[Archived] [10-19-22] Founders Pack

[sick geode]

Issues with Founders Pack? Not receiving items/moonstones etc? Post here.

Platform:
Issue:
Photo/Video if necessary

[chilly aurora]

Steam
Ultimate Pack and Week One Bonus missing from mailbox
My lvl 1 Cloud Save (separate issue) has all the packs my lvl 40 Local Save has only the Base Pack and Week One is Unclaimable

The duplicated items showed up when an error occurred when attempting to retrieve a local save after logging out from the cloud failed.
Was unable to logout from cloud so created a new character locally and replaced files manually with backed up saved files.
This allowed me to claim the Base Founder's pack that previously was "claimed" but items not given.

[crude oriole]

PC/Steam
I purchased the Ultimate edition, but I only received the base Founder's pack rewards in the mail. I still haven't received the Ultimate pack since the patch. Game is fully patched, and I've restarted the game numerous times while connected to the Internet. No Ultimate rewards in mailbox or in my clothing/furniture inventory.

[rapid zephyr]

Switch.
Ive got the ultimate edition, haven't received anything. I am connected to internet. I did restart once because of a bug.

[dense chasm]

I haven’t received my companion’s from this pack on the switch. I didn’t have any errors while claiming the package in the beginning and I’ve restarted the and entered the game multiple times. :/

[polar bane]

Platform: PC /Switch
Issue: Bought Ultimate founder on Switch and received rewards there. As I wanted to play on PC as well, I cloud saved and bought it again on PC to play there. Never received the rewards or at least the moonstones.

[bitter venture]

Switch. I’ve never received the deluxe or ultimate items

[half garden]

PC/Steam
I purchased Ultimate Edition, but only received the Founder's Pack Base Game rewards. I have made sure my game is updated to the newest patch and I have still not received the rewards. I do have a ticket in through support, but got a very copy and pasted answer of it should work, you just need to update to the newest patch.

[dusty bridge]

Switch and PC version - Ultimate edition

I log into steam and boot the game, all moon stones are there. Cloud save and then log into the Switch. All moon stones are there. But then the Switch crashes and all moon stones disappear again

[dense chasm]

I haven’t received certain items in the founder’s ultimate pack, such as my companion’s from this pack on the switch. I didn’t have any errors while claiming the package in the beginning and I’ve restarted the and entered the game multiple multiple times. Has also updated to the latest version. :/

[round cove]

Platform: switch
Issue: purchased ultimate founders pack and only got the basic rewards upon starting the game. After the update/patch I still do not have my items or moonstones.

[craggy snow]

Platform: Switch/PC

I purchased the Ultimate edition, but I only received the base Founder's pack rewards in the mail. I still haven't received the Ultimate pack since the patch. Game is fully patched, and I've restarted the game numerous times while connected to the Internet. No Ultimate rewards in mailbox or in my clothing/furniture inventory.

[left plover]

Platform: Switch
Issue: I got the ultimate edition pack but only recieved the base founders pack in game. I've restarted the game numerous times while connected to the internet.

I am able to access cloud save, star path, and blue chests. Others listed those as issues so I wanted to clarify.

Editing again based on other posts Ive seen:
This was purchased on my partners profile on switch as a gift for me (and we do all the transactions on his account) but Ive played the game on my account. Nowhere stated that it was account locked, and it cant be purchased again separately in my account. Not sure if this matters or how I would switch it over if needed without losing my progress. Honestly since it's one purchase per switch I think the items should be avalible to every profile if thats an issue.

[trim wing]

Platform: switch
Issue: bought the ultimate edition, only recieved base founder pack.
I installed the update en restarted both game and the switch multiple time. Still nothing..

[snow stag]

Platform: Switch

Issue: I’ve updated the game with the latest patch. I purchased the Ultimate edition and only received the base game pack. I haven't claimed the base pack from the mailbox yet.

I already closed and restarted the game a couple of times. Still no Ultimate pack in my mailbox 😦

[visual sierra]

Platform: switch I preordered the game and if I go into my switch account I can see that I bought every edition. But in the game i just received the founders pack. When do i get the other items ?

[queen dome]

Platform: Steam
Version: 1.0.5.85
Issue(s):-

Cross-posting what I messaged in #1020728036913586266 as the issue also is now having an impact (or has always had an impact?) on Founders Packs, Week 1 bonus, and star path unlocks - original post here: https://discordapp.com/channels/938880698478125057/1020728036913586266/1020897112109617202

2 - restarting does not restore founders pack, week 1 bonus, or star path

3 - I have experienced user ID changes when restoring old save data manually

I have submitted 2 tickets. The first got a stock response that didn't fully relate to my issue saying "wait for the patch". Which I did. And it didn't resolve it. The second I am still waiting for, though (in fairness) that one is still only at 0 working days old.

I don't mind restarting. I just really hope they are able to fix cloud saving and do whatever needs to be done on the back end to ensure I get to keep the things I listed in issue 2 listed above.

Edit: since someone asked about time -- my PC has always been properly synced via Network Time Protocol and I have never "time travelled"```

[gloomy reef]

Platform: Switch
Issue: Same as everyone else. Never received any items from my purchase. Can't connect to the internet, or make a cloud save, or access any of the blue chests. Can't see the Star Path event. I haven't time travelled and have only played once since the patch released since I don't want to lose anymore progress to the bugs. Really hoping there will be some sort of fix soon or at least a reward for this since many of us have paid well over $70 for a broken demo at this point.

[unique summit]

Switch
Unable to purchase on another account? If this is the wrong channel, I’m so sorry.
I purchased the deluxe edition on my switch lite and I was trying to get my mom to buy the standard edition. In her eshop, it says they are all purchased and going to any of the pages, where usually there is a redownload option, there is none. We do share a nintendo online for family but I am the only one that has bought the game and only bought the deluxe edition.

[wheat timber]

Auch nach dem Patch kann ich mich mit meiner Switch nicht verbinden, bekomme somit auch nicht den Founders Pack, blaue Truhen sind nicht zu öffnen und es wird auch kein Event angezeigt.

[azure wharf]

Platform: Switch/PC
Issue: Claimed the ultimate founders pack on switch. Received everything. Logged into my account on PC and everything was fine at first, but the next log in on PC my moonstones went down from 17500 (20,000 minus the star path cost) to now 360 moonstones.

[neon cargo]

Bonjour j ai acheter le jeu sur PS5 en version ultimate et quand j ai commencé le jeu et j ai eu accès à ma boîte au lettre j ai pas eu les recompense du pack ultimate et sa fait une semaine
Merci

[neon cargo]

Bonjour j ai payer 70 euros pour avoir le pack ultimate il y a une semaine et j ai eu que les recompense de la version standard alors que j'ai pris la version ultimate et j ai toujours rien reçu

Pas de pack ultimate alors que j ai payer la version ultimate

[wicked mural]

Platform: PC
Issue: Not so much that I haven’t received the ultimate bundle as it is no matter what I do it will not connect to the internet, before the update I could but since the update it has not let me, so I’m not sure if I have received the bundle or not since I cannot check my mail or do any of the Star Path

[cosmic ingot]

Platform: PC and Switch
Bought game on both platforms, Base pack. received everything when i logged in on switch, once I logged onto PC (Steam) all items stayed but moonstones have all been removed.

