Cannot open artefact chest

[neon mirage]

Hi I can't open this chest, after I click on Confirm on the 2nd screen I am told to contact support. Can you send me the artefact in my mail box maybe?
Olikat 1417661439522915328

[bleak orchid]

Dear Traveler, thank you for your patience. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.