[Archived] Update 3 - Premium Shop Issues

[elfin pelican]

**Please post here if you’re having Premium Shop related issues.

Use the format below:**

Issue:
Screenshot/Video:```

[graceful ingot]

Platform- Nintendo switch. Issue - premium shop isn’t working for me

[hollow nest]

platform: nintendo switch
issue: premium shop not loading. i know it’s not my wifi cause star path loads just fine

[latent jetty]

Switch I bought castle skin but doesn't show up to change house

[haughty void]

Platform: switch
Issue: can’t buy the star path or the castle.

[dense goblet]

Platform: Switch
Issue: Can't load the shop or Event

[ornate hazel]

Platform: Switch AND PC
Issue: game doesn't recognize the castle has been purchased and won't allow us to place it. Recorded and posted for @muted saddle (tagging her so she can find this later).

[cerulean citrus]

Platform: Steam
Issue: Transaction cannot be completed. I have tried on both my laptop and my desktop, it will not let me purchase anything from the shop, premium star path... nothing. -.-;;

[wary cliff]

Platform: Switch
Issue: Shop wont load

[solar granite]

Platform: Switch
Issue: Shop keeps saying something went wrong

[warm shore]

Platform: Switch
Issue: Premium shop won’t load

[wispy nymph]

Platform: Switch
Issue: Premium Shop refuses to load. Only shows the 'Something went wrong' screen

[runic escarp]

came here for exact reason.

[slate condor]

Platform: Switch
Issue: Premium shop won’t load

[thorn leaf]

Does anyone know if Gameloft knows that many switch players have this issue?

[eternal agate]

Platform: Switch
Issue: Castle from premium shop won’t show in inventory. None of the new colors are showing either.

[calm forge]

i have the same issue on pc

[peak rain]

🥲 if we can’t access store still on switch will we have another chance to buy the castle house skins… I still can’t get into the shop

[strange crater]

Same platform and issue

[warm shore]

That’s what I’m worried about. They said the Shop refreshes occasionally, and the castle skin is a limited time thing. If it goes away before they let us access the Shop I’m going to be so annoyed

[robust relic]

It’s been like this since update day

[north dove]

Platform: Steam on PC
Issue: Unable to purchase collection items. Purchase Error #7

[upper brook]

Issue: premium shop won’t work 
Screenshot/Video:```

[sturdy cradle]

Platform: Switch
Issue: error when trying to load item shop. It says something went wrong. The store is currently unavailable. Please come back later. It use to work until today. 😣

[austere bridge]

Platform:xbox
Issue:shop says I own something I don't and I can't purchase it

[stable bobcat]

Platform: Steam
Issue: Shop says I own bundles I haven't purchased but want to

ETA: I have the mortar and pestle from the Scholarly Study set and the hanging curtain tieback thingy from the Book Nook.

[pallid lynx]

Platform: Switch
Issue: Premium shop says I own the Scholarly Study set, but i only have the Mortar 'n' Pestle (took photo after i purchased the other 3 bundles)

[mighty jasper]

Same as others, study set and book nook say owned even though I have only one item in each set

[inner flax]

Same

[brazen dome]

Platform: Xbox
Issue: Moonstone shop page not showing anything
Screenshot/Video:

[dull heron]

Platform : PC I bought both the castle and the house and they are not showing in the house section

[pallid lynx]

In Furniture mode, click on your house, there should be an option that says Replace. That's how you change your house appearance

[modern nest]

Platform - Nintendo Switch. Issue: it says I don’t have enough moon tokens to purchase an item in the premium shop but I do have enough.

[dawn crag]

Platform: PC via Steam
Issue: so i keep getting this error message when i go to buy the villain pack, not sure what can be done to fix it just letting you guys know and truly appreciate all the hard work you all do for us

(update: I lost internet and when it reconnected several hours later it works, thank you all so much for working as hard as possible to fix these for us)

[unborn sequoia]

Looks like the art deco posters for Elsa and Woody are misclassified as Moana items.

