{Archived} Update 2 - Mac Issues

[crisp yoke]

**Please post here if you're having issues on the Mac platform, this includes crash related errors/issues.

Use the format below:**

Screenshot/Video:```

[past wedge]

I don't have a screenshot but I'm copy-pasting what I put in #dreamlight-help:

When opening the game, it wanted me to create an account with my Apple ID which is the same email used for my GameLoft account. I hit escape and went to the main menu. When trying to access my cloud save, it keeps telling me I need to be connected to the internet to access cloud saves. I've pressed the connect button several times and nothing happened. My save is still on Switch and in the cloud but I can't seem to log in on Mac to retrieve the cloud save. Hopefully this makes sense.

[past wedge]

Please help, I'm so unbelievably frustrated. I hit cancel because I don't want to make a new account and I'm honestly afraid of what even trying to do so might yield as a result, considering it's the same email address I use for my GameLoft account. Does this mean I have to contact support? I just bought the game on Mac and wanted to get my cloud save from Switch... What am I doing wrong?!

[cold solar]

i also cant access my continue feature on my mac...was able to this morning, and now i'm not able to

[past wedge]

I am dumb and didn't realize signing in with the Apple ID was different than retrieving my cloud save via GameLoft. All is well and done.

@cold solar do you keep getting an error?

[cold solar]

i'm not getting an error really, just it wont let me continue game. only new game is available?? - i'm going to attempt to uninstall and reinstall the game

@past wedge what did you do to get it working?

[past wedge]

But you were able to get your cloud save on Mac this morning? What about the other platform you played on?

Sorry, the 5-minute cooldown got me. I signed in with my Apple ID when prompted, then on the main menu went to cloud save, and logged in with my GameLoft account. My cloud save from earlier today was right there and I was able to continue from that.

[shy lichen]

My game is stuck like this I loaded in and tried to put my cloud save and it got stuck like this so I restarted the app and now every time I try to go back into the game it gets stuck in this loading screen

[cold solar]

i was! able to! i even did a save and sync this morning before closing the app for lunch

[past wedge]

Did you sign in with your Apple ID when prompted on the loading screen before going to main menu? It may have played the game trailer after that, which you can skip. What happens if you try to access cloud save? Does it tell you you're offline or does it show your GL account credentials?

@cold solar That is so odd! Unfortunately I'd maybe recommend contacting support at this point... Unless you were able to do a reinstall/restart successfully?

I've been advised if we want to continue this conversation to head over to #dreamlight-help to avoid the lengthy message cooldown.

[cold solar]

From another thread: "this also happened to me. Had to go back onto my switch and confirm my cloud save again." trying it now

[shy lichen]

I did sign in with my Apple ID and I skipped the trailer since I play it on my switch, after I skipped the trailer i clicked on cloud save and I put in my account info and it showed that it was loading but it got stuck like that for about 15 minutes so I restarted the game and every time I load in it just shows the star loading

[dense aurora]

not an actual "issue" but am i correct in thinking that i can only download the standard version for Mac? i cant upgrade to the cool Buzz Light year package?

[past wedge]

This is correct.

[dense aurora]

is there a place i can find out if i will be able to upgrade in the future? I have been waiting for the Mac platform cause i dont have another way to play the game...should i wait for the next round of updates?

[past wedge]

Honestly I'm not sure about this. My best bet would be to keep an eye on the game's socials to see if they'll release the other founders packs later on. IMO it would've made more sense if they released them all at once, or at least gave an explanation as to why only the base pack is available.

[dense aurora]

i mean, i bought it. of course i bought it, but i may end up buying it on my sons switch later on...i mean he doesnt know he has one since its an Xmas gift...but i dont want to steal it right after giving it to him... 😛 i would prefer an option to upgrade if possible for sure!

[buoyant geode]

I’m wondering if anyone else is having the issue saying that the device is not compatible. I have a desktop iMac and it won’t let me download because it says I’m not compatible.

[dense aurora]

is anyone on a laptop by chance? I am new to gaming, like this is my first time gaming, and i have a macbook pro with the touchpad mouse and i can cast the fishing rod, but i literally cannot get it to "catch" anything....the bubbles definitely dont change color or anything like i have seen in some of the youtube videos...

[past wedge]

Do you have an iMac with an M1 chip? The game requires an M1 chip or newer, unfortunately. It's not supported by Intel Macs.