[latent bear]

I also bought the ultimate edition and haven’t received anything. Did restart once and connected to the internet. Beside that I absolutely love this game!! Platform Nintendo Switch

[main veldt]

Platform: Pc/Steam I have bought the Ultimate Edition, I received all items, but not the 20.000 Moonstones 😦 In the Mail it says, I have claimed it.

[vast nacelle]

Still can't equip the dress from the ultimate pack.

[twilit hinge]

Ultimate pack missing 20k moonstones

Do we get refunds for these missing items or are we just out of luck?

[charred cloak]

Platform: Switch/PC
Issue: Initially started playing on PC via Xbox Gamepass and claimed the base founders pack. Have since decided to purchase the ultimate bundle on switch (Gamepass is only temporary). I enabled cloud save and restarted the game. I haven't had the option to claim the ultimate bundle (or even any mail) however the base items are appearing in my inventory.

[spiral granite]

Platform Ps5 I have issue I complete all quests for the pixar season pass but not get 2175 moonstone back

[supple shadow]

Platform: PS5
I bought the ultimate founders pack but have nothing in the mail for it. I only received the standard founders pack items. I had originally only bought Standard but later purchased Ultimate since I loved the game so much.

[pale bough]

Platform: Switch
Issue: Have not received any items from founders pack (clothes, furniture, moonstones) can not connect to internet, can not open blue chests if I try it says “now playing online! Could not connect!” or see events it says “come back later”.

[inland prawn]

Platform: Xbox/PC
Issue: I claimed my founders pack right before the most recent update this week then when I logged back in it reverted to an old save, it shows the items as claimed, but the shards specifically were not in my inventory (the furniture is present). I ended up starting over with a new save but still never received those items. Is there a way to get the shards back?

[junior tendon]

Platform : switch
Issue : never received any ultimate pack items even with the update. I check my mailbox everyday and nothing. Paid $70 for ultimate pack and only got base level items

[static pulsar]

Platform: Switch
Issue: Still haven't received items from the Ultimate founders pack 😔 I have the notice in my mailbox but no items. I've updated, and restarted countless times.

[tawny pelican]

Platform: Switch
Issue: I have the ultimate pack but i never got the items. It only gave me the stuff for buying the game
Pictures :

[brisk cosmos]

Platform: PC (Epic)
Issue: Ultimate pack purchased, items not received / unable to acquire.

[modern estuary]

Platform switch
Purchased ultimate and have not received anything nor the extra dreamlight shards + moonstones. Updated to new patch and restarted the game several times still nothing.

[bold ridge]

Platform: XBOX, Switch
Issue: I first started playing the game on XBOX game pass, but loved it so much I decided to buy it for my Switch. Bought the Ultimate edition, but haven't received anything, though they show up in my mailbox (though not in my inventory. I've checked EVERY day since!) Do I have to restart? I've maxed out my character, and unlocked everything, and almost all the villagers are at 10. What do I do?

[frozen dust]

Platform: Steam
Issue: Gifting Bundle game and DLC only sends DLC to person yet charges you for both.
I am aware that this is a STEAM specific issue and I sent a request over to STEAM customer support but felt that it was important for the community to know. Bought the Game and the Deluxe edition for my friends birthday, was charged the full amount for both, Steam only gifts the DLC and not the game. Trying to get this resolved before the sale ends

[lunar osprey]

Platform: PC (Steam) Issue: I got the Ultimate Edition DLC and I don't have all the stuff and I am missing some other stuff that I had because I had to restart my game because I could not do a quest and I got locked from picking stuff up

[lunar osprey]

This is all I got

[lilac zinc]

Platform: PC (Steam) Issue: I got the Ultimate Edition DLC and I don't have all the stuff and I am missing some other stuff that I had because I had to restart my game because I was soft locked

[plain mica]

Switch
Purchased ultimate only received the base

[sick geode]

!support **Hey guys please be sure to file a support ticket which gets sent directly to Gameloft aswell **

[vestal coyote]

Customer Support contact information:

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

[analog gulch]

I didn’t get my ultimate pack only founders pack please help

[sick geode]

!support Hey please put in a support ticket and hopefully someone at Gameloft can assist

[vestal coyote]

Customer Support contact information:

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

[analog gulch]

I already emailed them they haven’t gotten back to me yet

[young valley]

Platform: Switch
Issue: Received 2x Deluxe Founders Pack

Logged in today to harvest pumpkins and I had a whole extra founders pack in the mail. 14.5k moonstones and another copy of all the founders items. No extra donut ears or choco croc, just moonstones and furniture. (Pls let me keep them, Gameloft 🥹)

[ripe berry]

Platform: PC (Epic Games)
Issue: I still haven't received items from my Ultimate, I only got base level items. I've emailed a few days ago but still hasn't gotten any response.

[wraith vector]

Platform: switch
Issue: I have not received the rewards for the ultimate version. I only have the rewards for the base game 🥲 I already sent 2 tickets/emails but still no reply

[astral gyro]

Switch/Xbox gamepass

I originally played on my Xbox and got the basic founders pack but to play on my switch I bought the ultimate founders pack. Checked my mailbox multiple times after retarting and still no luck. Also my moonstones are gone even tho your FAQ says that they should be shared between platforms. 😦

[reef stream]

same problem

[inner scaffold]

I lost my ultimate pack from the mailbox after being told it could not be transfered to another account

[orchid seal]

Same here, I'm debating on asking for a refund at this point

[marble garden]

I bought the ultimate pack and have only received the base pack for Switch. I emailed again after the new patch was released and I still had issues and just received a generic "we are working on it but no time frame". I hope some extra items will be sent to those of us that paid full price for ultimate.

[analog gulch]

Let’s hope so

[odd flume]

platform: Switch
issue: Bought the deluxe pack but only for items for the base game 😢

[charred cloak]

I have the same problem. I restarted my game once I’d purchased on switch and the basic pack items were already in my inventory, but I wasn’t given the option to claim them or the ultimate items.

[waxen ember]

So I have a weird variation of this issue on the Switch: my partner and I started playing on Xbox One and we both received the base Founder's pack. I purchased the Ultimate Edition on the Switch and I received my Ultimate Edition items but when my partner launches the game on the Switch she doesn't have the Ultimate Edition items even though the eShop recognizes that she owns the Ultimate Edition.

[mortal wing]

Platform: Epic Games
Issue: I claimed my ultimate founders pack and had issue saving, logged back in and it had a faded out “claimed” button. None of the items are in my inventory. Moonstones are only from non ultimate pack. Mailbox completely glitched.

[wheat plank]

Platform:Switch
I bought the $70 one. I am not able to claim anything nor am I able to open blue chests and I cannot connect to the internet or the cloud It keeps telling me to come back later or failure.

