**Please post here if you're having issues with Moonstone related purchases
Use the format below:**
Issue:```#{Archived} Update 2 - Moonstones
hasty rune
reef warren
Platform: PC via Gamepass
Issue: Moonstone purchased through Microsoft store not added to game
wild thistle
Nintendo Switch: Issue: Bought 2 packs for moonstones. Not added to the game.
scarlet ginkgo
Platform: PC
Issue: Purchased Star path, moonstone was deducted from account, but had to restart from manual save due to Woody quest popsicle bug, moonstone still deducted but path was not unlocked, when i go to unlock it now says requested transaction cant be completed
glossy kite
Platform switch Hi I spent 3300 moonstone on the star path plus 100 presents but and it said failed to complete transaction so I restarted my game and now it has spent the 3300 moon stones but the premium star path is still locked
mossy compass
Platform: Xbox Issue: bought the start path and won’t unlock it. Took moonstones but won’t let me collect any of the premium says it’s locked.
scarlet ginkgo
Platform: PC
Issue: Purchased Star path, moonstone was deducted from account, bu...
Adding on to this, I cannot redeem any of the event rewards because i had already purchased a couple before restarting, so i can't progress on the event
dense vigil
Adding on to this, I cannot redeem any of the event rewards because i had alread...
I’m stuck with the same issue. Unable to progress on the even bc it says I have already purchased.
molten ledge
Switch: Can't access the premium menu despite me having more than enough moonstone!
slim zephyr
Platform: PC via Gamepass Issue: Bought a premium star path, and had connection issues, but when I had to reopen the game the premium path was not unlocked but the moonstones were already deducted. I tried to purchase again and it says the transaction cannot be completed.
signal spear
Switch Lite
Tried to buy the festive light post. It deducted the amount but I did not receive the light post. I clicked it again and it took more tokens but again did not receive the light post. It shows as available to buy still but whenever I click it, it says already purchased. I did restart the game and it is now showing as purchased. But, it till took all those tokens as if I bought it multiple times! Bummer.
frank fulcrum
Platform XBOX
Issue: Bought moonstone for £8.99 but they haven't been added to my store and won't let me unlock anything.
south perch
platform: Nintendo Switch
issue: Purchased Moonstones, got confirmation emails, but they haven’t appeared in-game
velvet wagon
Platform switch
I bough the premium path and then it crashed, now the moonstones are gone and I don´t have it unlocked, I also can´t buy it again, it says transaction can´t be completed
molten ledge
Originally bought deluxe pack on switch. Switch kept crashing so decided to buy basic founders pack on PC and transferred to cloud save. Downloaded updates and saved to cloud on both before I started playing on either. Have 13, 195 moonstone. I pressed the 3300 and 100 package and it acknowledged it. My switch then crashed and now I can't get the star path on either PC or Switch. I appreciate there will be bugs on the first day, and no doubt you will sort it out in good time but it's just so frustrating as I've really been looking forward to it as Scrooge is being a Scrooge and keeps offering me the same things in his shop every day. I just wanna enjoy my game with no stress like I used to be able to.
scenic niche
Platform: ps5
Can I please get a mod ? Were we supposed to get moonstones in the mail this morning ?
alpine berry
Here this time for my wife who decided to play.
She bought it on switch, thought "this is terrible on console and crashes all the time," but loved the idea of the game, so purchased on Steam.
Should have 30k Moonstones, has 3k.
Who do I email for assitance?
While we're at it, they still have not refunded my mom's money for tricking her into buying both deluxe and ultimate on steam.
Please help
alpine berry
Originally bought deluxe pack on switch. Switch kept crashing so decided to buy ...
we've been having these issues each patch unfortunately. The fun of being unpaid testers for their first multi-platform mainstream project
waxen peak
Platform: Steam
Issue: Mail got no moonstones from 11/6/22 gift. Idk if there was a deadline to log in or something but I didn't get the free 2,500 compensation when that was dropped last month
Screenshot/Video:
hard totem
Platform: Nintendo Switch
Issue: purchased premium star path and then game froze so I closed it. When I reopened the game my moonstones had been taken but the star path was still locked. Super frustrating!
smoky swift
Platform: steam
Issue: i bought a moonstone pack but whenever i try to use the moonstone in game it sends me back to buy more. does anyone know how to fix??? thnx 🙂
molten ledge
Now all my moonstone have disappeared. Yesterday I had 13, 000, I now have 5000 and still no premium star path. It wouldn't be so bad if it weren't spent with my own money. I know the risks though, and it normally gets sorted, it's just frustrating cause I really wanna decorate with the Christmas stuff before it's too late.
crude swan
Platform switch and Xbox was able to purchase Star path then was unable to cloud save now can not access Star path for purchase but I have some of the items I purchased yesterday.
quiet flint
Platform: PC Xbox Games Pass
Issue: Bought the new pass with moonstone. The game crashed and deducted the moonstone, but now dont have the pass and can't buy it.
random cedar
Platform: PS4
Issue: Purchased Premium for the winter event, game crashed/won't cloud save. Data was corrupted but it still took my moonstones.
spare island
Platform: PS4
Issue: Mail never got the compensation moonstone from 11/8/22
Screenshot/video:
raw marsh
Platform: PC
Issue: so i have a problem, i want to buy the premium, but i cant get it. someone can help plz?
