Archived Update 3 - Mac Issues

[fresh furnace]

**Please post here if you're having issues on the Mac platform, this includes crash related errors/issues.

Use the format below:**

Screenshot/Video:```

[tight lotus]

My game is not updated. I’ve restarted my computer and the game several times.
I have a message in my mailbox but no update in the rest of the game

[shy rain]

same. i did a google search and apparently Apple doesnt push out daily updates till 10 am PST...so i have to wait till 1pm EST...fingers croossed that is when we get it!

[hallow pecan]

I just checked and my game still isnt updated - has anyone else had this?

[tight lotus]

My game is still not updated either

[restive solar]

Issue: screen glitch for cave in Frosted Heights - colors are flashing from any angle and even in build mode

[shy rain]

Issue: Erics crafting recipes not there...i played before the update yesterday so i just figured i had already grabbed them when it updated and i went to look, but it has been close to 30 hours now, and still dont have anything on his desk. (i also have the annoying flashing lights at Olafs cave entrance, but i havent seen anything posted about the crafting recipes)

[hallow pecan]

I have this too

[brave gazelle]

When I try to enter the Sunlit Plateau for the first time the game crashes and restarts my mac.

[shy rain]

dont know if its just me, but the two times i have opened up the customize mode for outfits (since the update) , i can create, but i cant save and exit...my game just stays on my created outfit screen. then when i force quit and reopen, the outfit is not saved. super bummed this seems to be a new glitch since the update...

[void wigeon]

Issue: My game crashes sometimes when i'm in build mode and it logs me out of my mac too. and if i'm doing a lot of decorating at once it takes a while to save it and crashes. I have to do a little then come out of build mode so it saves it then. go back to build mode to do more

[fading folio]

My kid's save game disappeared after the update (only new game shows up in the menu), she wasn't using a cloud save :(. Is there anyway to recover it?

[acoustic ingot]

i had to uninstall it and re-install it to get it to update

[raven pecan]

I don't know if this is Mac specific, but I've had this happen multiple times since the game came out where I go into the settings to offset the time of day and it automatically shrinks the window for no reason whatsoever (I usually play on windowed mode). I can't make it bigger either, since it only shows the first four window sizes.

[rough citrus]

My game keeps freezing. The last time it froze was after using one of the wells to teleport. I don’t have a screenshot because I didn’t take one before having to restart my computer but if it occurs again I will take one and share it

[hallow pecan]

My game has crashed multiple times since the update. It didn’t crash at all before

[modest grove]

Issue: cave in frosted heights has a constant screen glitch

[wanton totem]

Issue: Tried to enter Chez Remy (third time in about 10 mins, other times were fine) to complete cooking quest for Olaf's "A Story to Tell". Just spoke to Elsa and obtained pure ice for recipe. When entering Chez Remy, got stuck on black loading screen with loading star in the bottom right, could still hear music but no response. Had to Force Quit on Macbook Pro and on return, pure ice/speak to Elsa has not been completed.

[modest grove]

Issue: severe graphics glitch when trying to edit a room in my home

[glass vigil]

Issue: No Redemption code. Can’t get golden potato or the ears and iron 😦

[flint lance]

I have this bug too.

[south geyser]

I have it as well

[torn willow]

Same here.

[vagrant palm]

I’m glad to see I’m not the only person suffering from this. It appears they left out our entire platform? I combed the settings menus several times and nothing.

[still echo]

anyone else getting crashes everytime they enter decorating mode? its only been happening the last 2 days

[vagrant palm]

Game is still completely freezing my computer/forcing me to restart when walking into Sunlit Plateau. I can only travel there via the map/well.

[rocky crystal]

Same. I'm glad I'm not alone with this.

[vagrant palm]

Hopefully they'll fix it. They're literally leaving an entire platform of players out from redeeming the items.

[tranquil furnace]

I just had this same issue when entering my house. Game also froze the other day shortly after launch. Just had my character start running and the whole game froze less than 30 seconds into the start of my session.

[midnight ruin]

Issues with Metal API Rendering Bloom/Glowing Shaders from Frosted Heights Cave
(epilepsy warning)

Hardware - Apple MacBook Pro 14" (M2 Pro [8:4:19 core]) (MPHF3LL/A)
Software - macOS Ventura 13.2 (22D49)

[vagrant palm]

If this is the same issue I'm facing, I can barely deal with going into frosted heights anymore due to the constant flashing from the cove. And I still need to somehow get enough black passion lilies for the dumb balloon arch for the star path

[midnight ruin]

I was able to fast travel into the Plateau and then walk out, so far I haven’t seen it again…

[midnight ruin]

Issue: Optimizations Need to Be Made for The Game When Playing at Higher Fidelity Settings. While my M2 MacBook Pro easily handles this game, it does so whilst cooking the cpu and gpu to uncomfortable levels, to the point of causing GPU glitches.

[midnight ruin]

It doesn't show in the video but as soon as I manually set the fan speed to max with TG Pro, the GPU glitches disappeared