[dense zenith]

Platform: Switch: Hello 🙂 At first sorry for my bad English. I buy the Ultimative Edition on Nintendo Switch (Lite) ... I love this game ... but I only get the "normal" Ingame Post with Items ... not the Items from the Ultimative Edition. 😦 What can I do? 😦 Thank you so much for this game. ❤️

I'm also can not go online, claim blue chests (or delete it) and can not get rewards from the Pixar Event since many days. 😦 (Only got these 4 Letters in my Mailbox)

[analog osprey]

Switch-
I bought the ultimate edition got everything but i never recived the moonstones (20,000 moonstone)

[bitter shale]

Platform: Switch
Issue: I purchased the Ultimate Edition but received nothing except the basic Founder's Pack. I did not get any more items or moonstones. Waited for the patch to be released but still have not received any of it.

[hexed path]

Platform: ps5
Issue: I purchased the deluxe edition but only received standard founders pack items. I'm connected, fully upgraded, buy still waiting

[marble iris]

Platform: xbox
Issue: I used cloud save to move my Switch game (where I purchased the Ultimate) to my Xbox to avoid game crashes. I logged on today and noticed that over 90% of my Moonstones are completely gone. I'm missing around 15,870 😦 Super upset and confused how they just up and disappeared.

[frosty granite]

Platform PC - Issue double Founder Pack Base mail . i hope i not get a ban or penalty for reporting this... I normaly play on my Steamdeck, at some point i got stuck on the cooking station and couldnt exit it or close the game. So i tried to log on over my pc/desktop in the attempt to kick myself out on my deck. i could exit the cookingstation on my pc. When i restarted my steamdeck and loaded back inside the game i suddenly had a new mail with the base game pack?? i clicked it away because i though it was a bug and wouldnt do anything. But now i got more Moonstones shown in my inventory. I still wanted to report this issue as it not function correct.

[icy blade]

Switch.

I purchased the Ultimate Founders Edition pack but when I tried to claim, it told me to connect to the Cloud and restarted the game. When I went to check the mailbox, it was empty but I didn’t receive any of my founders edition items or moonstones.

[terse garden]

I STILL don't have my deluxe and ultimate packs!!!

[terse garden]

Exactly what mine looks like

[orchid seal]

Just to add to it. Switch: still no ultimate pack

[strong flower]

PC/EPIC
not being able to redeem the ultimate founders items, it let me the base one but not the ultimate (the screenshot was taken on release day but the error still exists)

[hexed path]

Platform: Switch
Issue: Ultimate Edition not redeeming.

Hi all. It seems to be a fairly common issue here, but I thought I'd share my experience in case anyone else made the "mistake" I did.

My Switch has two accounts, both of which are set up for online. One is mine, and one is my partner's. I bought the ultimate edition by going through the Nintendo eShop on my account, as my profile is the one set up with the credit card.

As it was a gift for my partner, she started to play on her profile. When she completed the tutorial and went to her mailbox, she could only redeem founders pack items. The ultimate edition rewards were not there.

I was reading that the issue is that since I was the one that bought the ultimate edition, those rewards are tied to my specific Nintendo profile, which is disheartening to say the least. I bought this as a gift for my partner to play. I've never had an issue purchasing things in the past on my profile and having my partner access and redeem them on hers.

I really hope this isn't an intentional design decision. I was even willing to go and buy a second ultimate edition for her on her profile, but the Nintendo eShop does not even allow this, as the store shows it as already purchased.

I'm hoping this post at least sheds some light on ultimate edition redeeming issues others have been facing. I can also confirm that as of the latest patch, my partner is still unable to redeem anything.

I should also note that I do not want to redeem anything on my profile (I have not started the game on mine). I opened a ticket with Gameloft asking if the rewards can be transferred to her profile/account, but have not heard anything back.

[worldly flume]

Platform: PC Game pass
Issue: I purchased the ultimate edition after I started playing for free through game pass. I only played for about 5 minutes and made the decision to purchase it. So I closed my game, bought it, and started again. I guess since I started on the free version it only recognizes it as the base founder’s pack? I did receive the items via mailbox (just base game), and nothing else. The corner sectional, triangle table, carpet, tie dye hoodie, Mickey ceiling light, and Mickey donut ears.
I also received the candy crocodile companion, but have no clue where it came from.
I would hate to start over just to receive these items as I’m almost level 30 and made significant process and money. However, if that is the only option I have, then I might wait it out until the full game releases.
If I need to post pictures for proof, let me know and I’ll reply to my comment with them.

[wooden solstice]

Platform:Xbox
Issue: So I believe I accidentally gave one of my founder items to merlin for the quest to get something blue for merlin. Would there be any way to get that back?

[near yacht]

Platform: Switch
Issue: I purchased the deluxe edition and received everything EXCEPT the moonstones.

[proud geode]

Switch
I got the ultimate package and had thought I had received my items but now all of my saved data is gone including my cloud and I'm a little confused on what happened? I started up my game and everything was just gone?? Did I loose my items for good? Why did my cloud data disappear? If it is possible how do I get my items back?

[odd pollen]

Switch, didn’t receive my founder’s pack or ultimate package

[trim wing]

Thank you! This is what happend to me as well. We bought the game on my husbands account, but I played on my own. After reading this i started a game on my husbands account..and there they are!

Fortunatly my husband does not plan on playing the game, so I will just start over. But I do think this should be fixxed.

[cloud glacier]

Platform: Switch/PC
Issue: I originally purchased the Deluxe version for the Switch and was able to redeem just fine but with all the errors I've been experiencing on the switch and constant crashes I ended up purchasing the Ultimate pack on Steam for PC. I am logged in on the same account through cloudsave but for some reason my moonstones aren't combining even though I have redeemed them through the same game save, the deluxe moonstones were redeemed on Switch however and the Ultimate moonstones was redeemed through PC. I have 22,140 when I play on my PC and 14,140 on Switch but I should have 34,140 combined since the 14,140 is what I had before purchasing the Ultimate pack on PC.

[hexed path]

Platform: PC
Issue: window missing (the curved starry one).

[glossy kettle]

Following on. Thanks for explaining why we pplz on the switch is not getting out packs that we bought. However i kinda found a solution. If you have bought ur game on a different account that you are currently playing on for whateva reason. As long as you have never claim the pack. You can use the cloud save to go on that particular acct and claim the pack. Save to the cloud again and go bk to your acct and sign back into the cloud. But you need to sign out first on the other acct. if that helps anyone because it helped me. I finally got my ultimate flounder pack 💖

[orchid seal]

I'll try this tonight. My daughter has been waiting for the ultimate pack for two weeks now.

[wraith vector]

I tried but the game won't let me log out from the cloud 🥲

[young spruce]

I have the same issue!

For now I'm just doing without the pack since I would rather keep my saved progress

[heady thicket]

Platform: Nintendo Switch/PC via Xbox Game Pass
Issue: I originally bought the lowest tier Founder Pack on Switch, and after playing for a while I wanted to provide more support and get the higher tier items, so I purchased the Ultimate tier Founder Pack via Xbox Game Pass on PC. I received all the items except the extra moonstones.

[worldly flume]

Resolved. My friend helped me with this issue. It showed up once I made a cloud save account.

[glossy kettle]

U need to log out from ur current cloud den resign in

[young spruce]

Yup I think we have both attempted to but we would encounter an error while trying to do so

[glossy kettle]

u would have the error that say u cant save right? just put as new game.. it won't erase anything.. because it already save on the cloud. i tried dis on both my pc and my switch. once u are log out. follow those steps ^.. however if u don't feel so confident then. you don't need to do it till they fix it i suppose. but if you really want then you can try it.

