Archived Update 3 - Crashes on PlayStation

[keen jacinth]

**Please post here if you're having issues related to Playstation Crashes.

Use the format below:**

Issue:
Screenshot/Video:```

[trail shard]

PS4 OR PS5: PS5
Issue: I get a message saying a cloud save was downloaded, and when I try to click Continue, I get a initialization error 7"
Screenshot/Video:

[sharp seal]

PS4, in my house, after changing the backgrounds of some single walls, i tried to save and i crashed and the save broke too! luckily the cloud save recovered everything up to a couple of minutes earlier

[trail shard]

for now I fuxed the bug i posted earlier by disconnecting internet before launching game

[spring light]

PS4-
So much for stability issues fixed...

[desert summit]

Got a error when exiting Mirabelle house (ps4)

[solar beacon]

My stich quest has been broken for weeks now, I can’t brew coffee for him and give to him to complete the quest

[sharp seal]

Another ps4 crash, leaving Remy restaurant

[twilit mirage]

I’ve open and closed the game entirely, reset my ps4, the whole nine yards and it’s just stuck like this. I wouldn’t care about restarting so much but I’ve done and fully completed EVERY star path so far as well as all the holiday quests. And because ps4 I obviously cannot just use another console.

[topaz dust]

Still crashing after leaving my house and the clothes customize section

[lucid trench]

PS4 Crash when harvesting. Every update when they say they improve stability I keep believing it will be true and it stays exactly the same.. After so many months, even being in early access, this should be more than fixed.. Disappointed..

[sharp seal]

And still rare crashing with teleport

[stuck abyss]

With me the entire console crashes two times within 2 hours, this has not happened with other games.

[obsidian coyote]

Ps5: I’ve crashed 3 times today. Before the update I rarely crashed.

[simple osprey]

Ps5 while giving this to Remi, it froze

[forest trellis]

PS5, game stuck here permanently with music playing but no way to move or enter the menu

[dawn ivy]

Not a crash, but I don’t see any other PS5 section to post game performance issues on - before the update, except for the occasional being stuck running when exiting a house or stuck in the menu, requiring force exiting and reloading the game, it ran like butter. Now every few seconds everything hangs for a bit. Don’t know what it’s called…lag? Stuttering? But it’s really frustrating and distracting.

[floral lion]

Y’all have really messed up the PS5 version. I’ve never really had any issues till this update. Now after playing for a 30-40 mins if that it gets laggy. It’ll lag/freeze 4-6 times in a row then be ok for 30 seconds or so and do it again. It’s really unplayable when it starts doing it. I’m very disappointed…

[stray pumice]

My game randomly crashed in the Plaza which is weird cuz it normally crashes in the Frosted Heights.

[inner wedge]

I have the exact same issue that @floral lion mentioned. Playing on PS5

[hexed needle]

Before the update the game was running perfectly performance-wise. Now, on PS5, it is stuttering, dropping FPS and freezing every few minutes. Restart helps but only for a few minutes.

[copper notch]

So far my only issue is while playing, every few steps it freezes and stutters and it makes it very hard to play because it’s getting in the way of my doing anything productive

[tulip glade]

I can confirm the same here, exactly as shown in the video.
Platform: PS5
Problem: After playing for a while the game will suddenly lag, every movement keeps freezing for a second then move then freeze for a second then move and so on.

[sonic sinew]

PS5-had issues of the walk, freeze at the end of olafs quests, but once i finished his quest line, i restarted and had no freezing issues sense. However on the map screen, sometimes when i go to travel, no buttons work on the map screen, other then r1/l1. it doesnt warp me either. However if i go to the map a second time after the first issue, the screen has no map and no buttons work at all. I'm forced to close app. Just happened again on the map, went to warp and icon disappears, press R1 to get off the screen, returning to map has no map, forced to close app.

[flat ridge]

PS4
It has crashed 3 times in 45 minutes. Once on booting up, once mid-movement, and the third time picking up a memory piece and it froze it

[floral lion]

PS5 this morning when I could play due to the lag, I could feed critters. Now I can’t even do that. Yes I logged off the game and back on, still no. I wish I could go back before the update 🙄

[hazy violet]

PS5
Constantly getting stuck when trying to leave from inside a store/home it will stay like that for minutes then crash out. Happened over 3 times today

[quartz lichen]

It's not about crashing but my game keeps freezing and unfreezing every 5 mins

[quaint ridge]

PS4 Slim
The game crashed when trying to redeem a reward in the Star Path.

[plush relic]

I just hit this same issue on my PS5. Extremely frustrating!