[calm forge]

What do I do if I bought all four items this morning that was incorrect and I don't feel like I got my moonstones back from the items that was wrong, that I purchased?

[atomic wolf]

Platform: Steam & Nintendo Switch
Issue: I get the same error message on both platforms even though I do not own any of the items so far.

[river ruin]

Switch
Miss labeled cottage title or wrong cottage being sold on premium shop.
It says purple cottage being sold. It's not purple it's blue.

[calm basin]

Platform: xbox
Issue: shop refreshed 16 hours early, for everyone apparently? Now i can't buy the castle exterior anymore.

[peak rain]

Platform: switch
Idk if this was supposed to be fixed by now because of new stuff but still cannot access shop 😔💔

[chilly solstice]

Platform: Switch
Issue: Elsa & Woody art deco posters are categorized under “Moana” in the Catalog

[sand finch]

Platform: PS5
Issue: I purchased $49.99 pack of moonstones and they didn't appear. My credit card was charged but I never received the moonstones. I closed and restarted the game, still no moonstones.

[cloud stirrup]

Platform: pc
Issue: purchased $20 of moonstone not in inbox or on account. Tried to submit a form online keeps failing

[elfin pelican]

Platform: Xbox GamePass PC
Issue: Purchase Error #7 - cannot purchase any of the super cute new items after I purchased the cottage; gets error: the local version of the store does not match the server version.
Screenshot/Video: (attached)

tried restarting the game and PC already as well.

[boreal gate]

Platform: Switch - Bought the cottage in the premium shop and it’s no where to be found.

[brazen dome]

Have you tried going into furniture mode, selecting your house and clicking "replace" ? All the new house skins / recolours should be there.

[boreal gate]

Yes. There’s nothing in there

[pine burrow]

Select your actual house, as if you were going to move it, it's the X or Y button after that, depending on what console you're playing on

[weary meteor]

@calm basin same problem. Got home yesterday at 12 from work, the castle and 3 bundles were. gone. Hope it all comes back around.
Platform: Switch

[atomic wolf]

Yep, it's y for the Switch.

[spark creek]

Platform: PC via Steam
Issue: Purchase Error #7 After it refreshes to the two new bundles, this happened.
Screenshot/Video:

[tardy pagoda]

Switch
Premium shop is not working so I was never offered the royal set.

[hearty ermine]

Platform: Switch
Issue: I was buying the purple cottage and my internet cut out and the game took the moonstones but I didn't receive the cottage and when I go to but it now it says I can't buy it because I already own it but when I go to switch houses it's not available

[lone quarry]

Platform: Steam
Issue: Cannot purchase content collection because it says I own something in the collection already which I do not.
Screenshot/Video: Attached

[unique spear]

Same thing happened to me. It's in my mailbox as though it's been claimed, but that of course isn't true..

[gaunt oyster]

Platform: PS4
Issue: Purchased 20 Euros of Moonstone not in inbox or on account. Tried to submit a form online keeps failing...

[unique spear]

I ended up requested and getting a refund from Xbox. I'll get some more moonstones when they fix their shop

[versed plinth]

Platform: Switch
The shop hasn’t worked for me since it launched.

[alpine quarry]

I have been unable to access the shop since the update. Get something went wrong message
Something went wrong..
The store is currently unavailable. Please come back later.

[weary meteor]

My problem is the first 4 things to buy are already gone. Supposedly no returning. Hopefully, they will fix the issue and then bring them back for those of us that got screwed out of it... Fingers crossed

[unique spear]

They said it was a rotating shop. I can't believe that it's one and done, so everything will cycle back through.

[terse dirge]

Issue: "Local version of the store does not match the server version"

Not really sure what that means. I was able to buy the cottage a couple days ago but seems anything else is a no go. 