[past wedge]

I’m wondering if we should make a Mac specific discussion thread in the game discussion section

[past wedge]

You have to press or tap with two fingers. Basically you need to right-click. That's how to interact with anything requiring a tool... A bit inconvenient on a touchpad lol (I get it, I have a 2021 16" MBP and I'm seriously considering getting a mouse). Or am I misinterpreting your question?

[dense aurora]

thanks, i think i understand...but i gave up and i went and dug up my husbands old mouse! i was able to get it to work one time....i think i may just be completely inept when it comes to fishing 😛 cant do it IRL so of course i cant figure it out in the game!

[copper briar]

Yesterday when I installed the game I could see more resolutions, I had 2560 on but now I don't have them anymore? Why

I got MacBook Air M1 which was running the game very well on almost the highest resolution

[dense aurora]

on the Econ 101 quest for Scrooge...I sold the gemstones to Goofy, but he doesnt acknowledge it???? he took them. said Garrsh or something close and then the quest tracker says nope, still not done. On a MacBook Pro so not sure if its platform specific problem or not?

[lament venture]

Try #dreamlight-help for that one

[dense aurora]

thank you!

[fluid gulch]

Hello, I have macbook air m1 chip I've had two crashes this morning, the screen would just stop but music would keep playing in the background

[misty orchid]

I've noticed a few times when harvesting while holding down the button, my character will freeze for a second or so before continuing

[dense aurora]

mine froze after it opened...was standing outside my house in the rain with pretty music. then froze couldnt move at all. waited a few moments. was finally able to get to another program and had to force quit the app.

[dense aurora]

does anyone know where the photos are saved to on the Mac platform?

[humble relic]

I was playing on gaming PC and Steam Deck, and I bought the Mac version and it was going pretty great...for awhile. In fact, the game at first was running better than it was running on my PC with maxed res and all details turned all the way up. But now, when I try to run the game it will run for about a minute and hard lock until it actually logs me out of my Mac. I've never had a crash on my Mac like that before. I tried to uninstall and used App Delete to get some of the hidden files deleted (not sure it got them all) and reinstalled. After I get back into the game the exact crash happens with a 'fresh' install. So my Mac version is unplayable now, but it still runs fine on PC/Steam Deck with the cloud save.

[lament venture]

I don’t know if they are saved, I know on other platforms they aren’t

[pulsar sky]

Can't get past the main menu (infinite spinning loading icon) and my 'Continue' button has disappeared...anyone else having this?

[knotty vessel]

did you try going to cloud save and logging in there?

[cold solar]

it was an issue with the cloud save. for reference: i logged in on my switch the night before. made a cloud save. the morning of the mac release i logged in fine. closed the app and went to lunch. after lunch there was no “continue” button. i was still logged in to cloud save.

SOLUTION: i logged back into my switch. opened my “device save” NOT my cloud save. and then saved to cloud again.

the “continue” button was back on the mac.

hope this helps others!

[knotty vessel]

I created a new save with a different email address on my mac different from the version I had on my switch, and saved it before I went to bed. the next day the continue button was not there, and I logged in with the email and only new game was there. so somehow all the progress I made was gone and I had to start a new second game completely..

[dense aurora]

it gave me th option to save to my device...? maybe i will try to figure out the QR code route...thanks!

[dapper heron]

Write it here since It’s my Mac too. I’m talking to Ariel gifting her some items to level her up and as she levels up to 6, something happens that it soft locks me and I’m stuck. It happened on my switch and now my Mac Pro. The same soft lock. I cannot level up Ariel without getting soft lock by her

[knotty vessel]

every time I quit the game when I go back in there is a "new game" button and no option to continue.

[misty orchid]

Had daily discussion with Remy, which leveled him up to 2. Got done with the level up screen, and was stuck on this. Force quit the game, which thankfully fixed it.

[astral niche]

Anyone else having disappearing resolution options? When I first downloaded there were like 2...then I opened the game the next day and got more like 5 or 6 options (which was great and made it playable when Windowed rather than Full Screen!). But then those options disappeared the next time I opened the game! Mac settings haven't changed so trying to figure out why they disappear/reappear!

[quick ermine]

It feels random wether I get the full list of resolutions or just 4.

[copper briar]

I usually fix that by setting full screen and then going between General and Graphics menus
At one point they just show up

[dense aurora]

had to force quit...it stopped letting me access the menu(?) where i could see the map and the quests///usually i can hit the esc key and it takes me there, nope the key did nothing. Also, i tried to use mmy crafting table and it let me hit the key to use the table, but no options menu opened so i couldnt craft anything....was playing for about an hour when this happened.

