[Archived] Update 2 - Founders Pack Issues | Disney Dreamlight Valley | Page 1

celest bluff Dec 5, 2022, 10:00 PM

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**Please post here if you're not receiving founders items and/or Moonstones from the founders packs.

Use the format below:**

Issue:
Screenshot/Video:```

celest bluff Dec 5, 2022, 10:01 PM

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celest bluff **Please post here if you're not receiving founders items and/or Moonstones from...

soft violet Dec 6, 2022, 6:03 PM

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Platform: Nintendo Switch
Issue: With the update today, still did not receive Ultimate pack items since day 1 go live. Only received Basic pack. You took my $70, but I only got $30 worth.
Screenshot/Video:

fleet onyx Dec 6, 2022, 6:46 PM

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Platform: Switch, Issue: Did not receive rewards from Ultimate Edition, I only have a photo of the receipt because I haven’t gotten any mail so I can’t open my mailbox

dark gust Dec 6, 2022, 7:00 PM

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I still never got the special crocodile from buying the first pack

primal prism Dec 7, 2022, 2:13 AM

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Platform: Steam
Issue: Mail got no moonstones from 11/6/22 gift. Idk if there was a deadline to log in or something but I didn't get the free 2,500 compensation when that was dropped last month
Screenshot/Video:

keen kayak Dec 7, 2022, 5:59 AM

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Platform: Nintendo Switch

Issue: Purchased the Deluxe edition on the Switch on 10/29/22. I received the pack in my mailbox and I claimed it. I received all my items except the moonstones. They never loaded onto my account.

Screenshot: Receipt of purchase

karmic lark Dec 7, 2022, 7:16 AM

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Platform: Nintendo Switch

Issue: Third time posting with no assistance. Haven’t received my ultimate pack items, moonstones and all. Received everything from the base founders pack but NOT the deluxe items, the stuff I paid extra for. Also did not receive the compensation moonstones.

Screenshot: Proof of my purchase of the ultimate edition.

wide radish Dec 7, 2022, 11:06 PM

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platform: switch
issue: i still haven’t received any of the deluxe or ultimate pack items in my mail even though i purchased them when the game first released back in september

tall totem Dec 8, 2022, 6:22 AM

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User ID: 38D9F1601F82C8EF
Platform: PC/Steam
Issue: Still not received the Deluxe Founders Items/Moonstones, only the Base Package and it's been a couple months now.
Screenshot:

floral cliff Dec 8, 2022, 12:18 PM

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Platform: Switch/PC (ultimate pack purchased on switch)
Issue: Still have not received the ultimate founders pack items.

covert hemlock Dec 8, 2022, 3:52 PM

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I can see the founders pack in mail but can’t do anything with it, and it stays piped up on my mailbox as if I never opened it

floral cliff Dec 9, 2022, 12:08 PM

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I tried to contact Nintendo for a refund, they advised me to contact Gameloft again to try and resolve the issue. It’s a joke. What a waste of money 😂

soft violet Dec 9, 2022, 5:28 PM

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Diana from Gameloft tells all of us different things. She told me months ago that it will take some to fix our issue with not receiving our Ultimate items. Sorry for the reality check.

crude sable Dec 10, 2022, 8:15 PM

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its not just just Nintendo ,my ps5 dosnt have all ove them as well

last maple Dec 11, 2022, 4:07 AM

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I finally was able to get my Ultimate founders pack redeemed. I noticed it wasn't greyed out anymore. This was yesterday.

wraith breach Dec 12, 2022, 1:02 AM

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dark gust I still never got the special crocodile from buying the first pack

Did you play the first week of the game? That is what that reward is from.

steel oriole Dec 12, 2022, 1:07 AM

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I feel like a kid banging on the table and shouting “give me my founders packs!”