It seems like this might have happened after we were given the items from the bundles that wernt supposed to be in the premium shop. Idk if it's correlated but it implied my cloud save wasn't connected when trying to collect the items; which might have to do with this issue aswell (even though it is in fact connected and havnt had issues saving and staying logged in and such). But just something I noticed to maybe keep in mind. 

Like a few others in here the issue occurred to me also, when attempting to get the villians bundle from the premium shop. 

Screenshot/Video:```

[round stump]

Platform: Xbox
Premium shop prices didn’t change on Xbox but on other consoles it’s cheaper

[dense goblet]

Platform: Switch
Still can't access premium shop or event

[heady hill]

Plataform: Pc Steam
Issue: i bought the premium house but i cant use it. It does t appears anywere

[tulip hornet]

Platform switch

[tulip hornet]

Platform- Nintendo Switch. Issue - Premium Shop isn’t working for me.

[naive timber]

Platform: Switch
Issue: The premium shop is not working right. It says that I have purchased items but they do not show up in my inventory and items I purchased before the update such as the castle are no longer accessible.

[open ether]

Platform: Nintendo Switch

Issue: I have not been able to access the premium shop since it has launched.

When I navigate to the Shop tab with the red indicator dot, I see:
"Item Shop">"Something went wrong... The store is currently unavailable. Please come back later."
Star Path- information page opens
"Moonstone">"Something went wrong... The store is currently unavailable. Please come back later."

Occasionally the Game Upgrades page will appear, but it immediately disappears as an option.

I would have liked to buy the cottage skin and the art deco set as well as a game upgrade, but since I have never been able to load the shop page, I guess I can't spend more money supporting the developers.

Since this seems to be a common problem, can the developers please consider removing the red -new info- indicator dot from the Shop tab. It is always present since the page will not load and everything is new... and this is very annoying because I like to see the red dot indicator when I purchase new items from Scrooge so I know to check what new item has been added to my collection menu or I like to see the red indicator dot when I have finished a quest I didn't know I was working towards so I can collect the dreamlight and refresh a new quest.
However, I am not getting new red dot notifications because the red dot is ALWAYS there in the upper right corner of the switch screen next to the +

[mortal glen]

Platform: Steam

Issue: Premium Shop Items In Wrong Collection Category

After buying the Art Deco Poster pack, they show up in the Moana category on the Collection tab despite being Elsa and Woody.

[burnt sail]

Platform: Switch
Issue: "Something went wrong... The store is currently unavailable. Please come back later."
the store works on my PC version which I mainly use. Unfortunately my moonstones are tied to my switch version so the only reason I even log into the switch version is to spend the moonstones, somewhat disheartening to come here and see so many others with the same issue and it's not mentioned on the 'known issues' trello. Has any work around or solution been posted somewhere?

[idle moon]

Xbox S
Can no longer purchase Moonstones from Premium Shop

[lunar nymph]

I'm having the same issue, was hoping someone had a solution

[atomic wolf]

will there be any fix for this soon? i'd really hate to miss out on these since nowhere does it say they will eventually be back in the premium shop.

[idle moon]

I ended up going in and manually saving my game, then complete shutdown out of game, so it would reset to the network…it’s now back working for me, maybe give it a try too

[hardy plover]

Platform: switch
Issue: game crashes when I buy anything

[raven acorn]

Platform: Xbox One
Issue: Can't purchase Item Pack/Server hasn't updated the pack for the entirety of this week's item shop even after today's update (Purchase Error #7)

[idle wigeon]

Platform: Switch
Issue: Premium shop won’t load after update

[peak rain]

Platform: switch
Shop has never loaded since third update even after patch today. Can someone at least give us an option to write in what we want and our player IDs for a dev team to swap out our moonstones for items? 🥲

[finite jungle]

Platform: Pc Steam
Issue: Can't purchase Item Pack even after today's update. (Purchase Error #7)😭

[alpine quarry]

Please fix the shop!! It has never worked for me - on switch. Much like other players. Just keep getting the ‘something went wrong’ message

[elfin pelican]

Even after the refresh today - my shop is still showing different costs for the premium store items and I think it's why it's preventing me from purchasing.

