#HELP PLEASE

1 messages · Page 1 of 1 (latest)

prime thistle
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Dear Dragonheir Support Team,

I am writing to sincerely apologize and seek a resolution regarding the recent ban on my account (Thyrossen Name: [Thyrossen]

I purchased a "Dragonheir Staff" package through a third-party seller, believing it was a legitimate discounted promotion. I now realize this was a grave mistake. The seller has since charged back the funds, which I understand constitutes fraud and has caused a deficit on my account, leading to the ban.

I value this account and the community deeply, and I never intended to violate the Terms of Service or deprive the developers of their rightful revenue. I am fully prepared to make this right. I would like to request the following:

Verification of the total debt: Please let me know the exact amount in USD/in-game currency that was charged back.

A path to repayment: I am willing to pay the full difference directly through the official store to clear the negative balance and "buy back" the value of the items.

I have learned my lesson regarding third-party sellers and will only use official channels moving forward. Please let me know how I can settle this debt so I can return to the game.

Thank you for your time and for considering my appeal.

Best regards,

flat sentinel
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Hello Traveler,

Could you please provide the character ID of the banned account?

prime thistle
flat sentinel
prime thistle
flat sentinel
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Information about your banned account.(For example, character ID:Please click the [+] icon in the upper right corner of the game screen, then click [Avatar] to view the character ID at the bottom of the character information page.

prime thistle
neon basin
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Look in your email history

prime thistle
strong osprey
prime thistle
flat sentinel
prime thistle
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🤡 🥱

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accounts on america server are delete?

prime thistle
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what ever

prime thistle
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the exact reason this game is completely dead.

flat sentinel
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After verification by the relevant team, there is currently no record of any account ban associated with the character name "Thyrossen".

If another one of your accounts has been banned, please send us the relevant account information via private message so we can further assist you.

Thank you!

prime thistle
grave lantern
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The server got revamped and no accounts where lost in the process. But it is needed to verify via Game ID. So we need a Game ID from for example a purchase completion to the connected account or confirmation of the transaction where your accounts ID is visible.
And please stop shouting. Thank you

grave lantern
strong osprey
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Or check for old Screenshots, the ID is on every screenshot of a full ingame screen

grave lantern
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Yes bottom left string of numbers

prime thistle
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That ?

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Please tell me is that 😩🙏

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That one please, tell me is that one 🙏

sudden wagon
prime thistle
# sudden wagon

cant find anything like that, must be the one on top, is the same number no ?

strong osprey
prime thistle
flat sentinel
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After verification by the relevant team, there are currently no account ban records related to the character ID: 2032115718806038528.

prime thistle
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i want play again with my account. help me to play please.

flat sentinel
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You can try logging in using the third-party email that was previously linked to your account to see if you can locate the correct account.

prime thistle
prime thistle
prime thistle
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Hello ? someone help me please?

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@flat sentinel