[crimson widget]

I'm not sure if this is the right place, or if I should send it elsewhere (please let me know) but I saw someone leave a 1 star review because they paid for the game because the app store said it was compatible, and then it turned out not to be.

I went to check myself, as I know mine is too old, and I double checked even, but the app store indeed says it's compatible. (the fact that the game is more expensive is another issue I have but not relevant at the time 😂 )

The app store not being accurate to if you can play or not seems like a big problem.

[raw tide]

Issue: My game crashes every time I attempt to enter sunlit plateau. I have restarted both my computer and the game multiple times with no luck. The crash goes as far as to reset my entire computer every time it happens. I can play the game and move to other locations, just not sunlit plateau. I believe this is the correct place to post?

[dapper heron]

So I can’t play on my MacBook at all. It crashes before I even step a single foot, It’s very annoying and I would like to play on my laptop but I can’t 😭

[stiff anchor]

My M1 Mac mini locks up every once in a while. This seemed to be fixed when I created a new profile, but it's reared its ugly head again. I just unlocked Maui, too! 😦

Also, fun bugs like "I leveled up Scrooge McDuck, then he wandered off when I could no longer interact with him…"

[tepid crescent]

Cloud Save for Mac - 'Continue Game' not appearing?
I originally started playing on my boyfriends Xbox, but since its now available for Mac, I made an account for the cloud save. It worked the first time, immediately after synching the game form the Xbox. However, now when I log into the cloud save account on my Mac, the 'Continue Game' icon is not appearing. We don't live together, so I'd love if there was a way to fix this, though I am scared its just a new glitch as the mac release is still new? Please help lol.

[copper briar]

This happened for me when I first played the game, I relaunched the game on Switch and reuploaded the save to the cloud and redownloaded on Mac and after that I had no other issue with the Continue not showing up

[tepid crescent]

Thank you! I’ll try this!

[copper briar]

Redownloaded the save not the game I should’ve specified*

[tepid crescent]

This worked! Thank you! I just hope when I exit and play tomorrow it pops up lol

[tepid crescent]

Ok I played for like hours tonight lol, and then saved to cloud save. Exited the game. And my continue game is gone still…

[muted temple]

Platform
M1 Mac mini, (first discovered) M1 MacBook Air (recorded on)

Issue
• Adjusting graphics issues between Low and Ultra causes the reverse expectation of higher fidelity causes higher framerates and lower fidelity causes stutters and noticeably slower gameplay. (Game is being rendered at 1080p.)
• Unsure of cause, but it seems that either lower framerates or lower fidelity settings cause issues with mouse left-click being held down/mouse accuracy. (This is shown at 0:50)

[copper briar]

Maybe try doing this until it stays, reupload on another platform, download on Mac, move something in inventory then save game and upload, exit an open the game but from the Exit option in the menu not Command Q and rinse and repeat for some more times maybe it will stay
For me it worked the second time and never had issues since

Hopefully it will get fixed in an upcoming patch

[copper briar]

Tested on MacBook Air M1

So I've been doing some testing and I found a workaround for the Resolution bug on the Mac version and here's a video on how to fix it temporarily
This method has always worked for me (sometimes I have to do it multiple times, change from Graphics to General but in the end they show up)
It needs to be done every time the game is open

[muted temple]

Keep in mind the thing I mentioned earlier, it seems pretty easily able to handle really high fidelity gameplay, the lower you go in fidelity it gets considerably worse. 1080p I found to be the best balance

[copper briar]

Yup I watched your video, but my video only points on how to solve the resolutions not showing issue, this seems to only happen while playing on MacBook's Retina display, when I had my game connected to an external monitor, every resolution was showing up from the beginning

Forgot to hit reply so I'll tag you instead, sorry! @muted temple

I'll also keep in mind your solution and play on 1080p from now on!

[raw tide]

I posted this a couple days ago but am still having the same issue.

My game crashes every time I attempt to enter sunlit plateau. I have restarted both my computer and the game multiple times with no luck. The crash goes as far as to reset my entire computer every time it happens. I can play the game and move to other locations, just not sunlit plateau.

At the time this first happened, I submitted a ticket with Gameloft but still have never heard back. Feeling really stuck on what to do

[copper briar]

Did you try reinstalling the game?

