[Archived] [12-6-22] Cloud Saves

[little mist]

Please post here if you are having issues with cloud saves.

Platform:
Issue:
Screenshot/Video

[fading pewter]

Nintendo switch I can’t save anything to cloud

[indigo cosmos]

Nintendo switch, same issue as above 👆 tells me I am offline

[sudden sand]

Playing on PC. Also says I’m offline and can’t save to cloud and cannot see event.

[little mist]

Gameloft is aware of current connectivity issues with cloud saves

[plucky parcel]

Platform : PC

[icy delta]

Platform: Steam
Issue: Keeps kicking me offline like every 5 minutes.
Screenshot/Video:

[storm edge]

Platform: PC/EPIC
Issue:

[potent surge]

Platform: Nintendo Switch
Issue: Very quick disconnection from online mode after loading up game. Almost impossible to complete event tasks due to this.

[harsh ingot]

I almost thought you guys deleted it to not address it.

Either way

Platform:Switch, Steam Deck, PC
Issue:

Steam Deck - Currently logged into my local save, however, can't save my progress to the cloud due to an error and saying I'm in offline mode.

Switch - This account is being used elsewhere message or something along that line. Even though I originally made this account on my switch.

PC- see attached image. So I just can't play on any of the three platforms.

Can't play in offline mode because it says "new game"
So no thanks

[pliant arrow]

Platform Switch
Same issue
Unable to save to cloud
Unable to stay online while playing

[hoary flint]

I saved, was unable to cloud save, updated, saved, and then I was able to cloud save. So I just didn’t cloud save before. From what I see I didn’t lose anything

[little mist]

Nope nope 😄 just organizing everything so its easier for the dev team

[toxic sparrow]

Nintendo Switch
failed to connect/offline only play.
Same screenshots as others.

[noble knoll]

windows laptop win 11. The offline issue is worse now. I hardly had this issue prior to the update. Now im almost always offline. Its difficult to get back online too

[hoary laurel]

Switch, also offline like other players

[sour rose]

Platform: Switch
Issue: I tried to log in to the cloud save using the registered account. However, all my previous save data are still lost and i couldn't retrieve it back. I've completed all quests before this current update. Quite disappointed that all my save data we're gone. Kindly help to resolve this issue.

[karmic nymph]

Xbox

I’m also being kicked to offline. Will keep trying to connect.

I’ve also never been able to link my switch and Xbox. I have the switch updating the game right now. I’m hoping I’ll be able to sync my saves?

[high wind]

It always fails to connect, when I try it via StarPath, found two blue chests and connected flawlessly, when prompted there, at least for 5 minutes each, before I got offlined again.

[idle stratus]

It dropped me from being online and can’t reconnect now. System is PC

[burnt owl]

Platform switch won't stay online it disconnected

[unkempt shore]

Steam, PC, can't connect.

[pale pelican]

Platform: Steam

[steel viper]

Platform: Switch
Issue: Same as everyone else. Can’t participate in the Star Path event with constant disconnection from internet & failure to reconnect.

[karmic nymph]

I hope this is the place for this. Just wanted to say I can FINALLY play my save on my switch after getting the prompt of keeping the local or cloud save. I was never able to link my saves correctly until the update. Thank you

[inland arrow]

Platform: PC EGS
Issue: Can't connect/hold a stable connection to the servers. It's not my internet.

[frail socket]

Hey everyone, for those that play in ps4 I just updated my game, didn’t lost any progress and finally got to save to cloud! You can try again and it’ll hopefully works

[static sand]

Platform: Nintendo Switch

Same issue as others, able to download the update but can’t connect to the cloud to save or do the star path. Same screenshots as others have shared.

[ripe latch]

On the switch also just came to say same problem as others can’t keep connection

[civic elbow]

Same as everyone else. Can't cloud save.

[latent cosmos]

Game keeps switching to ofine mode

[pale frigate]

PC Xbox GamePass : game switching to offline mode. Was able to save manually. Star Path won't appear "No event available"

[wraith sinew]

System: PC
Issue: first thing first. I was a xbox pass user who bought and then logged in on steam. for some reason i keep going offline and I'm suddenly missing moons. I only have 700 now and i haven't spent any. If it not possible to get it all back, could i at least get the 8k back for buying the game? i was saving them for starpaths like Halloween and Christmas.

[twilit aspen]

Platform XBOX - same issue as others,
Unable to save to cloud
Unable to stay online while playing

[unborn adder]

Same issue

[onyx crypt]

Platform:Epic/PC Still can’t cloud save or get online connection. My computer is directly connected to internet (not wireless) so I have a great connection. So it’s not on my end…

[gray oyster]

Platform Steam / PC
Unable to save to cloud
Unable to stay online while playing, can't see event. Went to help to try and force the save to cloud and it's 50/50 on whether it will sync or not.

[wraith sinew]

picture for earlier issue

[lilac charm]

the cloud save is even worse than before the update

[solid saddle]

Platform, switch
Starter game less than 30 minutes get kicked off of online not able to get back on online.

[pure crystal]

Platform: Switch

Let me start the event, but now I can't see the racoon I got plus the cloud crashed and won't let me back online.

[blissful parrot]

Platform : PC xbox

Issue : I was kicked off of online after buying the premium for the event, I can't reconnect to the cloud now

[lyric jolt]

Platform: PC Xbox Pass

Issue: Error saving to cloud as it says I'm offline

[vast basin]

Keeps disconnecting from internet even though my PC had internet connection. So it only allows me to save locally

[inner basin]

Platform; Steam. Issue; Connectivity. Keeps kicking me offline despite having a strong connection. Cannot continue star path while offline. Halp!

[stray lichen]

Hopefully this issue is resolved fairly quick 🥲

[terse forge]

Steam: PC
My game has been getting knocked offline like everyone else. My internet has been just fine.

[fading pewter]

This is making me not wanna play cause the cloud issues

[jolly ingot]

^^ same I finally got it to connect and save to my cloud and I just logged off, I'll try again tomorrow hopefully they'll have it resolved

[upbeat fable]

Switch having connectivity issues. Won't let me connect online at all

[fringe rapids]

Platform: Switch

[leaden condor]

🥲 PC Epic games

[acoustic spindle]

No event, can’t activate blue chests, no cloud saves

[charred sail]

platform: switch
Issue: cant save to cloud

[torn crown]

PS5
I'm about to cloud save but my game keeps going offline. I get it back eventually but it's fairly constant.

[winged osprey]

Anyone else’s game keep going offline? The only way I’ve been able to reconnect is saving and going back to the title screen. (Switch user)

[broken orbit]

My girlfriend is trying to connect to cloud save and each attempt won't let her. Any fix?

[winged osprey]

Same

[proud moss]

Platform: Xbox & Nintendo Switch
Issue: Still can’t log in to cloud save on either device. Stuck in offline mode even though I’m connected to the internet on both. Won’t even let me create a new account. I spent $70 on each device to get the ultimate edition too. I’ve been trying to log in over and over again and nothing. I’ve quit the game, restarted the console several times, still can’t log in. Not gonna bother playing this BS til they fix it. So disappointed.

[steep folio]

I'm also trying to connect to the cloud, it's impossible as if I'm not connected to internet ! Not a plateform problem as it doesn't work on steam and Xbox... 🥲

[trail comet]

Platform: PS5
Issue: not able to connect to upload Cloud Save to Server or open blue chests
Screenshot:

[frail socket]

@buoyant oracle here

[edgy stag]

cloud save and connectivity arent working for me 😦 pc user btw

[tawdry fable]

My game crashed after playing for 3 hours and I got this message. PS4 .. says last save data was October 16th..

[little wing]

Same here with my Nintendo switch and online cloud save

[spare flame]

hi what is the link to officially make a ticket?

[ashen fable]

Switch.
Constantly booted from online mode so can’t do the Star path.

[keen flume]

having a lot of issues staying connected to the cloud for saving and star path, i know its not my end because im using the google to search for thing, oh and im on pc and using steam

[placid stump]

This is starting to get very annoying when it does every time loading the game you guys this was fixed and updated today and I know this early access game

[spring epoch]

PC, can’t connect in order to cloud save even though internet is working fine

[karmic blaze]

I am having the same issue on my PC

[unkempt vortex]

On and off cloud issues

[gloomy latch]

Sigh. I can't even see what the event is on Xbox. This is so frustrating. It's been over an hour and I can't connect.

[little wing]

Mine started out ok and then told me there was a connection error when attempting to open up a blue chest

[light blaze]

Platform: Steam Via PC

[young yoke]

mine keeps signing me out constanley

[tawny arrow]

Yes same on Switch

[lilac saffron]

Reposting mine to add new information because it isn't letting me edit.

Platform: PC (Steam)
Issue: I have not been able to connect to the internet in-game for 38 days. I cannot access the star path, blue chests, or cloud save. I try to connect and it instantly fails, despite having internet access on the computer.

I have tried: Restarting my router, restarting my modem, restarting my PC, turning firewall off & on, flushing my DNS, removing the game from my firewall entirely, adding it back manually, uninstalling, reinstalling, moving the install between drives (which worked exactly 1 time before, for about 3-4 days,) attempting a connection while my computer's connection was offline and then trying online. The "failure" occurs at exactly the same speed and in the same manner if I am entirely offline as if I am actually online. The log mentions a cert handshake failure every single time.

[safe schooner]

I can’t even log out. It’s been nine days and I haven’t been able to load the game due to this issue, and no response or help anywhere. I did report it to customer support on the 10th and nothing. I got it on Switch hoping it would fix the issue and it doesn’t.

[frank island]

Still disconnecting from the cloud PC/Steam

[bitter ermine]

platform: Epic on PC. Kept loosing online connectivity about every 10 minutes or so, completely closing the game to desktop and re-starting seemed to solve this temporarily for about an hour. Doesn't seem to work now though, I straight up start the game without being connected and it refuses to connect when I attempt to do so via the event tab/refuses to cloud save when I attempt to manually.

[winged osprey]

Finally got my game reconnected need to update my cloud save as I’ve been playing the past few hours. Went to collect from the star path and it disconnected yet again 😡

[buoyant oracle]

Thank you for the @ So the server/cloud has been connecting and disconnecting since I started playing today. Random. I am able to connect again sometimes by selecting the option to do so.

[rigid mango]

Since the update I can't play! It crashes every time. I'm so sad. I used to play 6 hours a day and now I can't 😪

[light blaze]

I know that the devs know but still 😦 any word on if it's fixed or not? I just wanna play the event

[smoky jackal]

Platform: xbox
Issue: cannot save to cloud says "error saving to cloud"

[harsh ingot]

I really don't understand why they put out such a major update without addressing previous cloud save concerns. Now they just made it more unplayable for the rest because they decided to ignore it being a thing.

Ridiculous.

[green glacier]

Platform: Steam (PC) and Switch (Nintendo)
Cannot connect online to servers, keep getting "Upload Cloud Save to Server; Failed to upload to Cloud save to server" and "Failed to connect. Continue playing in offline mode".
😢 😢 😢

[broken orbit]

This was posted.in the server earlier today

[covert karma]

I m on xbox and just saved locally as soon as the update was finished, but now I cannot save to the cloud. I am worried to start playing.