[young spruce]

I'll give that a try, thank you!

[glossy kettle]

just make sure u save in the cloud before u log out and put as new game. <-- v impt step..

[terse garden]

I'm not starting over so they need to either fix it or give me my money back

[analog gulch]

@terse garden that’s how I feel too

[silent shoal]

If you restart do you lose your purchased pack?

[latent ermine]

Platform- switch
Issue- bought a basic founder's pack. Did not receive moonstone.

[wraith vector]

It worked! Thank you so much 🥺❤️

[terse garden]

I'm scared to do this

[terse garden]

Ok it worked. Ty. @glossy kettle

[glossy kettle]

ur welcome... cos i also know how it feels >< 🥰 we bought the ultimate pack that is exp but didn't get it..

[trim wing]

Absolutely! Having to start over should not be the solution. I didn't mind doing this, but it should be fixed without Having to start over

[glossy kettle]

you don't have to restart, if you bought the game on another acct other den your main account on the switch. just follow the steps

[analog gulch]

What steps

Cause I started over and I don’t have my ultimate pack at all

[bitter shale]

Opened the save on my husband's account (he doesn't play and hasn't claimed) and I don't have the ultimate pack there So annoyed at dreamlight valley for the lack of help and about ready to get a refund for it because I've completed everything else already and am not nearly as excited about the items, just annoyed

[analog gulch]

Does this mean I have to create another Nintendo account I’m not doing that

[glossy kettle]

did u buy the game in another game account on the switch? like if u make a us account or japan account?.. ur ultimate pack is tied to the account you bought your game in. so all you have to do is use the cloud save on your main acct and sign into it on the acct you bought the game with. den redeem the the pack.. then save back to the cloud and resign bk on to the acct you currently play in?

[terse garden]

Did u check the mailbox

[bitter shale]

We bought it on my husband's account and unfortunately these steps did not work for me. Yes---I checked the mailbox and my existing inventory to be sure

I logged out of my account and logged in again on his account and the items are there, now. Still very annoyed but at least I have the items. Thanks for the help @glossy kettle

[glossy kettle]

ur welcome.. thank the gods for cloud save. if not everyone will be in the same boat including me ><

[analog gulch]

Not that I know of I checked the mailbox when I started over and it’s completely empty no ultimate pack at all

Only the founders pack and my chocolate croc

I did buy it on the ps4 and I got it there

Should I just play it on the ps4 until they fix it

I’m so confused

[glossy kettle]

did u buy both ultimate packs from both switch and ps4? or just the ps4?

[analog gulch]

I bought the ultimate pack on the switch and on the ps4

[proven wraith]

Platform: Switch
Issue: My account was created on PC as I had the PC version first but then switched to switch, and my moonstones dissapeared.

[terse kiln]

Same thing for me
Platform: PC (Steam)
Issue: I created my account on Xbox Game Pass (PC), played there for a while and bought the season pass. Then bought the Steam version of the game, signed in there. When the save was restored it said I had 6600 moonstones, but when I was in the game I only have 1600.

[analog gulch]

I restarted my game again should I just finish the tutorial

Would I get it after I do that

[toxic fractal]

I have the founder's pack through Xbox game pass and bought the cheapest option of the game on switch (not sure which pack that is). I'm using cloud save and going between the two platforms but my Moonstones and event progress is not transferring to my Switch

[left plover]

For everyone stating their moonstones arent transfering when they log in on a different platform: they stated that purchaced moonstones are platform specific so they wont transfer, but the items you buy with them will. Info can be found here https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/faq/2878-will-my-free-and-purchased-moonstones-be-shareable-across-the-different-platforms/

[analog gulch]

Should I do I cloud save?

[inner scaffold]

Platform switch:
I lost my ultimate pack from the mailbox after being told it could not be transfered to another account. And now have paid for the ultimate pack without getting the rewards and wasting £25

[rocky tulip]

Platform: switch
Issue: I still do not have the ultimate founders pack. I emailed support that I had updated and still didn’t get the ultimate founders pack. When they finally replied, they told me to do the update I already informed them I did, and never responded again despite reaching out multiple times. This seems really unjust as we don’t get the same opportunities to get all the Pixar event rewards since I can’t get my ultimate pack moonstones to unlock premiere rewards.

[turbid lichen]

I am having the similar issues as well. I've also emailed them through Gameloft support and never heard back. I eventually got some items, but I haven't received my dreamshards at all.

[chilly aurora]

Sounds like we're all S.O.L.

[worn onyx]

Xbox one
Any update on founder pack fixes? Had the ultimate edition items but then started over n lost them

[vague cliff]

If you purchased the ultimate edition after release, are you still supposed to get all the items that come with it? They're not showing up anywhere for me to claim.

Platform: Xbox

[trail granite]

Same. I just upgraded and haven't got anything new yet

[charred cloak]

Is there any update? I emailed Gameloft last week but haven’t yet received a response. Getting pretty annoyed as I’ve spent £60 for basically something that people have paid £25 for. Nintendo don’t refund purchases so right now I’m stuck. I haven’t been able to get my moonstones so unable to partake in the event which means I’m going to miss out on additional items through no fault of my own. Is there going to be some kind of in-game compensation for this because it seems like this is one of the games biggest issues and nothing is being done about it.

[sick geode]

They are aware of founders pack issues, just have to wait for the next patch.

[gray viper]

So apparently my husband bought the game on his profile not knowing I wouldn't have access to the founders pack items. We got it a little over a week ago. He just started his own game and that's how we figured it out and he doesn't want the items at all but I still really wanted them. Is there a way to fix that issue?

[sick geode]

!support You'll have to get help via Gameloft themselves, hopefully they'll be willing to transfer packs to your account

[vestal coyote]

Customer Support contact information:

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

[sick geode]

Include both yours and your husbands ID too.

[gray viper]

Ok thank you! I will give it a try.

[fathom tendon]

Nintendo Switch
I have brought the ultimate edition, only got items from founder pack. Tried restarting the whole game, still nothing.

[trail granite]

Update: looks like my game finally realized I was supposed to get the deluxe and ultimate stuff so I'm good now

[fierce coral]

Switch: Pre-purchased the Ultimate Founders pack. Items showed up in my mailbox. I claimed them - however, my companions are not in my wardrobe. I don’t even have a companions subsection. There are also other ultimate pieces that say they’ve been claimed but are not in my inventory (crown, fireworks motif, blue and gold clock, etc). It is very strange because some of the items did show up in inventory from this pack - (space parka, moonstones, Mickey themed furniture) I haven’t read that others are experiencing this type of issue. Please tag this post if you know of a fix! Extremely hesitant to restart since there have been cloud save issues today. Thanks!

[late gulch]

Platform: Switch
Purchased the ultimate edition and have only received some of the items you’re meant to get and none of the moonstones either.

[worn onyx]

Any update on when this will be fixed?

[dry moon]

Platform: PS4 Pro
Issue: My sister started a New Game after a game breaking glitch and only got the Basic founder's pack when she purchased the Ultimate Edition.

[hexed path]

@gray viper I had the exact same issue. I bought it for my partner on my account.