[fair snow]

yes, same here!

[crimson swallow]

Since the update on the ps5 with the new quests and star path the game freezes and stutters, It will lag & freeze 4-6 times in a row then be ok then it will do it again.

[livid mural]

I am having the same issue.. this is after restarting
Did you get out of the softlock?

Issue is: placed down Casita, and the game softlocked on "Welcome Mirabel!" But isn't going into the animation of welcoming her.. I already recieved the other character from the 3. Update

[thin axle]

Platform: PS5
Whenever I go to the map it freezes and need to restart the game

[surreal harness]

Is anyone else having this issue while trying to feed critters

[safe oriole]

PS4: It's a 50/50 chance that the game crashes when leaving Scrooge's shop since the update. Did not have any trouble since the patch after the Scar update. I'm also having trouble actually getting the exit option to show up as well when approaching the door.

[frank wraith]

The game freezes on my PS5. Usually when I go on the map

[spring light]

Ps4- another day another few crashes, this game is so frustrating at times 😠

[prisma turret]

`PS4 OR PS5: PS4
Issue: crashing after 2 to 3h hours of gameplay, especially when transionning from a house to the exterior, been experiencing this issue since day 1 i started playing and it happens at least once a day when i play. No updates have been able to totally fix the problem, i used to crash 2-3 times a day before last update with Toys story
Screenshot/Video: not screenshots as of now

[burnt nacelle]

PS4 OR PS5: ps4
Issue: My game is unplayable since the most recent update. I wait for the game to load and receive this screen every time.
Screenshot/Video:

[tepid glen]

Sooo my character keeps completely freezing and I cannot click any buttons at all.

[strong turret]

Ps4
My game blue screened. Then said corrupt data save. When I got back into my game it restarted me back about 3 months. Is there anyway to get my progress back?? I have ever biome unlocked and every character. Now I only have 2 biomes and half the characters😭

[strong turret]

Take that back. Now I won't save my progress so I have to completely restart

[torpid elm]

PS5
Issue: my game freezes. Just happened after going to the map and trying to jump to another well. Had to end the game cause nothing worked anymore.
Had no issue before the premium shop update today.

[primal wedge]

Ps4
My game crashed, corrupted and now I'm 3 months behind on all my items and upgrades to houses and several quests I finished. If I lost star path items I may just quit.

[devout swallow]

Ever since latest update, the game has had numerous issues on PS5.

• Game randomly stutters causing performance issues. Performance was great prior to the last few patches.
• Game crashes alot when running in background.
• Can no longer feed critters. (Resolved after obtaining Mirabel)
• Game map has sometimes completely locked up requiring a force close.

[remote lance]

My map has been freezing on ps4 and I had to hard restart the playstation

[buoyant lintel]

Platform: ps5

• The halve of my characters are not visible on the map and the other halve are standing in front of their houses and doing nothing. They don’t walk anymore.

• game freeze when I pick up a memory or when I give characters something

[trail crest]

Issue: 1) Random crashes, 2) stuck on fast travel option screen, without being able to exit, 3) character stutters while walking/running

[sacred island]

Ps4 -

1. froze when doing daily discussion with merlin
2. crashed when exiting house
3. crashed when exiting scrooges

Can't play the game for more than a hour without it crashing!

[eager pier]

PS5
game stutters really badly, interferes with gameplay

[keen kayak]

The stutter and freeze frame is really quite bad

[vivid crag]

Ps5
Fast travel doesnt work and the game stops working

[hollow lotus]

ps4: my tasks keep completing then giving me the same task to do

[rigid python]

Ps4: Just encountered a crash and it corrupted my save. No photos unfortunately but I gave Goofy his order at the restaurant and asked him to hangout with me. When I left the building, it crashed. I encourage cloud saves extremely after this!!!! 😭😭

[novel topaz]

Ps5: Stuttering then crashing about 30 seconds later

[pulsar reef]

PS5, Map won’t load and then the game freezes

[burnt nacelle]

Ps4, still getting error #7 which just keeps my game stuck on the loading screen. Haven’t been able to play the new content with Mirabel.

[finite depot]

For my PS5-My game has been glitchy for days. There are constant pauses and stops every few seconds. It will glitch so bad that it will make me miss a fish or won't pick up an item. It will let up for a few minutes and then start again. It will be so bad that I just stop playing. I'm not finding any new updates to fix it. Any help?

[modest hornet]

PS4: game initialization error (#10)
Can't get game to load 😔

[regal vigil]

For me is this also a problem. It isn't even fun to play like this.

[finite depot]

No it isn’t. Unfortunately if it isn’t fixed I’m just going to move on to another game.