[wicked apex]

how can i delete my cloud save account? the one that need email and password, cause now if i sign in with the account it would just overwrite my local save, but my local save is way ahead of my cloud save and i cant do anything about it, ive been contacting the gameloft customer care for 1 and an half month with no reply, HELP ME.

[serene lance]

When you can connect again, you should see an option pop up to choose between your local save and your cloud save. Choose whichever one is most progressed, and load it to overwrite the old save and continue with the one you progressed the most with.

[serene lance]

It would be nice if they'd extend the event so those of us that can't access it have a chance to get all the rewards. I'd actually rebuy the game on epic and start a new account to access it if it didn't mean losing the rewards from the last event. As it stands though, I'm not giving any more money for a broken game. Love the username by the way!

[haughty wind]

Same as everyone else it would seem. Constantly disconnecting.

[wicked apex]

@serene lance it wont let me log in if i keep the local save

[serene lance]

It's not letting anyone log in right now. I've been playing off my local save for days. So it is much further ahead than my cloud save. But the game now asks which save you want to continue when you do get logged in (soon I hope), so you pick either your local save or cloud save to continue.
I'll pick my local, because it has all of my current progress.

[grand nymph]

Platform: XBox, same issues with cloud saves and failing connectivity

[light blaze]

I don't even mind losing out on a few days if I gotta override my local save with cloud save. Just let me connect so I can do events DDLV 🙂 I'm desperate for the goodies

[arctic nexus]

Hiya, so since the new update my cloud saves arent synced to my PC.
My switch is the correct save but my PC one is saying I have the save from when I first started playing the game :/

[waxen imp]

I dont know if I accidentally clicked new game or what but it’s making me start over I have a cloud save but I have no idea how to restore to my cloud save

[harsh ingot]

Ok so my cloud save was able to let me log in on PC now, checking Switch now to see if the issue has been resolved there also.

My Switch still says "Account already exists"

[dry mica]

I cannt connect to online at all on switch 😭

[sudden hound]

Platform: Switch
Issue: being kicked offline and not able to reconnect unless I restart the game.

[sharp lark]

Platform: Nintendo switch. Issue: Connectivity; couldn’t cloud save. Tried restarting game and now getting this message. Continues failing to connect.

[sick quiver]

I'm having the same issue in platforms: switch, xbox console and pc 🥲

[edgy stone]

Same. I'll get the game up on PC (Steam), and 5 minutes into playing it says the game is offline.;\

[regal coyote]

Issues connecting on PC/Steam

[coarse warren]

Platform: Switch

Shows I’m online in the switch. On the game is says it’s offline and won’t let me cloud save or do the event

[sick quiver]

Everything was fine on switch until I closed the game and when I tried to log in again I got the connection issue, both on switch and xbox (console and pc), I can't log in the cloud save 🥲

[clever lava]

Platform Switch:
Issue: Can’t go into the main menu to cloud save and cant do event

[placid nexus]

Platform: PC Issue: Connecting to internet, cannot open blue chests, no event, cannot cloud save

[grave bronze]

Xbox
Can't seem to connect online

[arctic nexus]

Platform: PC & Switch
Can anyone please explain why on my PC it says I have 500 moonstones, yet on my switch it says I have 4000+???

They're both using the same cloud save so what's happened to my 4000 moonstones? 😦

[coarse crater]

Platform: PC (XBox App)
I can't logout of the cloud in order to log in with another account. Same issue I've been having for weeks now. I've uninstalled the game and reinstalled it. Do I need to purge the save file information?

[light blaze]

I mean fine if I gotta restart, but any other ideas to try first?

[winged rampart]

PC/Xbox Gamepass. Also cannot connect to the cloud to save.

[arctic nexus]

Click cancel and your save file will still be there.
It did that to me

[severe ice]

Platform: PC anyone else stuck on this screen when you try loading the game? my local save is much farther along than my cloud due to not being able to cloud save, and it wont let me choose my local save. really dont wanna lose all this progress. 😦

[light blaze]

I actually was looking to use my cloud save and override my local (I kinda was just messing around today) but if I can't 🤷‍♀️I can't

[arctic nexus]

Looks like the Cloud is being really buggy right now. Fingers crossed they fix it soon

[meager niche]

Hi I can’t load my cloud save in switch. It stuck in spinning shuriken after i entered my email pass.

[full lake]

I've never been able to create a cloud account at all since the start. My husband bought me the Ultimate Edition for my birthday and I can't even get the stuff for it. I've been playing for 3 weeks now and it never let's me create a cloud account. Was hoping the update would solve the issue. May quit playing until this issue is resolved. So upset 😭😭

[eternal axle]

Platform: Switch Was able to cloud save once this morning, have been disconnected since purchasing the star path. Cannot connect again.

[slate cedar]

Platform: Epic
Problem: The game lets me save to cloud in game, but in the menu everytime i try to log in it shows me an old save (Currently im lvl 40 and the cloud save offered is level 17)

[tribal drum]

Platform: Xbox
Cloudsaves don't work. Repeated tries dont help.

[granite cosmos]

For those of us that had our save files corrupted over a month ago and have long been complaining we could not play the game,

We're just deleted from the Cloud Save channel and no statement is made about remedying this loss of season pass/progress?

[daring hearth]

Platform:Switch
Issue: My game will not go online, so i cannot access Star Path(or Cloud Save)…. Am i the only one with the issue? ☹️

[harsh ingot]

That's because your Moonstones are tied to the system you bought it on. It will be 4000+ when you switch back to your switch.

[arctic nexus]

oh, ok. So I havent lost any of them?

[tidal jasper]

Platform: PC (Gamepass) I have been unable to cloud save sense day one and it’s getting really aggravating. I want to be able to play on my Xbox but can’t if the cloud does not work

[harsh ingot]

My Steam Account finally lets me log in to mine and others without issues now!

Switch still states "Account already exists"
I'm assuming I'll have to open a ticket for that one

[meager niche]

Platform pc and switch. Both of them has this spinning shuriken of death after I entered my email n pass. So I can’t play at all.

[steady ore]

Platform: PS4
Issues: no cloudsave option/my cloudsave gone

[mint cove]

Logged on to DDLV and it's brought me to the start up menu again. I cloud saved before updating and locally saved. Logged in after update and it's all gone.

[proven compass]

I am unable to cloud save but it show's me online because I can see the star path, but then it says I can't save to cloud because I am not connected. I am on switcg.

[latent blade]

platform: Switch. Can’t even access the help menu to sync to cloud since the update. Doesn’t allow you to move right to the options under help.

[modern marten]

I have this issue too!

[steady ore]

SO I bit the bullet and continued even tho my progress is all gone but my starpath items are still there 🤨

[daring hearth]

My game crashed and when I opened the game I was able to connect it 😅

[modern marten]

platform: switch
I go to cloud save (both on the Home Screen and through the help menu), I’m not connected, won’t connect but insists on update. Cannot get past this.

[broken orbit]

best method to farm rich soil is to use wheat in the meadow. 45 second grow time.

[meager niche]

I still unable to load cloud save in my pc and switch. It gives me the spinning shuriken of death. Try reinstalling and etc, not working. The only in game that I have that's working is using xbox game pass on android.

[gaunt crag]

I have the same issue on ps5 but I haven’t seen any answers as to why

[unkempt slate]

Platform: Nintendo Switch
Issue: When attempting to Cloud Save in preparation for updating my game, it gives me an error specifically stating that I cannot perform this action until I update my game. My game is current to the 1.0.5. September 15th update, which to my knowledge was the most current until this morning. Unfortunately, a Cloud Save had not been made prior, so I do not have a Cloud Save to rely upon in the event something happens. Any attempt to connect to the internet via Cloud Save or Blue Moon Chest, as opposed to telling me that I'm offline, states I cannot go online and perform any of these actions until I update my game.

[steep edge]

I am having the same issue. Platform: Nintendo switch.

[meager niche]

Anybody have any luck with retrieving the cloud save? I still have problem on PC and Switch

[safe geyser]

Platform: (Switch)
Trying to log out of my cloud to login elsewhere, but it says it can’t find the local files to do so

[meager niche]

Same here, I think we are unable to do cross platform for now.

[safe geyser]

Unfortunate. I’m just trying to move the save to the main profile that bought the game on the same console

[dim stirrup]

Platform: Switch (original launch model, if that matters)

Have not been able to successfully save to the cloud since the game launch. Have confirmed I am connected to the internet and the system still fails to connect to the cloud server. it has never once worked. All other features of the game that require internet work unabated, however.

[shadow vault]

PC/Steamdeck more specifically.

I know they're not working on steamdeck support right now but it's still running the pc version so I find it odd. I'm still logged in on my desktop, so no issues there. The odd part is when I try to log in for cloud saves on my deck. I simply can't log in because when you make any changes in the email text box you also make the same change in the password text box and same the other way around. My save carried over from my desktop (I assume steam cloud) and I can redeem starpath rewards on my deck and still get them on my desktop. I bring this up just in case there's a weird issue for pc player as a whole, I'm not about to log out on my desktop to find out if it's a issue only on the deck

[meager niche]

do not log out... there is a problem with the cloud save or cloud server or something. I tried to log out on my pc, and switch, and cannot even enter again because I can't access the cloud save.

[shadow vault]

yeah wasn't going to, considering it's the same game version on the deck as on the desktop and I can't log in on the deck. Just a weird issue all together

[verbal turret]

So they just added a message for cloud save... but we still didn't get word if we get reverted or not...? Those of us who lost progress and been waiting in limbo about what to do?

[warped shell]

I have this issue too. I can’t navigate to most of the menu under settings, in fact. Controls and sounds don’t work too, but that’s less of an issue than the cloud save.

[abstract pecan]

Platform: PC via Epic and Xbox
Issue: I have been playing on my PC but since I cannot redeem the Star Path and never have been able to, decided to try signing in on my Xbox. Despite manually saving my Cloud Save and it saying "sync successful", my Cloud Save still has me at level 5 and only 7 hours into the game. For reference, I am level 40 and have a playtime of days.

[knotty hawk]

Platform: Xbox one

anyway to fix this?

[white talon]

Platform switch
Same as other cant cloud save a goes offline about 5mins I to play and won't connect back

[unreal spear]

I have one ps5. My daughter uses my profile to play and has the events, cloud saves, and blue chest. My wife plays on a separate profile. My profile has psplus, the other does not. My wife cannot access the events, cloud saves, nor the blue chests. Do I need to buy psplus for that profile for her to access the awesome Halloween event???

[fast light]

Platform Epic
I can save my progress to the cloud successfully in my Settings> Help menu - it gives me the success message and states "fully synced" however when i try to log in to the cloud from the title screen i am always hit with a save conflict where my local save is time played 8 days and my cloud save is 1 day so of course, i have to continue with my local save so not to lose any progress. So what is the point of the sync option in the settings if it isn't actually syncing my progress between local and cloud?

[mint relic]

Platform: PC (Steam)
Issue: Failed to upload Cloud Save to server.
Restarting game did not fix issue. I play on both switch and PC if that matters.

