Shop Broken, Can't Navigate UI

[wise iron]

Frequently (not always), when I go into the store, it continuously clicks on the tab it entered in. If I try to click on another tab, it clicks back to the first one in less than a second. I can see the clicking animation running on a loop in the first tab. This won't allow me to purchase anything in the Shop or navigate the menu at all.

[lone mulch]

Dear Traveler,

To better assist you, please provide the following information so we can further investigate the issue:

[Region]:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log. After the upload is successful, provide a screenshot）

Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

[wise iron]

Hi Flora,

Thank you!

Region is USA, I am in server S6-079. I repaired the game and am currently not able to recreate bug -- I will send game log if/when I can recreate. Thank you for the help!

[lone mulch]

Okay, please feel free to leave a message if you still have questions.

[wise iron]

Hi there. This is now continuing to happen, once again making it impossible to navigate the shop or purchase anything on tabs that aren't the first page. I have uploaded my log , here is a screenshot

I can't access that location due to the iPhone's control of the file system. is that enough for you to use to locate the log ?

[earnest steppe]

As it is weekend please wait for monday on a follow up from this. Thank you for sharing your upload. This helps 🙂

[lone mulch]

Dear Traveler, thank you for your patience. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.