{Archived} Update 2 - Xbox Performance Issues

[wooden pulsar]

Please post here if you're having performance issues with Xbox. Crashes occurring should be posted in #1049432184345346059

Use the format below:
Xbox Version: Issue: Screenshot/Video:

[elfin fiber]

@edgy oak wrong thread. This here is for the 30fps issue. Yours fit more into #1049432184345346059

[edgy oak]

Ah. They should state that at the top of the thread then.

[silk knot]

It froze up on me twice today I was in scrooges store, I was trying to ask him to make some stuff for me ... as he asked me what I wanted it froze.... I'm playing on the Xbox via gamepass

[dapper pier]

Xbox 1

Stuck in doorways alot

[amber nymph]

Series X Version permanently running 30Fps instead of 60Fps.

[elfin fiber]

Series X

Game runs all the time in 30fps (on ps5 and PC not the case)
It was fixed with the scar update and broken again with the patch shortly after. Also the graphics got worse.
I still assume there is an issue with the smart delivery feature of the Xbox. With that I mean we run on the series X the Xbox One Version.

[prime edge]

Xbox One

When fast traveling, I could not exit out of the well menu and had to restart game.

[storm stratus]

Dear god is the Series X version of the game still running at 30FPS? Am I gonna have to start creating memes again about this crap?

[gritty violet]

30fps? My game seems to be running at 10fps!! It's literally unplayable. My game stutters so bad I just can't play it. I'm on Xbox Series X as well! 😫

[amber nymph]

I always wonder if they even test their game versions, it baffles me how they dont see it themselves

[wet light]

my game is set too the wrong time zone, how can I sync it back to my actual time zone??

[prime edge]

I'm guessing your actual settings in your Xbox account

[wet light]

I have changed my time zone in my settings. But I can't sync my game to it.

[prime edge]

That's odd. I don't see anywhere in the game settings to fix it either.

[wet light]

Me either

[prime edge]

I wonder if it would make a difference to cloud save it? Probably not but worth a try

[wet light]

I have cloud saved. No change!

[elfin fiber]

Even is has zero to do with the topic in this thread. Did you change the time inside the setting of the game? Or in the setting of the Xbox? If it was in the setting of the game then just bring the slider back to 0 @wet light

[wet light]

Well I'm sorry, but I couldn't find a thread to post it in. My partner has the Xbox set in US time zone when I started playing the game so it synced to that. I have tried changing the XBOX setting itself back to AUSTRALIA time zone and it doesn't change the game and I don't know how to sync it to the game so I can play it properly at the correct time

[elfin fiber]

Well the game has big issues with playing around with the time. I am not sure if this can be fixed to be fair. Maybe try to ask for help here https://discord.com/channels/938880698478125057/1049440209256841326

[autumn granite]

Xbox Version:
Issue: I play inverted but every time I restart the game after saving the last, the camera switches to default, even though the setting say the inverted setting is on. I have to switch on and off to fix it

[hollow scaffold]

why is it still 30fps…

[sly scaffold]

This was happening before the update as well! It was so damn annoying that everytime I'd enter the game I had to change it.

Platform: Xbox One S (Game Pass)
Issue: Online Services Unavailable I have an internet connection, everything else I have connected to the internet is fine. This game, however, refuses to connect. I was having issues with it last night trying to do the Festive stuff and today it won't connect at all. Edit: tried playing another game with online capabilities and it works fine, just not this. Screenshot/video:

[elfin fiber]

Good question.

[hollow scaffold]

its painful

[amber nymph]

The 60Fps memes will rise again

Funny thing is that some mods on here said they even forwarded this issue to community manager and still nothing happened

The thread should also be renamed to Xbox Series X - No 60FPS issue

This should raise more awareness

[still garden]

Having this as "performance issues" thread and not specifically for the 60fps problem will once again give this no attention. 🙄

[amber nymph]

Yeah its probably running One X Version of the game, not exactly a performance issue.