Screenshot/Video:
heavy swallow
Platform: PC
Issue: Never got the compensation moonstone from the log in/load in issue 11/6/22.
Screenshot/Video:
frail bolt
Platform:Xbox: Did jot receive the extra moonstones last month
twin fable
Issue: did not receive the make up moonstones in November ```
foggy fractal
Platform: Xbox Games Pass
Issue: Bought the new pass with moonstone. The game crashed and deducted the moonstone, but now dont have the pass and can't buy it.
foggy fractal
Issue: I did not get the free x2500 moonstones in November in my mailbox ```
small tartan
Platform: Switch
Issue: I didn’t get the free 2500 moonstones back in November
sharp schooner
Platform: Switch
Issue: I did not receive the 2,500 moonstone compensation from back in November 🙁
buoyant zodiac
PC
Bought the 2nd package for the switch, the cloud save enables me to play on my PC. I received the furniture clothes etc. from purchase but no increase in moonstone. Still the same when I play either platform. No extra moonstone!
hollow sun
Issue: I didn't get the free x2500 moonstones in November in my mailbox ```
spring socket
Platform: Xbox Games Pass
Issue: Bought the premium pass for the new event with 3300 moonstone, but then the game crashed to desktop. When I started back up I found it had deducted the moonstone, but now I dont have the pass and trying to buy it again comes up with an error
raven gust
Platform: Switch
Issue: Never got the 2500 Moonstone Mail. During November my mailbox didn't show any of my previous mail either. Only the potatoe mail when that came about. But as of today all my previous mail showed up again. Only to find there was no message with moonstones.
sacred iron
Platform: PC
Issue: suddenly over 10k of my moonstone was missing
tribal oyster
Platform: Xbox
Issue: didn’t get my extra moonstones from last month but also none of my mail is showing other than this
spring socket
Platform: Xbox Games Pass
Issue: Bought the premium pass for the new event with ...
Platform: PC
Via both Steam & Xbox Games Pass
Issue: Still unable to buy the premium pass. Screenshot shows message received when trying.
long ore
Platform: Nintendo Switch
Issue: Moonstones purchased through eShop, $9.99 USD, never added to game.
scenic flint
Platform: Nintendo Switch
Issue: I completed the Star Path and bought everything, but the last section where I can switch my "presents" into moonstones, doesn't unlock.
dark tapir
Platform: Switch
Issue: moonstones missing upon login. Had over 3500k now says 100.
wraith surge
Platform: Windows
Issue: We are having issues with purchasing Moonstones. Funds are being processed correctly, but we don't receive Moonstones. We've tried 3 times already and we had to refund it every time. Is that a known issue? Can we get some help?
waxen jungle
Also just realising I didn't get the 2500 compensation moonstones that was promised a while back. Platform is PS4.
cursive vale
Platform Nintendo.
I purchased the premium star path and everything went though but I can't access anything and when I try to re purchase it is says I can't as already purchased 😡
tardy grove
Platform PS5 : Yesterday when I logged off I had 100 moonstones. Today when I just logged on now they are gone and I have zero?? I'm 100% sure I did not use them.
frail bolt
Did anyone get their issue resolved by replying here?
solar fable
Platform: Xbox Series X
Issue: Purchased 5,500 pack of moonstones for $19.99 but they have not shown up in the game.
UPDATE: I saved and restarted my game, and they showed up in my mailbox.
stone gazelle
Platform: XBOX and Nintendo Switch
Issue : Not syncing Moonstone amounts.
Nintendo has the 12300 Moonstone. XBOX still says 7700.
Going to report this to the link provided in game.
quartz sable
I have not recieved my compensation when the game crashed a while ago.. I have emailed the support without success :/
wraith surge
Did anyone get their issue resolved by replying here?