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https://tenor.com/view/gimme-banging-on-gif-13848440

Tenor

ancient crater Dec 13, 2022, 4:23 PM

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I didn’t receive the celestial turtle and I am missing moonstones as well.

feral fulcrum Dec 14, 2022, 4:35 PM

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Platform: Steam
Issue: Didn't receive my Founder's pack rewards. Want to buy the xmas path but can't because no moonstones.

ember rapids Dec 15, 2022, 1:43 AM

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Platform : switch
Issue : still have not received ultimate founders pack items. Bought game the first week

subtle vale Dec 15, 2022, 4:02 AM

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Platform: Playstation
Issue: still have not received ultimate founders pack items from new update.

stable tartan Dec 15, 2022, 8:44 AM

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since i bought the ultimate edition... i still didn't received the ultimate edition items.. gameloft completely ignoring this issue... steam can't give me back my money, cause i have to much playtime... never ever going to buy a game from gameloft again!!🤬 worst company ever

tender finch Dec 15, 2022, 12:18 PM

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Platform: Nintendo Switch
Issue: I bought and played this game since September and I still have not been able to get the ultimate edition. I took all yhe advice and steps I could find and still nothing.

west dew Dec 15, 2022, 7:41 PM

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Continuing here, over three months later. Still no Ultimate Founders rewards, all qualifications are met.

In fact, the last time they updated the FAQ after that last fix for theis issue, they told the community in general to contact them for ongoing founder pack issues.

My most recent response received (on my 3 month old ticket) has been that literally "Customer Care is unable to help you. Technical support is aware of the issue and are trying to fix it."

prime patrol Dec 16, 2022, 2:28 AM

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I sent a ticket about this issue 2 months ago, they haven't done anything to fix this so I will post here too.

They erased my save and when i opened the game to make a new save my ultimate rewards and first week bonuses weren't there. They told me nothing could be done, but I'm not gonna just lose money.

Screenshot from when the issue started:
Platform: Epic Games

Edit: they finally fixed it! some moonstones are missing but thats better than nothing!

subtle mica Dec 16, 2022, 7:19 PM

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Platform: Nintendo switch Issue: Never received my founders pack for the Ultimate edition. I never even got the base game pack.

karmic lark Dec 16, 2022, 11:01 PM

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Platform: Nintendo Switch

Issue: Fourth time posting with no assistance. Haven’t received my ultimate pack items, moonstones and all. Received everything from the base founders pack but NOT the deluxe items, the stuff I paid extra for. Also did not receive the compensation moonstones.

Screenshot: Proof of my purchase of the ultimate edition.

mental radish Dec 20, 2022, 10:22 PM

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Platform: Nintendo Switch
User id: B87B231DF2C3A833
Issue: Purchased the Ultimate edition on 19/12/2022 but still did not receive Ultimate pack items. Only received Basic pack. Not sure if its related to my Nintendo account email is different from my gameloft email
Screenshot:

karmic lark Dec 21, 2022, 4:08 PM

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Platform: Nintendo Switch

Issue: Fifth time posting with no assistance. Haven’t received my ultimate pack items, moonstones and all. Received everything from the base founders pack but NOT the deluxe items, the stuff I paid extra for. Also did not receive the compensation moonstones.

Screenshot: Proof of my purchase of the ultimate edition.

steel oriole Dec 23, 2022, 1:04 AM

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Is anything happening?

stable tartan Dec 23, 2022, 9:38 AM

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Actually... i am not going to play this game anymore. It was all fun but i never received the items, the don't answer anymore and i literally don't have fun or enjoying playing this game after this. Last answer was: You can get your money back, follow steam link (but only if you played less than 2 hours and bought the game 2 weeks ago!). Yeah thanks, i played 200+ hours and bought it the first day... So i am literally done with this game, cause i never experienced a worse support than gameloft. Just killed my vibe. But i wish you all the fun if you want to continue waiting for you money or items to come back to you. (spoiler: it will not happen)

floral cliff Dec 27, 2022, 4:11 PM

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stable tartan Actually... i am not going to play this game anymore. It was all fun but i never...