[iron pecan]

Platform: Xbox Issue: can’t buy trio sweater set. Says I own some of them.

[leaden wraith]

I can't use the new "Icy Wings" with the Once upon a ball gown. - It's the only dress that doesn't work.

[crude palm]

I’m having the same issue I’m on Xbox and my prices are still high and I can’t purchase anything either

[daring summit]

Platform: Switch. Issue: unable to purchase new items from the premium shop.

[brisk harbor]

Same problem here.

[west sun]

Platform:Switch cannot buy furniture set

[brisk harbor]

Plarform: PC/Switch. Issue: Error 19. I can't see the items (Mickey Sweaters) in my inventory that I'm supposed to have already purchased.

[slate condor]

Same for me too. 😭

[west sun]

Platform: Switch
Issue: bought the sets that we were supposed to get moonstones back for but never received the moonstones

[north dove]

Same issue I reported on 20 Feb 2023
Platform: Steam on PC
Issue: Unable to purchase collection items. Purchase Error #7

[crude palm]

Platform: Xbox
My shop prices are still super high and I can’t purchase anything it says purchase error 7 that the local version of the store doesn’t match the server version (I have a picture but forgot to post it with this 😂)

[calm forge]

Platform: PS5
Issue: Purchased purple cottage, not showing in inventory/unable to use

[gritty wagon]

I bought the game on several platforms (PC, Xbox & Switch) so I had multiple moonstones amounts (which is logical as I paid for the game 3 times), and usually when I spent some on 1 of them, they did not count on the other platforms, but today I bought 2 items from Premium Shop on Switch and the moonstones where taken off my Switch + PC... 😦
(sorry about my english, not sure you understand what I mean)
I don't know how to report that and get my moonstones back on PC

[zenith solar]

PC Bought two items without issue then the third keeps giving me this error.

[calm summit]

Platform: PC
Issue: Suddenly getting "local version of the store does not match the server version" purchase error #7 on buying an item from shop with moonstones, since recent patch. Item I'm getting issue on is Touch of Arendelle Kitchen.
Sorry I didnt get a screenshot.

[visual depot]

I had this same issue but in reverse. I bought items on my PC (purchased the PC version of the game via Steam) and had the moonstones deducted from my Switch as well. It actually happened twice now, but the first time I thought I'd just misremembered how many moonstones I had on my Switch.

[dense flint]

Platform: Xbox Series x
Issue: gives an error message saying moonstone can only be used on the platform they were purchased. I only play on xbox
Screenshot/Video: attached.

[mortal storm]

I bought this set because of the black/green fireplace but unfortunately it's the same color as the oven in the kitchen set and I do not like it and would not have spent moonstones on it if the color would have been displayed correctly. Is this a bug?

[unique holly]

Platform: Xbox Series X Issue: Getting Purchase Error #7: The Local version of the store does not match the server version

[upbeat yew]

Platform: Nintendo switch
Issue: I purchased the Touch of Arendelle Kitchen and Pantry item sets but nothing appears in the furniture inventory and when I go back into the Premium Shop it doesn't say that they are Owned. When I try to purchase again, I receive a message titled "Purchase Error #19"
Screenshots:

1. Error message
2. After Error message received
3. Went out of the shop screen and came back

[brisk harbor]

This problem is so frustrating, I have the same problem with the sweaters, only they discounted the moonstones. I sent them a ticket because in a Facebook group they told me that the same thing happened to someone, they entered with the player's ID and verified that it was so, they reset and it was solved. Another user commented that I sent them a ticket from the first time the same thing happened to them, there was no response until today, there is no solution, they did not refund the moonstones and the object did not appear in the inventory (the cabin). In my case I did the same, I sent a ticket but there wasn't the same response (maybe it's luck that you get a solution or not). The truth is that it anguishes me because they solve it for some and not for others, my only hope is that they are seriously working on a solution because there are many of us with these problems, I understand that the game is in early access but there are bugs after bugs.