I put in a ticket with Gameloft just after release day, and was simply told to wait for the next patch. The next patch came, and the problem persists. I even specifically asked it they could transfer the packs, and that was ignored.

Let me know your results @gray viper ! I'll put in another ticket as well and keep you posted too.

[patent raft]

Did you open your wardrobe while outside. I found out you can't change companions or even pull up the companion section while inside a building

[fierce coral]

THIS WORKED, THANK YOU!! This should be pinned somewhere. 🦊❤️

[patent raft]

I agree it needs pinned somewhere, or patched so you can change your companion regardless of being inside or outside...would make more sense

[steel sparrow]

Platform:Steam

Issue:I purchased the deluxe edition and only received the founders pack

[floral field]

Same

[empty urchin]

Platform: Xbox

Issue: My husband bought the ultimate pack for me from his account because I couldn't find it in the Microsoft store through the Xbox itself to purchase so he went through the computer and found it and bought it for me several weeks before launch. I pre-downloaded the game to be ready. I have only received the basic founder's pack items as if it's counting my account playing the game through game pass. I'm assuming the ultimate pack items are stuck on my husband's account that he'll never play. I have not logged into his account to confirm because I don't want any issues with a possible transfer because his account had played. I've heard others that have multiple accounts on the xbox say that both accounts have gotten the items because of it being free on game pass. Regardless of if this is true I'd like to have the items transferred to my account because they are a complete waste on my husband's account since he has zero interest in playing this game.

I've sent two emails through the bug report system since the games launch asking about this and have gotten zero responses to them (hubby sent the first one and after a week I sent a second because he wanted to make sure he hadn't mistyped my mail). I understand they are busy and probably have thousands of emails to go through so I'm just wondering if there is any kind of time frame on getting this answered and/or dealt with?

[visual pike]

Items from the deluxe and ultimate Founder’s Packs are appearing in chests. Please fix this. It’s not right that people paid money for these “exclusive” items when some people are getting them for free.

[opaque oyster]

PC Steam
https://cdn.discordapp.com/attachments/1017002636089774102/1023749241413304350/unknown.png
Received this via a blue clothing wild bag that I got out of a yellow chest that spawned from a coin mini game from thorns
So to repeat ...
Thorns> Many Coins> Yellow Chest> Grab bag> CONTENT I SHOULDN'T have received like this.....

This is not the first time this has happened and I am going to start keeping track because it is far too frequent that I am receiving leveling friendship rewards, star path items, or founders bundle items from these bags.

This is a HUGE insult to anyone to has paid money for these packs, especially those who have paid money and still are having issues retrieving it.

[elfin gull]

Platform: Switch
Issue: I checked my mailbox when I started and got an error. I only received my founder pack and not the other letters everyone else is getting. I didn't get the choco crocodile and stuff. Is there something I can do to fix this?

[sleek sluice]

Platform: Switch
Issue: Purchased the Ultimate Pack ($70) and have only received the Founder’s Pack items. My purchase was back on September 10th and I contacted support, was told to wait for update. Nothing changed post-update. Getting frustrated that I see people getting the items I paid for, for cheaper, while I’m not getting them at all. I understand this is something you guys are working on, but I wanted to post to let you know it is still happening.

[thick cove]

I have the exact same problem. I’m hoping with how many are having that problem they will extend the Pixar event. It’s frustrating paying for the most expensive option and getting NONE of the rewards.

[topaz valley]

Platform: Switch
I purchased the Ultimate Edition, and have only received the basic stuff. Game is fully updated as well.

[empty urchin]

I was able to get everything in the event on the basic founder's pack's worth of moonstones (just opening the second set of tasks and other rewards) just fine...except you run out of tasks before you can get the last batch of moonstones and I'm not paying 200 monnstones to unlock 175 moonstones. Seems silly. lol

[thick cove]

Oh wow😃 yeah I got zero, not even just the founders pack, when I paid for the full😳 so I would’ve tried with just the tiny bit of moonstones😆 definitely need a little bit more thought put into it

[empty urchin]

That's weird that you didn't even get the basic founder's pack stuff when you can't even play without buying it. -.- But I feel your pain though. Hubby bought us the ultimate pack and I have yet to see anything but the founder's pack. I have a sinking suspicion the ultimate is stuck on his account he'll never play and it's acting like I'm just playing via game pass so I got the basic stuff. -.- Still waiting on an email response about it.

[thick cove]

They’ve at least been conversing with me by email, but no fixes as of yet. That’s got to be frustrating too

[glossy kettle]

use your cloud save and sign on to his account... den redeem the pack den save into the cloud again.. den sign back the saved cloud to your acct..

[empty urchin]

I don't know if it will work that way? I'm worried about signing into his account to even check because I'm afraid if I do they'll tell me something like "well, his account was played so we can't transfer it, sorry" and we'll be out the $80.

[glossy kettle]

just open the game before u sign into a new game.. just sign into your cloud

[nova orchid]

Similar experience for me on the switch. Messaged support two weeks ago and not even an acknowledgment besides the auto response

[empty urchin]

I finally got a response today. Just the generic we don't have a fix but we're working on it so at least that's something.

[shrewd raft]

same issue on ps5 and same issue with my customer support ticket
the only answer I got was about the first patch (which didn't fixed the issue at all...)

[small topaz]

Same for me. My cloud save also says 0 hours where my local save is correct. So frustrating to pay for something and not get it.

[hexed path]

<@&963826351872294912> Could we get any sort of feedback on these founder's pack issues that isn't the generic support email response? I even tried to submit another email through the Gameloft website just now, and I kept getting an error saying to try again later.

[round cove]

I have yet to receive my ultimate founders pack and have yet to hear back from anyone about this. We spent money on a product and still haven’t received what we paid for. The team needs to be on this and communicating about it PLEASE. $100 is not a small amount of money.

[drowsy island]

Switch platform: I had to restart due to a game bug/glitch that wouldn’t let me advance a quest which stopped the rest of game play. (I tried seeking answers to no avail) I lost all of the ultimate founders pack that I paid for and am now playing as if I purchased the base game. If I purchased it shouldn’t I have access always? SMH where are my “perks”? Not to mention not receiving the moonstones so no Star Path for me. I get that it’s a beta test etc but if you’re going to charge $70 then I do have the expectation to receive what I purchased regardless of amount of restarts due to developer issues.

[steel spindle]

Switch

Literally have nothing in my mailbox. I purchased ultimate, I started playing waaaay before the first patch and I saw people had 2 dreamshard messages but I never received anything!

[pine dew]

Platform: switch
Issue: I purchased the ultimate pack... I'd like to receive what I have paid for. I only got the base one... I'm upset that it's not fix yet.

[young spruce]

Are you using the same profile you bought the game with?

The ultimate pack is attached to the profile you bought the game with (which is something I only learnt through this discord) These links might help: #1020819398887473284 message #1020819398887473284 message . Do note that you must save in the cloud before logging out to keep your progress!

[hoary hemlock]

Platform: xbox
Moonstones dissapeard off my account, I have the basic version, so I started with 5000, I bought the Pixar pass and after a few Daysi my moonstones dissapeard to up to 1800 Even when I completed te pass, this is a bug indeed because on my steam account that I use for creating content , I still have 5500 and I also bought the Pixar pass there.

