issue accessing accelerate dashboard | Prisma | Page 1

idle notch Feb 25, 2024, 9:58 PM

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I cannot log into my console and prisma is throwing these errros constantly

There is a hold on your account. Reason: planLimitReached. Please contact Prisma support if you think this is an error.

native forum Feb 25, 2024, 10:13 PM

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Hi there,

Confirming with our team, but there doesn't seem to be any issues on our side. Are you on the free (starter) plan and have you not given a method of payment? When plan limits are reached and the payment method is unable to be charged, then a hold is placed on the account.

idle notch Feb 25, 2024, 10:13 PM

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yeah that probably happened then what details do you need

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I cant login to the dash

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my githubs 2-fly-4-ai

native forum Feb 25, 2024, 10:15 PM

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can you go to console.prisma.io/logout and try to login again? I'm not able to support further than that unfortunately

idle notch Feb 25, 2024, 10:16 PM

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Can' t access anything like I have been banned or something.

native forum Feb 25, 2024, 10:20 PM

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Have you received any emails from us about pending or required payments?

idle notch Feb 25, 2024, 10:23 PM

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Nope nothing in my mailbox

native forum Feb 25, 2024, 10:43 PM

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issue accessing accelerate dashboard

idle notch Feb 25, 2024, 10:45 PM

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I also tried with a different browser and gmail. Still have the same issue.

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neat zephyr Feb 26, 2024, 8:07 AM

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@idle notch Do you see any errors in the browser console?

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Also, can you check the network tab to check for any failing requests?

idle notch Feb 26, 2024, 8:48 AM

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definitely blocked me I made a new account with another github and works fine. What can i do.

idle notch Feb 26, 2024, 9:32 AM

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https://console.prisma.io/login/github/callback?code=a7a390a0ca05b53db69b&state=eyJ2YXJpYWJsZSI6IkRSY0xvZmUzdEloakNUSlR3TVZQakJYWS1rdUYtdy1GZm1xYzNIOTBHS3MiLCJyZWRpcmVjdFVyaSI6Imh0dHBzOi8vY29uc29sZS5wcmlzbWEuaW8vbG9naW4vZ2l0aHViL2NhbGxiYWNrIiwidXRtIjp7InV0bV9zb3VyY2UiOiJ3ZWJzaXRlIiwidXRtX21lZGl1bSI6ImhlYWRlciJ9LCJ1YSI6eyJ1YSI6Ik1vemlsbGEvNS4wIChMaW51eDsgQW5kcm9pZCA2LjA7IE5leHVzIDUgQnVpbGQvTVJBNThOKSBBcHBsZVdlYktpdC81MzcuMzYgKEtIVE1MLCBsaWtlIEdlY2tvKSBDaHJvbWUvMTIxLjAuMC4wIE1vYmlsZSBTYWZhcmkvNTM3LjM2IiwiYnJvd3NlciI6eyJuYW1lIjoiQ2hyb21lIiwidmVyc2lvbiI6IjEyMS4wLjAuMCIsIm1ham9yIjoiMTIxIn0sImVuZ2luZSI6eyJuYW1lIjoiQmxpbmsiLCJ2ZXJzaW9uIjoiMTIxLjAuMC4wIn0sIm9zIjp7Im5hbWUiOiJBbmRyb2lkIiwidmVyc2lvbiI6IjYuMCJ9LCJkZXZpY2UiOnsidmVuZG9yIjoiTEciLCJtb2RlbCI6Ik5leHVzIDUiLCJ0eXBlIjoibW9iaWxlIn0sImNwdSI6e319fQ%3D%3D

marble fog Feb 26, 2024, 4:07 PM

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Hi @idle notch, Can you access the accelerate dashboard now?

idle notch Feb 26, 2024, 10:37 PM

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Nope still have the same error

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call back error

idle notch Feb 27, 2024, 9:28 AM

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can anyone fix this for me

native forum Feb 27, 2024, 4:42 PM

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Hi @idle notch , our engineering team is digging into this and believes it's an auth issue. We would love it if you could hop on a call to dig into it further together. Could you DM me and send me a good email so we can get that scheduled?

#issue accessing accelerate dashboard