[fervent rampart]

Platform: Switch
Issue: Went on to the premium shop and bought the "touch of Arendelle pantry" the game crashed and closed down, when I went back on no moonstones had been used and the pantry set didnt say it was "owned" when I went to buy it again it said "cannot purchase because you already own at least one item" but the pantry items arent showing up in my furniture section

[brazen thicket]

Platform : Steam PC
Issue : The game didnt let me buy 'Touch of Arendelle Pantry' furniture pack, keeps showing error #7
SS :

[elfin pelican]

Just a bit of an update - I was having Purchase Error #7 and I was able to get around it by playing on a different Platform. I normally play on xbox one or xbox game pass PC but I bought the game on steam and steam had the correct pricing and let me purchase the items.

I know this isn't a super feasible workaround for a lot of users since you have to purchase the game again but it is an option to try if you want and don't mind spending the money. I looked at it as a moonstone purchase since the pricing was close but I totally understand that it's not an option for a lot of users and for those who it's not; I'm sorry and I really hope support or the devs can patch it out soon.

[north dove]

Platform: Steam PC
Issue: Third report (from me) of Purchase Error #7. Inability to purchase anything from the premium shop.

[sullen night]

I am getting an unknown error when trying to purchase from the Premium shop. I hope this gets fixed soon.

[latent jetty]

Platform switch
Issue the shop shows unknown error when try to buy

[novel cipher]

Platform: xbox One
Issue: Receiving error message when trying to buy from shop - get "transaction failed due to unknown error" or it tells me that I already have one item from the bundle (which I don't).

EDIT (15:49) I have just tried again to purchase a bundle and received the same error message, however it has now taken the 1,200 moonstones away.

This only seems to affect the beach vibes bundle and the space-time set, as I had no problems purchasing the other two bundles.

[pastel pine]

Platform: Switch
Issue: purchased art deco bundle, moonstones deducted from balance. Game crashed. Reopened game shows not purchased, not in inventory. Attempt to purchase again, will not allow saying I already own one or more of the items in the bundle. Currently only have art deco, Minnie, Mickey, Olaf, Woodie and Tiana

[gusty palm]

Platform: Steam PC
Issue: Can't purchase Art Deco Posters because the game thinks I already own them. Zero Moonstones spent. Simply can't buy the bundle.

[terse dirge]

Platform: Steam PC
Issue: Second report (from me) of Purchase Error #7. Inability to purchase certain things from the premium shop. I was able to purchase the backpack set but the other 3 sets give me the purchase error #7.

I also want to mention that something is off with the pricing. For example, the backpack set is normal price (the set I mentioned I was able to purchase) but for the other 3 for this week; the prices are hundreds less compared to everyone else. I am wondering if this is correlated with the purchase error #7 because it is specifically these 3 sets it wont let me purchase.

• Though still unsure because I have seen others have the same error even with standard prices. And just as a notation the pricing seems to be off the most when I load my cloud save on a different device. Even if its the same PC platform but just a different pc all together (like for example when I switch between my laptop and tower; same platform but dif device).

[gentle heart]

Platform: PC
Issue: Yesterday I tried to purchase the items from the shop, I received the error message "transaction failed due to unknown error". I did try on three of the items to see if it was just that on item and logged out and back in and tried again. Today that error is obviously fixed however I tried again and I got the Error #19. I was able to by the Space Timer set but not the other three, however the moonstones have been deducted for the other three. The space time set was the only one I didn't try yesterday when the initial error was occurring so obviously attempting to purchase them yesterday during the first error is why the other three are experiencing issues now.

