Account appraisal - can't claim wyrmarrow

[odd flare]

I successfully appraised by account for 2000 wyrmarrow, and it says that I can collect it in the in-game events page. However, when I go to events in-game, there is nothing.

[quasi jay]

Hello Traveler,

After completing the above activities, new and veteran users can claim rewards from the in-game event page. Event rewards are available only to characters within 7 days of registration.

[odd flare]

I think I am on my 8th day. Can anything be done about this? This is because I was prevented from appraising my character due to a known bug (where it says the server is busy)

It is quite a bummer to lose these rewards because of the bug

[quasi jay]

Event rewards are only available to characters registered within 7 days. If you are still experiencing this issue, please provide relevant screenshots for further review.

[odd flare]

I mean I was prevented from getting the rewards because of a bug, since the account appraisal had certain issues (I saw other players saying that it was being worked on). By the time it was fixed, my character passed 7 days and I can't claim my rewards anymore. Would it be possible for me to get the wyrmarrow transferred into my character?

[quasi jay]

Dear Traveler,

Could you please clarify which phase of the Account Valuation event you are referring to (the previous one or the latest one)?

Additionally, kindly provide your account information and a screenshot of the valuation results so we can assist you further.

[odd flare]

I am referring to the latest one. This is my valuation result

My character ID is 2190171851896179712, character name Classier

[quasi jay]

Account Valuation rewards cannot be transferred to other accounts and are only available to characters registered within 7 days. Therefore, we’re unable to proceed with your request. We sincerely apologize for the unpleasant experience.

Thank you for your understanding.

[odd flare]

It's not another account. It is my account, the same account which has my character Classier

I registered as a new player

I understand that it is only available to characters registered within 7 days, but it was because of the problem with the website that I was unable to do so