Nope, no support whatsoever. Additionally...our refund is pending. Tomorrow it'll be 3 days. No Moonstones, no money back.
thorn trail
Platform: XBox One
Issue: I had JUST finished collecting enough moonstones to unlock the premium, and when i went to use them, it said that the purchase could NOT be done at that moment. I tried once more and closed the game to reload when it STILL didn't work. When i opened the game, it said my 2,500 moonstones were used, but i do NOT have premium. Kinda upset at that to be honest.
foggy fractal
Platform: Switch
Issue: I bought the premium star path but now it isn't unlocked. The moonstones are deducted and when I try to purchase it again it states that the transaction cannot be completed.
glacial jackal
Platform: Switch
Issue: Same as above. Purchased premium on the new star path. It deducted the moonstones from my game but Premium isn't unlocked.
cursive vale
@frail bolt yeah the community helped my when my star path didn't open
@foggy fractal @glacial jackal try this it worked for me
vital tulip
Platform: Switch lite and Xbox
Issue: I have an issue with my moon stones disappearing, I haa over 22k last night on my Xbox but only 17.5k today on my switch even after using cloud save
main flint
Platform:xbox
Bought the $5 moonstone pack and didn't receive my moonstone
*update read other people's messages and checked mailbox
shadow harness
Platform: Xbox
Issue: Purchased 2500 moonstone through Microsoft store and it did not add to my game
heavy plover
Platforms: Switch and PC
I've had this issue for sometime, however it hasn't truly affected my moonstone "total" but each platform stays I have a different amount.
PC says I have 28,365 and Switch says I have 14,265. That's a 14,100 difference. This happened when I had to purchase an additional copy on PC and added additional moonstones. They both change amounts whenever I pick up moonstones so I'm not sure which one is my true amount, be it the 14,265 or the 28,365 or if they're combined to make 42,630.... 🤷♀️
signal sequoia
Also just realising I didn't get the 2500 compensation moonstones that was promi...
Did this ever get resolved for you? I have the same issue
waxen jungle
Did this ever get resolved for you? I have the same issue
nope 🥲
signal sequoia
Platform: Xbox
Issue: purchased 2500 moonstones from Microsoft store and never received them
Also never received free 2500 moonstones
(yes I’ve checked the mailbox)
frosty gale
Platform: switch/steam
Issue: initially bought ultimate edition with the 20,000 moonstones and had 17,140 left after buying starpath and redeeming some back through that. Just now bought the regular edition on Switch and it says I only have 440 moonstones. I redeemed the founders pack from the switch purchase on my Steam version but the 8000 moonstones never got added to the amount I already had :(
After redeeming on steam its now showing the 8000 added to the 440 on Switch but not on Steam....my 17,140 from Steam is still missing on Switch
wheat trail
I haven't been able to open blue chests for over a week. What happened? Do you have this problem too?
Platform: Nintendo Switch.
pine sky
Platform: PC via Steam
Issue: Starpath purchased 2ce, as purchase interaction was bugged, stuck on screen. I had to completely quit out of the game and restart it to make the interaction go away. (Support ticket email already submitted to see about getting 2nd accidental purchase refunded.)
sinful creek
Platform: PC (Steam) and Switch
Issue: Cannot open the Blue Chests on either platform. When I try to open a chest, it starts rattling and an error message pops up, "Failed to collect the reward. Please try again." The rattling is very loud no matter where I go in the game and doesn't stop except when in a menu until I restart the game. This started on about 1/2/2023
Screenshot: Image from my game showing a blue chest and the error message.
foggy fractal
Platform: Mac
Issue: Cannot open today’s daily blue chest. States I’ve already received my rewards for today but I haven’t actually claimed the blue chest for today. Connected to internet fine. Also the chest is making the rumbling sound that the game makes when opening the blue chests but it won’t open. Have also tried reloading game but it does the same thing.
orchid locust
Platform: X Series X
Issue: frosted Heights located blue chest. Message pops up “failed to collect the reward. please try again.” The chest open rumble audio continues until returning to title screen. Reloading fixes the audio. The blue chest remains. Further is only blue box I’ve located, today.
Version: 1.2.3.51
gray mountain
Platform: PC via steam
Issue: Ever since I purchased the ultimate bundle my moonstones are not going up from where they are since I got the pack. It does the thing like it's going up but it's stuck at 20,650. So when I open the blue chests for moonstones, it stays at that number.
slate robin
Platform: PC
Issue: Are we still going to get the promised 2500 moonstones from months ago if we didn't receive them? I've tried sending a message twice and I never got a response. It's fine if not, just curious.
heavy swallow
Platform: PC
Issue: Never got the compensation moonstone from the log in/load in...
Hello, I still haven't gotten the compensation moonstones, and was wondering if this would be able to be addressed. I was playing the day before and tried playing the day of, I'm, replying to my initial report