I dont even dare to ping mods again, maybe i get banned then because im a bad boi😂

[alpine isle]

Xbox Version: Xbox one s. Issue: when I was playing my game froze so I restarted and when I hit continue the game wanted me to start over. I have been cloud saving. I don’t know what to do I have over 500 hours in this game and I don’t want to lose it

[white peak]

Xbox series S . My fireworks have been going off since i got woody 😂 . Its so annoying 😭 .

[still garden]

Exactly, that's what it looks like for me for months and I reported this very detailed why it's probably a "smart delivery" issue rather than a performance problem, but like I said before, it seems to me the devs are either not listening to anyone, aren't even playing their own game or just don't care.

[amber plaza]

When I zone in and out of the map. The icons move too. Lol. It also doesn’t show everything correctly.

[elfin fiber]

Yes because as you see. A lot people post here with topics which has nothing to do with the reason why this thread exist.

[elfin fiber]

Maybe playing it only on PlayStation and PC. That's why they do not care. At least that is how it looks like. Which is just sad

[tepid cosmos]

Is anyone else’s game not loading on Xbox? Or am I just unlucky today. 🤣

[valid trellis]

Xbox X
Game still won't let me cloud save since update. Character continues to walk on own making it much harder to farm. Pumpkins keep blinking.

[hollow scaffold]

I’m getting it on pc tonight, I can’t be bothered with these patches that drop the fps to 30 then patch back to 60 then next patch back to 30

It may not be important to many people but it’s noticeable to me

[amber nymph]

Yeah, Xbox users being treated like peasants xD

[hollow scaffold]

the annoying thing is that I bet it’s something that takes not even a minute to fix

[wide sierra]

Why is the fps bug on xbox series x still there? Why do I have to constantly reset my settings to default to fix it every time I enter the building? How was it not fixed from the last patch?

[hollow scaffold]

Lucky, whenever I did the reset to default my game would run at 60fps for about a minute before the entire game freezes

[autumn cloud]

Xbox version: One S, gamepass (cloud)
Issue: After giving Scar his food and leveling him up I am locked here and just walking towards the exit in loop. I can't select options or any other thing doesn't work.

[wooden pulsar]

Friendly reminder: Please keep this thread to report issues only and not for conversation to make it easier for Gameloft to find the issues.

[tawdry badge]

Online functionality has been completely broken for me since December patch day. I am getting the same “No Internet” error across 3 separate Xbox systems, and have no other issues with online functionality for any other game/app on any device.

[lament juniper]

Xbox version: game pass pc. Issue: getting stuck in the doorway in my house and having to restart the game

[vapid shale]

I can’t even get into the game since the update - just stuck on the loading screen.

[elfin fiber]

Please read the title of the thread people. We want the devs to recognize the issue with framerate and performance. Your points are all related to other issues. With a mix of topics the devs cannot recognize the real issue for which the thread is existing

[amber nymph]

It will probably go unrecognized because too many people dont know the game is supposed to run at 60Fps. Barely anyone reports it here too because its not a performance problem.

[rare lance]

Platform: xbox one s
I’m very grateful to say that I’ve not had a crash (touchwood!) since the mini update a couple weeks back - thank you! I am still having the occasional lag issue though, and that makes me think the game will crash 🫠 it hasn’t yet, but i thought I would raise it anyway 🙂

[pale current]

Xbox Series X
Game pass
When completing Anna’s and Minnie’s second level 10 quest, the snow family and the banner disappear and are not where I placed them. They don’t show up in my inventory and I can’t seem to see or find them.

[rare lance]

They disappear 😦 which makes me sad when we put the effort into making them! I hope they’re an option to replace again later on.

[pale current]

That’s so terrible! So many resources gone! 😭 I thought I was tripping cause the characters were looking at where it was at and I wasn’t seeing a thing. But thank you for the response

[alpine raptor]

Xbox Series X- have a chest in sunlit Plateau that glitches when trying to open. Makes the chest opening sound and gets louder the longer it goes on. Won’t go away even if I go into buildings or talk to someone, have to close game to get it to stop. Chest doesn’t open, won’t give the items in it, and it’s been there for 4 days with this issue.