[meager niche]

same here

[mint relic]

wonder if cloud save servers are down?

[meager niche]

I guess so, I even make a new account and no luck

I tried, PC, Switch, Xbox, Steam... Maybe I have to let go my lv 40 char... and start a new one?

[meager niche]

Hi guys, for anyone who has trouble on cloud save, I found a workaround! I change the network using VPN to US and voila! I can recover my cloud save!!

[knotty hawk]

Platform: switch oled
Not letting me play local save and wouldn't let me cloud save before I tried to exit the game so it would be the same

[gloomy latch]

platform: windows pc
issue: trying to open my cloud save on my laptop after having started on my boyfriends pc previously however it wont load as it states another account is registered to this email already, eventhough im logging in and not registering a new account. this has been a problem for a while.

[tight slate]

Hi, I can't save the cloud game in the xbox desktop application. What to do? I bought a steam game and I need my save. Platform: xbox pass/PC

[wise patio]

I don’t know what happened but after 10 days of not being able to cloud save, do events and open blue chests; it worked. I can save and open the game on both PC Steam and Switch. After being frustrated to no reserve, I shut down both PC and Switch. For the hundredth time but this morning I was able to save. I am praying the sever stays stable. I also pray that everyone else that’s having this problem gets their’s resolved. 🧡

[oak pulsar]

Platform: PC
Issue: I lost all my game progress when switching device trying to get my cloud save progress.. I've been playing without any issues for several days/weeks.. But for some reason it all got reset to almost the beginning of the game even on my previous device when I switched back.. It kinda makes the point of having a cloud save system pointless when you loose you game progress using said feature. Also Its not allowing me to log out from the cloud save to prevent stuff like this happening again.

[chilly token]

Platform: Switch
Issue: Not letting me cloud-save before loading the update. I wanted to make sure my progress is saved, but the error code (2124-3001) keeps telling me to install the update to go online and make the cloud save. I am concerned about losing my progress when I load the update now since I cant do a cloud save...

[scenic zealot]

Platform: Switch
Issue: System is crashing and not saving progress even when I hit save. For the star path "favorite gifts" I saved at 8 gifts (out of 10) and then the system crashed and took me back down to two. Which is insane.
Screenshot/Video

[sand hull]

Hello!!! This is still an issue!!! I cannot save my progress to the cloud on my Nintendo switch!!! This is getting ridiculous now and I am demanding a fix for this immediately Ty x 😳⚠️

Also my game keeps on crashing as well and also freezing too!!! Is anyone else also experiencing these same issues or is it just me??? 😳⚠️

[ruby comet]

So i’m connected to cloud save but its not showing the event tab. How can I fix this?

[sand hull]

It’s showing up the event tab for me but it’s not letting me save my progress tho! Which is super annoying ugh 😩

[strange swan]

Played purely on Xbox through Game Pass since launch, decided to try on PC with Game Pass today. However I booted up my PC version and it’s been stuck on the title screen loading for over an hour now is it just taking time to gather the cloud save? Any advice? I tried this also on three different occasions and had the same issue

[leaden meadow]

Online, and event duties and rewards are working. But cloud seems to be down? I get a very quick error when trying to quit. Doesnt even seem to be trying to connect? Fails if i try to manually synch, too, via help option in settings. Xbox series s.

[steady talon]

Platform: PC
Issue: Have the cloud save on my xbox console with up to date progress but the pc version is refusing to acknowledge and updated cloud save and loads an older save

[remote dove]

Did this update fix anyones lost cloud save? I'm on PC/Steam and have been unable to log in since September 16th and gameloft have given no help at all and just sent an automated reply to my ticket. This update did nothing. I just want my money back, this isn't a trustworthy company I want to give money to.

[verbal turret]

@remote dove still been waiting on that word too if we should just Start new games or not.. since Sept 15th

[bronze river]

Been trying to get help from Gameloft for my fiancée's file, where she wants to participate in the event, but can't connect at all for over a month now. Also get auto-response emails back on tickets

[remote dove]

Yeah I asked them the same thing back then, we still don't know if it's safe to start a new save file :/ horrible customer care

[verbal turret]

Well not so much about new save. More like if we had any hope of old cloud save file being recovered. They told us just yo hang tight not that we need to start over

[hasty vault]

Platform: Switch
Issue: Failed to upload Cloud Save to server. Worked OK before update

[remote dove]

Yeah that too, I think which ever way we tried to play going forward if our game is lost I really just need assurance that we won't get wiped again. I got that same automated reply, just a 'hang tight and be patient'. Like I haven't just spent the past few months being patient lol

[burnt apex]

Platform: PC
Issue: Can't connect to the cloud so I can not do the event

[fossil bough]

Platform: PC/Steam
Issue: Showing as offline, was fine when I first opened the game after the update but now I can't access the event or blue chests or cloud saves. Same screen most others are getting saying "You're Offline".

[verbal turret]

I can give you that assurance. New cloud protection stuff will now prompt you if there is a cloud save conflict between dates. So you could start over. But I just wanna know if they are or aren't working to restore our old save. :/

[distant mason]

Platform PC/Steam/Xbox Cloud Issue: first i played for a while using xbox cloud to make sure this game is for me, then i bought ultimate edition on steam, everything was fine until my pc died. I decided to play using xbox cloud, until i get new pc, but heres my problem - cloud saves dont match i got a pop up if i want to use local or cloud save, chosen second option but my save file didnt load. Trying to fix it somehow i lost not only my save file but also 20000 points i got buing an ultimate edition. Can anyone help me with this, please? I can start over if theres no other option, but at least id like to have my points back 🥺

[wind jasper]

Are there currently server issues? Just wondering since i cannot go online anymore.

[abstract pecan]

I'm not sure if this has been noted to the devs or not, but I've been semi-tracking the cloud save issue that I've been having, it seems that a lot of PC users are having the same issue I am. A lot of them have been noted as via the Epic store. Is there an issue with Epic store downloads being unable to accurately sync to the Cloud Server?

[harsh ingot]

Don't count on them being able to restore previous save data if it's loss. There's no way they were storing this information in their cloud, not to mention with the fact that their cloud servers are still messed up here and there depending on the platform..

If you lost your save already assume it's gone tbh and don't waste time waiting around for support

[pliant turret]

Issue: I play on Switch/Game Pass. I was playing on my Switch while on vacation, saved to cloud. When I load up the game on my PC, it's the old cloud save. I've checked and everything is connected on both Switch and PC. I'm not sure if there is something I need to do to get them to properly sync again without losing the real save that's currently on the Switch?

ETA: I closed out the PC and logged back on the switch which asked me to verify the save. I resaved the switch to the cloud and now the PC seems to be pulling in the proper save finally. May take some jostling if anyone else is having this issue!

[split hawk]

Cloud saves seem to be broken. I also cannot go into my dreamlight pass for halloween when this is down. Do we have a fix?

(I'm on PC)

[waxen imp]

What is the point of the cloud save if I can’t restore to the last time I cloud saved someone explain this to me!!!!!!!!!!!!!!!!!!!!!!!! now I have to start over????????????????

[verbal turret]

The point isn't if we need to start over or not. It's that we asked a direct question on if it's possible to restore our cloud saves and we were basically told to hang tight for an answer. So we just want to hear the official yes or no. Which it's crazy we can't get that answer from email support or from community managers at gameloft. :/

[harsh ingot]

I totally get that, but I wouldn't expect an answer

[gloomy latch]

did anyone get the offline problem happened again for switch?

[drowsy eagle]

Nintendo Switch
Can't save in cloud since the launch of the game

[broken orbit]

Platform: PC, Steam
Cloud Save worked last night when i logged off, logged on this morning and i cannot access any cloud save at all

[verbal turret]

I would tho. Considering the price we paid for the game. Besides Ryan did reach out to us here in chat to get info from us to pass on about it. Just been kinda limbo since. And it's not just me with the issue waiting as you see. By now. If this was a project I was on. I would've made sure I gave an answer by now. Holding people in limbo for over a month isn't cool. :/

[runic needle]

Oh no... im so afraid that my savings will be lost.. I wanted to quit the game but now this came up 😦

[fiery prism]

Unable to play online on switch again😩

[slender lily]

Same as everyone else but PS4.

[harsh ingot]

Yah but it's just like you said, it's holding people in limbo and unplayable WHILE they put out new content before addressing these issues since Day 1. Sure they got "info to pass on" but no follow up right? How do we know if it's been passed on? Noone is saying anything. I'm not even sure if they're even part of Gameloft or if any Gameloft employees see the complaints on this discord and the issues.

Instead of tackling cloud save issues and lost progress, they just continued with new content and ignore the masses. Personally I wouldn't hold out hope for a response since even their emails are generic auto responders and the mods clearly read this channel but have nothing to say to all the cloud issues. Even as I type this people just post their cloud save issues. Noone is addressing it at all.

[bronze river]

For consoles with a console-based cloud like PS4/5 and Xbox - has anyone tried uploading the local save to the Sony/Microsoft serviced, deleting the local and staring a new game to kinda hard reboot the software, then reinstall the Sony/Microsoft uploaded save?

[summer pulsar]

PS4
looks like my save data corrupted with the last crash

[flint pasture]

Platform: Steam
Issue: Keep going into offline mode, can't go back online and cannot back the game to the cloud anymore
Screenshot/Video

[flint wadi]

Hey all, So im on a steam deck and when I go to the cloud save section, when i type in my email it populates as expected but it also populates my email into the password cell. If i then try to change the incorrect password, it then also removes my email and puts my password in both cells. I cannot seem to find a workaround. I am running the game in Compatibly: Experimental Proton

[sonic relic]

Hello !
Platform: PC Steam
Issue: Echec du téléchargement de la sauvegarde du Cloud sur le serveur

[odd hare]

Platform: PC. I am having the same problem. It wont let me go anything pass that screen.

[solar condor]

I'm having a different problem I think. Since I'm technically connected.
I launch the game (on my non main computer) and get the notice that my game data is mismatch and it prompts me to select Cloud data or Local.
I select Cloud data but when I launch the game it's not actually using my cloud data.
The Starpath while it has no progress on the active missions is accurate as is the rewards earned. So I'm "connected" but not.
Also having a time stamp for the local and the cloud data would be helpful.

[molten glacier]

Hello.
I am playing in steam and have the following issue:

I started playing on my laptop and wanted to create a cloudsave, however it never succeeded.
I started the game on a pc it created an unwanted cloudsave with 0% progress because I didn't even create a game there.
After that, my game always asked me on my laptop if I wanted to load the local save or the cloud save. Obviously I only need my local save.
I can't delete the cloud save either, it wouldn't let me.
Since the update, the issue however became worse. I can't load into my game anymore at all. If I select that I want to play the local game, a loading symbol appears for a few seconds and the same question appears again. I tried it multiple times.
I need this issue to be fixed, otherwise I won't be able to play anymore.
And I would like to get my local game saved and delete the other unused cloud save.
I wanted to return my laptop but I can't do that as long as I know that my game would be lost.
I tried to copy the data on a stick and load it onto another pc, but even then my local game wouldn't be available on the pc.