[plain jewel]

Platform:Xbox
Issue : purchased 17.99 moonstone package and did not receive moonstones. Restarted game and still no additional 5500 moonstones!

[calm forge]

I replied to you in dreamlight help. Please check your mailbox, that’s where they would be. If not, use this link to file a ticket: https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

[dawn crag]

Platform: Steam~Pc
Issue: Have attempted to no success over the last 3 days to buy the picture collection only to be given the purchase Error #7 window, I see several others with the same issue and am certain this is being worked to fix and very much appreciate all the hard work put into not just fixing the bugs but crafting the content and the game as a whole. Thank you truly!

[shell oar]

Platform: PC (Steam)
Issue: The Art Deco pack with Snow White, Moana, and Simba is available in Scrooge McDuck's shop if you order items from him.

[summer karma]

Platform PC (Steam) /Switch - I tried on both and I get the same result
Issue: This one is partially my fault since I forgot to save on the cloud on the Switch before updating my game on the PC. When I'm trying to either the set with the skirt, backpack or the art deco frame (which I all bought before updating my game on PC) it gives me the "Error 19 - Cannot purchase because you already own at least one item. I did go look in my inventory to see if any of the item were there, but I didn't find any.

[brisk harbor]

All this kind of errors directly related to the Premium Shop (7, 19, etc) there is no way to solve them manually, the player cannot, there is no such possibility. It only remains to wait for them to update, and in the meantime we will lose the opportunity to acquire (until they return to the premium shop, if they return) the objects, until they release a patch. This was told to me by a team advisor in response to my ticket. So yes, there is no way to solve it, it only remains to wait.

[flat roost]

Platform: Switch
Issue: items not in inventory but purchased. Attempt to buy returns "Purchase Error #19: Cannot purchase because you already own at least one item."

Screenshot/Video:

[gusty sapphire]

Platform: PC via steam
Issue: purchase error #7. When trying to buy premium ship items. I get this error saying local version of store doesn't match server version

[random ocean]

Platform: PC via steam
Issue: purchase error #19. When trying to buy premium shop items. I get this error saying I already own the item.

[fathom patrol]

Platform PC via Steam
Issue: My prices on the Premium Shop are higher than other users prices for the same items. Until this gets resolved, I cannot in any way have confidence in making a purchase from the shop.

My Shop prices vs another users prices
In TWO instances this refresh, I'm being asked to pay over 1,000 extra Moonstones for the exact same things. This is inexcusable.

[pearl pine]

Platform: PC
Issue: Touch of arendelle bottom corner cabinet is a different color than the rest of the set.
Screenshot/Video:

[fathom patrol]

Platform PC via Steam
Issue: My prices on the Premium Shop are higher than other users prices for the same items. Until this gets resolved, I cannot in any way have confidence in making a purchase from the shop.

Third Refresh - I'm still being overcharged. Ticket was submitted with a non-answer response.

Edit, My prices are on the left, other users are on the right.

[unique holly]

Platforms: Xbox and Xbox PC Issue: Still getting the Purchase Error #7. Inability to purchase anything from the premium shop. Per @fathom patrol report, seems I am also getting higher prices then other users

[forest dew]

Wow, yeah I am also experiencing higher priced items than other players and the inability to purchase.

[wanton raven]

Platform: PS5
Issue: Purchased moonstone & didn't receive them, still sitting at the same amount and even leaving the game didn't do anything

[tribal kestrel]

Platform: PC
Issue: Restarted my game last week just for fun, don't have access to any of my moonstones, previously purchased items, or star path rewards/founders pack rewards

[sullen night]

I have stopped playing until the problem is fixed.

[jaunty burrow]

System Nintendo Switch ... Brought Palace says I do own it but can't use it, have a fully upgraded house now 10 floors each with 3 10x10 rooms but did get the 10x10 not going through the sizes for the side rooms

[runic pumice]

Platform: Switch
Issue: Purchase error #16 when I try to buy the Touch of Arendelle Corner set, it tells me I don't have enough moonstones.

