[Archived] [12-6-22] Founders Pack

[finite mountain]

Issues with Founders Pack? Not receiving items/moonstones etc? Post here.

Platform:
Issue:
Photo/Video:

[wise token]

Hi !
Thanks for the new thread.
Platform : PC
Issue : Not receiving the Ultimate Pack
ID : A44A665594B7210D
Pictures :

Thank you in advance.
My girlfriend didn't want to restart a game, she's so far in the game 😭

[whole jackal]

My wife plays through steam and she still hasn’t received the 8,000 moonstone she was supposed to get from the beginning. We thought it’d be fixed this morning with the update but she still hasn’t received it. Are they working on this?

[brisk perch]

Platform: Switch
Issue: Not Recived my ultimate founders pack content

[frail spindle]

@echo lodge Have you checked in Wardrobe > Companions?
The exclusive companions do not show up in the Collection of critters but only in the Wardrobe.

[unkempt rain]

I’ve been reaching out on various platforms about this for awhile. Thanks for starting this thread.
Platform: switch
Issue: not receiving ultimate pack Platform: switch
ID: 3B252C5B81CA84D9

[echo lodge]

I do not see any critters tab in the wardrobe

[frail spindle]

@echo lodge If you progress a little more into the game it should show up. I had the same question as you when I started. 😊

[pine eagle]

Platform: I started the game on Game Pass and later bought it on the Epic Store.

Issue: I haven't received Epic's founders pack rewards, so I have barely no moonstones in the platform. Like others, I was hoping the update would have made a difference, but no luck.

[echo lodge]

Ok, thank you for your help. At what point did it show up for you?

[frail spindle]

The tab looks like this but it may take a bit of playing to get it unlocked. I can't remember exactly when it showed up for me. Suddenly it was just there. Keep checking as you advance and try feeding some of the rabbits.

[whole jackal]

Platform: Steam
Issue: not receiving moonstones.

[echo lodge]

Ok, thank you so much for your help!

[fallow crater]

Platform: PC (Steam)
Issue: Did not receive Deluxe Edition items from founders pack after moving from Microsoft (game pass) to Steam Platform via Cloud save.
User ID: 38D9F1601F82C8EF
I submitted a ticket about this issue on October 7, 2022 on the website with no response, I thought it might be fixed with this update but it hasn't been, so I'm also posting my issue here as well-
Conversation ID: #1812876

[wide minnow]

Platform Switch: Still have not received ultimate items. I have opened a case on September 10, Conversation ID: #1730893. This has been a month of runaround. We are only using the profile that purchased the items, and still are waiting.

[rapid wolf]

Platform: PS5
Issue: Did not receive Deluxe edition items
User ID: D4A757EB2FD244A2
I bought the game for my partner on my profile on the playstation, but she plays the game on her profile. Not sure if this would be the problem?
EDIT: Similar to others, I had previously raised this on support and was hoping it was addressed in the update. Conversation ID #1797623

[frail spindle]

Unfortunately only the profile who bought the game gets the items. 😔

[next lark]

Platform: Switch
Still no ultimate edition pack items.

[somber timber]

Platform: Switch
Issue: Didn't receive 8000 moonstones from purchasing switch version.
User ID: 9281F10E85203727

[frail spindle]

@rapid wolf Unfortunately she'll have to buy the Deluxe Edition on a different platform to get the items but PS5 is the only platform to not yet cross share cloud saves so she won't be able to play her save from PS5 if she buys it on another platform. It's a mess.

[rapid wolf]

Wow that's complicated. Doesn't seem I can get a refund for the deluxe upgrade in playstation store either, so it's an expensive mess!

[frail spindle]

@rapid wolf I got a refund from Steam from buying the Deluxe Edition on top of my Ultimate Edition which broke my game so it can't go online. Sadly Steam removing it didn't fix it for me. (Steam allows you to buy more than one Founders Edition by mistake) so I would give it a shot, as long as you explain your situation to Sony Customer Support.

[rapid wolf]

Sony only processes refunds through their online "refund bot" which is always unavailable (bot's day off?) and refuses refunds if you've downloaded the game. Not as customer-friendly as Steam, unfortunately, and no means to raise the case with a person.

[rancid elbow]

Platform: Switch & PC
Issue: Still no ultimate edition items.

[fleet nacelle]

Platform: switch&pc
Issue: I lost 8000 moonstones !!! So I first started playing on the switch, but a few days later I logged on the PC instead because it crashed so much that I couldnt play. I did not buy the premium star path, and did not use the moonstones. But they all disappeared and im only left with the ones I earned myself.

[bitter coral]

Anyone else feeling super bummed that after all of this waiting for the update, they still don’t have their founders pack items?
I’m on the Switch, paid for ultimate edition but only have base pack items. So no additional moonstones or items. Downloaded the update and nothing has changed

[silent bridge]

Platform: Switch.
Issue: unique missing Founders/Ultimate Edition items

(don't mind the name I'm normally a SSBU player in discord)

I (thought) I bought the Ultimate Pack and was missing the items like most everyone here is, but received the original 20,000 moonstones and have access to the customizable clothing.

However when I checked my credit card I saw I only paid for the FOUNDERS Pack. I went to pay for the Ultimate Pack but the Switch store thinks I already paid for everything so I can't.

I wrote a email back on Oct. 2nd but haven't received any word, so I'm hoping to get something here.

User ID: D3544E9A9C5DADC0

[rancid elbow]

Yeah. It’s frustrating. I too purchased the ultimate edition on my switch and also purchased the base version on my pc. Nintendo don’t offer refunds which is another blow. Definitely haven’t got what I paid for, a waste of £65. Not only were the items missing but also the moonstones, so I wasn’t able to unlock the full star path and I’ve missed out on those items too. It’s a joke.

I get there’s been a whole bunch of issues to iron out but there’s so many people with the founders pack problems not getting what they’ve spent money on. It doesn’t look good. Plus there’s been minimal communication about it, apart from it being included in generic update announcements or patch notes.

[halcyon scaffold]

Platform: PC
ID:297E187167026CBE
Issue: No moonstones/moonstones missing. I never used the 8000 given but somehow I only see the ones I've earned myself but my mailbox shows them collected.
Screenshots:

[fleet nacelle]

Same problem here 😦

[maiden spade]

Switch
Sent a message to gameloft over a month ago and they ignored everything but the first sentence of my message and have yet to respond again. Still missing founders pack items and upon update lost most of my items in my inventory.

