#Game is taking away my rewards? I don't understand why i have been accused of this.

1 messages · Page 1 of 1 (latest)

small jacinth
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Game says I have been irregularly obtaining rewards in the game? I have been playing this game for years and spend so much money, why would I do that? Now they are taking away my helliolites and fragments. Please help. User ID: 1785550450852843520

toxic walrus
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I have the same problem

small jacinth
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I am playing this game competitively and this removal of my rewards will be a huge blow in my economy planning. Now this is going to be so tricky to plan around this and maintain my ranking. What is even going on here? What did I do wrong?

plush jay
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atleast you didnt get banned 🤣

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i wrote in customer service like a week ago and still dont have respond 🙁

small jacinth
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That's terrible. Why would I get banned though I did nothing wrong? That would be immoral

plush jay
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I missed out on all the donation promotions because of the ban and I don't know if I'll even get unbanned

halcyon pewter
# small jacinth That's terrible. Why would I get banned though I did nothing wrong? That would b...

Hello Adventurer,

I have forwarded your issue to the respective department and they will answer you in a more thoroughly way than i can do at this moment, but
In the meantime please note that you agreed to the Terms of Service:

https://dragonheir.sgrastudio.com/service

And any misconduct can be handled accordingly by the Developers.

Please wait for their answer tomorrow.

Kind regards,
Kelsier

Dragonheir: Silent Gods - Dark Fantasy Epic Strategy RPG

Reforged & Renewed, A Brand-New Experience!

small jacinth
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what misconduct? what are you talking about?

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are you implying that I have cheated in this game?

small jacinth
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Oh it’s not you that sent out that msg, okay then hope they get back to me soon, thanks

halcyon pewter
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Correct, but somehow my text disaapeared 😆

So repost:

I forwarded on their behalf with just general hint to ToS and possibilities. Further answer will follow tomorrow

rose raptor
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Dear Traveler,

We have fixed the issue related to abnormal reward in the Tavern Chess Battle ranking rewards. To ensure fairness across the server, we have conducted a unified review and handling of the relevant reward records based on system logs. The rewards you are rightfully entitled to will not be affected, so please rest assured. You can click "Learn More" in the mail to check the amount that needs to be returned after adjustment.

Regarding your account’s ranking reward claim records, in order to protect personal privacy and avoid confusion in public communication, detailed information will be sent to you via private message. Please kindly check it.

If you have any further questions, feel free to contact us, and we will assist you with further verification.

plush jay
# rose raptor Dear Traveler, We have fixed the issue related to abnormal reward in the Tavern...

Hi, sorry to jump in here.

I’m also affected by the auto-chess rewards bug and submitted a support ticket about a week ago, but haven’t received a response yet.
My account received a penalty, and I believe it may be related to the abnormal chess rewards, as nothing else unusual occurred on my account.
I would really appreciate it if someone could take a look at my case. I’m completely fine with removal of any abnormal rewards.

Thank you in advance.

rose raptor
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Could you please provide the character ID so that the relevant team can verify it?

plush jay