So I need help as soon as possible.
I already submitted three tickets about my issues and contacted the support but I never got an answer.

[civic elbow]

Still unable to save to the cloud. I'm a Switch user.

[vital spire]

PC Steam
I keep getting disconnected from the server every 5 minutes and have to exit out of the game and reboot to fix -- which is no longer working either. I have no issues with my internet.

[idle parcel]

XBox Game Pass on PC

Since yesterday I have this problem where I am stuck at this window choosing which save I want to play. I want to choose the local save since it has more playtime but when I click on it the loading symbol appears shortly and then the window pops up again.

What I did before the problem started: I loaded the cloud save since I played on my Switch before and started playing with it. After a while the game informed me that I lost the connection to the server and will continue to play offline. Since I did not need the connection at that moment I left it as is. After round about 2.5h I wanted to look at the star path quests, so I tried to connect. It connected and then showed me this window (with the star path page loaded in the background). I chose local, said yes when it told me that the local save will overwrite the cloud save. But then it just kept repeating the two windows. I restartet the game and just get what you can see in the screenshot. I tried restarting my PC, still the same problem. Hours later the problem still persists, so I am not able to play at all right now.

Hope the description when this problem startet will help with finding a solution.

But I see I am not the only one with this issue so I feel a little bit better with that information.

[green ridge]

Can't connect online on PC. Wondering if it's just me. My internet is good.

[spice meadow]

I am trying to migrate from Epic Games on PC to Steam.

I purchased the game on Steam. When I load from a cloud save it's approx. 15 hours behind my local save for my Epic Games version.

When I launch the epic games version, and save to the cloud ingame, it shows it was desynched, then I fully sync it. The problem is, the cloud save never seems to fully sync up. Can someone help me?

[stray bluff]

On PC, I've contacted GameLoft several times and they have been super unhelpful with this.

Essentially, I have the game through Xbox Game Pass (playing on PC) and I do not plan to renew so I purchased the game on steam. When I tried to access my cloud save in Steam, I received an error message stating "There is already an account associated with this email". Has anyone experienced a similar issue? Appreciate any insight

[ornate knot]

PS5, "Continue" now takes me to character creation screen started earlier this week. Definitely shouldn't be right

[molten glacier]

Hello.
I am playing on steam and have the following issue:

I started playing on my laptop and wanted to create a cloudsave, however it never succeeded.
I started the game on a pc it created an unwanted cloudsave with 0% progress because I didn't even create a game there.
After that, my game always asked me on my laptop if I wanted to load the local save or the cloud save. Obviously I only need my local save.
I can't delete the cloud save either, it wouldn't let me.
Since the update, the issue however became worse. I can't load into my game anymore at all. If I select that I want to play the local game, a loading symbol appears for a few seconds and the same question appears again. I tried it multiple times.
I need this issue to be fixed, otherwise I won't be able to play anymore.
And I would like to get my local game saved and delete the other unused cloud save.
I wanted to return my laptop but I can't do that as long as I know that my game would be lost.
I tried to copy the data on a stick and load it onto another pc, but even then my local game wouldn't be available on the pc.

So I need help as soon as possible.
I already submitted three tickets about my issues and contacted the support but I never got an answer.

[gilded gale]

Platform: Switch
Issue: I’m connected to the internet, but I can’t seem to click over to the “save to cloud” button, or any of the right side in the “settings” tab. Very strange, didn’t have this issue before the recent update. Thank you!!

[loud yarrow]

Platform: switch | Issue: Game won't connect on startup preventing access to my cloud save. It's happened twice now and it took 15 min of pressing connect over and over for it to finally work, second time I gave up and just went on my PC.

[wet surge]

Platform: Windows l Issue: Cloud Save Account Conflict. So i have been logging into the game pressing "Save to Cloud" inside the game and the game would say "Upload Cloud Save to Server Successful". So happen today i log my account in and i clicked on "Cloud Save" this time in the "Main Menu" and it prompt me "Cloud Save Conflict" and asks me if i want to "Play Locally" or "Log In to Email". I am afraid that if i press "Log In to Email" now i would lose 3 days worth of gameplay..... Please advise....

[potent tree]

PC same cloud save issues as everyone else. Getting ridiculous 😡

[ionic cradle]

PS4
Game crashed after a few hours of playing. When I restarted the game, I got a black screen saying some file was missing and the game reset back to the very beginning.
Luckily I have PS+ so downloaded my cloud save. I got a few conflicting messages like @wet surge did, but eventually it worked (after quite a few restarts).
Problem: even though I manually cloud save every hour or so, and it says "synced", the cloud save stored was 19h old according to the info given.
I was only missing recent stuff (created clothes, resources), but it did save my Star Path progress of that day.

[snow mesa]

how is this bug not fixed?! it's been there since day 1

[verbal turret]

Can anyone confirm since the new patch that the game isn't uploading old saves anymore? Does it indeed give a prompt if there is a conflict?

[rugged mist]

Platform: switch/pc
I’ve noticed my moonstones are 2 different amounts. On my switch I have more than on my steam account. Everything else is the same.

[rough spear]

Cannot create a cloud account on Xbox?

[lost nebula]

platform: pc/steam
issue: i connect for 5 minutes, then it disconnects on its own. then i gotta wait about an hour to only be online again for 5-10 minutes till it goes back offline.

[signal quail]

I usually play on XBOX PC. Bought for my switch and have used my cloud save no problem. It shows I have a cloud and local save, I choose to play on the cloud save but my quests are not synced to my cloud save. Example, I’ve already unlocked scar and Ariel but it says I haven’t yet. The event page and everything else seems synced, but I’m afraid to play in case I ruins my cloud save

[hardy hornet]

I play on Xbox and switch. Im sad and a little bit of mad. I had about 72h on local save. I could not even save to cloud for some reason. Now with the update I can’t again save to cloud and had to start from 24h. I had all characters level 10 and every building max level and all that was left to do was to wait for the update and collect more stuff. Please tell me I can somehow save to cloud. Also I sent a report about it but no answer.

[modern rain]

Xbox One:
Ever since game update, I cannot move right to select any option on Help, Sound, or Control menu. I was saving to cloud daily before Scar update. I have tried daily si ce and I cannot even highlight Save to Cloud and I am 4 days, 18 hours out of sync.

[celest yacht]

Game Pass PC: have been unable to upload to the cloud for 2 days, I have tried it at several different times of day and brute forcing doesn't work. I'm connected to the internet and have access to the starpath but cloud saving refuses to work

[stray bluff]

seems like cloud saves have gotten worse at this point :\

[winter jungle]

Platform: Switch/Xbox
Issue: My girlfriend plays on her switch and I play on the Xbox. Somehow wires have been crossed and my cloud save showed up on her switch which she opened accidentally and it has completely deleted her local save. We cannot figure out how to reaccess it and she is logged into her cloud save account on the switch so it makes no sense. Please help us fix this and recover her account!! All her hard work is just gone. I tried logging into a fresh game oh her Xbox account and into her cloud save but it shows her at level 1 with nothing else there. Please please help.

She also purchased the ultimate pack on her switch and now has lost ALL of that. She is sobbing because she was at level 40 and now is at 0. Please please help us!!! There has to be a way to recover her previous cloud save. It is ridiculous to me that somehow mine would override hers.

[smoky token]

I have a cloud save on Xbox and now it's gone cause apparently I clicked on local save when I didn't touch any buttons

[safe schooner]

Day 12 (13 technically since it’s past midnight now) of the same “game initialization error #5” and still no help.

Started on Xbox One X, tried on Series X no use. Bought it on Switch, no use. Signed in to it on our Windows PC as we have game pass and it carried over, same issue. Try signing out of Cloud on all platforms and we get the errors shown.

It’s looking like the game deleted my entire save. 100 hours put in, everyone level 10, my last star path was completed so I’m sure I lost that. Feeling utterly defeated and disappointed in the lack of assistance with this error.

[fringe frost]

Platform: Was PC on Xbox game pass now Xbox
Problem: On PC: it would not cloud save for 2days then I moved my game to xbox.
On Xbox: But when I loaded my game the save was there with everything? But when I try to cloud save it keeps failing??

Now it wants me to choose Local or Cloud save. If I choose Local it says failed to retrieve cloud save. If I choose cloud save it will load but the cloud save keeps saying failed when I try to save again.

[unborn dune]

Plattform: Switch
Issue: Cloud Server

Hello everyone !
Cant update my Cloud on the switch for a few days now

[slow steeple]

Platform: Xbox
Issue: can’t cloud save

Since the update I cannot go over to the cloud save button. It won’t leave the left side help button.
It also won’t let me move over to Controls or Sound screen.
I had turned down my master sound before the update happened but now I can’t adjust it anymore.

[carmine trench]

Having the same issue trying to log my kid in on her own xbox account. She had been playing on her dad's. Can move from her Dad's xbox account to her switch, but we can't get her logged into her cloud account on her own Xbox even if we wipe the save from her dad's xbox account

[remote tartan]

Any updates on the cloud issues? Or are we having to take another month without playing? Because I’m that case I’m requesting a refund. I literally was only able to play the first week, after that all ive been having is cloud saves issues where it’s making me restart which is ridiculous after all the time I put into the game.

[ruby bay]

Platform: PC
Issue: can’t load cloud save from xbox - no option to choose cloud when logged into the same cloud account, this worked fine be for the 19th oct update.

[lilac saffron]

For those of you on PC, if you have an antivirus, try exiting it completely. (Please do this after having run a scan & not being connected to the internet, for your safety.) Once it is closed, try connecting to the internet in-game again. I had been using Kaspersky antivirus and after it stopped Discord from connecting, I tried to connect to this game again and it worked, after having not worked for 40 days.

[acoustic hemlock]

My issue seems to be two-fold: saving to the cloud fails on my Xbox and Switch, and unable to play local save. Since I can’t back up my progress on my Xbox to my Switch, I forfeited it and played from my last Save, but the I got kicked offline. Trouble now is that my local save isn’t on the cloud, and when I try to go back in and play my local save, the game literally will not let me. I select “keep local save” and I get the spinning star, then that same window again - meaning I’d have to forfeit my progress again, and start from my last cloud save.

[pallid marsh]

Platform: PC / Gamepass
Issue: Can't log in to my cloud save on a different platform. Played the game through my boyfriends Game Pass first and then got the game myself. Had to use a different e-mail to be able to get a cloud save. Also can't log out of the cloud save on my boyfriends game pass version.

[jaunty prairie]

Platform: Xbox One and Nintendo Switch
Issue: I first started playing on the switch and then I decided to move to Xbox. iCloud saved everything however when I logged into the game my moonstones went from 14,000 to 8,000.

[plush blade]

Platform-laptop/pc
Still not able to save to cloud.

[timid robin]

Xbox: Cloud save isn’t working. Keeps saying out of sync by days.

[lapis briar]

Bought moonstones are not synched between platforms.

[verbal turret]

Whew. Ok. Finally got the response. So for those who also were waiting to see if we can be restored or not.

[sour rose]

I am in the same condition as you. All my progresses are lost where I bought the ultimate edition. If I restart the whole game, I also cant retrieve my ultimate edition's stuffs. That's really suck, to be honest.

