround mentioned in Trello for Switch, it did not work. If I can not open all chest, I would at least like the older one to be removed so I am not stuck with random chests laying around.

azure cloak
#

I'm playing on pc, this coin has been stuck here now through 2 updates & I still can't get it, the lump of earth prevents Mr reaching it, please either remove coin or remove lump so I can collect coin, this floating coin is annoying me, please please fix it. Thank you.

fair quest
#

platform: switch Issue: This coin has been stuck here for at least one update, I don’t know if I’ll be able to get it when the fire is gone or not, but it would be great if I could move floating coins like I do other items that can be picked up

oak basin
#

Platform: PC
Issue: Can't pick up some of the flowers in forgotten lands. They are able to be moved in build mode but not picked

knotty night
#

Platform: Xbox. Issue: Can’t pick up flowers to complete quests (specifically via a White Passion Lilly and Black Passion Lillies) able to move them in build mode but cannot pick them up at all. Also super laggy when picking some other stuff up.

brisk skiff
#

Platform: Switch
Issue: Coin has spawned on the bank of sunlit plateau pond and I cannot access it
Item: Coin

tall falcon
#

Platform: switch issue: items are thrown out sometimes into landscape items like large rocks in frosted heights. I have to move the rocks to get to the coin or dream light. Flower spawned inside pond rock and I can’t pick it up or move the pond to get it.

keen canopy
#

Platform: switch
Issue: clothing bag stuck between chair and wall no way to pick up
Item: clothing bag

analog merlin
#

platform: Switch
Issue:Can't pick up stuff
Items: All the Orb statues

forest hinge
#
Issue: can’t pick up herbs and plants won’t grow 
Item Name: herbs vegetable 
Screenshot/Video
knotty aurora
#

Platform : Switch

Issue : can’t interact with this coin since its here. (It’s stuck for about 3/4 months)

Item : Coin

UPDATE: issue resolved !

eternal cedar
#

Platform: switch
Issue: can't pick up oregano or basil
Item: oregano and basil

worn meteor
#

Platform: switch
Issue: item stuck in the wall
Item: clothing bag

willow lion
#

Plataform: Nintendo Switch and PC. It's the world of frozen, it won't let me take the gift bag.
I previously reported this problem and even submitted a ticket but there was no response, this was on 20/10/2022. Is the same place and the same problem. Link: #1032311533256065055 message

fallow cave
#

Nintendo Switch
Inside Mickey’s house I won a clothing bag back in late October and im still unable to retrieve it from the side I can reach or the front and its stuck on this lamp. First time reporting because I figured at some point it would get fixed but the first thing I do each update is run to see if I can have it yet, but no luck in 4 months.

olive chasm
#

Platform: Switch
Issue: I can’t pick up any plant, they don’t respawn and I can’t pick anything up they are just there laying around. I can’t even reorganize them
Item Name:all plants(mushrooms herbs, flowers) except the once I harvest
Screenshot/Video:

topaz monolith
#

Platform: PC (Steam)
Issue: Item stock in rock. This item is in the Frozen realm and has been stuck since the launch of the game. I check back every update to see and it is still stuck
Item Name: Furniture bag

ripe gazelle
#

Platform: PC (Steam)
Issue: Nothing I pick up, goes into my inventory, also can not save to cloud (never have been able to)
Item Name: EVERYTHING

Submitted ticket on 02/16, still not resolved as of today, 02/27

tawdry harbor
#

Platform: Nintendo switch
Issue: Cant pick up flowers in frosted heights
Item Name: passion lily flowers
Screenshot:

round totem
#

Platform: Switch
Issue: when removing night torns too get a Coin Splash for a gold/yellow chest...

A lot off the time the coins splash behind stuff, walls, bushes, places that can't be reached...
Why create it like that? Not really fair.

lusty burrow
#

Platform: pc
Issue: cant pick up items
Item Name: had problems picking up som epassion lillies

glad spear
#

Platform: PC
Issue: Can't pick flowers from Frosted Heights, no interaction button
Item Names: Passion Lily (All Colours)

heavy helm
#

Platorm: Xbox Series S (Gamepass)
Issue: Can't pick up flowers in Frosted Heights
Item Name: Passion Lily

feral shore
#

Platform: PC
Issue: Can't pick some flowers in Frosted Heights (no interaction available). this is a new problem for me. I was able to pick them without problems the other day when I was collecting the black ones for the balloon arch star path. It does seem to be limited to the green, blue and black. I was able to pick the red and white without issue.

heady viper
#

Platform: PC
Issue: Cannot pick Yellow flowers in Forgotten Lands, all other flowers can be picked.