[elfin fiber]

This has nothing to do with "performance". Please use a fitting thread for such issues.

[sudden ruin]

Xbox Series X - Game is still at 30fps.

[hollow scaffold]

Is it 30 on series S too

[valid trellis]

Xbox series x
Game still won't let me cloud save since update. Not sure if anyone else is having this issue

[digital sorrel]

Its not even that I play on PC and still have the fps issue because i got it from the xbox store, i just wish theyd say something about it.

[elfin fiber]

New hot fix incoming. How much shall we bet that the 60fps issue will not be fixed? 😂

[amber nymph]

Got an answer from support today that devs are aware and investigating the problem.

[tall oxide]

Come on, Donald, get out of the way! I guess don't be hanging out with villagers when you go to cook at Chez Remy.

[wide sierra]

Have the devs acknowledged the 30fps bug on series x ? Its so annoying having to constantly "reset to default" all the time to fix it back to 60

[spring cairn]

I play cross play, so a lot of the xbox achievements haven't unlocked for me. I have all biomes, yet this is still locked

[winter kelp]

I just started playing regularly but am getting tired of the constant issues. My game keeps freezing, the small night thorns keep popping up, and I'm having some quest issues.

[amber nymph]

You should post this in the thread related to crashes, this here is for performance related issues, like frame drops or the game not running at 60fps currently

[hollow scaffold]

Night thorns are suppose to pop up btw

[amber nymph]

Game is still at 30Fps on Series X after hotfix

[still garden]

https://tenor.com/view/stephen-colbert-dammit-rage-flip-run-away-gif-5484178

[elfin fiber]

As expected. It's not like they care

[still garden]

Someone should start to get a few hundred people around, simultaneously writing Microsoft directly, cause I bet they care, they paid for this garbage to be in Game Pass and then it's so much worse than on PS5, we should make it clear to them that they should get a refund from these devs.

[final scroll]

Every time I run my player keeps tripping or getting stuck like her feet are getting stuck to the ground

[amber nymph]

This belongs to the thread „Not working as intended“ i think

[final scroll]

Ok thanks

[dapper pier]

Xbox 1.

Did stitch level 7 quest(finished it) and now it's stuck glitch flashing when I try and close edit mode.

[karmic bear]

My character keeps getting stuck places - particularly doorways when exiting houses (especially Woody's)

Only option is to reboot game and lose progress

[low wren]

xbox one, my cloud save is not right, i click to get it to fully sync, play for about 5 mins, as my game gets a bit glitchy, so go to main page, go back on , go to fully sync and it will say ive been out of sync for the whole 5 mins i was on , it was working fine before updates

[valid trellis]

Mine is now 19 days out of sync and counting. Really wish they would fix this already

[low wren]

mine kinda sync when first click to sync, but wont stayed sync once i return to game screen, driving me crazy , glitch walking, gardening , etc, them return to main menu, and go back in, and been out of sync whole time i was on, but saved everything i had done ?, so makes no sence to me

on my cloud save it says , time spent , 7 days 55 mins , and i have done all quests and all lvl 10s, it stayed at 6 days for a whole week, and has only just turned to 7

[elfin fiber]

Please please read the title of this thread. All these last complaints doesn't have anything to do with topic here

[silk knot]

I cloud safe mine atleast once a week ... it works for me ... I play on the Xbox series x/s

[noble fulcrum]

I didn't have any issues playing between my Switch and my Mac but it's been out of sync for like 3 days...

[stoic sundial]

I'm stuck. I finished the carousel to welcome woody and now I can't do anything I'm just stuck looking at this. If I start the game this is all I see and I can't do anything except use my Xbox game menu to close the game. That's it. Please help. I've gotten really far in this game I really don't want to have to start over 😩

[amber nymph]

Game is still at 30Fps on Series X

[sly adder]

Mine froze on me yesterday and again just now 😢

[remote parcel]

On Xbox One, opening the map often freezes the whole game

[rapid swallow]

On Xbox One, several issues; Moana won’t come to her fishing boat to collect fish and the map is no longer showing the wells so I can’t fast travel. I also can’t plant anything even though I can dig and it says I can plant, but nothing shows up as planted.

