Reward return letter

[vale siren]

I believe that you are wrong to ask for a refund of resources. It was your problem, no mine. I didn't do this on purpose, there was too much activity on the first day to notice your bug. If you take at least one award for yourself, i will give this letter to my lawyer
User id: 1411750464186131456

instead of apologizing that you made a mistake, you make us suffer because of it

[split flame]

Can you please elaborate further on your issue? I dont see a bug here yet.

[trail glade]

Александр, добрый день!

Не могли бы Вы описать чуть подробнее проблему, с которой столкнулись и о которой идёт речь, чтобы мы могли помочь Вам?
Потому что сейчас, к сожалению, мы не до конца понимаем суть тикета.

[split flame]

Are you referring to this?

[fleet cliff]

this just happened to me too

now they are asking for my rewards back

[vale siren]

Я про это письмо, я лично ни чего не делал, вы этим письмом сейчас забираете у меня ресурсы, которые по вашей вине произошли

Это ваша проблема, что нам начислили лишние награды, перед релизом нужно было все хорошо протестировать, т.к вы допустили оплошность, вам нужно было принять ошибку, а не заставлять людей возвращать

[split flame]

All unnecessary Postings will be deleted. Keep this posting free of Spam and comments. Thank you.

[vale siren]

please tell me why we should suffer because of your mistake?

[split flame]

Hello Adventurer,

I have forwarded your issue to the respective department and they will answer you in a more thoroughly way than i can do at this moment, but
In the meantime please note that you agreed to the Terms of Service:

https://dragonheir.sgrastudio.com/service

And any misconduct can be handled accordingly by the Developers.

Please wait for their answer tomorrow.

Kind regards,
Kelsier

[vale siren]

thanks for the answer. but I didn't do anything illegal. I just played the new chess game mode, then they gave me rewards for the rating. The fact that you had a failure is not our fault.

[split flame]

Please wait for their Statement tomorrow, i just forwarded their first general response.

[split flame]

Reminder! Dont post unrelated to this exact topic.

[worthy quiver]

Dear Traveler,

We have fixed the issue related to abnormal reward in the Tavern Chess Battle ranking rewards. To ensure fairness across the server, we have conducted a unified review and handling of the relevant reward records based on system logs. The rewards you are rightfully entitled to will not be affected, so please rest assured. You can click "Learn More" in the mail to check the amount that needs to be returned after adjustment.

Regarding your account’s ranking reward claim records, in order to protect personal privacy and avoid confusion in public communication, detailed information will be sent to you via private message. Please kindly check it.

If you have any further questions, feel free to contact us, and we will assist you with further verification.

[vale siren]

I don't understand what kind of fair game you are talking about? how to give heroes to bloggers so fairly, how to answer for your bugs, so you are talking about justice. I think that you imposed the punishments incorrectly

[vale siren]

What's going on there? Why are all my fragments gone? There is not a single fragment in the inventory. How long will you continue to mock?

[split flame]

did you read your DM? Flora told you she will sent Details via Direct Message

[vale siren]

ok we'll wait

[worthy quiver]

Dear Traveler,

We have shared the details of your reward acquisition in Tavern Chess Battle via direct messsage. Please kindly check your inbox.

For the rewards that need to be returned, you can click "Learn More" to view the details. You may choose to submit the required resources yourself. If you do not currently have the required items, the system will automatically deduct them once you obtain them in the future.

We understand this may cause some inconvenience and sincerely apologize for any impact on your experience. Please note that this action is not targeted at you individually, but is based on system verification results and applied uniformly to address abnormal reward, in order to ensure fairness across the server.

If you have any further questions, please feel free to contact us, and we will continue to assist you.

[maiden charm]

Hi, Flora!
Is it a personal implementation or across all players?