I only bought Pixar points (ball points) on my Xbox account once and it was by mistake.

[young spruce]

I forgot to tag earlier but I hope the solution works for you!

[pine dew]

@young spruce no my bf bought it, but I can't buy the ultimate version in my account cause it says "purchased". So what can I do?

[young spruce]

Would it be correct to assume that both the profile you are using and the one your bf used to purchase the game with are on the same Switch device? Meaning that they are 2 separate profiles on the same device? In my case I had 2 profiles, one I used actively for games and another for the eshop. When I used the first one I couldn't find the founder's pack when I logged into the game; it was only when I used the eshop profile and logged into the game that the pack showed up.

The good thing is that cloud save works even if you use a different profile to log in, so what I did was to sync to cloud save while on the active profile, log out, switch to the eshop profile and use cloud save to login. Then once you claimed the pack you can sync to cloud save again, log out and login again using your original account.

[orchid seal]

I tried that. Still no pack. I’ve had my daughter play on my profile for the last week and still nothing.

[astral gyro]

Still no ultimate pack showing up on my switch 😦

[neat plinth]

Platform: Switch/PC (Steam)
Issue: I purchased the Ultimate Edition for Swtich, but due to how laggy/buggy that version of the game is, I decided I wanted to play on PC too. I just needed access to the game, so I bought the Base edition on Steam. I used my Cloud Save to sync my PC to my Switch. Everything in the game is there, except I've lost all my Moonstones from the Switch (just over 18,000) and only show 700ish. When I logged back onto the Switch, my PC Cloud Save overwrote my Moonstones. It was fixed eventually, but I've been avoiding playing on PC because I don't want that to happen again. I put in a support ticket last week, but don't have an answer yet

[hexed path]

Hi all. I just received a reply from Gameloft regarding the issue of Ultimate Editions being purchased on a different account on the same system.

Long story short, they told me they don't have the technical capabilities to add or transfer content from one account to another, and they suggested contacting Nintendo for a refund.

Anyone who has ever tried to get a refund from Nintendo knows what a nightmare it is.

This is very unfortunate news to say the least.

[glossy kettle]

your moonstone is only for the game you bought from.. so if you bought the ultimate from the switch the 18000 will stay with the switch acct.. it not transferable across platform.. so you can only use your ultimate pack moon stone on the switch.. but wat you buy with the moonstone is transferable across platform.

[fallow jackal]

Dang it! I’m having the same issue. Cause the account I bought my game on has all the extra stuff. But I can’t play on that one, cause the game literally broke and I’m afraid if I start all over I will lose all the items 🥺

[empty urchin]

Well, they need to figure it out then. There's going to be A LOT of people super ticked about wasting $80+ because somebody else had to buy the damn game for them (myself included).

[hexed path]

@empty urchin Agreed. Especially considering the only workaround involves utilizing cloud saving, which itself is a huge mess right now. Multiple people reporting lost progress, deleted games, lost ultimate Editions, etc. 😒

[empty urchin]

Yep, that too. My issue is Xbox related. I couldn't find it through the xbox store (on the console) to buy it originally and had to have hubby buy it since he could find it on the computer and he's the game pass holder. Being that it is on game pass whether he bought it or not shouldn't make any difference. He'll never play the game. So they are saying we completely wasted our money because they can't figure out how to transfer stuff to a different account like any other game company can....ok, then,.

[left moat]

Restarted and never received then founder’s items after restarting, only had the first week play gifts and little battle pass currency 😭 no dreamshards. Sent ticket, no response. Tried reinstalling etc , nothin~!

[old salmon]

Switch

Bought founders pack. Received all items but no moonstones.

[ornate dock]

Switch
Missing ultimate and deluxe founders items.

[floral field]

I have the same issue... I hope I will be able to retrieve all of my founders pack and first week gift 🥲

[icy magnet]

PS

missing all of deluxe founders pack.. in mailbox but unreachable, also orb in bottom of mysterious cave was stuck in wall and was unreachable it has now disappeared.. i am FAR into game i dont want to have to restart

[idle python]

This happened to me too, I hope there is a fix.

[inland hamlet]

Switch
Purchased game and received items but 0 moonstones. Any fix to receive the 8000?

[sacred rampart]

Xbox one I purchased the ultimate pack but haven't received the founders pack items

[mortal python]

Platform: PC / Switch
Issue: Bought the Ultimate edition on Switch and received all items and moonstones via in game mailbox. Had crashing issues on the Switch so backed up with cloud save then bought the Standard edition on PC (Steam) to continue playing. Standard edition items and moonstones have not been received / delivered to mailbox. Also, I always save to cloud before closing the game, but when I load up the game the following day it says it is out of sync by minutes or hours.

[kindred arrow]

Platform: Switch
Issue: Received base founders pack. Purchased Ultimate and still missing two tiers of rewards. No response from support to ticket raised

[round cove]

Platform: switch
Issue: still no ultimate reward pack in my mailbox. No answer from my support ticket I sent over a week ago. Nintendo will not refund the game. I want the stuff I paid for. You may not have the ability to transfer things, but you DO have the ability to put it in our mailbox. Its so frustrating to have spent $100 and get no response and none of the things I paid for. You need to fix this problem.

I have put in 2 tickets over the last few weeks the game has been available. Neither was answered. At this point, since you can’t fix the problem, you need to gift everyone the contents of the ultimate founders pack that paid for it.

[torn aspen]

Platform: switch to PC (steam)

Issue: I started the game on the Switch with a cloud save and it was just the regular standard edition. I didn’t like the gameplay on switch and realized I could play PC so I got the deluxe edition on steam. When I got in, I tried multiple times to login my cloud save and it didn’t let me so I figured I just had to start over. Once I got the prompt my items were ready to claim from my mailbox it told me to login to cloud save to properly save my items so I tried one more time and it finally let me. It had me choose between my local save and the save from my switch so I obviously chose the original cloud save because I had gotten farther on that one. It did say I could recover my local play if I wanted to (can’t figure out how to do that though.) once I got back in the game my original save loaded but the deluxe items I paid for were no longer in my mailbox and have not showed back up for days. I honestly would start over in my local play if I can be directed how to find it if it means I get those items! Any help?

[upbeat pebble]

Platform: PC (steam)

Issue: I paid for the ultimate edition but I haven’t received the items or moonstones, not even the basic items from the base founders pack. I’ve raised a ticket on the dream light valley site, but no response yet.

[night schooner]

Platform: Switch. Issue: I paid for the Ultimate Pack and have not received any of the items or moonstones.

[sullen ivy]

Platform: Switch (and PC)

Issue: cannot claim any of the ultimate pack rewards after buying it for Switch.

I played through gamepass for a while, then got the ultimate pack for my Switch. I logged into my gameloft account on the switch, but didn’t realize it couldn’t sync with my PC cloud save because of my not having the time and date set up correctly, so I had played a bit on Switch even though it wasn’t synced. The rewards showed up on this Switch save, but I could not claim them because it wouldn’t allow me to with my date/time not being correct. (There was a blue chest with a grayed out wifi symbol and I couldn’t proceed.)