scarlet smelt
#

Platform: PC
Issue: cannot pick up this particular flower
Item: Yellow Nasturtium
Edit to add: solved by watering (thank you! great tip)

scarlet smelt
#

Platform: PC
Issue: orb spawned in place where it cannot be picked up. Remy's house under the sink.
Item: memory orb

drowsy skiff
#

On Switch
Can't pick up these two passion lillies in the Frozen Heights. First time this has happened.

rich dew
#

Platform:PS5
Issue:Cant pick up items
Item name: pieces of Mirabel table

coarse rune
#

Platform: Switch / Issue: I haven’t been able to pick up things like oregano and mushrooms for a good couple weeks. Now I’m at a quest where I need mushrooms but I can’t pick them up so it’s holding up my progress.

orchid igloo
#

Platform:Pc
Issue:Can’t pick up any spices
Item name:vanilla

mild ore
#

Platform: PC
Issue: Can't pick up any spices or harvest vegetables
Item Name: All spices & vegetables

pliant gust
#

Platform: PC
Issue: Clothing bag too close to Ratatouille portal can't be picked up
Item Name: Clothing Bag

cerulean pendant
#

Platform: Switch
Issue: can not pick up harvestables
Item Name: garlic, basil, mint, mushroom, oregano, vanilla (probably also ginger but I don’t have that area yet)

uneven lodge
#

From Nintendo Switch.
Scar's quest nature & health: I can't pick up ingredients from green chest, 'cause I've opened it yet before the beginning of quest T_T

Even if I bring root beer and crackling candy in vitalys' mines, quest remains blocked on stage: searching indredients...

Screenshot in italian
Thank u for help and zero thanks for my stupid exploration instinct. DreamLight

iron spade
#

Platform: PC (steam & windows 11)
Issue: In my game Olaf has the gathering perk and gave me bluberries after harvesting some. Those flew into a rock and I was unable to pick them up. I was in the Forest of Valor.
Item name: blueberries

brazen drift
#

Platform: PC and Xbox Game Pass
Issue: Can’t pick up some Passion Lily’s in the Frosted Heights, I can move them in furniture mode but there’s no pickup action.
Item name: Passion Lilys

brave frigate
#

Platform: Switch. Issue: I fumbled with the controlled when trying to place the eel trap in Maui's quest "Burying the Eel" and now the trap is attached to Goofy's stall at the dock! In furniture mode, I can't grab the trap to move it to the water; I can only get Goofy's stall and the trap together as one object. Any ideas as to how I can fix this would be greatly appreciated! 🙂

flint venture
#

Platform: PC (Steam)
Issue: Can't pick up 2 flowers that spawned in the Frosted Heights but I was able to move them in furniture mode.
Item Name: Blue/Green Passion Lily
Screenshot/Video:

warped thunder
#

Platform: PC Game Pass
Issue: Cannot pick up flower in Frosted Heights. Restarting does not resolve the issue.
Item Name: White Passion Lily
Screenshot/Video:

wise magnet
#

Platform: Nintendo switch
Issue: can't pick up species or onion I planted and closed the game and went back in then couldnt pick up any of it
I forgot to put I cant dig out a sparkling spot that you get night shards or dream shards as it is partly under the back or scrogges store.

I got a chest the got placed between a tree and Stitch's ship and I can't get to it to open it up.

prisma oak
#

platform: pc, steam
issue: still unable to pick up ANYTHING

stiff shore
#

Platform: switch
Issue: can’t pick up any drops, mining, chests, thorns. Nothing shows up
Item Name: drops from anything

rapid wind
#

Platform: PC
Issue: Cant pick up random items
Item Name: usually any basil, oregano, and random crops wont let me harvest

half berry
#

Platform: Switch
Issue: Coin from the chest landed right by the pond and I cannot reach it
Item Name: coin

tidal cedar
#

Switch
Can’t pick up or dig up certain flowers in FH(2 green passion lilies, 1 white). This is a new issue for me
Edit: found out they just needed watered. Can you please update FH flowers to appear dry as the other flowers do? It’s confusing for people w visual disabilities. Thanks!

tepid notch
#

Platform: PC
Issue: blue bag stuck behind basket near stool in Moana’s house and unable to pick up
Item Name: Blue Clothing Bag

hollow zephyr
#

Platform: switch/pc
Issue: Not able to pick the items I planted on switch yesterday, have tried to use PC but still can’t pick them up. No new items in shop either. No time traveling, just think it’s from going back and forth and playing on two different devices cause this happens a lot.
Adding on to the issue, I noticed that the plants that Wall-E planted are not visible anymore while i’m on PC. They were on my Switch though.

nova narwhal
#

Platform: PC/Xbox Game Pass; sometimes while picking up flowers, some of them can't be interacted with.

fiery pawn
#

help (i havent loogd on for a month, its PC)

fallen sage
#

in a place i cant collect

mild pelican
#

Platform: Switch
Issue: Cannot harvest from pumpkin patch. Been 6 days.