[raw tide]

Yes

[muted temple]

I just experienced this recently. I’d recommend teleporting into the plateau until it gets fixed or other areas that require you to enter through the plateau like the Forgotten Lands.

[copper briar]

@raw tide on what Mac do you get this issue? (I am curious and actively searching for workarounds to common Mac bugs)

[muted temple]

I was getting the same issue on my M1 MBA. If you need more specifics it’s the 8:8 core M1 and 8GB of RAM.

[copper briar]

Interesting, I am playing on the same platform and never encountered this issue, I’ll write here in case it ever happens and I find some temporary fix

[raw tide]

I have the M1 Pro

[tepid crescent]

It seeeeems to be working. I save to cloud and then exit to title screen, instead of fully quitting the game. Fingers crossed for me. I was close to just restarting lol.

[misty orchid]

Can't progress on Elsa's Breaking the Ice Quest. It would not register me in the ice cavern the first time, so I exited and re-entered after clearing out the night thorns and ice blocks. When I re-entered, it then moved on to the next step. Problem is, there are no more ice blocks for me to remove, so now I am unable to progress further.

[raw tide]

i haven’t set up the well in the plateau yet so i’m just kinda locked out for now but i will definitely do that as soon as i get in

[misty patio]

Cannot exit buzz’s trailer after entering. It’s been like this on Xbox too. Everytime I have to exit to the title screen to get out of it

[humble relic]

i posted something a few days ago. I can replicate my crash pretty well now. If I go up or down the ramp from the Plaza into the Plateau, I will likely crash HARD (out to user login screen for the Mac). If I go anywhere else I'm fine. If I teleport around I'm OK. If I teleport into Forgotten Lands and walk down I can get to the edge of the plateu and get graphical issues that will stick around until a reboot. If I avoid the the Plateau everything works OK.

[raw tide]

having exact same issue

[dim sun]

• Game freezes and all controllers/keyboard/mouse/trackpad become unresponsive.
• Games remains frozen on screen for approx 1-2mins with no ability of closing the game what so ever.
• Entire iMac then crashes shutting itself down.
• Upon turning iMac back on a system crash report appears stating "WindowServer quit unexpectedly." Have been running the diagnostics and sending to Apple with the crash reports each time through Feedback Assistant.

[paper gale]

Ok so, I dont think that the devs are working on this because few people have noticed it from what I can see but: the resolution settings have something wrong that prevents me from increasing or decreasing the resolution beyond just 4 presets. There is a workaround which is just to fiddle around pressing setting buttons… but its really annoying having to do this knowing it sometimes works and sometimes it doesnt. So I hope the devs take this into consideration for a future patch, giving mac players the resolution settings available on other platforms at all times without having to fiddle around. Thanks!

[fossil stirrup]

i think i lost what progress i had, even though i had saved it to the cloud on my account. sure, i didn’t have a lot, but had most of the beginning done.

[copper briar]

Do you have a second platform with the game? You can download the cloud save there are reupload it to the cloud to redownload it on Mac
I’ve seen that there is a save issue on Mac which makes the Continue button disappear

The workaround I’ve found so far is to reupload the save to cloud from another platform, until a hotfix is deployed

[tepid crescent]

Also make sure after you save you quit to title screen, then you can fully quit the game.

[paper gale]

Issue: Resolution only gives 4 options. You need to fiddle around pressing buttons to make higher hd resolutions show up

[fluid gulch]

I've had no issues with resolutions on my game I fiddled around with the settings, I put the PC medium on both and have the resolution on 1344 x 756 that seems to work for me. So I don't see that the devs need to do anything on this part it's just the case of having a mess around to see what suits your needs. Everyone is different with their settings

[paper gale]

it should have all of this options…

[tepid torrent]

Sometimes games crashes(freezes) within first minutes in the game. I have to reset my whole mac. Sometimes it happens 2-3 times in a row, sometimes not at all.

[fluid gulch]

i haven't had a crash at all with mine, i have had more crashes on swtich than i am wtih my mac, and i have high internet too.

[paper gale]

And they appear, but just only if you go back, general, press buttons etc… in windows for instance the options automatically appear….

[tepid torrent]

Also, always freezes at this same spot when just starting the game

[fluid gulch]

this might be a silly question to ask, but has your macbook got the M1 chip

[paper gale]

@fluid gulch

[tepid torrent]

I have an Mac Mini with the M1 chip yes 🙂 You have M1 too?