[oak pulsar]

Right.. So we just have to suck it up and start over.. that kinda sucks tbh! They should disable or completely remove cloud save until it works properly to prevent stuff like this from happening 😮‍💨

[verbal turret]

The ultimate founders stuff is "save" based not account. So yes you can start over and still have the founders stuff

[magic thorn]

I'm sorry if already asked, but I didn't find it.
I'm playing on Playstation and I daily cloud save under help tab, but I'm not able to create an account to link to my cloud save. So... Where is my cloud save saved and how do I recover it in case of need?
I know PS doesn't allow cross save, and I don't care, I just need to know if cloud saving on PS has any utility or is useless

[sour rose]

Glad to know it if it's the way. But, i feel demotivated to start over again.

[verbal turret]

@magic thorn PS doesnt have cloud save atm.

For me, I may turn off auto sync on my switch, This way I can keep a local save secured on the nintendo server. On steam, we already know we can backup that save file manually

[oak pulsar]

@verbal turret What happened for me was that I switched device from stationary to laptop and my cloud got completely reset..

[verbal turret]

Wonder if thats Steam PC to Steam PC.. where one PC didnt get Steam Cloud synced... so when you loaded up DLV.. it uploads a blank file...?

[oak pulsar]

@verbal turret It worked fine before but all of a sudden it didnt 🤷‍♂️

[slow steeple]

Can’t even move the toggle to the button to cloud save. It’s so weird three different sections are doing that.

[stray bluff]

I have the same issue, support hasn't been able to shed light on what's happening... can't log out and every time I try on another platform it just says an account already exists

[night notch]

I am playing on a switch. I can no longer move the cursor over to the cloud save button. I can't move the cursor over to that side of the page for any of the selections on the help menu. Therefore, I cannot cloud save at all.

[lapis briar]

Try pressing A

[manic cypress]

hi, How can I download the content saved in my cloud, I was playing for hours. I saved it in the cloud and then when I closed the session and reopened I started the game again

[manic cypress]

platform PC, ID 309501952AA7854

[forest marlin]

I cant log out of my cloud save account. I have a two accounts and i want to use the other. It is giving me an error, i click retry and it just cycles over and over again. i dont want to lose the progress i did on my other account

[verbal turret]

That's almost a dangerous question when you see the moonstone difference...

[gloomy latch]

Platform: Nintendo Switch
Issue: Failed to upload Cloud Save to server. But I have perfect connection.
Out of sync by 1 day and 8 hours.

[hearty jungle]

for me too but already 37 days and 7 hours

[neon mountain]

Can't login with my email addy after logging out of my gf's. She has her own copy on a different Steam account now and she's able to login and sync data, but now I can't login to my copy of the game with my own email.

[harsh ingot]

If you play on 2 diff devices... The difference in moonstone is only on the device you paid for it on. It will be there on the "original" console of purchase

[jovial cypress]

PLatform: PC Been Getting this for the last week. Anyone else? Also any advice on how to fix it?

[ruby bay]

to many people trying to use cloud save. just make sure your local game is saved and play on one device for now.

[jovial cypress]

Yeah I have been doing that. Hopefully it fixes soon. Thanks for sharing!

[twin rain]

I'm having cloud saving issues on the platforms I have cloud saves (Steam and Xbox)... it has been a big problem since the update because now, on loading the game, if there is a discrepancy and you keep the local file, it still tries to upload that to the cloud and when it fails, you can't exit the screen so either have to shut it off or take the progress loss in accepting the cloud file. And if it continues to fail, you can't progress from your last cloud save at all. From testing on the different platforms and in a bunch of spots, I do think I see the problem: No issues at all when using a very fast hotspot. My home connection is slow, I've only gotten it to work a couple times there. It looks to me like it is timing out but not saying so.

[jaunty pine]

Lost progression on "PC EPIC GAMES"
2x i have lost my progression because the sync on cloud doesn't correctly saved my game.
1st time = 1 day and 23 hours of playing time to 0 day, 19h ...
2nd time = 0 day and 23 hours of playing time to 0 day and again 19h...
i can't play in this conditions ^^

[ruby bay]

I dont play from epic games, but can only warn you like the person befor your reply. stay away from crossplay and play only locally on one device until the cloud save problem is fixed. if you play 2 devices and let an old cloud save replace the latest save there is no way of going back. that is confirmed from contacting through the main support page.

[rocky stream]

I’ve played on the switch for hours, and I bought it for my ps5. But there is no place to log on for my ps5. It just “saves to cloud” but I haven’t logged on! What am I doing wrong!!

[idle parcel]

Playstation does not Support cloud save at the moment

[rocky stream]

thank you

[late latch]

Im having a Cloud save problema between my PC on Xbox app and my Xbox series S. After The last Patch release date it was working properly but some hours after The scar Patch release it started to not sync between them. It says that i have a Cloud save to sync it shows The sync icon but when. I start The game its The local save.

[boreal stump]

Platform: PC // Issue: "Initialization Error #5" - I have reinstalled, disabled AV, rebooted, and the error keeps populating when trying to continue cloud save. "Customer Care" selection force closes the game

[cloud torrent]

thank you for sharing! glad to know that i can play now with peace of mind that there was no possibility to restore the few hours i lost.

[verbal turret]

Yw. Yea figured that would help those of us who were waiting in limbo as we were told to to finally move on. Least we can do Halloween event now!

[mossy sail]

Ps4. I get "Failed to upload cloud save" as of today. Never been an issue before. I really want this fixed in case I get another "corrupted files" issue, cause then I have to use my cloud save.

[modest maple]

Good evening, I have a save conflict on Switch. I can only access the cloud one at the risk of losing game time.

[forest marlin]

I want to log out to login with my xbox cloud save

[median finch]

having this issue on both switch and PC will not properly sync up on either, both had the exact same amount of moonstones I am down to 16k legit on switch and PC is stuck at 19k still.

[topaz merlin]

Same issue on Steam on PC and Steamdeck.

[short badger]

Platform Switch
Same screenshots as others.
Unable to save to cloud
Unable to stay online while playing

[frail shuttle]

switch cant upload cloudsaves still? having an issue today.

[lapis briar]

No issues for me at least

[copper fractal]

Platform: Switch
Issue: Under the tab Settings. The Help screen. I cannot scroll over to the right in order to cloud save. This is especially a problem, because I play on my TV so much. If I play handheld, then I can use the touchscreen to cloud save. So it can be done just not with a cursor.

[idle parcel]

If I still have the correct information, then Playstation does not even support cloud save with the game cloud yet.

[idle parcel]

Moonstones do not sync between platforms. You have one amount on the switch and another amount on PC. If the moonstones are your only issue, then everything is fine.

[sand relic]

On Switch too
I'm also not able to scroll over to the right to cloud save. I have to click on the touchscreen in handheld mode. It still cloud saves but it's a bit of a hassle.

[mint wharf]

Constantly says im offline on the switch when I have confirmed I am online. Can’t log out to see if logging back in may fix it. Sometimes event doesn’t work because it says I’m offline when I’m not

[slow steeple]

You just have to click a now and it should go over

[lapis briar]

Just press „A“ then your are in the menu.

[safe schooner]

I’ve been waiting on a response for this ticket for 17 days now on Xbox and nothing. I finally gave up and started new. Lost all 100+ hours of game time. I’ll let you know if they ever get back to me about it.

[toxic fog]

Platform Playstation4

I haven't been able to save to cloud in the last 4 or so days. My game crashes often and sometimes it corrupts my data and i lose progress, so i'm afraid to play until my cloud is working

[median finch]

Not true use the exact same character on both for well since EA and have always had the exact amount on both, also this does not fix my cloud synch issue. Please dev team look into the ticket I sent and/or the bug i'm facing as it becomes frustrating to not be able to synch my cloud at all on either platform properly.

[boreal stump]

I am SO sorry to hear that :(! I think I found your posts when I initially experienced the error and was hoping there was a resolution. I’ll be sure to do the same if I hear of any fix!

[safe schooner]

I do feel a little guilty, I was blowing up their posts every day. I was so frustrated that no one could even take the time to say “we’re working on it” or “we see the issue please be patient”, but could comment on all the other players posts about outfits and how much they loved the game 🙄 I’ve all but given up on getting my game back. I lost all those outfits, furniture pieces, 40k dreamlight saved for new biomes… don’t give up on your save yet if you can wait. I’m hopeful that customer support will reach out to me eventually and when they do hopefully it’ll help you at least 🙂

[boreal stump]

Ugh! Don’t feel guilty at all, I would feel the exact same way. At that point ANY response would be preferable to none. I am sure other folks will have the issue too down the line, I’m sorry that you lost all of your progress as a result of the error but thank you for all of your work in at least trying to get ahold of support 🥲🥺!

[viral valley]

Switch
I know this is mostly about lost saves and cloud connection issues mainly, but I have my 2 cents to add for today.
I connected to the cloud today, and ever since my whole game has gone to crap. Mining spots essentially disappeared, without respawning, I cannot harvest anything, from my garden to wild foraging, the exception being fruit trees minus the apple trees, my berry bushes are not replenishing, and after I fished them. There have been zero fishing bubbles respawned at ALL. None of this was happening until I connected to the cloud.

[tiny cave]

Switch user here 👏🏻 I can’t go onto the help options to update my cloud saved data I’m now 5days out of sync.

[split lodge]

Platform: PC
Issue: Havent been able to cloud save since recent update.

[celest skiff]

Lately my game has crashed twice and has had to load from the cloud from 6 or 7 days ago since the latest update, why?

[safe schooner]

@boreal stump I got a response today, so 3 weeks seems to be about how long the tickets take.

Anyone else reading, this is referencing “game initialization error #5”.

“Thanks for reaching out to us.

I sincerely apologize for not being able to get in touch with you sooner, and for any inconvenience this may have caused.

The team is working on a fix for this issue, but unfortunately, it can take some time. They will aim to include it as soon as possible.”

It’s not fixed yet, but they do know about it at least which is good to know.

[idle parcel]

Okay, I did a quick research here on this discord to check if my information for that topic is the right information and here are two messages from moderators addressing that (bought) moonstones do not transfer across platforms. If you do not take my word for it, maybe you will take theirs:
#no-spoiler-chat message
#no-spoiler-chat message

If you do not want to click on the links for safety reasons, just type "moonstone across platforms" in the search bar here in discord. I have linked the messages from BadTiming in the no-spoiler-chat from the 19. September and from Celestial in the same channel from the 29. August

[median finch]

Regardless this answer doesn't help my cloud synch fail issue but thank you for the heads up.

[twilit spear]

Platform: Xbox

Issue: unable to log out of cloud save. Purchased the founder’s pack for switch and Xbox but was unable to create a new account via Xbox for my son. It linked to my current account.