[edgy stream]

I am still missing my ult pack and I have checked my mail box

[quiet wing]

^

[gentle drum]

wasn't sure where to post this but i'm pretty sure we're not supposed to be able to buy another edition of the game after choosing one.

[misty pebble]

Still no ultimate rewards, I have the 1st & 2nd set though

[bronze ravine]

Hey, I'm having problems with my mother's account on Switch. We share a switch and I bought the Ultimate Founder pack. I got my stuff, but I went to buy hers and it says already purchased. However, in game it's only giving her the base Founder pack but I did get my Ultimate. It won't let me pay to get her Ultimate.

[gentle drum]

is it two seperate accounts on the switch?

[bronze ravine]

Yep.

[gentle drum]

weird, hopefully they respond

[worldly citrus]

Platform: PC/Steam
Issue: Still haven't received my Ultimate Edition goodies. I only received the founder pass ones.
Photo/Video: Attached above. I've put in a ticket prior to the newest update.

[fallen rivet]

Im having the same problem as well! And i was excited for the new dream path 😔

[proud pilot]

Platform: PC (Steam)
Issue: I received my Ultimate Founder's Pack items some time ago and successfully claimed the rewards, as can be seen in the first screenshot. I purchased the premium star path for the Pixar event, and purchased a small amount of the Pixar star path currency, but have not purchased anything else. I am missing several thousand moonstones, as you can see in my second screenshot. I did switch computers between the end of the Pixar star path and now.

[sterile basalt]

Platform: Nintendo Switch
Issue: Not receiving DeluxeFounders Pack

I still don’t understand how this in not a top priority! It is something I paid extra for expecting to receive all my purchased items. I only received items from the regular pack. I would like to see my purchased items and moonstones reflected in my game. I try emailing and I only get a sorry we are working on it but never any updates on when that might happen

[brittle temple]

All the people having issues with missing moonstones-they only show on the platform you bought the upgraded pack on. So I bought ultimate on switch so on that account I got all the moon stones. When I play on gamepass they don't show. Check where you originally purchased them and use to buy star path. Once you've bought it you can use cloud save to play on the other platform. Not saying this is the case for everyone but it might help some

[lyric cloak]

Platform: PS5
Issue: not receiving ultimate founder’s pack.
It’s in my mailbox but greyed out so I can’t get to it. I’ve not claimed it so it shouldn’t be that that’s the issue

[valid hazel]

Platform: PC -> pc xbox game pass
Issue: I did not receive my delux pack at €49.99

Yesterday I bought my delux pack on Xbox game pack and I have been waiting for a day already to receive it…. Being an influencer I can't present my pack on my networks which bothers me a lot, I would have liked to find a solution to the problem here because I sent an email but I still don't get an answer, I bought the pack via xbox game pass and I tried to put play for purchase nothing my mailbox and empty…

[crude silo]

Platform: Xbox
Issue: I originally played on Xbox game pass, then played on PC (also gamepass) for a day and claimed the rewards there, I switched back to Xbox and the game crashed a half hour into playing because of the update (this was in September). All of the furniture is present, along with the crocodile pet (that doesn't work mind, it won't follow me) but all the moonstone and clothing rewards are gone. I've considered buying the game but after seeing how many other people are also experiencing issues receiving their rewards that disappeared, idk if it's even worth it. I no longer have a video/photo, but I mentioned this in another thread before this one was made.

[nova cobalt]

Platform PC and Switch
User ID D65470289C57C78
Issue: Recieved all my founders items except the moonstones. Purchased Deluxe edition on switch but also play on my PC via steam

[sharp silo]

Update: received the Standard Founders pack through the in game mail along with the moonstones. We good now.
Platform: Switch
Issue: Purchased Founder's pack for Switch and did not receive moonstones on the Switch. I originally started on Game Pass.
Photo/Video:

[candid breach]

Platform: PC Gamepass, and Steam
Same problem here, all the founders pack moonstones are missing. I started on gamepass, then imported an avatar into steam founders pack edition. Feel penalized for purchasing the game. This should be considered the number one problem to be fixing, and it shouldn't have been archived yesterday, just so support can pretend they fixed some problems.

[fleet nacelle]

The mail over says the moonstones are only avalible on the platform u got the game. Im not familiar with «PC gamepass» but maybe u can see if they are there? Im gonna update my switch and see if i can get them there 🙄

[candid breach]

I only bought the game in one place, steam. That is where the founders pack was marketed to contain the 8k moonstones

But I had gone back and forth a few times to check if that was the issue once, and all that did was make the moonstones go from 500 something (that I had earned) to 0

[fleet nacelle]

I just logged on my switch, and they actually was there. I would try to send them a mail (like the one over our messages)

[candid breach]

The e-mail support just says they are working on the issue, and that is all they say for the last month+

They claim they can't fix any account errors, I dunno what support they offer

[frozen roost]

I messaged support forever ago about missing moonstones, and they haven't responded with ANYTHING and now it's happening to a bunch more people.

[nova rose]

Yeah I'm missing some moonstones (8000) myself, real annoying

[round lantern]

Hi ! Just bought the founder’s pack on steam but i didn’t get any of the items or moonstones
Already had the same founder’s pack on my Switch but it should stack over no? Or i just pay 30 dollars again for just the game? 😭

[frozen roost]

I can't unlock the star path without my missing moons. What the heck man.

[golden jetty]

So it looks like this patch is still not the one for our issues founders pack issues 😔

[vagrant oak]

Plateform:PC and Steam

I have not received my deluxe items only the founders items I reported this issue and was told it would be resolved on the update when I check my game nothing kind of upset I paid £40 for the deluxe version and don’t have my items

[mystic pollen]

Platform pc (xbox game pass) after the update majority of my husbands moon stones disappeared but he still has like 400 which is weird? Before the update it was fine and we were both looking forward to the new star path as we'd completed the pinar one a while ago but now he can't unlock the premium patg

[wide epoch]

Platform: Switch
Issue: I purchased the ultimate pack but have not received any of the content

[brazen bolt]

Platform: Nintendo Switch Issue: My wife has not received her 8000 moon tokens from her Founder’s Pack. (Did receive other items.)
User ID: 22B7679A5F1FF2FF

[long matrix]

Platform: Nintendo switch

Will not give me an option in the Nintendo store to buy an ultimate or deluxe pack.