sullen ridge
#

Platform: Xbox one
Issue: Spooky ghost flowers you can't pick them up.
Item: Flowers.
Screenshot: you can pick them up in furniture mode but not into your inventory.

quartz horizon
#

Switch
While feeding a critter, the reward fell in an unreachable place.
Item was probably a pink crystal but I can’t remember.

shadow ingot
#

Platform: PC
Issue: Pink Bag dropped from clearing rocks (I think) for the An Icy Invitation quest, but it landed just out of bounds and because the interaction radius is so small (PLEASE INCREASE IT), was unable to pick up the bag,
Item Name: Pink Bag (?)

kind solar
#

Platform: PC
Issue: In the area behind the Frozen door at the castle, I opened a green chest and the item bag landed right beneath a bush, which prevents me from grabbing it. Leaving the area and entering it again have not fixed it.
Item: random item bag

brittle kernel
#

Platform: switch
Issue: I can’t pick up this flower in the frosted heights. I tried going into furniture mode and moving it but that hasn’t worked. This photo is the best I can do since I don’t know how to get photos off of my switch

wind jewel
#

can't pick up any herbs they arent interactable, I play on xbox, steam and nintendo switch and It doesn't work at all. I have time traveled or anything.

heavy atlas
#

Platform: Nintendo Switch
Issue: unable to pick up blue passion lily. No prompts to pick up. Moving it doesn’t fix either

normal quartz
#

Platform: switch
Issue having issues picking up flowers, discovered that they were dried out by accident and the correct image is not being displayed, they still look like they are ready to pick.

white oxide
#

Platform: Switch Issue: Cannot haven’t vegetables

drowsy skiff
#

I'm on Switch
There's a fish under this rock in the Forgotten Lands, but I can't get to it. I'm unable to move the rock. It's no biggie, but thought I should report it 🙂

slate forum
#

Platform: PC (Gamepass)
Issue: Item stuck in rock of Vitalys Mine (mining spot near entrance across wooden bridge).
Item Name: Vitalys Crystal
Screenshot/Video:

bold fiber
#

Platform: Switch
Issue: Can't pick up a yellow nasturtium in forgotten lands, tried moving it away from a tree in furniture mode and still can't pick it up
Item: Yellow Nasturtium

gray wave
#

Platform: Xbox Series X
Issue: Some flowers show up as healthy but actually need to be watered. I couldn't pick them up but after watering them, it allowed me to.
Item: Passion Lily

snow compass
#

Platform: PC
Issue: I can move all the pillars except for the Frosted Heights one.
Item: Frosted Heights Pillar

sacred night
#

Platform: switch
Issue: I have one single flower I can't pick up in frosted heights
Item Name: green passion lily

robust bough
#

Platform: Steam
Issue: Can't pick up blue bag in Moana's home, stuck behind the coconut basket.
Item Name: Blue Clothing Bag

sleek vine
#

Platform: Switch
Issue: cannot harvest any mushrooms in the glade of trust, preventing me from finishing a quest
Item: mushrooms

snow isle
#

Platform : Nintendo Switch
Problem : I can no longer harvest herbs such as oregano, garlic, and vanilla. I can't pick them up for a long time even after restarting the game, which is affecting my quest progress.
Also, recently, flowers that have been picked up once no longer reappear and cannot be collected.

pale escarp
#

Platform: PC (Steam)
Issue: Green chest spawned next to the pond in the Sunlit Plateau biome. When I opened it, the coin flew out towards one of the rocks around the pond. I can't walk to the coin to pick it up
Item name: Coin coming out of green daily chest

pastel pelican
heady shard
#

Platform: PC
Issue: mining, stuff goes into wall
Item Name: ore/gems
Screenshot/Video:

orchid aurora
#

I am unable to remove the Madrigal Table, when i go into build mode and click on it and click remove it looks like it as done it but then when coming out of build mode it is still there, tried a few times and i just cannot remove it.

fiery lance
#

Platform:PC

keen canopy
#

Platform: Nintendo Switch
Issue: This coin is out of bounds and I can't pick it up so it's just sitting there teasing me everyday. It's in the glade of trust in the corner that's sandwiched between the two ramps (the ones that lead to the peaceful meadow and the beach).
Item Name: Coin
Screenshot/Video:

cosmic junco
#

Platform: PC via Steam
Issue: Not able to pick up this Yellow Nasturtium, I was able to pick up the other though. I'm able to use furniture mode to move it around but when I walk near it/on top of it to try and pick it up the prompt isn't there. I have tried a few angles and nothing worked, will try again later.
Screenshot/Video:

ornate basin
#

Platform :switch Issue: I cannot pickup a star coin that dropped on top of my pond on a rock in forgotten lands. It has been there for over a month