[steady talon]

Platform: PC - gamepass
Issue: my cloud save on pc isnt being found after ive been playing onmy xbox. I mustve restarted the pc client 4 times and no cloud save popup

[frigid bolt]

Platform: Gamepass to Switch
Issue: I played this game on gamepass and wanted to pay it mobile so I got it on the switch but the switch won't load my game up it gets stuck at the past part

[tight ore]

Same as picture but for

playform: Switch.
Issue: Unable to sync to cloud so I can cross platform play on Xbox

Found a work around

Don't rely on the joy con's. Use the touch screen and just select cloud save/sync

[blissful zephyr]

Can’t sign in

[gloomy latch]

Platform: PS5
I wasn't able to upload save to cloud since last patch, so I tried doing a test on PS4, started a new game than uploading at start to server: all good.
Now when I start the game on PS5 it keep asking if I want to keep local save (the real save) or the cloud save (test save) and no matter how many times I click "keep local save" game just keep asking, I'm totally unable to play online now, it's impossible to keep my local save file.
I can only play offline so that game will not force me to use cloud save (the test one) but this way I can't access to event at all, and I payed 2500 moon currency for it!
Please fix this.

[frigid jungle]

PS4 when I click continue, message “local save and cloud save conflict, which save would you like to continue with” but no matter how many times I click local it will not load. Have to choose cloud and then any progress completed in game is then not saved to cloud and time is wasted. Is there a way to disable cloud save until issue is fixed?

[dapper ermine]

Platform: PC & Switch
After uploading my cloud save on pc, I tried to play on my switch; but since the local and cloud file conflict (because I played on pc) I have to choose.
Choosing cloud, the game loads, but still starts at the point my local file was at, so progress from pc is lost.

[trim charm]

Platform: PC and Steam Deck
I started the day playing in the PC. Imported most recent cloud save. Bought out the store etc. Then noticed my inventory items missing and my quests weren't progressed like they should be. Logged out and logged into my Stream Deck. Totally different store items, quests progressed as usual. I'm afraid that there's this other save in the cloud that's going to prevent those clothes items from spawning in the shop for me again

[fleet portal]

SAME! My fiancé and I both play on our XBox One S. We got a Steam Deck recently, and i purchased Dreamlight Valley for the Steam Deck. Got everything all loaded up fine. Fiancé created a cloud account, all good. He is currently traveling and has the Deck with him, and when he loads in, the cloud save is from when he was level 29…he is past 40 on the XBox. When i turn on his XBox, I get a Cloud Save Conflict, and it won’t let me keep the local file, it just spins when i do and goes right back to the Conflict screen. I even had him log out of the cloud on the Deck, hoping that might help. I can’t sign out of the Cloud on the XBox because it won’t let me do anything🙈

[pliant glacier]

i downloaded the game via steam for my partner but the cloud save wont let it log in when she goes to play it on her switch, any clue why ( sorry dont have screenshots as its the switch problem) it just says login failed

[agile crow]

Platform : switch
Issue: can't save on the cloud for a fews days now and i've been trying a lot but nothing works

[median finch]

Same issue as others "Cloud Save Conflict" on both PC/Switch can't synch my one game at said moment and sent ticket about a week ago. Hope it gets looked into along with all other issues.

[tight ore]

Found a work around

Don't rely on the joy con's. Use the touch screen and just select cloud save/sync

[twin rain]

Yep, still having the issue too, and with more testing I'm even more convinced it is a timeout issue. Even downloading the cloud save with my slow home internet takes longer than it gives to try to upload the cloud save before failing. My suggestion to the devs here as a quick fix would be to add in an option to toggle off and on the Cloud Saves, or at least return it to where if you keep the local save, you can proceed with playing online if it won't upload to the cloud. I'd also recommend either a confirmation or making players hold down the button for a few seconds on the file select there, it is easy to accidently select the wrong one and lose progress.

[fading basin]

Platform Playstation
Not sure if this is where I need to post this but my husband and I play on Playstation 4 right now and are looking at getting a Playstation 5 and we're not sure how transfer the 4 to the 5. We've been saving on the cloud but we don't have the cloud login like our daughter does on the switch. We're just wanting to make sure how to transfer our progress before we our Playstation 5. Thanks.

[gloomy latch]

Updated to new version on PS5: still cloud save conflict and still impossible to keep local save file while playing online. Because of this I'm still totally unable to play online and to play anything event related, and while time is passing my 2500 currency payed for with real money are going to waste...

[tribal drum]

Platform: Xbox Series X
At the risk of sounding like a broken record player:
The cloud save still fails to upload after patch.

[agile crow]

Platform: Switch
Issue: still unable to save on the cloud and its concerning me since the crashes are persistent and i want to have thé security to have everything saved on cloud ( whant i've decorated and all) and i've checked 3 times already and I AM connected to internet but its still said its unable to connect to the cloud and i have 9 days unsaved .... D'8

[neat yacht]

I started playing this game at my boyfriends house on his Xbox, but now I want to play it on my PC as well. I made a cloud saving on his Xbox, but now I can't log out on his Xbox and I can also not log in on my PC. I've seen multiple articles about restarting the game and the Xbox, but it doesn't work. It also doesn't work to just retry 10x. Does anyone know how to solve this issue?

[tribal drum]

What I wouldn't give to see the code for the cloud save. I can't even begin to guess what kind of hellscape the code is.
Out of sync by 1 day.
Save fails 15 times.
Save success. Save is in sync.
quickly restart the game, and the cloud save that was in sync 1 minute ago is now out of sync with 1 hour 30 mins
Save again 15 times to manage one save.
Now save is permanently out of sync with 13 minutes 25 secs no matter how long I play. 🥴

Edit: The 13 minutes now turned to 3 hours, whichvis interesting because you know... It's been about an hour since it first said it was 13 minutes out of sync..

It is just making up random times and never saving.

[royal cave]

Platform: Switch
Issue: I lost my savestate and everything is gone, the game crash and said "dmg data" and after i log back into my account everything was gone

[civic elbow]

Me too, I'm worried I'm going to lose all progress, 2 weeks put of date, I'll cry if I had to start again 🤣

[vernal vapor]

Platform: Steam on PC
Issue: Save file is stuck loading - I've left it running for 5 hours and it never loads the save data, but moves millimetres at a time toward the end. I've uninstalled and reinstalled the game, deleted the local save so it pulls from cloud, saved a backup of the local file and started a new one then replaced the internal files of the new save with the old save - no change at all. Seems my save is just corrupt, which is upsetting since I've already restarted once due to a time freezing bug.
Images were taken 1.5 hours apart

[snow mesa]

Is this bug fixed since the new patch from yesterday?

[twilit spear]

PLATFORMS:: Xbox One S/Switch lite

ISSUE:: Unable to log out of cloud save to log another player in. I used my cloud account on both the switch and the Xbox. My son wants to begin a new game on the Xbox but when we try to log out of the GameLoft account it gives us an error saying it cannot connect.

[gloomy latch]

Platform: PC / Steam
No cloud save from the very beginning .

[rain idol]

This is also happening to me also on steam

[agile crow]

This is not reassuring , this i will try again to save it even tho it won't... This is nightmare

[rocky zodiac]

This might have already been discussed and I just couldn't find it. On PS5 I don't have a cross save option to begin with. Is that normal?

[magic thorn]

Ps5 doesn't have cross save. But I think we should as least be able to recover our cloud save in case of local data corruption... But unfortunately we can't and this is not fair

[idle parcel]

This is an issue for a lot of players at the moment and is addressed in #📢game-news
They are working on a solution and a compensation.

[rocky zodiac]

@magic thorn Thanks for clarifying 🙂
It's a bit disappointing but seems like it can't be helped.

[outer pier]

The issue I am having is on my xbox 360 and it will not let me log out of my cloud save and if I try to log in elsewhere with my cloud save it says it is unable to because I am logged in somewhere else.

[neat yacht]

Is there anyone who had the problem that they can’t log out from cloud, but now it’s working because of the new update?

[placid granite]

my local save had more progress then i was stuck on this menu i already chose cloud save once now i dont want to play in fear of losing more time ;-;

[idle parcel]

Maybe a little workaround: It looks like you have played on at least two platforms, is that correct? (Figured because of the big moonstone difference)
I have the same problem on Xbox Game Pass on my PC and are not able to play on that platform anymore without getting this window the next time I open the game.
But I also have the game on Switch, where I am able to play without any issues at the moment.
You could maybe try to play on the other platform until this issue is resolved.

[placid granite]

Ok thank you :3

[placid granite]

But how will i keep my game up to date if my cloud wont save even on the switch

[obtuse dove]

I have two platforms that I play on using Cloud Save: PC (mainly) and Switch.

Recently i've been getting on my switch to check the store and that's just about it, so i have not played on my PC platform for about 13 days. I know for a fact this morning around 12am, I was at "3 days X hours" in for my playtime.

When I logged onto my PC, normally it gives me a prompt to choose between my Local and Cloud Save. This time it did not ask me that prompt.

I went through and realize that all my crops were missing (even though on my switch this morning they've been full for a long while). So I looked through my inventory, I hardly had anything, my coins were at 1.7 Million when this morning they were at approximately 1.0-1.1 Million.

I forced out of the game on my pc and went back to my switch profile to see if it was messing up as well. So I loaded up my game and it had started to load. The "Cloud Save Error" had came across my screen and I knew my game progress is messed up.

Is there any way to get my progress back? All of my quest and store progress is wiped back to when I was at "2 days X hours" amount of playtime.

[idle parcel]

Okay, that is a real problem. I am lucky that my cloud save functions on my switch properly.
I played offline for a while before the big update when I had other save issues and came online just to work on the star path, checked the missions out and then went offline again. Weirdly the game registers properly if you fulfilled a star path mission even if you are offline.

[obtuse dove]

What should I do?

I have my backup save from when I had checked my progress from this early this morning.

I had 3 days worth of time for the "Back Up Save" versus around 2 days with the "Console Save".

I don't want to lose any of my progress as I did pay for the Ultimate on PC & Standard on Switch.

[steel karma]

Platform: PC Steam
Issue: Lost Cloud Save and Local Save doesn’t seem to exist

Was having glitches yesterday - Mickey picnic quest not advancing when I got to the picnic spot. Moved position and that seemed to fix it. Was in a conversation right after and when I left the conversation the blurred view wouldn’t go away till I restarted the game. And today, my save is gone!
Clicking Continue takes me to character creator. I read there was a way to load saves but not how, so tried to go through character creation hoping to find the option in settings. Found nothing. Restarted the game a few times.
Back to title screen. Logged out of cloud and it couldn’t find local save. Relogged into the cloud and only most recent restart is found even though I never saved it and it said so in the menu when I was looking for the load save thing.
Looked up where local saves should be and I don’t even have the folders for the local save.
When I first launched the game it presented the option for cloud saves which I jumped on cause it seemed more secure. Seems like it skipped making a local save because of that.
Also, I manually save before quitting each night so no idea how it could glitch this badly. 13hrs of progress gone! Please help!

[gloomy latch]

since my cloud save wont let me log into my other pc, does anyone know if its possible to transfer a local save onto another pc and play from that instead?

[still lake]

same is happening to me. I'm on ps4. rebooting the console doesn't seem to work... and it won't let me load local progress

[patent token]

I think I'm dealing with the same issue. I'm trying to load my local save and I'm stuck in an infinite loop of being asked to choose between the local and cloud.