It thinks I've already bought then as it states purchased and will not proceed me any further. But I have never purchased one before.

[runic meadow]

Platform: PC and Switch
Issue:I initially bought the Ultimate Edition for PC on XBox. I got all my items, that’s all fine. Last week I decided I wanted to be able to play that same save on my Switch so I bought the Standard Edition. I was able to sync my cloud save to my Switch, but I did not receive my 8000 moonstones on the Switch.
Photo/Video:

[vital breach]

Same problem here

[craggy pelican]

same as well

[misty lion]

All 4 of my kids are also missing their founder pack 8,000 moon stones and scared they wont get the plushy critter from the new event. I am also missing my founder pack moon stones. I have the ones from starting in the first few days of launch but not the 8,000 from the founder pack

[misty lion]

thank you so much for posting in detail. my kids just tried logging in on the Xbox where they started on game pass and was able to unlock and get the things they wanted. its weird they are glitching to the star platform like that and not staying with the account.

[runic meadow]

My understanding is that the moonstones stay with the platform they are bought on (that’s why I still have a lot of moonstones on my PC), but other items transfer from platform to platform. I’m glad your kids were able to get their stuff!

[lost wharf]

Same here, missing my 8k, got only what I have earned! And I use only pc (and always the same pc)

[valid hazel]

I have exactly the same problem, I'm on the same platform as you and I also hesitate to buy the game but I'm waiting to receive the email, I even hesitate to buy it on epic game because it remains saved in the cloud anyway, how long did it take for your rewards to arrive?

[nova rose]

Really sucks I can't get the battle pass because I'm just missing my moonstones, I'll live but I really hope they fix this soon

[sinful kernel]

i brough basic pack on steam purchase pixar pass then rest of moonstones dissapeared lucky the pixar pass and blue chests gave me sufficent moonstones for new villians pass. and af few non- premium duties on viallians pass i have to complete to get sufficent for premium

[crude silo]

The rewards from gamepass were there within a week. Can't tell you when because I didn't know I even had them. Then after they disappeared I still have not had them replaced.

[edgy stream]

Do you need to put in a code to get your stuff???

[urban ledge]

What's the deal with no response to support requests on this? Even a canned 'we're aware of this issue and will get back to you as soon as we know more' would at least make me feel like I was in a queue, instead it feels like I sent the form into a black hole. Doesn't inspire confidence. The auto-reply I got day of said not to submit multiple requests but like, you do realize that's why people are sending in multiples?? Just acknowledge us.

[sharp night]

Plattform: PC/Switch, my Moonstones have disappeared, I did not use them on the Pixar Pass

[real dune]

XBox Game Pass on PC and Switch

Tried the game on Game Pass in the first week with the "free" Founders Pack Version. Was able to claim that rewards right away. Loved the game so much and decided to purchase the ultimate founder pack version on Switch a few days after and logged in with the cloud save I created from the Game Pass. Sadly I seem to not be able to get the items from the ultimate pack I purchased. But because I already played so much on Switch I am also not able to refund the game on that platform. So currently I payed a lot for just playing on another platform without getting the extra rewards.

Hoped it would get resolved with the last Update, but still no change. Sadly I can not look at my Player ID right now, because I also got a save issue which keeps me at the menu choosing local or cloud save.
Had every quest available before the update and the first star path completed and my and all villagers levels maxed out. Would hate to start over and also loose the rewards from Game Pass and first week player rewards...

It is really a bummer, because I love this game so much.

[rancid elbow]

this. it seems people are getting the same kinda response via email with no actual solution, and there has been no communication or update in here despite so many of us having these issues. even an announcement post-update that they're still aware there is an issue just out of courtesy. personally i'm starting to feel like i'm never going to get what i paid for with no way of getting a refund due to nintendo not refunding. for those of us who haven't received the moonstones we missed out on the full star path for pixar fest and again are missing out on the new one.

[proven sentinel]

Hi,

Havent recieved my ultimate edition rewards after playing on game pass, buying the ultimate on steam and continuing my game via cloudsafe. I already sent a ticket and thought it would be fixed with the update but sadly no.

Platform: Steam
ID: 6E98E36DD579C0FD

[hearty mist]

I tried to buy the deluxe edition but for some reason my bank thought I bought 2 and declined them both which is weird as I only clicked once, waiting on email as I've had some money taken out and not rewarded me anything so I'm not happy as its a difficult time were in at the moment

[vagrant oak]

I got the deluxe edition 2 weeks ago on steam reported i didn’t get the items got the same response as you and nothing either

[exotic hazel]

I’m on the switch and have been trying to reach out but i can’t access my ultimate founders pack and i don’t want to restart

[timber solar]

Platform: Switch
Issue: I can see my founders pack in my mailbox but it will not let me claim it.

[tired ferry]

Platform: switch issue: still no ultimate pack items

[vital breach]

same

[frail spindle]

Update 26/10/22: My issue is now fixed and I have received my Base Pack. Thank you Gameloft! ❤️
Platform: Nintendo Switch
Issue: Unfortunately have not received the Founders Base Edition items in my account on Switch (Cross platform) as they are not in my mailbox.

[candid breach]

I think I'm moving onto the credit card dispute since Steam and Gameloft as vendors refuse to reconcile or recognize the fault.

[grim shadow]

Platforms: PC/Gamepass & Nintendo Switch
Issue: Blue moon currency discrepancy
I've been playing DDV on my PC through gamepass and backed up to a cloud save. Decided I wanted the ultimate version on switch (in case I want to cancel gamepass) so went ahead and got that, connected to my cloud save/account, thought everything was okay. Went to check the event on PC and noticed the 20k blue moons were not there. Went back to check on Switch (opened the local save) and they were there. I'm afraid to make any progress on PC should that save overwrite and make those blue moons disappear. Redeemed some blue moons for event pumpkins/currency and redeemed those for items (on switch). Those items appear on PC & the event is updated accurately to what items I got but blue moons are still not the same on both devices? Not sure if this is intentional but figured it was better to ask/put this out there 🙂

[wide minnow]

I’m giving them just a little while longer but I’ll be doing the same. It’s been 1 1/2 months since i purchased the ultimate pack and my kid just wants her stuff.

[vagrant oak]

Have you really been waiting that long?