Xbox One, all of the tables in Chez Remy are gone with the building completely upgraded

[worldly surge]

Xbox series X: Going through the Breaking the ice quest with Elsa, I’ve entered the Ice Cavern, cleared all ice blocks but the game didn’t count them and still asking “Clear the ice blocks inside the Ice Cavern. (0/4)”.

[lyric parcel]

Xbox one , can't get the festive fish next to the bridge in dazzle beach, when the line is casted , it comes back up

[vale dock]

Xbox Series S thru Gamepass: this past week i've been having moments where either when time to level up with the characters after talking with them, my game freezes up and i have to restart the game or it'll freeze up on the map when im trying to fast travel

[arctic osprey]

I just downloaded the game after playing it on a cloud save Loved it decided to get it off a game pass and it's constantly freezing up that I have to close the game out and reopen it I have one gig download speed upload speed is 42 my ping is 16 and it's the only game that freezes up constantly I've been playing this game for about 16 hours a day and it will freeze up about 30 times doing that 16 hours

[amber nymph]

Game is still running at 30Fps on Series X instead of 60fps

[frigid laurel]

So every time I get asked to take a picture for quests I’ll glitch through the map, but I figure out how to get out

[drowsy lily]

Xbox One X - Suddenly getting error #10 since yesterday and again today upon loading the save. Can't press any button, restarting the game seems to fix it on first try.
Everything else is just fine.

https://www.xbox.com/play/media/RXYT59ZYXA

[lyric parcel]

Kicks me out of Disney dream light valley when I talk to Moana about moving into the village.

[strange pier]

Hey I am get soft lock when try to level up stitch

[valid trellis]

Edit on cloud save and movement for my game on Xbox X
Turns out it was my internet. I now have the highest speed available and I can cloud save again. Also I got a new controller and my character doesn't move on their own anymore. So on my end cloud save works just fine and character movement is ok.

[faint heron]

Will the 30fps issue on xbox ever be fixed? Been having to reset graphic settings everytime I play to get 60fps. It's been 4 months now...

[formal stone]

Xbox Version: Series X (GamePass)

Issue: problems in leaving houses

Screenshot/Video:

[clear goblet]

Game is still running with 30fps on Xbox Series X

[elfin fiber]

Yes still running in 30fps which is just a shame

[quasi chasm]

I'm on Xbox one and I keep running into this issue of not being able to get out of this menu and the screen going blank. I don't know if this is Xbox specific but if someone could assist in getting this fixed or tell me a timeline for it that'd be great. Currently I have to restart the Xbox to get it to work

[hollow current]

Xbox One
Had no idea this Ruby was here until I found it trying to adjust the horrific camera angles in the game, in the cave. Between the two pictures, the only thing that moved, was my avatar. I walked up to where it should have been and gave me the option to pick it up and it did allow me to. But I’d have never known about it if the camera angles weren’t so wonky in the mines. I got lucky.

[elfin fiber]

Still running in 30fps on series x. I write that just so the last message is again something on topic. Which is really hard because of so many posts here which have nothing to do with the topic

[amber nymph]

I will also continue to post it here every week until it is patched.

[cunning flume]

I'm another player on Series X reporting the same issues about game running at 30fps and my game freezing every now and then. I started playing a few days ago and this is getting annoying.

Another issue I found is that I play with Invert Camera, and every time I log in my camera goes back to normal even though it says Inverted on the Option Menu and I have to turn it off and back on again.

[cunning flume]

Series X. Got stuck trying to leave the house, had to close the app.

[wooden pulsar]

Friendly reminder: Reposting of the same issue by the same person should not be done as this could be considered spam. While I understand that you are disappointed and frustrated about the issue, posting it repeatedly is considered spam which is not permitted.

This is a thread for any and all performance issues encountered on any Xbox console which includes but is not limited to Slowness in loading times, consistent animation issues (i.e: slow animations, jittery animations, etc.), FPS issues (consistent drops in FPS, Drops in FPS when doing certain things, etc).