100% this

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it's really ruined my experience of the game. terrible customer support.

oak zenith Dec 28, 2022, 10:08 PM

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Platform: Switch
Issue: Today i got all my founderspacks stuff (except moonstones)... it took a while. But they always answer, mostly their messages are in my Spam folder. (Super annoying)

echo turret Dec 28, 2022, 11:48 PM

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Platform: ps5
Bit of a strange bug but i just received a founders pack i didn't buy?? Had a message in my mailbox when i logged in just now with the deluxe founders pack... i only bought the base game. Anyone else had this? Really hoping they don't charge me money as I can't afford it right now...

sleek wharf Dec 30, 2022, 12:50 AM

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Platform: Steam

Issue: Purchased ultimate edition, received only the base-game founder pack, but none of the ultimate & deluxe items.

Screenshot:

manic agate Dec 30, 2022, 1:02 AM

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Platform: PC
Issue: did not receive choco crocodile or donut headband with ultimate founder's pack. https://cdn.discordapp.com/attachments/971582954029609041/1058187954390040646/image.png
https://media.discordapp.net/attachments/971582954029609041/1058188025076666398/image.png?width=830&height=467

oak zenith Dec 30, 2022, 11:11 AM

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manic agate Platform: PC Issue: did not receive choco crocodile or donut headband with ultim...

Those are not with the Founderspack, those where a gift for the people who bought it from day 1.

manic agate Dec 30, 2022, 7:45 PM

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oak zenith Those are not with the Founderspack, those where a gift for the people who bough...

ok, I read it somewhere that is was supposed to be included with the ultimate edition, they must have been incorrect. Thank you for letting me know.

oak zenith Dec 30, 2022, 8:03 PM

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manic agate ok, I read it somewhere that is was supposed to be included with the ultimate ed...

On their website you can find what's in it..
They could have been more clear about it and not show it anymore in their video's.

prime patrol Dec 31, 2022, 12:35 PM

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stable tartan Actually... i am not going to play this game anymore. It was all fun but i never...

hey, don't give up, they do eventually return the items, but you have to be persistent, it took me 3 months to get mine back, but it worked!

ivory knot Dec 31, 2022, 1:13 PM

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Platform: PC /Epic game Issue: I bought the ultimate pack but didn’t receive any of the items

raw meadow Dec 31, 2022, 2:53 PM

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I received a message yesterday that they gave me my daughters founders pack, ultimate edition items. Make sure you message them on their website, it took 4 months but they did honor it.

turbid sparrow Dec 31, 2022, 4:31 PM

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Platform: Nintendo switch
Issue: have not been able to claim my ultimate founders pack items. Let me know if gamer ID is needed

empty tapir Jan 3, 2023, 8:10 PM

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Issue: I did not receive the ultimed pack items 
Screenshot/Video:```

ivory knot Jan 4, 2023, 5:19 PM

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Platform: PC via Steam
Edition: Ultimate
Issue: Was able to claim all rewards from mailbox except for the moonstones. I never received them.

lament sand Jan 5, 2023, 1:48 AM

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Platform: Switch
Edition: Ultimate
Issue: I have only received the base game pack. I’ve submitted several support tickets with pictures.

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cyan trench Jan 5, 2023, 6:08 PM

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Platform: PC
Issue: I can't finish the mission assigned for Moana's island because my game doesn't identify the materialas the correct one.

cerulean plank Jan 6, 2023, 5:33 AM

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Platform:PS4
Issue:I bought the ultimate edition and I can see the items in my mailbox, but I'm unable to collect them. I even restarted my game in hopes that a new file would correct the problem, but it is still exactly as before. I did put in a report on the website, but I'm getting quite discouraged that I have yet to hear from anyone on how to correct this problem. I spent a lot of money to get the cool items and currency. I'm also disappointed that I can't get the premium upgrade to the even because my mailbox is holding my items hostage. I figured I should try here as well to report the issue just in case.
Screenshot/Video:

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static halo Jan 8, 2023, 7:01 PM

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Platform: Nintendo Switch

Issue: Purchased Deluxe Founders edition, only received base Founders edition items. Restarted game many times since starting last week due to the numerous bugs and crashes...

next echo Jan 9, 2023, 5:37 AM

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When will this be fixed! I purchased the deluxe pack on the first day and have yet to receive everything that I paid for. 😡 I have messaged them so many times and all I get is a sorry and we are looking into it. I can’t believe they are selling moonstones. How do they expect players to buy something that might not even get into their game. They are taking zero accountability and have refused to publicly acknowledge that this is an issue. What’s the point of this discord thread if nothing is going to get done about it. Sorry for the rant but at this point I just feel robbed and disappointed.

next echo Jan 9, 2023, 10:32 PM

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next echo When will this be fixed! I purchased the deluxe pack on the first day and have y...

After another email sent finally my issue was resolved! Be persistent!!! You are owed what you paid for. 😅

granite hare Jan 10, 2023, 6:08 PM

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next echo After another email sent finally my issue was resolved! Be persistent!!! You are...

I haven’t been able to find an email on the website. Where did you find one?

next echo Jan 10, 2023, 7:59 PM

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granite hare I haven’t been able to find an email on the website. Where did you find one?

First you have submit a form here: https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/?p=all

And once they reply you just have keep following up to that same email with something like : I am following up on the status of the founders pack that I paid for. And if they happen to close this email as ‘resolved’ just do the process again.

Contact Us — Disney Dreamlight Valley Help Center

Are you looking for help with Disney Dreamlight Valley? You can ask for help by creating a customer service request.

odd pond Jan 12, 2023, 12:31 AM

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Platform: Nintendo Switch

Issue: can't purchase Ultimate or Deluxe edition on Nintendo eShop.
I purchased a basic edition on a first week the game was released and lovin' it! I would like to upgrade to Ultimate edition now and I see it as available options on Nintendo eShop, but can't purchase it, since it tells me, I already did purchase other editions too (I didn't)

granite hare Jan 12, 2023, 1:36 AM

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next echo First you have submit a form here: https://gameloft.helpshift.com/hc/en/66-disne...

Oh gotcha! Thanks so much. I’ve already submitted forms over the months but have yet to get a response haha welp… guess I’ll keep waiting.

wide stratus Jan 13, 2023, 12:56 PM

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Platform: Nintendo Switch
Issue: Had to create a new save thanks to a glitch, Founders Pack items didnt carry over to the new save
Screenshot/Video:

steep idol Jan 15, 2023, 1:54 AM

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Platform: PlayStation 5
Issue: cannot claim ultimate edition items from mailbox.

I just bought the ultimate edition for ps5, my mailbox shows a founders pack, and 2 ultimate packs, neither one can I claim, nor do they appear in collections. I've tried reinstalling, restarting, restarting on PS4 instead, and none of it resolved the issue.

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glossy forge Jan 15, 2023, 6:48 PM

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Platform: Steam
Issue: I bought the Ultimate Edition but don't get any of the moonstones/items. Like I just own the basic game.

feral fulcrum Jan 16, 2023, 7:44 PM

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odd pond Platform: Nintendo Switch Issue: can't purchase Ultimate or Deluxe edition on N...