[wide minnow]

Yep. Put in a case on September 10. It's been pretty frustrating, it was a birthday present for my daughter and she hasn't been able to enjoy the rewards. She has played the game and is enjoying it but she really wanted the pet fox, and all the outfits and furniture.

[vagrant oak]

Oh wow I got the deluxe edition two weeks ago reported it and they said it would be fixed on the update and I’ve had nothing

[candid breach]

Yeah September 13th here, went back and forth with support for two weeks then they went radio silent.

[wide minnow]

Its getting super frustrating to say the least

[vagrant oak]

I’m not happy the fact I’ve wasted 40 pound

[muted patrol]

Not sure why people are thumbs downing your comment, but the moonstones purchased as part of a founders pack, do seem to be console locked.

[ocean crag]

Platform: switch. I started a new game & theres no founders pack items in my mailbox.

[brittle temple]

Yeah I have no idea 🙄 just trying to help some people who that may be the case for. I wasn't saying it was the reason for everyone missing them.

[muted patrol]

The event tab only shows up after opening the castle.

[austere hornet]

At least she has a user ID #…mine says unknown 😳

[left cairn]

I have the ultimate edition, but I don't have all the motifs I'm supposed to have.

[torn shoal]

I think I only have the basic founders pack, but I paid for ultimate (on the Switch)

[vital breach]

I also have just the basic, and I paid for the ultimate (Switch Version)

[dull gate]

Not my pic but are the devs ever gonna adress this unfair situation where some people with the ulimate pass got 20k and others 28k? Just because of the glitch of the first day who made people receiving extra

Like i only got 20k and i see people with 28k. Please give me the extra 8k its so unfair!!😭

[sand fractal]

Platform: Switch/Steam

Issue: Hello
I had the game first on the Switch, bought the game on steam a few days ago and connected it to the cloud.
When I want to take the items in the box it says " Something unexpected happened, try again later "but what I do not understand, I have the items in the inventory, why does not go away this icon above the box? Is it a bug? Will it go away in the next update or do I have to start the game over?
Thanks

[rancid elbow]

Some of us didn’t get any moonstones that we paid for 😂

[vagrant oak]

I didn’t even get my deluxe stuff

[dull gate]

i mean yeh thats awful but one thing doesnt exclude the other issues😅

[fallow crater]

At least you got what you paid for, some of us haven't gotten anything at all! I wouldn't really call that an issue but 🤷‍♀️

[frosty ivy]

Platform: switch
Issue: I bought the ultimate and deluxe versions of the game and reviewed no founders pack. My mailbox shows nothing. No news or envelopes. Completely blank. I have restarted due to bugs and still have no founders pack. 😞

[viral berry]

I lost a bunch of my moonstones in the update and now I can’t unlock the premium star path to get the cool Halloween items 🤷‍♀️ playing on Nintendo switch.

[dull gate]

thats still unfair for people who didnt got what others got out of an exploitation bug so you are ok with down the line in free to play to pay for 8k from your money and the others dont? i dont but its fine if you do like to send money you wouldnt have to

[mental sable]

Same issue! Also on Switch.

I reeeeeally want the Halloween star path stuff but I’m locked out of it because I only have a few hundred moonstones 😞 I also purchased the ultimate edition but didn’t get a founders pack. Is there a way to claim it or something? Sorry im new here and to gaming in general

[lusty rivet]

Anyone else having the issue where their moonshards are displayed wrong? Had 16k when i purchased the new pass now im at 2k randomly?

[fallow crater]

No, I didn't say it was fine, but at least you paid for 20K moonstones that the pack said you would receive and that's what you got...you know, instead of nothing like others. If that's the case, maybe everyone should get additional moonstones due to that same glitch because we all paid something.

[dull gate]

i mean yes ofc thats exactly what im saying everyone should get 8k extra the ones who didnt to make it equal

[fallow crater]

It doesn't look like anyone's going to get any help though, lol. I've had 2 tickets in for weeks with no response and also heard nothing here either. Good luck!

[dull gate]

tyy you too 😄

[brittle temple]

Some people got extra as they were lucky. That doesn't mean they have to give everyone the extra as long as they got what was advertised. If you went into a shop and the cashier didn't scan something and just put it in your bag by mistake, they wouldn't have to give away free items to everyone else to make it fair. Someone just got lucky.

[vagrant oak]

I’d rather just have my stuff I paid for 😦

[dense charm]

I bought the ultimate edition where you get 20k moonstones but in the pixar pass it glitched out and I lost 16k moonstones and I've contacted the customer service but I still haven't got them back

[potent flare]

Hey guys! I’ll take a moment to read everything ✨

[dull gate]

thanks i was ok with 1 response but this is too much. ❤️ thanks for what yall do mods i know it can be hard, all i did was report an issue, whoever it interests devs or not its or them to decide but i just said once and had to get all this talk on me its awful

[potent flare]

Hey guys ❤️

Just a friendly reminder that this space is for people to report their bugs/issues and not a discussion space (This is so developers are easily able to read through your issues)

Having said that, please always remember to be kind when interacting with one another as stated in Rule 1: Be Kind

Cozy

[potent flare]

Just want to say thank you for calling on us. You did the right thing 🙏

[dull gate]

tysm for your hard work as well (ok ima stop the convo now haha)

[rancid elbow]

That’s fine but can we at least have an update on this issue? So many people have not received what they have paid for. Multiple new posts a day with people having this problem. It feels like we’re being ignored with no response via email or in here. The update was supposed to fix this but it hasn’t, and it hasn’t even been addressed that the devs are aware the update didn’t fix it. It’s just frustrating, to the point it’s impacting our game play as we haven’t received the moonstones we are entitled to so we are unable to unlock the full star path which means we missed out on items from the previous one and now this one.

[bleak atlas]

Sorry to hear that you're still experiencing the issue - the team still has it in the board of their #known-issues and if you haven't already contacted support, I'd highly recommend doing so to make sure you are added to the list of those affected: https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

[unborn yacht]

Platform: Switch/PC
Issue: Moonstones not syncing. Switch displays different amount than PC

[wide minnow]

I may be wrong, but from my understanding moonstone's are specific to the platform you purchased the founder's pack on.

[unborn yacht]

thanks for letting me know!

[bitter coral]

Well I got a reply today… feeling pretty frustrated right now

[stark brook]

Hey! My founder's pack items are in my mailbox but I have not been able to claim the items. Anyone else experienced this?