[calm forge]

Platform XBOX, already ordered $10 moonstones, purchased the backpacks, saved game. On XBOX it shows all the moonstones like I never spent any & backpacks as unpurchased. I placed my order day of release of items. cannot purchase the backpacks again as it says I do not have enough moonstones.

[half wraith]

Platform : Switch
Issue : I can’t place my Cottage or Palace house that I purchased. My yellow home has been fully upgraded since December ‘22. I want my houses

[dusk oak]

Platform: Switch
Issue: I purchased a regular moonstone pack from the e shop and have a receipt but it isn’t showing up in my game.

[chrome oyster]

its bug out where i cant see the stuff or looks like this

[forest dew]

Mine actually does this ALL the time. If you go into the settings and change the display to "Full Screen" ... Esc back to game .... Go back to settings> display (and put it on whichever display settings you want it on) it should "fix" it

[chrome oyster]

ok cool

[orchid shadow]

Platform: Steam
Issue: purchased item from shop, not showing in inventory
Screenshot/Video:

[crude palm]

Platform: Xbox
Issue: I still can’t purchase anything through the premium store. My prices are higher on Xbox then other consoles. So whenever I try to purchase stuff I get code error seven. Ive reported this and hope for a fix soon.

[calm forge]

Platform xbox. I purchased the cheapest pack so I could get the 2 backpacks . I placed the purchase on my pc & I claimed them, saved game & played a few hours. Hours later, I login at the xbox & it showed the 2 backpacks as not being purchased & all the moonstones still there. I tried purchasing again but I get the message that I do not have enough currency. This is frustrating since I paid real money to get these items. I hope this is fixed before the shop resets with new items. I will not be purchasing anything else until this is resolved. I also submitted a ticket providing my game id & screenshot 2 days ago.

[echo ingot]

Platform: Switch
Issue: Shop will not load. I know it's not my internet as my star path works fine and I've tested my connection.

[calm forge]

Well, I still do not have the last 2 backpacks that I purchased after I paid $ for the smallest moonstones pack & the shop reset today.

[brisk harbor]

And I still can't buy Mickey's sweaters, error 19 persist. PC/Switch.

[ocean wing]

Switch: Premium shop

I went to buy the counters and I thought i did . Then i go log back in after a while and it still shows I didn't hbuy it and the Moonstones are still there. I go to buy it again and it tells me I already own a piece of it already. I am wondering if the game is confusing the coner pieces (which i have ) with the regular counters.

[cerulean citrus]

You might be experiencing what I did on Steam (PC). My account said I had ~14k moonstones, but I couldn't purchase anything with the premium shop saying I don't have enough. gameloft cs confirmed that I only had 870 moonstones. When I bought more, the number fixed itself to the right amount after buying what I wanted. Not sure if that works for you're case, but thought I'd share. I'm also seeing others getting an error that local and server shop don't match.

[ocean birch]

Platform: Nintendo Switch
Issue: I’m having issues trying to purchase the Touch of Arendelle Kitchen. My game is telling me that I already have purchase the item but it’s not in my catalog and I can’t order them from Scrooge. Please help…thank you!

[calm forge]

This issue hasn't been addressed, nobody got back to me when I submitted it on the site either. If not resolved then I wasted $$ which I will do a charge back.

[pastel pine]

Platform: switch
Issue: purchase error 19
This is the second time I’ve tried to get this group of paintings and it hasn’t worked. First time it took moonstones, and then the game crashed and I never received the items. Ever since it shows I can buy it because I don’t own them and then gives that error. Help!

[near olive]

I get the same message Error #7, I really wanted that Beach Vibes set, now it seems I will miss it due to being on a timer, & We have to wait (1 hr) in order to be able to re-add a message here Wow! , makes me dislike Slow/mode even more then I already do. 😦