[fleet portal]

It’s freaking maddening…like, if there is a possibility of files being lost or corrupted, don’t tell us that we can cross platform save…or give us a damn way to choose which one loads.
What kind of internet connection do you have?

[patent token]

Wi-Fi 6

I had exclusively been playing on Xbox and decided to try it on PC. It loaded the cloud save fine but when I went to quit for the night it was unable to save to the cloud. Guess I was foolish to think I'd just be able to resume from the local save.

[fleet portal]

So you have a fast connection. I’ve wondered along with some of a slow connection speed was the culprate, but apparently not.

[molten glacier]

Platform: steam
I have the same issue with this kind of loop. The worst part is:
The cloud save doesn't work on my laptop for whatever reason (the support didn't really help me out on this issue), so my friend plays on my behalf on his computer and streams it for me. The cloud save works on his pc.
If I try to play on my laptop however, it only allows me to load into the cloud save. It loops the question if I select the local save. Since I only can save local on my laptop however, I can't make any progress myself.
I am stuck on the same progress forever on my devices. I have to rely on my friend to play for me which is just exhausting in the long run and not what I paid for by buying this game and after putting many hours into it before this issue occurred.

[proud hound]

Plataform: Switch
I’m having issues to upload my save to cloud since the last bug of loading screen, the open normally without problem but still won’t let me update my save to the server. This is the first time I’m having this problem

[severe swift]

Platform: Switch/Xbox
Issue: Started on Switch and used the “workaround solution” because of the loading issues and played on Xbox until the fix. Now, trying to get back in on Switch and even though cloud save on Xbox says it’s fully synced, I’ve lost all my progress on Switch.

[rapid current]

PC/Switch.

Uploaded save from Switch to play on PC, and the Cloud Save Load options disappeared on PC before I could load them.

[river jackal]

Platform: Pc
Issue: Since 10 days I have the problem that I can't save my score to the cloud. Before it worked without any problems. Now it always says "Cloud could not be uploaded to the server".

Internet works fine for me, restarting several times didn't help and trying again and again with pauses in between doesn't work either.

[twilit verge]

Platform: PS4
Issue: For the last 9 days i cant save to the cloud. Internet works fine, restarted multiple times, nothing worms

[granite cosmos]

So for those of us that lost our progress months and months ago. Will we ever get that progress back or the moonstones spent on the season pass we could not use?

[tacit depot]

I am logged in on my pc via Xbox game pass but it’s saying invalid credentials on switch

[proud hound]

Anyone having problem to upload the save for the cloud? 💀 (Switch)

[frail crescent]

Platform Xbox won’t let me save to the cloud to have my data

[scenic spire]

Platform is Steam
Issue is that since 5 days cloud save wont work.

[gloomy latch]

Platform: Nintendo Switch
Issue: Can’t save to cloud, tried every day for the last 7 days.
Out of sync by 7 days and 1 hour and I’m all connected to wifi.

[stone drum]

Platform: Steam
I can't log into my cloud account, I don't get any error codes but it's also not allowing me to log in
Not sure where this was posted best so also posted it in #1032320454557450320

[mellow hare]

Has anyone gotten this error and know how to fix it?

[hot needle]

Nintendo switch.
I’m unable to save to the cloud or load my local save.

[late anvil]

Platform: phone/PC (pc still wont start the game so I have been using my phone)xbox gamepass.
I'm still having issues !!! Still can't log on the cloud accounts even though I seem to be able to "save to the cloud" but when I log Bach in a couple hours later my save is not synced and I have to sync it again but I'm wondering where its saving because I still am not logged in on the cloud synced account. Like what?!

[scenic gyro]

Platform : PC / laptop
I usually play on pc but last night I was playing on laptop with the same steam. I saved to the cloud and this morning nothing is sync... I lost all my progression from last night.

[steel karma]

I got that error and didn’t find a solution. Went with the cloud save since it had my founders pack and the local did not. So so broken.

[wooden ginkgo]

Platform: PC via Epic
Issue: Local & Cloud save not synced. I am way past level 40 and i have been saving to the cloud via Settings --> Help --> cloud save. This whole time i thought that they were in sync. My mailbox had mail with dream shards and it was telling me to log into my cloud save file before claiming. I grinded for the recent and current Events and would hate to lose all my Halloween & Pixar fest items.
Does anyone know a way to link the local and cloud together?

[nocturne folio]

^ I am having the same issue as above!

[gloomy latch]

Unable to cloud save due to constantly being offline even though my internet is connected 😭

[fleet portal]

Same thing happened to my fiancé. We play on XBox/Steam Deck. It wouldn’t let him load the local save, wouldn’t let him log out of cloud. Totally no solution other than to load the cloud save. He lost more than 11 levels, and about 20 hours of gameplay. At this point, we just want to be able to log it out, but still cannot.

[mild dune]

Still here the same problem on PS4 and PS5!!!!

[golden ember]

Platform: Nintendo Switch. Error is it won’t let me log in at all

[obtuse bronze]

Halo! I want to ask. Can we delete saved on cloud?

[obtuse bronze]

Me too!!! Can we delete the cloud saved??

[pearl inlet]

Platform: Xbox Game Pass via PC

Cloud Save not working for 3 days now. At least I can save local

[gloomy latch]

Everytime I start up my game it says that the game is experiencing connectivity issues. Platform: Switch

[sharp coral]

The game out of knowhere connected my save file to my gf email adress, and now she can’t save her file anymore, because new accounts don’t work and you can’t overwrite. Is there a solution for this.

Platform: PC

[fair kindle]

Playing on Xbox, haven't been able to save to the cloud once since I've started playing

[hazy imp]

Platform: Nintendo Switch, Can't save in Cloud since 4 days. Only local save.

[last trench]

I haven't been able to upload to the Cloud for 19 days now.
Platform: PC

[cobalt lava]

Are there any work arounds for this? I want to move platforms Switch to PC, I'm gutted, I think I'm prepared to lose a few days grind.

[tribal drum]

Can Gameloft confirm if cloud saves are completely dead now? Used to be it took an hour or so before a save got through but now I've been at it for hours over several days without a single success save.

[pure raptor]

I saved just a bit ago to cloud on my switch with no issues.

[tribal drum]

Thank you. Might just be affecting some users then.

[floral fog]

Can't even get my cursor over to ask it to save since the update 😦

[slim lynx]

Platform: xbox
Issue: email and password too long. Cloud save log in has a character limit on Xbox that prevents login for long email and passwords.
Screenshot: not taking one due to it being about my login information

[ancient talon]

No crash, but just fully frozen when trying to harvest - won’t allow any movement or action or menu. Have to force restart the game. Xbox

[idle parcel]

Not really cloud save related. Would probably put it in "gardening issues" or "not working as intended"

[ancient talon]

I’m actually not sure why I posted in here at all not the one I thought I was in lol thanks

[agile crow]

Platform : Switch
Issue : cloud save not saving !
13 days and i'm still unable to save anything on the cloud .... 13 days averytime the same message but i triend 7 Times in a row and still nothing, i'm connected to the internet but nothing changes this is si upsetting so all the progression i've made i can't save it in thé cloud to load it if i have any problem or anything....please improve the cloud!!

[tribal drum]

For what it's worth, it might pay off to try even more. I very rarely get a save in with 7 tries. If you try some 30 times you might get lucky. Yeah it stinks, but with enough tries it eventually goes through for me. My last save took about 5 hours of repeated save clicks over 3-4 days. I wouldn't count on Gameloft to pull through any time soon sadly. This has been reported to them since day 1. They have had many updates to fix this but they don't. It shouldn't even be that hard to fix. I wish you good luck and keep trying. We are all in this boat together.

[latent zodiac]

I play on windows and switch I’m so deflated! I had my game not cloud save even though I saved it restarting my whole mornings work yesterday now today again it said fully synced yet I’ve just logged in and I’ve lost all my mining ⛏️ and pumpkins for today ALL of it and I’m back to how I left it this morning! Now my pumpkins aren’t ready again it means I’ve not had any at all today 😭 getting fed up what more can I do? I save locally and cloud and yet it’s still losing my progress?!?!?

[cursive kernel]

platform PC and Switch. For some reason the switch cloud won’t update. Been like this for a week. I can’t figure it out. Anyone else with this issue?

[unique tangle]

Platform: PC (windows 10) and Xbox
Issue:
When I opened DLV today on PC and selected 'Continue' it prompted me to make a new avatar or import an avatar. I was devastated. To double check the issue, I logged into DLV on Xbox and had 2 options for cloud save. 1 from today with zero hours and another that was 'local' that had a lot more content... i chose to keep the local xbox save.

All my founders pack items, moonstones and StarPath rewards were still in my account, but I had over a million gold just gone 😭

just wanted to let ya'll know.

[autumn nest]

Platform: Xbox Series X (game pass)
Issue: Sync game to the cloud and it says successful but when reloading it doesn’t seem to have worked.

[gloomy latch]

Just wanted to encourage everyone to reach out to support, especially with the cloud save problems. I submitted a form two weeks ago, I didn’t hear anything back but my game did stop having issues

[tribal drum]

I have reached out to support many times about the failing cloud saves. They keep closing the tickets without fixing them. I keep reopening them. 😎 They never engage in conversation to help. It's more or less as helpful as screaming into the void for help. The latter probably feels better.

[gloomy latch]

i think the later into the star paths, the connectivity issue gets better. i’m able to use the cloud save multiple times a day now

[alpine oak]

I can't get into my account.. Only played on switch 😭 played every day since launch with no issues but a few crashes. Last night tried logging on and it brought me to character creation. looked at save in cloud and it just keeps saying it's saved whenever i last opened it even tho i immediately closed the game when it brought me to that screen.

[magic thorn]

I'm unable to cloud save from 5 days

[deep crystal]

Currently trying to play, but my game says it cannot connect to the cloud at this time, it tries to load but times out. Not sure if the servers are currently down or not, but I don't want to continue playing if it is not being saved on my cloud account

[odd hare]

I am having the same problem. I've not been able to play the game since the update at all.

[edgy crater]

Got locked out of my Xbox account and had to make a new one. Now it won't let me log in to my cloud save because it says there's another account registered to it already. Anything I can do to get my game back? I really don't want to start over completely

[last trench]

So...Mine wouldn't save for 20+ days...got new internet that is faster than my old provider and saved without a problem!

[knotty musk]

It started on my switch, it didn't wanted to save into my cloud account, it's been days I'm trying to found a solution and I tried to buy it on Steam too, but it didn't work, the cloud save never works...
I've lost my game, I have to restart I've made up my mind but STILL doesn't want to save to the cloud !!! Understand my frustration 😭

[jaunty prairie]

Platform: switch
I logged into my game today and found my game erased and saw that my cloud was logged out so I was going to log it in to be able to load my cloud save but it keeps telling me that no user can be found when I know I used that email for the cloud save (I literally cloud saved yesterday!) does anyone know what I can do? I don’t want to lose my progress and all my event items.

[fossil citrus]

PS5 Swtich No option to select cloud save from menu. cloud saves on Switch fine please help

[idle parcel]

Playstation does not support Cloud Saves yet. It is sadly a platform issue not a cloud/game issue.