Today I fixed the date/time problem and cloud sync works beautifully, but I cannot get the rewards to show up again since my local save data was replaced with the cloud version from my pc.

I have restarted the game and my Switch. Any ideas?

[sullen ivy]

I’m in the same boat but started on PC and then bought Ultimate for Switch. I hadn’t even claimed mine and I can’t get them to show up now that I’ve carried over my save from the first platform

[spring mountain]

Platform: PC(gamepass)/Switch
Issue: I started playing the game on Gamepass but was loving it so much I bought the ultimate edition on switch . However the 20k moonstones never arrived even though they show as claimed. You can see in the second screenshot I only have the ones leftover from the original 8k after buying the Star Path and whatever ones i earned on the star pass

[empty urchin]

I just logged into the game on hubby's xbox account and tried to log into my cloud save and couldn't so just started a new game on his account and yep, there's all my Ultimate Founder's Pack items sitting in his mailbox, wasted because he'll never freaking play this game. I'm furious to say the least.

[wet swan]

Playing on the switch. Never received the pack I purchased.

[topaz valley]

Playing on Switch, never got the reward for completing Minnie Mouse's final quest!

[stiff summit]

Also have the same switch issue - bought ultimate edition but only received base game pack. Have sent on email already but looking for help as I have not received a response

[visual pike]

Platform: PC / Switch

I already had the ultimate edition on switch, and I purchased standard to play on PC. I didn’t receive the 8,000 moonstones from my PC purchase.

[small topaz]

The Pixar Fest ends 10/11 and we never got the Ultimate Pack Moonstones. We paid a lot of money for the Ultimate pack and will loose the moonstones.

[compact pier]

Switch: I purchased the deluxe founders pack and should have 14,500 moonstone - I only have 280 which were earned in the Pixar event and from chests. Cannot unlock any premium levels due to not having enough moonstones. I claimed my founders pack and have all the items except for moonstones.

[charred cloak]

I really wanted the balloon basket but no response/clarification here makes me feel like there’s going to be no opportunity given to us to get it. I think I’m more disappointed over the missing moonstones and therefore missing out on the full Pixar fest star path with it being a timed event. It’s really frustrating.

[steel minnow]

Platform: Xbox One
Issue: Purchased Ultimate Pack on Xbox One, Had previously purchased on Nintendo Switch. Received the Ultimate Founders Pack letter in ingame mail box for second purchase but not the original founders pack ingame mail. This was specifically purchased for the moonstones since they are not cross platform transferred.

[orchid seal]

Platform: Switch As everyone has said I purchased the Ultimate Edition on September 10, and still haven't received the pack. My daughter was wanting the fox and outfits (I didn't even pay attention to the moonstones, though we didn't receive those either). I tried to uninstall the game tonight, hoping that might fix it. Still nothing. I'm getting really irritated at the lack of transparency with this issue.

[ornate dock]

Did you check your mailbox? They’re not given right away in the game, and no notification that they’re there. Once you get your mailbox though they should be there

[thin vault]

Platform steam: Brought the founders pack on steam after previously trying it out on gamepass, my moonstones are showing on gamepass and not on steam - the platform I actually brought it on!!! Raised a ticket on 11th September, still have not heard anything back almost a month later. 😕

[thin vault]

Finally had an update to my ticket: "purchased moonstones are platform specific.
This means that they are not transferrable to another platform, and you can spend these platform-specific Moonstones on the related platform only (on the one where you bought them)." But the platform I brought them ON is steam. I didn't buy them on xbox game pass, I paid for the founders pack ON STEAM. Feels like I'm just being palmed off to be honest. I don't want to have to pay for xbox gamepass each time I want to access my moonstones, especially when I paid for the game in full on steam.

[crimson orbit]

Systems: Switch and PC
The same thing happened to me! Where did they go?

[sturdy crescent]

Were you ever able to get the refund? I’m disappointed that this seems to be their only response (I still haven’t heard back from my txt but very similar issue, I didn’t realize I bought the game under my sons account)

[deep ledge]

System: Nintendo switch
Problem: started game on xbox. Purchased the ultimate version for my switch and never received the ultimate package items.

[kind wolf]

Platform:switch
Ultimate pack
Missing moonstone currency.

[rare scroll]

Platform: switch
Ultimate pack and I am missing the 20k moonstone currency

[warm ivy]

Plattform: Switch
Standard Pack
Problem: I did not receive any package items....

[ashen badge]

Platform: Steam
Standard Pack
Missing 6.5k moonstones after transferring cloud save from xbox game pass to steam.
I received the 8k moonstones on xbox game pass for pc, bought the pixar pass and then bought the game on steam, after logging into my cloud save on steam the moonstones disappeared.

[charred cloak]

I believe the moonstones are restricted to the platform you purchased them on. You can purchase items with the moonstones on said platform and those items will be accessible on other platforms via cloud save but the moonstones will not be accessible.

[ashen badge]

The problem I have is that I purchased the game on steam, so technically still purchased it, and I am not going to keep paying for Xbox game pass when there are no appealing games on it. IMO this is a issue that they should fix, imagine having cloud save so you can play on multiple platforms, like taking your Nintendo switch on a flight and then missing your moonstones because you bought it on your PC, etc.

[charred cloak]

Yup.. I think a lot of people are in the same boat with playing across multiple platforms. You definitely shouldn’t have to pay for gamepass just so you can access moonstones lol

[hexed path]

I ended up doing the cloud save switch solution because I was fed up, and it luckily worked. My partner was luckily not having issues with her cloud save (unlike so many others) so I logged her out of her cloud save in her Switch profile, logged back into it on my profile, claimed the items from the mailbox since she was technically now playing on my profile, saved the game, logged back out of the cloud save, and logged back into the cloud on her Switch profile.

Ridiculous that I had to try all that in the first place to get it to work, but she now has all her Ultimate edition rewards that were only on my Nintendo profile.

[marble iris]

Moonstones are platform specific. Since you logged into Steam using the Cloud Save you made on Xbox, the 8,000 from the Founder's Pack on xbox stayed there. They do not move around, only rewards and chest Moonstones will transfer. You cannot combine the xbox Game Pass Moonstones and the Founder's Pack you bought on Steam. It's one or the other.

[sturdy crescent]

Thank you for the response!! I was worried to sign out but I’ll try tonight

[sturdy crescent]

I keep getting a cloud save recovery error saying it failed to recover the last game saved. Only options are new game, cancel and retry 😔

[round cove]

How did you log out of a cloud save? I see a spot to save to the cloud but not log out. I want to try this!

[round cove]

Has anyone been able to get a refund for the founders pack from Nintendo?

[echo oak]

Platform: Steam
Issue: Tried the game on Gamepass and did not purchase a founder's pack or edition. Decided i wanted to play long term on Steam and purchased the Deluxe Edition. Started a new save on Steam and have not received any of my deluxe edition rewards. I have the founders pack rewards (blue chair etc.) but no extra moonstones or anything past that. Accessing the mailbox gives me an empty News window. Ticket raised has not gotten a response yet, but wanted to know if this gamepass/steam interaction is common or a one off. Thanks!