[fluid gulch]

i have the new macbook air 2020 m1 chip rose gold,8g. sorry chat seems to be on slowmode not sure why

[tepid torrent]

After update still crashing at this exact point

[humble relic]

Yes that's the issue I was describing above. Something in the Plateau is causing the crashes/glitches clearly.

[primal zodiac]

Have had the game crash my entire mac 3 times since updating. Never has happened before and the game is unplayable until the crash bug is found and fixed 😦

[tepid torrent]

Yeah when it freezes, my whole mac need a reboot

[primal zodiac]

I'm surprised more people aren't reporting the mac crashes. I can't seem to play at all now. Does anyone have a workaround?

[proud dune]

I have had no issues…

[fluid gulch]

i haven't had any issues with mac

[dense aurora]

do i just check the app store for the update tomorrow? same as i would for apps on my phone? just on my macbook, thru the app store? sorry if this is a lame question... thanks!

[grand grove]

(MacBook Air M2) cloud not working and also my resolutions stop at 1366 unless I mirror my display to a larger screen and go back to the game. It prompts the game to offer me more resolution options.

[fathom sluice]

Woody’s quest in You’re My favorite deputy, the items I need to find won’t populate. The popsicle stickers and pipe cleaners. If they are populated, I can’t pick them up.

So I did have issues with my cloud save and transferring from Switch to Mac, what helped is to uninstall and install the game. Yes, you’ll need to log into your Apple ID to play the game and then log in with your game loft ID. If you mess up and start a new game it’s okay! Just open the game on your switch, say keep this local save file not the weird new game one in the cloud and then save the local switch game to the cloud. Go back to the mac game and it should show the other cloud save you just made from the switch. It’s confusing yes lol but I got mine to work on Mac with my switch cloud save

[fluid gulch]

update is out now, and you can do that through the app mac store as normal

[dapper heron]

I haven’t been able yo play on my MacBook since the third day I downloaded it. It freezes and crashes not able to literally do anything

[dense aurora]

i will look for it, thank you!

[paper gale]

Well, lucky I guess

[fluid gulch]

i don't think luck has anything to do with it really, its all about how you use your mac, and how you keep it updated and such. also the game is still early access un till next year, i had loads of glitches on my switch kept crashing error codes freezing. my macbook air is brand new 2020 i only brought it last year.

[paper gale]

Mine is a macbook pro m1 from 2020 so I guess it should work the same or better than yours… and knowing im not the only one reporting this bug, its clear it is a bug and needs to be reported and because you dont have this bug doesnt mean we dont have it either… so its good to report it

[idle olive]

is anyone else having issues with their cloud save when logging in from your mac? i played like 8 hours on and off today on my switch and none of my progress shows up on my mac but does on my switch (ive tried to cloud save it and it says it worked)

[copper briar]

#1049451392697368726 message

[copper briar]

I feel like there is something specific about Sunlit that is making people's game crash, (for the people who have the crashes) did you put something there? or move something?

For example in my case (on MacBook Air M1 2020) I don't encounter this issue

[tepid torrent]

For the sunlit freeze, its only at the beginnen of the game for me... if I play for a while there is no issue walking there

[shadow hornet]

2 issues:

1. After purchasing the game, when I loaded for the first time the game froze causing me to quit immediately. **When I loaded it back up it ignored my cloud save and acted like I needed to start over - **this is a HUGE issue for anyone who is like me and has played since launch day. Luckily I was able to collect my old save from my Switch but I would still not wish that mini heart attack on anyone 😂

2: Right click is not working. I am currently on a Mac Air (2021) and I plugged in a Mac mouse. Neither with the trackpad or with the mouse is the "right click" working whether you hold down "control" or not.

[past wedge]

This happens to me too! I just avoid going in manually and use the map to travel. It started happening sometime last week, a few days after the Mac release. I have the 16” M1 Pro.

[analog breach]

I’m having this exact issue

[fathom sluice]

Did you set up your mouse settings under settings to make sure secondary click is set to right click?

[proud dune]

Just responded to you in #dreamlight-help

[cold solar]

it worked after i went back to the switch and did a cloud save again. be sure to select the save with progress. when i went back to the switch, the LOCAL save had progress and the cloud save was 0. then just do another cloud save on the switch and go back to the mac

[proud dune]

@analog breach Feel free to try this method too if the ones I’ve offered don’t work.