[sharp silo]

this entire thread is dedicated to that

[midnight lintel]

i have the same issue here. Im playing on nintendo switch and i got my 8000 moonstones in the beginning but a few days later i startet the game and the stones were gone! it was october 4. when i wrote the support and they replied 16 days later, saying "restart your game" .. ☹️ didnt worked unfortunatelly .. i mean.. i restartet the game by my own xD

[sharp quail]

Are they even reading these reports? I have been trying to get in contact with someone since 10/19 and no one will respond to my ticket. I'm really upset that I have paid $70 for nothing. It's been 7 weeks now and nothing. They need to prioritize fixing the glitches for people who paid for things they didn't receive or refund us our money! Making us wait 6 weeks to see if their update would work and then shutting us out when it didn't is super sketchy.

[midnight lintel]

its also super unfair to not get fixed these issues and still releasing Season-Pass stuff people will miss without a choice even tho they paid a lot of money for that!

[sharp quail]

I'm talking to Nintendo now to see if they can help. If GameLoft won't fix it, maybe Nintendo will refund my money.

[midnight lintel]

wish you the best of luck with that!! 🙏

there IS hope fellas !! Just got an ingame mail with all my moonstones back 🙏🙏🙏 and all the other founders-pack stuff again! KEEP BELIEVING !

[fallow crater]

User ID: 38D9F1601F82C8EF
I got an in-game mail today as well, but it was for the Standard Edition Founders Pack again, instead of the Deluxe Founders that I paid for. I'm good on moonstones, now I just need the other deluxe items from the pack --

[sharp quail]

Nintendo refunded my money. They said normally they don't refund digital purchases, but since this was a unique situation and I've never had a refund before, they gave it to me.

[warm jetty]

It say I have all three but Haven't goten any of the moonstones or extra stuff

[short tree]

platform: pc -> nintendo switch
issue: i received all my items from the ultimate founder's pack and my moonstones initially on pc however, i think i may have lost majority of those moonstones somehow after transferring my data to the switch :(

[midnight lintel]

im really happy for you !!! 🥳

[brazen shadow]

Platform: PS4

Issue: Have not gotten missing items of founders pack! I finally checked back in after three weeks away and saw the update that came out but upon logging in- i see i got no mail for my missing stuff or anything!

[brazen bolt]

Today, my wife logged into the game and found the pack re-sent to her in the mailbox! It gave her the moon tokens this time!

[frail spindle]

I think us who have received our items should update our inquiry in here to let them know the issue is solved. 😊

[wise token]

Hi there !
I keep an update on my case.
She received in the mailbox, the moon stones (8000 instead of 10000 like in the Ultimate Edition) but didn't received the items from the Ultimate Edition.
I still thinking the bug is still in progress and I can thank you for the first step, she can unlock some things and she hopes her Ultimate Edition items will be here soon !

[rancid elbow]

Logged on today with a mailbox notification. I’ve received the base founders pack (which I already had claimed via Xbox game pass when I initially downloaded the game - no longer user game pass) with 8000 moonstones. Still missing ultimate items and additional moonstones.

[unkempt rain]

Still no rewards. I have reached out multiple times and while I praise this game for many things, I am incredibly frustrated I do not have what I paid for.

[merry tree]

Platform: switch

Issue: Bought the base game. Bought the premium pass for the pixar season. But even then i should still have a few thousand moonstones instead of just 985.

[prisma plover]

Platform: Switch
Issue: Paid for Deluxe Founder's Pack through the Nintendo Store and have only received the Base pack goodies even after the last update. Please resolve?

[pallid sentinel]

Platform: Switch

Issue: My husband bought the ultimate edition on his profile for me. We didn't realize until today we hadn't gotten the items, and now that I have finished all the quests and unlocked all the characters to date I found out it has to be done under his profile for me to have the ultimate items. Is there a way to transfer my progress to his profile? Or get the ultimate items on mine? I don't want to have to start all over

[wide minnow]

If he hasn't played, and I understand this correctly, You could sign in with your cloud information on his profile. Get the items, save, and then log in on your profile.

[pallid sentinel]

I tried that to see if I could buy it said my cloud was already linked to another account (mine) so it wouldn’t let me

[wide minnow]

Try logging out of the cloud on your profile, and then logging in on his profile. This is theoretical because I still haven't received our rewards for my daughter yet. For the last month she has played only on my profile, and i haven't played at all since the first day just to see if we got the rewards (still haven't)

[snow viper]

Platform: Switch

I got the highest teir pack with 20K moonstone. I am not really sure what happened. With the star paths I got all of the extra moonstone and only bought premium once. Not sure why I only have 15K.

This star path I have collected at least 2k in awards. It also seems like I am missing some of the furniture items.

[proven sentinel]

Platform: steam
ID: 6E98E36DD579C0FD
Issue: earlier i submitted a support ticket (which had no response) and the n i told my problem here, that all of my ultimate rewards and moonstones were missing (i just didnt get them)
today i got the base game rewards in my mailbox (at least now i have enough moonstones for the pass) but still no ultimate rewards :(( kinda sad that this issue doesnt get fixed properly

[real dune]

The Moonstones are locked on one platform, they do not transfer.

[stray glacier]

Opening up a private thread with you so we can investigate something to do with this issue

[mental sable]

I’m really starting to lose any good faith I had in Disney with this game. They sell you on the promise that you’ll get a Founder’s Pack, except that turns out to be a lie, and all you get when you ask is a non-committal canned response (if you get a response at all). The game is really good and I enjoy playing it, but not giving people what they paid for seems to be such a fundamental misstep that it’s hard to believe we aren’t being heard.

[deft apex]

Platform : switch Issue : I need some help I didn’t receive some items from the founders pack that I was supposed to receive with purchasing early access any help would be great. I’ve put some photos of what I did receive

[deft apex]

Platform : switch Issue : I need some help I didn’t receive some items from the founders pack that I was supposed to receive with purchasing early access any help would be great. I’ve put some photos of what I did receive

[proven sentinel]

hi, hope i can help anyone with this: make sure you're still cloud logged in in the main menu (before you start up your game). Turns out for some reason i could like still just save to cloud in game but in the main menu at the cloud save section I was logged out. This prevented me from recieving the right rewards because then my account wasnt in the game code either

[vagrant oak]

Platform:Steam

ID:4C81487A94A731C7

Issue:Still haven’t received my deluxe items was told I would have them in the update and still nothing I’m extremely upset and angry because I have reported this four weeks ago and nothing has been said or done

[willow narwhal]

On my switch I bought the ultimate founders. Got the pack in my mailbox and says claimed but tons of the items shown are missing in my inventory. I would say about half of the items are missing. Examples: the crown, Mickey neon sign, firework sign, wall clock, and many others.