[kindred arrow]

no but I'm going to be requesting one soon through Paypal dispute as its been almost two weeks with no response to my support ticket. Totally unacceptable

[round cove]

Good idea. Maybe I’ll do the same. I also have had no response from my ticket.

[round cove]

I have news on the refund front… I called Nintendo today because someone told me you can ask to have the purchase license transferred to another account on the same system. That didn’t work because it is a third party purchase or something, BUT they offered to refund it for me so I could repurchase it on my account and have access to the rewards. They said it’s a one time exception because I’ve never asked to refund anything before and that I will not be able to ask for a refund in the future because they’ve now warned me that digital content is non transferable and non refundable. So if you’re like me and have never refunded anything with Nintendo you might be able to do that. 🤷🏻‍♀️

[next island]

Platform Xbox/PC & Switch
Issue: do not have moonstones from founders back

I got the base founders pack through my Xbox game pass subscription and also purchased it on switch. I received all the items from the founders pack with the exception of the moonstones. It is showing that they were claimed in my mailbox, but not appearing in my total moonstones.

[tidal dust]

It’s the same for me, doesn’t show on total moonstones

[hexed path]

From the main menu before you enter the game. You'll see the cloud save option there.

[hexed path]

I hit "new game" and that was what allowed me to sign out of the cloud save.

[odd flume]

so 'new game: does not erase all the data we have so far? I'm too afraid to hit 'new game' option fearing that it would wipe the save file and create a whole new game😢

[marble iris]

The two cannot combine. Purchased (which Founder's Pack ones are) are PLATFORM specific and do not move around. So on xbox you have your 8,000 and on Switch you will have 8,000 (if you got Standard), you will not see 16,000.

[marble iris]

See my comment above. 🙂

[next island]

I never got any of them, I have 90 based on chests I have found

[bitter venture]

Platform: switch
Has anyone received the items from the ultimate and deluxe edition, who didn’t before?

[kindred arrow]

nope. not even a response from support

[random hinge]

System: Nintendo switch
Problem: I haven’t received any of my found pack items

[indigo harness]

I think this may have been what I was seeing on my cross platform cloud save. I gave myself a heart attack!

[gray kite]

Platform: Switch I had my 25k moonstones from my founders pack, but they disappeared and now they are all gone.

[molten ibex]

Platform: Switch
I’ve purchased the ultimate founders pack and only received the base game items.

[sullen inlet]

Platform: Switch
Purchased the Ultimate pack but only received the base game pack with a few moonstones. I’ve submitted a ticket but haven’t gotten any response too.

[gritty jasper]

Platform : Switch and PC
Issue : I lost my moonstone when I change to play on PC steam. I got 8000 from mail and use 2500 moonstone on Starpath when I played on Switch but the game crashed a lot so I bought the game on Steam and load cloud save but I only have 2000 moonstone left. I bought base game on both Switch and PC.

[gentle prawn]

I started with the x-box pass and collected 8000 moonstones and have switched over to steam to continue playing and have lost all my moonstones and I got them all with the starter bundle. Is there something wrong with it because i lost all 8000 moonstones.

[crude oriole]

The moonstones are tied to the platform you claimed them on. They are still there on Xbox; they just won't show or be redeemable on Steam.

[gentle prawn]

Thanks for telling me. it sucks because I don't use X-BOX Anymore

[crude oriole]

Yeah, I think it's a terrible design choice.

[gentle prawn]

It is.

[solid plume]

Unfortunately I believe it is a limitation of the system/platform regulations rather than an intentional choice on Gameloft's part

[prisma bloom]

Switch/PC
Bought packs for the switch (just the basic one) and my pc (ultimate) but only received the moonstones from the switch founders pack. All items from the PC founders pack showed up but shortly after I redeemed it the moonstones disappeared from the second founders pack

[covert cape]

Platform: PC/Steam/Xbox
Issue:

Didn’t receive 20,000 Moonstone and some of the other items from the Ultimate Founder’s Pack. I purchased it on Steam.

[worn fjord]

Platform: Switch
Issue: I have only received the founders pack items, despite having all packs?

[void crow]

Platform: Switch
Issue: i bought the $30 pack and in game it suggested that i create a cloud account, so i did. After signing up and doing the email code verification, i went to claim the founder base game pack and im unable to. i just started the game could i just restart and try and claim it?

[silver vector]

Platform: Switch
Issue: Purchased the Deluxe pack, but have only received the Standard pack items and moonstones.

[timid lantern]

Platform: Switch, Xbox
Issue: purchased the Ultimate edition on Xbox, I have the items from the pack when I go to play on my switch, but I don't have the moonstones. I have them on Xbox just not on switch

[visual pike]

Moonstones are locked to the platform where they were purchased.

[timid lantern]

Ahhhh, did not know that! Thank you!

[pine dew]

Yes same device and two accounts. He bought the ultimate on his shop. I'll try and hope it works. Thanks

[pine dew]

I've tried the same thing with my bf and mine account, but It didn't work. Any suggestion?

[proven grotto]

Any news when this bug will be fixed? Paid 75$ and only have base pack items 👎🏻

[obsidian drift]

Platform: switch
Issue: Purchased the deluxe pack, got the items just fine on the first runthrough, then had to yeet my save, uninstall/reinstall and start fresh for an unrelated bug (which was fixed when I did those things), but when I started the new game there was no sign of any of the packs I paid for? Are they a one save only type of deal or have I screwed myself over here? I'm also having issues connecting to the interwebs in game, if that makes a difference? Never had access to cloud saves/star path/blue chests at all in either save

[vale pond]

Please make it so that founders pack items (which were advertised as founders pack exclusive) are not available in clothes pouches we can obtain for free in game, allowing those who did not purchase founders pack to receive founders items.

[ripe berry]

(2) I have been playing since day 1 and I still haven't received any of the items aside from the basic items

[celest pendant]

After updating, saving to the cloud as recommended, and starting the game again, all my Moonstones (I had 21.000) vanished. I now have only 2.5k moonstones left.

My moonstones were part of my founders pack deluxe edition. Please tell me I'll be getting them back??

[flint elbow]

Still missing the Founder Pack on the switch after 1.1

[modern estuary]

Update complete and followed the layout as suggested in discord announcement. Still no ultimate founders pack or even the moonstones.

[lilac zinc]

Updated the game an still don't have my Ultimate Founders Pack items! I'm disappointed

[serene violet]

My girlfriend updated the game and didn't still received the items from the Ultimate Founders Pack, is there something to do ?
I send something at the support and they say, "In the near update", is that update or any other update ?

[proven grotto]

Still didnt get my ultimate founders pack items. Very upset

[livid swan]

Same here… No Ultimate Edition items. Can I just get my money back? 😕 At this point I don’t even think it was all worth it.

[quartz basalt]

Platform: switch/pc (steam). Issue: on switch I purchased the ultimate founders pack and on pc I have the basic. I am missing my founders items for ultimate and my moonstones across the board. I have reported my issue to gsmelost and am just lost as to what to do. I am also super frustrated because I’ve spent over 100 dollars. I just want my pretty princess gown Uhg.

[clever spire]

switch console and still didn't get the stuff i paid for i spent 70 dollars on this and still haven't got my stuff a little sad

[sick geode]

This thread is being archived so we can keep track of new issues, opening a new thread now