#Download stuck at 12%
1 messages · Page 1 of 1 (latest)
Could you kindly check if after uninstalling Dragonheir that there are no other folders named Dragonheir/Dragonstride on your device?
This used to be an older error where after uninstalling we had to manually delete folders that were created on the device before installing the game again
Dear Traveler,
We have received your feedback. Please provide the following information so we can further investigate the cause:
[Region]:
[Device Information]:
[Game Log]:(please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot)
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.