If you are experiencing freezes/crashes with the game on Xbox/Gamepass please add them to #1049432184345346059

[ember oasis]

Xbox Series S:
Issue: Keeps freezing during the confirmation window when handing items over. Happened during Elsa’s cooking mission and during Mother Gothel’s jacket making

[ember oasis]

Here is the video to go along with the issue. Can’t exit out, unless you hard quit the game.

[molten crown]

Hi everyone. Xbox one, I'm experiencing crazy controller drift in-game. It tends to scroll down but can also go in any direction. Not a mechanical issue on my part, as this only happens in Dreamlight valley. Making it extremely difficult to play. Thank you for your support!

[quasi chasm]

Hi I'm on Xbox one, I gave elsa a diamond and even tho it was listed as her favourite thing of the day nothing it barely went up and now i wasted my diamond on nothing. It is also not highlighted green and checked even tho i gave it to her. is it possible to get a diamond back? I haven't unlocked the forgotten lands yet so it's pretty valuable as it is

[hollow current]

Xbox One: I‘ve only opened a single green chest today. Never had this happen. But now the kerchunking of the chest won’t stop and it sounds like someone’s angry washing machine. I’m going to have to close out the game to get it to stop. The noise just won’t end.

[wooden pulsar]

Please do not bypass filters. Regarding the moonstone chest issue, please refer to #📢game-news

[hollow current]

What does “bypass filters” mean?

[wooden pulsar]

Censoring words that our filter typically will block from being posted

[hollow current]

Ohhh! I’m sorry 😬

[amber nymph]

Series X still 30fps for 5 months now

[mild forum]

I notice when I am using the camera or even building if I try to move the camera angle it freezes me into the ground and the only way to fix it is to teleport

[abstract sluice]

Oof, came on discord to check this. I can't play this game at 30 fps. Nausea inducing. Would be nice if we can just opt in for 60 fps. I'd rather deal with bugs and just be able to play the game over dealing with 30 fps (if that is the reason why the game is back to 30).

[silk knot]

@ hodori can that really cause nausea? That would explain why I can't play the game longer then an hour 🤔

[amber nymph]

It still isnt being listed as an issue, i dont think there is a reason why Series X is left out. I started the game again on my PS5 and it has 60Fps. Im still trying to get awareness because its just not fair for the other players. Its as if Sony paid them to get the better version lol.

[dapper geyser]

It's most likely a memory leak or something like that. It's set to 30 to avoid the crashing issues it had at 60, whatever they are. It should've been fixed by now anyway.

[crimson vine]

Game locked at 30fps on Xbox Series X. For clarity this is the only game on my Series X locked at 30fps, and a PS5 used on the same TV running Dreamlight Valley runs at 60fps. DLV on my PC runs at 144fps. This isn't a Series X hardware issue it's a software lock on the Series X version of this game. One that was fixed shortly and then reverted.

[faint heron]

Hopefully this is patched in the upcoming update. It's been months since this has happened. A current semi fix, is resetting the graphics to default by pressing X. You have to do this everything you enter/leave buildings though

[amber nymph]

We already had several threads for months on here and they still didnt patch it.

[warm dagger]

Hey, I play on Xbox series X and i am trying to complete a quest from moana but every time I give her my catch the game freezes and crashes. I have heard that other people have this issue but I can’t seem to find a way to fix it and am hoping someone here does know. If someone could help that would be great

[cunning flume]

OMG the game is still lock at 30fps on the Series X. I really hope they fix this soon.

[ancient umbra]

Are there any updates on the 60fps fix? Only other thread saying it was fixed ijn October has been closed. It was fixed in that patch, then reverted backwards after, only being able to get it to 60fps after the reset settings glitch with no update

[urban tusk]

Any news on not being able to cloud save still. I just saw a post saying be sure to cloud save before updating now I'm worried my game may be wiped if I update and can't cloud save.

[amber nymph]

You can only hope that it will be fixed with tomorrows patch.

[ancient umbra]

I really hope so