[analog breach]

Thank you, yeah I don’t have my switch with me this weekend as I’m away so I’ll give that a go when I have it with me. Thank you

[shadow hornet]

I did and it still isn’t working 😭

[lucid idol]

Issue: A and B buttons are reversed on pro controller.
Loving the performance on my computer vs the Switch, decided to buy a pro controller (off brand) and the A and B functions are reversed. Thought it might be a faulty controller so I bought another one. Same issue. Tried it with my switch and buttons are mapped correctly. Anyone else having this issue? Is it with the game or with my controller?

[proud dune]

I have the same issue, I’ve just learned to work around it. You get used to it after a bit. I also bought many controllers thinking they were the problem. It’s the game, and if you aren’t tech savvy enough like me to change the mapping, work around it. I got used to it after a few plays

[lucid idol]

Well I sort of got used to it, but was afraid I'm going to reprogram my fingers for when I go back to the switch! Glad to know it's not a controller issue, although sometimes the mouse/keypad are nice for certain things...especially decorating!

[dense aurora]

everytime i level up a character the game will freeze. I can command-tab to another appliation, but i have to force quit the game each time. super annpying..

[lime lintel]

I noticed there was an update yesterday but I tried today and it still freezes at the same point for me too, looks like its the ramp up/down between sunlit and plaza?

[tepid torrent]

Yes exact that spot yeah... its not a big deal but its annoying haha. Do you also have freezes within first seconds of game just random? Sometimes I need to restart the game 1-3 times

[lime lintel]

I have not had any random freezes when starting the game, just at that sunlit ramp. Fast traveling in and out of there seems to work though!

[tepid torrent]

the ramp is only at beginning of the game for me, after some time playing no issues at all at that spot

[analog breach]

Thankfully after going onto my switch, saving and going back onto my Mac I had the continue option back 😭🙏🏻 < happy tears. Thank you all so much for the suggestion!

[proud dune]

Crashed after I went into Remy's Restaurant. Continuing to crash multiple times now. Never had an issue with this before

[tepid torrent]

Random crash here after moving a flower in editor mode

[proud dune]

Platform: Mac
Issue: I cannot seem to locate where pictures I have taken in game that I have manually saved appear.

[fathom sluice]

Platform: Mac
Issue: going up from the Plaza to Sunlit Plateau keeps freezing, so I have to force reset my MacBook Air M2

[dense aurora]

i am still looking for this as well...i have seriously searched all over my mac and cannot find them anywhere

[misty orchid]

Same. no idea where my pics are

[copper briar]

I haven’t been able to locate them either, maybe this function isn’t working on Mac yet, I suggest using the share function and download them via the QR codes until we get a fix or we actually find where

[past wedge]

This is correct. The only way I've been able to save them is via QR code to another device.

[proud dune]

Yeah i’ll do it that way for now. They really should look into this though.

[chilly flume]

I have also kept crashing at this point since the Christmas paper update…?

[lime lintel]

yeah seems to be common! I just avoid that ramp and fast travel in and out of the sunlit and that seems to be a work around!

[vagrant lotus]

Platform: Mac
Issue: Constant crashing for approximately the last 24 hours. Hadn't crashed once before then. Actually it's more of a half-freeze in which you can spin your avatar in a circle but nothing else, including the cameras. I have the update from six days ago, so unsure why it only just now started crashing, though it is close in time to ||Ursula's Dark Crystal|| quest glitch.

[dense aurora]

everytime i get to a point where i can upgrade either Ratatouille or Ariel, it just pauses. not a full freeze, still get music and background movement. but no buttons work and cannot progress forward. i have to quit and restart the game. i have given up on moving those characters forward...very annoying.

[marble roost]

There’s is no bar to put in the code for the golden potato. I’ve looked it up and there’s a space where it should be but it’s not there. Am I missing something? I don’t want to miss out when the quest for the golden potato comes out

[copper briar]

Yes, for some reason the redeem option isn’t available on Mac version

[grand grove]

Cloud not connecting

[proud dune]

for my mac I bought stream so run windows emulator. But I have a game controller and it works perfect it is a nimbus. I also have apple tv so I air stream my tv . It really cool.

[fringe fractal]

Platform: Mac
Issue: My display is set to 2560 × 1600, but my game is locked at 1600x900.

I updated my Macbook PRO (M1) to Ventura, and now my game resolution seems to be broken. I also lost my cloud save on my Macbook so I had logged into my PC, resynced to the cloud, and loaded that cloud save. Really not sure where the issue is.