[plucky zodiac]

Thanks for the new thread!!
Platform : Xbox
Issue : Not receiving the Ultimate Pack 8000 moonstones I received half and and bought the premium toy story event and finished it and I still only have 1,600 and don’t have enough for this months premium event and I’m pretty sad about it, and missing out on these items please help
ID : 247F77B9FF258223
Pictures :

Thank you in advance.

[full shell]

Me and my husband purchased founders packs we play in switch and still haven’t received our packs!

[exotic kernel]

Platform: Steam
Issue: have not received founders pack items including moonstones

[quaint wigeon]

Before the update, I can change and Save a name for my house's rooms, but now it's not possible... I can enter a name but not save it... I try all buttons but just back work, and not name saved... I use ps4.

[cinder marsh]

Platform: Switch
Issue: I have not received all of Ultimate Founder’s Pack items. I have received the base game founder’s pack.

[deft apex]

Platform: switch issue: missing founder packs. I paid for the founder packs and still haven’t received them I have put a message on here twice already and I would like something to be dealt with it

[devout niche]

I still have only gotten the base founders pack and not the other two on my switch? I had a ticket but when I replied to it , it says it’s closed. Should I be making a new ticket?

[warm marsh]

Platform: Nintendo Switch
Issue: Did not receive ultimate Edition items from founders pack, I only got the standard pack rewards. I have been emailing gameloft about this issue since the game launch, so about two months now. I am feeling very frustrated, I can’t get a refund for the pack without deleting the game, and I honestly just want this resolved already. Are you all able to help me here? 😞 This has honestly soured the game experience for me completely, I haven’t touched it in weeks now because when I do, I just get frustrated…at this point I just want what I paid for
User ID: F9F6C0D328C7F67F
Conversation IDs: #1719869; 1812256

[vagrant oak]

Good luck I’m still waiting for my stuff put a ticket in and email gameloft

[quiet wing]

Platform: Epic (PC)
Issue: Unable to claim Ultimate Founders Pack rewards.

Since release, I haven't been able to claim them from my mailbox, which is extremely frustrating. I receive an error message saying 'Something unexpected happened. Try again later.' I've tried to go through the Gameloft support page, to contact for further help, but I'm unable to actually send in a ticket, I receive a similar error with being unable to process my ticket request.

[marble hull]

Hi there, I spend 2500 moonstones to get the halloweens and it’s took the 2500 moonstones but hasn’t gave me the tokens. Thank u 😀

[whole jungle]

Hi, still waiting for the items purchased in the ultimate edition. I have emailed the support team multiple times and get no response. It's been almost 2 months and still no solution! Is there anything that can be done? <@&994257677192536106>

[short bane]

Hi, the moderation team doesn't work for Gameloft. Unfortunately you have to contact support/update your ticket to let them know. They are very backed up

[rich moon]

Platform: PC (steam)
Issue: After a few weeks, I have still not received my Ultimate Founder's Pack items. They appeared in my mailbox, I went to claim them, and was told I needed to cloud save. I signed in via cloud save, went back in-game, and the items were gone. I submitted a ticket 12 days ago, but haven't heard anything back. It's really frustrating to have paid $70 for items I can't access. It also means I haven't been able to participate in the premium track of the Halloween event, as I haven't received my Moonstones either. I've basically given up on the game at this point.
User ID: AC7728AE827FCD69
Conversation ID: #1846556

[sand fractal]

Platform: Switch and Steam.
I've bought the ultimate version for my switch and luckily I got every item that comes with it. Now after more than a month of gameplay I bought the regular version in steam.

Logging in went smooth, but when I opened my mailbox it overwrited my moonstones currency 😭
Luckily I didn't cloud save on my computer. So when I go on my switch, everything is fine. But when I cloud save again to open the game again on my computer, my moonstones are still a lot less than I actually had.
Has anyone had this issue before?
I really looked forward to play on the computer, is I hate to decorate on the switch.

[weary geyser]

I play on the switch, and haven’t received my ultimate pack rewards .

Issue: Not received ultimate pack
Platform: Switch
ID: 2D86BFA45F1ACD2B

Thank you!

[warm marsh]

Hi there! In that case, does posting our issues in this chain help us at all?

[short bane]

The GL team has indicated they do use these threads to supplement when they are looking into issues. So yes it helps, but there is no guarantee you will receive a response back from them. If you want someone from GL support to respond, you should contact support via their website.

[real dune]

(Purchased) moonstones do not transfer between platforms. You have one amount on the Switch and another amount on PC

[sand fractal]

Thanks for letting me know! 🤭

[autumn bane]

Good to know.. because I was also silly and bought two ultimate versions one for switch one for PC and noticed I didn't have the correct amount of moonstones even after the latest update!

[short spear]

Platform: Switch
Issue: Still haven’t received my ultimatum Founder’s pack items. The Oct 19 update didn’t change anything. 🥺

[plucky zodiac]

I put in a ticket because I’m missing moonstone after the update I started with 8k now even after doing as much as I can without this events premium I still only haven 1600 and I’ve gotten no response from them

[vagrant oak]

Platform:Steam

ID:4C81487A94A731C7

Issue:Still haven’t received my deluxe items was told I would have them in the update and still nothing I’m extremely upset and angry because it’s been weeks now I reported this and I’ve had no word on if I’m getting help with my problem

[plucky zodiac]

Platform: Xbox
ID: 247F77B9FF258223
Issue: missing moonstones from my founders pack, I don’t have near enough to get this events premium when I should have it I emailed them and put in a ticket I just restarted my game to see if it would work and it didn’t and now I have to start over and I still don’t have enough moonstone . I’m pretty frustrated with this can I get some direction?

[stark yoke]

Hi, I bought the Ultimate founder's pack. However I only received the basic pack. Platform: XBOX.

[sand fractal]

Platform: Steam
Issue: I had more than 18K moonstones, and now I have 3k
I hope I can get them back!!!!