[fast belfry]

Me too Still crashing after leaving my house!!

[topaz dust]

What i do is save just befor leaving the house just in case it happens again. Lately it hasnt been crashing for me

[fast belfry]

Same here, I don't think they know what they're doing!!! disappointed!! 😠 & every update something always happens!! I'm sick of it!! This game has been Crashing ever since it came out!!

[fast belfry]

Same here, I always save no matter what I do I can't rely on auto save😒

[topaz dust]

Just gotta give it time. the game is a good game just needs a little more fixing

[fast belfry]

Yeah but how long do we have to wait, & every update something happens!

[feral agate]

I have the same issue. I get staggering every 2 seconds, can't run without the game stuttering. It useds to run smoothly before the update as well.

[silent yarrow]

Ps5: second day in a row where I can’t even log in to play. Once I press to launch the game, and it tells me to press any button - it doesn’t respond. I’ve logged in and out several times, turned the PS5 on and off several times and nothing.

[tepid drum]

Day 2 of Me using a well and then talking to a character. Completely glitches out. Can't talk to anyone, can't move. Have to reset the game again.

[jaunty elm]

Keep freezing when going to the map screen. Sometimes icons will be on map, sometimes they won’t. Sometimes I can get out of the map screen, sometimes it crashes the game.

[tepid drum]

I'm having that Same problem. Happened twice already and had to restart the game.

[burnt nacelle]

Ps4, still getting error code #7 and I can’t get past the initial loading screen

[left dock]

This has happened to me it fixed after I restarted the game.

[left dock]

I cannot buy too many things at Scrooges shop, garden soo much or cook a lot without it freezing or crashing to error coding on ps4. I have to close the application and go back into it to play and some progress isn't saved when it crashes. It needs fixes.

[crystal cove]

Idk if this is just on PS5...but for the past 2 days any time I've had someone that I've been working with friendship level I try to exit and my character keeps walking in place.

[left dock]

I have the ps4 and it happens to me a lot too. It happens right after you cook a lot and try to exit your house quickly am I right? After I do anything now, I save. I also try not to exit by walking anymore I actually press the button to exit.

[crystal cove]

No, I walked into Goofy's house looking for him (derped and didn't look at the map first) had Moana as a companion and tried to exit and was stuck in the walking animation. It's happened before any time I've tried to leave any of the NPCs houses with a companion. I'll be honest the minor bugs and glitches I've seen are minimal and not fully game breaking...more like mild annoyances? If that makes sense?

[tepid drum]

It happened to me a few times. I had to restart the game and it fixed it.

[crystal cove]

Yep that's what I've had to do

[primal wedge]

Ps4: I had game corruption that lost all progress for 3 months. It will no longer let me choose the local save from the "cloud or local" prompt. I do not want to start all over. Gamloft told me they can't help unfortunately. I don't even want to play anymore. Held out hope for over a month for some help. I'd even buy the game again on switch if I could move the whole cloud save just once but now I'm not even sure when the last cloud save was.

[bitter swan]

ps4 - fun start to the day, start collecting and fast travel to a realm & the realm pic stays over my screen so i gotta close the game and sit through the loading screens again and redo what ive already done. Then when ive caught up i go to fast travel and boom same issue so repeat - on my third load of the morning and i havent even been on an hour yet. Has been a constant issue. Not to mention the crashes when randomly going through a door, harvesting, etc. I do love the game and look forward to when we have a stable console build and i do know its in the EA stage, it's just extremely disheartening to see optimisations every update but the same issues still be there.

[midnight coral]

Game has been freezing continuously about every 15mins. Now, it's crashing almost immediately upon open. Idk if it's just crowding due to the starpath ending or what, but for several hours then game has been unplayable 😦

[dreamy frost]

I’ve been having issues with the game on PS5 with it becoming unresponsive, I can’t move or open the menu; nothing, yet npc’s are still moving around and talking and my character looks around but controls and menus are unresponsive.

[midnight coral]

Same. Menus cause the game to freeze constantly. It's almost making it impossible to play.

[safe oriole]

PS4: every time I exit Remy's restaurant the game crashes. Started this week.

[stray pumice]

Platform: PS5
Issue: Game lags in the Frosted Heights. If I idle in the biome for too long the game crashes. Even if it doesn't crash the lagging is crazy for a game on the PS5. So sadly I avoid going to my favorite biome.

[safe oriole]

Platform: PS4. Game freezes when I attempt to harvest this garlic. No controls work except the camera. Only solution is to close game and reload. Items really shouldn’t be allowed to spawn there.