On their website, they say there is no way to upgrade to a higher tier pack if you bought the base game. Not sure why that is because they still let you buy the deluxe and ultimate as dlc packs. But when I did, I didn't get any of the items or moonstones so I requested a refund. (This was PC for me)

grave sluice Jan 16, 2023, 10:33 PM

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Platform: Nintendo Switch. Issue: I can’t claim my Founders Pack. It shows the shiny blue in my mailbox but won’t let me scroll to the bottom or accept it.

vast idol Jan 21, 2023, 4:13 PM

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Plateform : Steam
Issue : I bought the ultimate edition, but didn't received all the deluxe founder's reward/Moonstones and I have the standard founder's item in my inventory but not the Moonstones. I received just the ultimate founder's reward. I have send an email in the website but I didn't get an answer

dim hamlet Jan 21, 2023, 4:42 PM

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Platform: PS5
Issue: I can’t open my ultimate founders pack that I spent $70 on. I can’t open the “mail”
Photo:

topaz abyss Jan 23, 2023, 12:45 AM

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Platform: Xbox gamepass
Issue: I have the founders pack but did not receive the moonstones.
Screenshot/Video:

potent island Jan 23, 2023, 4:53 AM

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Platform: PC / Steam

Issue: I purchased the Ultimate Edition, but did not receive the Ultimate items. They are as follows:

Ultimate Edition furniture set (15 "royal" decoration items)
Regal Fox animal companion
Ultimate Edition clothing set (2 "royal" wearable items)
Ultimate Jersey
Ultimate Mickey Mouse Headband
Ultimate "royal" design motifs (3 total)
5,000 moonstones (I received 15,000 out of the promised 20,000)

Photo: (attached are photos of my in-game mailbox that showcase all of the rewards I DID receive. You can clearly see I am missing all my Ultimate Edition rewards.)

severe moss Jan 25, 2023, 10:55 PM

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Platform: Nintendo Switch

Issue: I purchased the Ultimate Edition for all users on my Switch.
On my account I received all special items from the Deluxe and Ultimate packs, but the other account did not receive any extra items.
As I understand it, the purchase of the Ultimate Edition should cover all accounts on the same Switch device.
The first image is my account, with all Deluxe and Ultimate items; the second image is my wife's game, with only the basic Founders downloads.

median pulsar Jan 26, 2023, 11:12 AM

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Platform switch I still haven’t been able to get my founders back what’s going on

oak zenith Jan 26, 2023, 11:38 AM

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For founderpack issue.. i really suggest sending Gameloft a message on their websihttps://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

I took 2/3 months but i got the rest off the founderpacks back.

Contact Us — Disney Dreamlight Valley Help Center

Are you looking for help with Disney Dreamlight Valley? You can ask for help by creating a customer service request.

dim hamlet Jan 31, 2023, 7:05 PM

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oak zenith For founderpack issue.. i really suggest sending Gameloft a message on their web...

I’ve sent an email to them. All I got was a standard response if they are working on this :/ it’s annoying.

oak zenith Jan 31, 2023, 8:10 PM

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dim hamlet I’ve sent an email to them. All I got was a standard response if they are workin...

Yeah i get it... it will take up too 2 or 3 months for most people. Soo it will come.

tall totem Feb 1, 2023, 12:19 AM

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tall totem User ID: 38D9F1601F82C8EF Platform: PC/Steam Issue: Still not received the Delux...

After submitting a third ticket (over a few months time) I had my issue resolved and my items and moonstones were finally given to me!! I say if you haven't put in a ticket in a while, submit another one and maybe you'll get lucky like I did...it only took 3-4 days afterward to hear back so maybe they're getting better with their response times as well? Good luck all!

dim hamlet Feb 3, 2023, 6:03 PM

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I was thinking about doing that but I also don’t want to be like blacklisted lol

dim hamlet Feb 6, 2023, 3:46 PM

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tall totem After submitting a third ticket (over a few months time) I had my issue resolved...

How did you go about doing it? Because I submitted a second one and they said they were closing it because I already had one submitted.

oak zenith Feb 6, 2023, 3:49 PM

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dim hamlet I was thinking about doing that but I also don’t want to be like blacklisted lol

You can always send a ticket! And if you already send one, you can respond to the e-mail they send you... OR you can submit another ticket WITH your ticket code (that's in that e-mail too).
Always be so precise as possible. Refer too dates or other e-mails you send with the same issue.

#[Archived] Update 2 - Founders Pack Issues