I have restarted my mac, uninstalled and reinstalled DLV twice. Logged in and out of cloud save.

Game is running really poorly overall.

[copper briar]

Found this temporary workaround:

#1049451392697368726 message

Sometimes you need to do it more than once, or try with other menus

This is also very important:

#1049451392697368726 message

If you set the graphics on low you will get bad performance, video in the message shows it

Since you have M1, you should get really good performance, I am playing the game on MacBook Air M1 (running macOS Ventura) and it’s running very well

[fringe fractal]

Thank you!! I will try this when I get home.

[fringe fractal]

Unfortunately this fix doesn't work for me. While I was able to get the resolution menu to eventually show up, changing the value does not actually change the resolution unless in windowed mode, when I go back to either fullscreen option it reverts back. Fiddling with the resolution while in game does smooth out the frame rate if I then go lower, but only for a moment and eventually glitches and and becomes unresponsive.

[copper briar]

That's weird, I am sorry I wasn't able to provide a temporary fix for your problems ): hopefully everything will get better in the next patch update

[fringe fractal]

Thank you for trying! Such a weird issue, the very first time I played after downloaded it was perfect! Second time local and cloud save were gone and now resolution issues. Oh well, tis the meaning of beta lol. My main account is on playstation I just wanted so have even more fun. Decorating is more fun on pc/mac and my little surface pro doesn't handle it as well as my mac did. But thank you for pointing me in a direction! Good to know I'm not alone.

[copper briar]

The resolution bug is one of the most common, along the bug which crashes the game when you enter Sunlit Plateau via the ramp

[marsh palm]

Issue: Almost every time I level up a character the game freezes. After leveling up it reverts to the chat screen but clicking the options doesn’t do anything. It’s just frozen and the only way out is to force quit

[calm whale]

Came here after second time crashing after exiting Sunlit Plateau via the ramp haha--good to know it's been reported. Sorry dev team for my duplicate report!

[split phoenix]

Hi everyone! I think I have a bug in the game. I just started on my MacBook the Rémy realm, but I can’t pick up any dishes. Can I do something about it? Or is it a bug that more people have?

[mortal helm]

I have had several freezes when a character is levelling up and the camera remains stuck in the location it went to (for the level up) it doesn't happen every level up- usually when they are lower levels and I would have to manually exit the game, restart my iMac and then go again.

[raw tide]

Does anyone have an update on sunlit pleateau crashing? i never built a well there before it crashed and now i have a purple highlight over the valley. I stopped playing for a but out of frustration with this and not being able to complete quests so I wanted to see if there’s been any progress

[tawny sand]

Same for me! I'm kind of stuck now as I need to go into Sunlit Valley to complete quests and never built the well there before the bug surfaced for me too

[copper briar]

Usually, teleporting there is a workaround with the crashing and if you want to get rid of the purple highlight I think that untracking the quest should make it disappear

[calm whale]

They can’t teleport though cuz they never bought the well. I never had problems going IN but crashed pretty bad coming out of it.

[copper briar]

Oh right, my bad I thought about the decorating quest rather than the actual well oops xD

[paper gate]

has anyone else had issues leaving buildings? I've had to force quit so many times because i get stuck trying to leave a building and nothing works to fix it (esc, clicking somewhere)

[proud dune]

Experiencing significant crashing at random points during playing. Just thought I’d share!

[stray nebula]

Issue: this just started last night, but it freezes after playing for 1-2 minutes. When it freezes, after another minute of it frozen it restarts, forces me to sign back into my mac, than reboots the game. I have no other software open when I play this. It weird, as it just started doing this, and I’ve been playing on my mac for a few weeks now.

[dense aurora]

just a thought....try to make a note of if it happens in the same area...like are you in a heavily decorated area of your valley? also see if it persists after the new update...that happened to me for a few days but i realized it was in a place where i had TONS of deorations so i scaled back a bit and its been better for me...

[stray nebula]

I actually do this all the time 😂 (over analyze the situation and what leads up to it). At first I assumed it was due to airplay as it started right after disconnecting— I figured the system got hung up. But next day it did it again after just turning on my mac. I only have 1500 items placed out of 3000 as I tend to stay on the lower than half so I don’t overwhelm the system. At this point its stop doing it but It wont stop me from logging ‘what was I doing when it happened’ 🤣💪🏻