[spring kettle]

Hello!
Platform: Switch
Issue: not receiving Ultimate Pack
User ID: 2F9669R07D06447F

[jovial onyx]

platform: pc
issue: never got ultimate pack, this is all i'm seeing in the mailbox:
user id: FF0EB7B72ED8AAA7

[fleet skiff]

I also purchased the Ultimate pack but have ony received the base pack rewards. I submitted a ticket late September and received a response in October that it was still being worked on. But no other updates.

Edit to add: Platform is Switch

[scarlet ocean]

I purchased the $70 pack and never received my rewards through my mailbox or inventory. additionally I put in a help ticket a month ago and never got a reply

[vocal depot]

So my Daughter was using my wife’s email account when we bought her the game. Long story short, we had to unlink the email so wife could use it, and had to reset my daughters game in order to do so. She had the founder’s pack on her first game,but it didn’t show up after the reset, nor did she receive the moonstone email today. I think something happened when we reset her game, and that maybe resetting again might fix it? Edit: platform is switch.

[real dune]

Did you just change the mail and are using the same account as before on the Switch? If not - the founder pack items can only be received with the account that bought the game. At least that is the last information I read about that subject.

[vagrant oak]

I put one in a month ago and got nothing

[vocal depot]

Hi Jukka. Yes, daughter is still using the same account that we purchased the founders pack on. We actually are not using any email now on her system( only seems it needed for cloud saving, and she only has the one device) Wife also is not using an email when we set her game up, and she received the founders pack, in addition to myself (3 separate switches with three separate accounts). I wonder if resetting the game did something. I put a trouble ticket into Gameloft about 1.5 weeks ago, but have not gotten a a response yet.

[real dune]

I read about someone having to restart the game as well. Try to completely erase every file that the system is having from the game. It might be somewhere in the code a line that tracks if the rewards are claimed. By removing every file and removing the game from the system, it should reset and after downloading and reinstalling the game you should have a completely clean slate and (hopefully) should be able to get the rewards again. To not lose the progress again, maybe try to get the save files on a card ridge that can be removed, before cleaning up, so you are able to retrieve the save files if this works or does not work.

[vocal depot]

Well, the switch doesn’t have very many things to delete. Just the actual software and the save game. I disabled N cloud saving, and wiped both out twice. No change in result. Once you go through the intro quest the mailbox becomes unlocked (with the rewards in it), but on her system nothing showed up. Also, I learned that even if you do not type in an email address, there is apparently still a Gameloft cloud save that I can’t remove. Not sure then, if the bits of data that say you claimed the rewards is on their side?

[real dune]

Not sure if this is the case, but it could be. Maybe the system ID or the account ID gets send to GL. I did not hear from other people who had to reset their games after the big save losses, which we have a few people talking about here on this discord server, if they got their Founders Pack Items again after the reset.
It could also be that your daughter is now one of the people who are affected from the bug which does not get the Founder Pack mails out and it is not an issue because of the reset or using the same account etc. then more being an issue because of this bug that is sadly still around. They wanted the last big update to get rid of this bug but it did not work for everyone.
I had the issue of not getting my Founders Items on Switch as well and did not get them after the big update either, but strangely got them after the small hotfix update that came a few days later.

[languid kite]

I'm having this issue in reverse (claimed on Switch, now missing on PC). Did you ever get a fix for it?

[real dune]

One Information for you both: If you are just missing the moonstones after switching to another platform, then that is a normal thing. The (purchased) moonstones do not transfer between platforms. You have one amount on PC and another amount on Switch. So in example: If you have bought the ultimate edition on your first platform, the 20k moonstones will stay on that platform. When you buy the Standard edition on a second platform, you will just have the 8k moonstones that you get for the standard edition on that platform. Hope this helps at least somehow.

[vocal depot]

Yea, that’s what I was thinking that she got plagued by the bug and that’s the actual culprit in this situation. She did get the mail with the extra moonstones in it, so I know at least she is receiving mails. The odd thing though is that my wife’s game we also reset, and she got the founders pack as well, sorta. She somehow had a new founders pack, as well as a “claimed” older one. We discovered it was cause by her time skipping around for AC, and once we updated the time the “claimed” one disappeared. I guess I hope that either the bug gets fixed or at least GL responds back to me. They seem hit or miss with responses.

[lost jay]

Platform: PC
Issue: I didnt receive starter founders pack

[pliant lagoon]

platform: switch
issue: didn’t receive deluxe or ultimate edition items

[sand fractal]

Did You check your mailbox next to your house?

[pliant lagoon]

yes i only received the base game founder pack items in it not the deluxe or ultimate items

[sand fractal]

@spiral plume maybe You could help Ash?

[spring kettle]

At this point I’m far into the game with no founders pack ever to come to my mailbox. I sent a request to Gameloft with no response. Any suggestions so I don’t have to restart?

[fierce hollow]

Still no Ultimate Founder's pack.

Over two months with a ticket.

No response.

Only thing close to a response I get is when opening a new ticket, it gets closed because I am "already being helped."

So, Gameloft's official online response is just fraud, point blank. It's been two months, 0 response. At this point I'm seriously considering disputing it with the credit company for goods not provided.

Also, per what I said, at this point Gameloft is basically committing fraud for their false statements of"We have also implemented a new process with our Customer Care team to help support players still encountering this issue on a case-by-case basis. If you are still missing your Founder's Pack rewards, please reach out to or follow up on your Customer Care ticket so that they can investigate your individual case."

As I outlined, they are helping out our original tickets 0 in over 2 months, and are closing new tickets. That's their new business outline - defraud us, make a written statement making it sound easy all we have to do is start a new ticket for their new process, but we are unanswered on old ticket regardless how many times we followup and new tickets are closed!!

[sterile basalt]

Is there any update on when we might receive missing items and moonstones from the pack we purchased? I purchased the Deluxe pack but only got the basic Founders pack rewards. I understand crashes since it’s early access but to not receive the items you pay for is start up THEFT! I have sent multiple tickets and it didn’t seem that there is no rush to do what’s right since they have our money already. I just want some accountability a least and acknowledgment that this is a priority and this issue will be resolved! Sorry for the rant, but it’s kind of annoying that they can compensate everyone with moonstones when there is a server issue but can’t seem to resolve or care to resolve this issue of not receiving the pack we paid for.

[candid breach]

*class action... ? just for the refund I mean, this is ridic at this point.