[fossil citrus]

im gutted. It's defo OK with steam right?

[idle parcel]

Should work with every platform except Playstation, yes. I play on Switch and Xbox Game Pass in example.

[fossil citrus]

update. cloud save has worked fine from Switch to Steam. graphics on pc are stunning! the best imo! makes up for ps issue. and has counter calmed me lol 🤓

[fossil citrus]

only issue I'm having now is not all moonstones transferring from steam to switch- but are there when you transfer back, anyone else having this issue?

[modern rain]

Xbox One
I save and cloud save everyday. The Save to Cloud always says I'm out of sync by several days. I cloud saved last night and today it says I'm out of sync by 7 days and 17 hours. This has been ongoing since I started playing.

[fossil citrus]

I keep saving repeatedly until it says fully synced. I also save at regular periods during gameplay Hope this works

[modern rain]

Thanks, yes, I do the same and it always says fully synced, but the next time I login it will be days out of sync again.

[chilly spoke]

hello, my cloud save... will not save and i just lost like 3 hours of progress, does anyone know how to fix it?

[gilded mauve]

Platform: Nintendo Switch
synced account to an email address and now will not auto-sync to the cloud (it did before)
must manually save

[gloomy latch]

i’m also having this problem

[cursive kernel]

They don’t all transfer from platform to platform. Only the ones you get from the blue chests. Say the file you are using you bought on the switch those 8,000 (or however amount) will only be available when you play one the switch. I hope they change this but this is how I understand it’s working at the moment.

[autumn nest]

I have this too on Xbox

[idle parcel]

(Purchased) Moonstones are seperate, they do not transfer between platforms. Each platform has their own amount depending on which version of the game you bought on that platform.

[drowsy jasper]

Platform: switch / Issue: cannot cloud save. Everytime I try it says “failed”

[gloomy latch]

Haven’t been able to play for months due to cloud not letting me log in and support still hasnt helped me yet🙃

[safe flax]

Platform: Pc/Xbox
Issue: I can not get into my cloud save when switching from Xbox to Pc because it says that my email is registered to another account even tho I’m on the same one :’))
(I did send a ticket to support, but still just wanted to bring this issue up just in case)

[gloomy latch]

I have had the same issue for months. The only response i got from my support ticket was this a month ago, ages after i sent the ticket and had no response since

[safe flax]

Oh wow okay 🥲

[pearl inlet]

Platform XBox Game Pass via PC
Issue: I am not able too Cloud save for 18 days now. Since that there are daily new Posts in this channel and no solution.
Such a beautiful Game but such a bad customer support... 🥲

[real lion]

Platform: ps4
Issue: cloud save doesn’t let me put in a email does it use email from ps4 account to sign into pc
I bought game thinking I can play on pc I can cloud save but didn’t ask me for an email the cross save post I thought it ment I didn’t have to buy game again to play on ps5 n could cross save all platforms… !crosssave fix it so we can cross save plz

[idle parcel]

Playstation does not support cloud save at the moment. It is sadly a platform issue and not a game issue.

[real lion]

Ok Ty

[narrow heron]

Platform: Xbox / will not allow me to save to cloud

[crystal hull]

cloud save not working ever- using steam which like everyone- kicks u into offline mode ALL THE TIME. no cloud save meant no potato sigh 😦

[subtle pewter]

I use a PC (steam) using the game and until now it won't save to the cloud. My game has been out of sync for two days now. It worked fine before. And my connection is doing well.

[split lodge]

Mines been out of sync for 8 days 🥲

[gilded tide]

Hi! Can we not cross play between Nintendo switch and ps5???

[cobalt lava]

Same here on PC seems to be a trend on all platforms this 😁

[summer fog]

Platform: PC still not able to cloud save. It says “never uploaded” and when I try I get a message stating “failed to upload Cloud Save to server.” I’m sad because I need to get a new computer and don’t want to lose all my progress, star paths items, moonstones and founders items.

[drowsy jasper]

Platform: Xbox one | Issue: cannot cloud save. Says “failed to upload Cloud save to server”

[gloomy latch]

Platform: PC
Issue: Will not let me load my Cloud Save. No matter what, it continues to a new game fresh. I close out before it can save. I have sent two tickets that went unanswered over the last month. 😥

[unborn kayak]

Platform: Xbox
Issue: I am unable to log out of my Xbox so I can play on a different platform. I keep getting 2 error messages below.

[timid leaf]

Pc threw Xbox download. Haven't been able to save to cloud sence last night. Tryed again this morning and same result. I don't have a picture or video

[idle parcel]

Playstation does not support the games cloud save. It is sadly a platform issue. Every other platform works for crossplay.

[bold ridge]

Platform: xbox
Issue: it will not let me save to cloud and it says it’s never been uploaded. When I try it keeps saying failed to upload cloud save to server.

[desert heron]

Platform: PC/Steam
Issue: Previous save has been wiped from my game; clicking Continue puts me at the avatar creator. I’ve played something to the tune of 20 hours already and I’m pretty bummed my work is all gone :/

[fiery ether]

Platform: switch Issue: my game will not upload to the cloud. I’ve tried all I can think of to get it to upload so I can play on the less(only just) buggy version on the pc.

[copper imp]

***Platform:PC(Steam), Issue:***Save cant upload on the cloud server. Never happened before to my but right now I've been trying to save my data to the cloud since last night but it tells me it hasn't been uploaded to the server.I recently bought the game on switch also because I wanted to test some things, at first the cloud save worked then after a day it stopped working if I save the game from PC. Update: it seems that the problem has apparently been solved I connected again now in my valley from steam and it saved the game correctly in the cloud again, in a few seconds the save was loaded on the server correctly, in any case I will try to monitor it to be safe the situation if it arises again.

[wide canyon]

Platform: PC
Issue: I'm trying to log out so i can log in on my switch and the save to cloud keep being out of sync

[inner aspen]

I have never been able to cloud save. I will enter my username and password but it will not connect me. It just says unable to connect. My friend has this issue as well we are both on Xbox.

[cobalt lava]

Have the devs spoke about this? its so random, hopefully they are working on it.

[summer fog]

Someone was complaining about cloud saves on Twitter and the response from the official DDV account was: be sure our team is working on improving your overall game experience” which I’m hoping means they’re working on it. Or could be a generic reply. Nothing on the trello board.

[neon marsh]

Platform: Nintendo Switch. No ability to use the Gameloft Cloud Save, none. I created an account but it has never ever worked - error each and every time. I've changed my router to channel 11. I've reset my router. I've tried when only I was on the connection. Nothing. Nada. Nope. I'm on DSL which is all that's available here, I want to switch to the Steam version since the Switch crashes if you so much as look at it funny. I'm 40 days out of sync, I try daily and it never works.

[tribal drum]

I think it's a generic reply. Normal people speak normally and say: "We are aware of that issue and we're aiming to get it fixed for this/the next release." That sounds more like an evading politician, note how it specifically avoids to address the issue in question.

[glass depot]

Wondering why they make Playstation auto save? I messed up and wanted to reload to start over but ddlv forces a save with NO save files. It's super upsetting EVERYONE ELSE can reload or remove auto save but Playstation doesn't have that option. We actually don't have options everyone else has. Seriously thinking about just getting a refund.😡

[quasi plank]

Platform: Switch Issue: cloud save not working on my daughters account. She has a minor/supervised account and it is linked in game but it won’t link on the start up menu.

[lament needle]

PS5
Can't move my cursor over to cloud save or really anything. Have to adjust volume on the main screen. Works there but not in game

[elfin vigil]

I’ve been trying to save to cloud for almost 2 weeks. I’ve tried multiple times a day. I’ve restarted my switch several times.

[whole glade]

Platform XBOX

I created a cloud account a week ago and have been getting this almost message every time. I can’t remember the other message I received.

I did sign in my cloud account with switch. It had the golden potato in my inventory which I received just hours before, but everything else was 2 or more weeks behind. The switch version had less money, smaller inventory, etc.

[whole glade]

Now, my Xbox sees the cloud save from my switch, but I can’t save my current game on the Xbox to the cloud.

[bold ridge]

My cloud save will not work on Xbox it’s never been uploaded and I’ve tried for days it won’t upload no matter what I’ve tried I really wanted it upload so I could play on another platform But I can’t get it to save

[tribal drum]

How long did you try? It can take up to 6 hours of continous clicking on cloud save for me to save on xbox. I usually listen to an audiobook or watch YouTube on my phone while clicking the save when I need a cloud save.

[mellow mauve]

so i made a cloud save on my pc then used it for my wife to play on her laptop when the switch was having loading issues for the game. i can't cloud save my game anymore so i decided to make a new cloud save account and im getting the code in my email but nothing is popping up on the screen for me to put the code in

[bold ridge]

I’ve sat there and watched shows while I tried but I’m scared mine won’t work because it’s never been uploaded was yours like that too

[tribal drum]

Mine never saves on its own. I have to click save for hours. When it finally says that it saved successfully it does work though, I have restored from a cloud save. But it is the same trouble next time I want to save. It never saves by itself to cloud, and every time I quit game I get the error that it couldn't save to cloud before quitting.

[bold ridge]

I finally got mine to save I restarted my game after trying to save and it worked but it said it was off a hour

[tribal drum]

Yes, the out of sync time always seems way off, but you are probably good. Happy you finally got your save.

[cobalt lava]

Is it safe to set up a mouse and key presser?

[tribal drum]

Don't know. I have never used such a setup. I'd guess it could be non-trivial to setup since you have to click away the error popup and there is a huge time variance between failures.

If you do and get it to work please share. I'm afraid it might be a while before this is fixed.

It seems both QA and support have collapsed at this time.

[cobalt lava]

I have it working, but scared I'd pick up a ban of some sort

[idle vault]

Hello !
Platform PS5/switch

My wife is trying to log in to the cloud save in the switch from a ps5 save file. However when we go to the ps5 it doesn’t show what email or any info. She also said she never made an account on the ps5 for it. Any tips ?

[tribal drum]

As far as I know Playstation doesn't support cross play for Dreamlight Valley.

[tribal drum]

Welp, that's over three hours of trying cloud save tonight without success. Time for bed, but first I wish a thousand plagues on the developer who wrote the cloud save code. Pox on ye. Pox on ye. 😩

[agile crow]

More than 20 days that a could note save on cloud , New update tomorow... And After trying for more than 12 Times ( and check out i'm connected to internet and all) still not able to save ...really this is gettin bad

[granite robin]

I update the cloud save every few days & it tells me I’ve been successful. Then it showed today that it was 27 days, 19 hours since my last sync

[zinc shuttle]

yeah when I try to log in on my switch I can put in my email and password and click log in but nothing happens

and since it is not auto saving if the switch crashes and I havent manually cloud saved I lose everything and have to start over

[peak ingot]

Nintendo Switch will not save to server but I can save it to cloud on Nintendo

[tawdry goblet]

Playing on ps4 and never been able to save my game to the cloud

[agile crow]

I've got the same issue , i can't save anything on cloud and i've tried for days and hours ;-;

[idle parcel]

Playstation does not support the games cloud save function. Sadly a platform issue.