Only reason I bought it on steam was to get the founders pack stuff, I was already playing it for free on gamepass ---- and not getting what I paid for, and not being able to fully participate in the events took all the fun out of the game for me.

And apparantly - they DO have the ability to just deliver moonstones to those who are in need of them?

[real dune]

I think that Person got the 2500 moonstones in the Mail that everyone got as a compensation for the issues, which was mentioned in #📢game-news

[candid breach]

I hadn't seen that, ty

[gusty rain]

I unfortunately erased my progress (because im an idiot) and i play on switch, but i paid for the ultimate edition and i don’t want to have to buy the game all over to get access to the stuff from my ultimate founders pack. any suggestions?

[rancid elbow]

I know it’s a long shot but is there any update on this issue? I’ve actually stopped playing the game because it’s frustrated me so much. I may contact Nintendo or my credit card company for a refund as the product I’ve paid for hasn’t been provided and I’ve been robbed of £65 at this point. I’ve yet to leave reviews for this game anywhere too, that’s going to be fun 😂🙄

[clear kiln]

platform: Switch
issue: ultimate pack, got the moonstones didn't get the items
user id: 4F3C30D26A9AOCB1

[vocal depot]

To my knowledge the founders pack is associated with the Nintendo account that purchased the game. So you should be able to create a new game, and a new copy of the founders pack should be in your mailbox (after the intro quests). However, there is a bug apparently that causes the founders pack to not show up (I think my daughter is experiencing this after having to start a new game). They are “working” on it per their FAQ, but who knows what’s actually up. I know it’s not the best news, but it’s where I believe where we are at right now.

I looked, and it appears they at least updated the FAQ page on this issue…https://gameloft.helpshift.com/be hc/en/66-disney-dreamlight-valley/faq/2914-i-still-don-t-have-my-founder-s-pack-rewards/ Says to reach out to them if you still don’t have the founders pack.

[verbal bough]

Console: Switch
Still don’t have our ultimate edition pack items and we don’t have the moonstones for the recent compensation
Player ID: C319FA0A6D4A3F0D

[vague wing]

Platform: PC
Still have not received Ultimate Edition items. I have opened a case a while back than. I never received an answer. So i opened a second one this month: #1901182. When will i get the Ultimate Items?

[fierce hollow]

It days that, but they lie. They close off any new tickets if you already have one open, and have a 0% response rate on original tickets.

[fierce hollow]

I am on the same boat, and I am expecting never and am looking into escalating this with both Nintendo and my financial institution for sales fraud.

They closed my new ticket because "I was already being helped" on the previous ticket, but I've had 0 response from them in the original tickets in over 2 months.

[vague wing]

So what is your next turn? I am actually really annoyed that they rather help with bug issues than this. We've paid a lot of money for the Edition. Will an attorney help to get help at all? 😉

[muted lily]

Platform: Xbox (PC)
Issue: I purchased the Ultimate Edition Bundle and did not receive any of the mentioned reward items (This package was not cheap at all, in addition to the game not having the language or dubbing for my country)
User ID : FFC2D368A902D053

[vagrant oak]

Platform:Steam

ID:4C81487A94A731C7

Issue:Still haven’t received my deluxe items was told I would have them in the update and still nothing I’m extremely upset and angry because it’s been over a month now and nothing

[verbal bough]

Console: Switch
Still don’t have our ultimate edition pack items and we don’t have the moonstones for the recent compensation
Player ID: C319FA0A6D4A3F0D

[vague wing]

they will never answer ;)

[pine canopy]

Nintendo Switch to Xbox. I started Dreamlight Valley on Switch and I didn't like it crashing all the time. I decided to get the game on Xbox using game pass and brought the game onto Xbox through my cloud save which worked. I received the basic founders pack and 2500 in moonstones which brought my total to 19,110. Today I logged on and my total was 17,710.

before photo:

[verbal eagle]

Platform: PS5 (and that’s it!)
Purchased the Ultimate Founders pack end of September but finally now figuring out the in-game email with the items is locked. I emailed gameloft and haven’t heard anything back. Any ideas on how I can get what I paid for?

[vagrant oak]

Good luck gameloft emailed me once and I’ve heard nothing back and it’s been months for me

[fallow crater]

Same, feel like I paid $50 for what I got for free on Gamepass. I just want the extras I paid for!

[tawny cloud]

Has anyone received their deluxe or ultimate items?
Platform: ps5
Issue: greyed out items I payed for just sitting in my mailbox.

[vast iron]

Issue: Have not gotten my ultimate founders pack moonstones

[rancid elbow]

any update on this???

[stiff river]

I had something similar happen with starting on Switch and then also purchasing on Steam. 8K of my moonstones just aren’t on Steam

[real dune]

Just guessing because of the 8k amount. (Purchased) moonstones do not transfer between platforms. Every platform has its own amount. Just the moonstones you get in game while playing are visible on every platform.

[stiff river]

That’s the best logic I’ve heard for this! Thank you!

[frank rampart]

Platform: Switch
Issue: Did not get the right amount of Moonstones with the deluxe pack. The moonstones are also different in amount on PC (gamepass).

[devout niche]

Is there any update on this?

[real dune]

Regarding your second sentence: (Purchased) moonstones do not transfer between platforms. You will have a different amount on each platform depending on which pack you bought. Just the moonstones you earned while playing will be shown on all platforms.

[fierce hollow]

I am now going on 3 months without GameLoft answering my open ticket, and they close any new tickets, claiming I'm "Already being helped," though they have yet to actually assist me in awarding my Ultimate Pack.

I am about to start a daily e-mail & new ticket campaign, doing 1 of each daily until they actually help me!

[sterile basalt]

Disappointed to find that the new patch notes doesn’t even acknowledge this issue!!! I bought the deluxe pack on the first day it was released on switch. At this point it is clear that Gameloft/Disney does not care and took the money and ran. It sucks since I do enjoy playing this game so much but I still feel very bitter at the same time. It’s fine if it takes a while to resolve but at least publicly acknowledge this issue so we know you are working on it!

[devout niche]

I noticed this and I’m very annoyed

[unkempt rain]

We’re making progress! It now shows this in my mailbox, but I didn’t receive any of those items lol. I’m still excited for this update though!

[uneven shore]

Platform: Switch Issue: Did not receive rewards for Ultimate Edition Photo: