The game constantly reconnects to the server, and the problem isn't internet related. I've spoken with several other players from other countries, and they're experiencing the same issues. The game is simply unplayable because each action takes up to 30 seconds, and battles can end with a player leaving the game at any moment.
#reconnecting to the server
crimson copper
clear heron
Same here, Germany, S3-RE17. Members of the alliance have the same problem.
neat storm
Please let me know your countries you play from
limpid path
Denmark, S3-RE17, AciaNet(fiber)
fierce glade
Denmark S3-RE37
brisk basin
think it might be most of europe having issues
wild mortar
RE1 have been having issues, members from Norway, UK, Central Europe
agile arch
Denmark S3-Re11 keep losing connection and have to reconnect but falls off after 2-5 mins
have to close the game to be able to connect else it just get stuck in loading screen on my phone
same issue with pc
digital crown
france here & the same dc
gleaming tree
Germany S3-RE11 also constantly DC
timid bane
+1 Germany
radiant steeple
Poland S2-043 getting dc'ed over and over for couple of hours already
zenith venture
Italy here: stuck on login screen or login and thrown out again saying: reconnect
S3 re17
wild mortar
@echo moon and @regal hearth have been affected too
sinful olive
Sabotage on Europe. 🫠
sleek moat
country : france
green dagger
My game is bad work
coral canyon
Us - server S3-001
wild mortar
Just been booted again S3-RE1
inland barn
neat storm
First Update: it is not serverbased
Investigation continues
polar mulch
Same at S3-RE6
inland barn
S3-RE7
sinful olive
They investigate it... so grab a coffee or a tea and do somthing else 🙂 it's Saturday!
@neat storm will inform us when there is an update on the issue
lucid prairie
ICH FLIEGE NACH % MINUTEN AUS DEM sPIEL
tidal pagoda
Squishy servers atm :X
white comet
same annoying stuff every weekend now it seems
neat storm
same annoying stuff every weekend now it seems
First time ever this has been reported, not a weekened issue.
Occaisonally somethings happens but this doesnt seem to be game related, servers are running well for most players.
tidal pagoda
First time ever this has been reported, not a weekened issue.
Occaisonally some...
It happened couple of times after the relaunch that the servers went poof for most
Same is happening atm
white comet
First time ever this has been reported, not a weekened issue.
Occaisonally some...
yeah i didnt even know a channel for reporting this issue existed. not the first time for me. usually i just log off and dont care
steep summit
Hi, is there a problem with the game? It keeps disconnecting me since yesterday. I can't play for even 2 minutes before it reconnects.
tidal tangle
Well I've never had this issue until yesterday
orchid sorrel
same here login for couple of minutes then disconnecting alone i tried to switch the wifi to 5G on my phone same issue
tidal pagoda
Give em time to fix it
neat storm
It happened couple of times after the relaunch that the servers went poof for mo...
There havent been any reports before that had this impact. Sometimes spain has issues cause the Broadcasts are limiting some frequences to have better value for major sports 😆
And sometimes regional issues.
But this is globally and so far, not serverbased i been told.
steep summit
I play on PC and never had any problems until yesterday.
tidal tangle
Same
fallow badge
Finland S3-RE38 playing phone started afternoon getting kicked out game and nothing loads in game
steep summit
I'm on server 119, I don't know why it keeps disconnecting
broken fractal
@neat storm also firs time for me i never got dc but today 20 times
orchid sorrel
it started yesterday but wasn't as bad today it is impossible to play keeps disconnecting
earnest timber
Us in the US our server is in limp-mode
stark quarry
same here. super laggy when i can get on.
wild mortar
Sabotage on Europe. 🫠
We can guess who by 😂
sinful olive
Hahahah I have some thoughts
wild mortar
Hahahah I have some thoughts
steep meadow
Uk account, but in Malta. Same issues.
neat storm
** Update 2: jitter-issues between singapore-service-providers and european providers**
Needs to be fixed on the providerside and staff hopes its done soon
sinful olive
Now, it runs without dc.
stark quarry
better but still quite sketchy
molten sorrel
no change - still a lot of disconnects
stark quarry
Yep. Really bad time for this. Trying to build and test endgame
lament pumice
Dear All,
We sincerely apologize for the inconvenience caused. If the issue persists, could you please provide your character ID and game log. You can go to Settings, find an icon that looks like an axe, click it to upload the log, and then send us a screenshot of the upload.
Thank you for your understanding and cooperation.
lament pumice
Dear Travelers,
Thank you for your patience. Regarding the frequent disconnection issue that occurred in some regions around 12:00 UTC+0 on January 3rd, we have confirmed that it was caused by network fluctuations from service providers. We have already contacted the relevant network service providers and made optimizations.
If the issue persists, please feel free to contact us again and provide your in-game character ID and game log so that we can further assist you.
Thank you for your understanding and support.
crimson copper
Dear Travelers,
Thank you for your patience. Regarding the frequent disconnecti...
1614131089322514432
Everything was fine for the first half hour of the game, but now the constant reconnections and disconnections from the server have started again. (My mobile carrier is fine, other games work without problems, and browsers also load normally.)
steep meadow
1414143001660241920
Same here. Keeps disconnecting/super slow to load. Both on WiFi and normal data. Both of which are fine for everything else online.
lament pumice
1614131089322514432
Everything was fine for the first half hour of the game, bu...
Dear Traveler,
To help us further locate and address the issue, could you please let us know your current region? Thank you very much for your cooperation.
crimson copper
Dear Traveler,
To help us further locate and address the issue, could you please...
Ukraine
lament pumice
1414143001660241920
Same here. Keeps disconnecting/super slow to load. Both on ...
Dear Traveler,
In order to better solve your problem, please provide the following information so that we can further investigate the cause:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log. After the upload is successful, provide a screenshot）
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.
burnt grove
Same here. Playing from Spain,tried playing from PC and Smartphone,using wifi,smartphone and optic cable. Severe delay and or back to login screen. P.S: Now stuck on the intro Cinematic,on a loop and nothing happening.
lament pumice
Same here. Playing from Spain,tried playing from PC and Smartphone,using wifi,sm...
Hello Traveler, could you please also provide your game log and character ID? Thank you for your cooperation.
burnt grove
fossil yoke
lament pumice
Dear Travelers,
If this issue continues to occur, please provide your Character ID/Region and game logs so that we can investigate the cause.
[Character ID]:
[Game Log]:
[Region]:
Thank you for your cooperation.
lament pumice
Hello Traveler, could you please also provide your character ID? Thank you for your cooperation.
lament pumice
Hello Traveler, could you please provide your character ID and your region? Thank you for your cooperation.
lean fog
Good afternoon!
Unfortunately, my problem still hasn't been resolved. It's exactly the same behavior as yesterday. It hasn't gotten any better.
limber heart
Same problem here from US - S3-002. I'm not sure how individual player logs will help. It's pretty clear this is a server-side issue.
solemn tendon
Hello, the issue is still not fixed for me :
1527014826237950976
S2-RE59
Ukraine
I'll provide a log later from my PC
neat storm
Same problem here from US - S3-002. I'm not sure how individual player logs will...
No its not, cause many olayers can play stable, like myself for example
timid bane
Player id: 1788083778363352064
Region: Germany
Hello and sorry but since yesterday the game is not playable / enjoyable at all. The issue is not resolved and prevents us from participating in many different events
wide fog
Hello, problem here too....
Player ID : 1410906040948842496 Region: Greece..... thank u!
weak hill
Same problem Hungary S3-RE43 nickname Almagama
timid bane
Hello and sorry but since yesterday the game is not playable / enjoyable at all....
Lost a battle because of disconnect wtf. Block all in game activities and take a server into a maintenance mode it is better then loosing resources and rating 🙁
solemn tendon
Hello, the issue is still not fixed for me :
1527014826237950976
S2-RE59
Ukrain...
uploaded log
fleet stirrup
I’m in the US and stuck at this screen after I try to log in on all my devices.
steep ore
hello problems from italy too, i had to do a fight in story mode 7 times because it DC's me every time in the middle of the fight or during the cutscene, it keeps disconnecting me every 2 to 3 minutes
stark quarry
same issues as yesterday...trouble getting past the login screen...then once i do its laggy and DCs often...Player ID 1448764426532874240
stark quarry
booted off with this error
autumn flint
S3-016 I'm getting the same issues.
warm bolt
Spain
fresh depot
There is a lot of connections issue today , unplayable , not able to claim anything today. We Will need something to compénsate the day lost , within the update Tomorrow.
flint spear
@lament pumice
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dragon_crash_1767542243.2
S3-RE10
I can't play, can't do anything. Reconecting over reconecting! 😡
sweet violet
Same issues. I'm from Spain.
outer bridge
My game is so broken it can't even upload the log. But I see another fellow from Greece managed to do it, so I guess we should be able to play, one of these days.
sleek fern
Same problem in Canada
molten sorrel
no change since the update - disconnecting every 5 minutes
steep ore
same problem in Italy, literally it's been 3 days since the game has become unplayable
junior dune
A lot of players are in the same situation. The devs team is aware of that and i'm sure they do their best to find a solution. Of course i know it is not the answer you are waiting for, but this is the only thing we can for now : wait 🙂
signal quarry
yea same problem each boss challenge DCs before i can save my run its stupid...
molten sorrel
I've tried connecting via VPN to some south korean server - don't have any disconnects after that - and it works so much faster.
waxen parcel
S2-045 keeps DC'ing.
stark quarry
UPDATE: no change in the last 3 days
slim cliff
I am thinking of quitting this game
sleek moat
I am thinking of quitting this game
The problem isn't the game, I'm in France and I have the same problem as the rest of you. Aside from waiting, there aren't really any miracle solutions.
waxen parcel
I've tried connecting via VPN to some south korean server - don't have any disco...
I used a VPN to connect to South Korea and I've had no DC's. Thanks for sharing this.
lilac girder
Reconecting constantly. s-013. constantly kicks me out of the game👎
stark quarry
ok, something has changed now...playing relatively freely <fingers crossed>
steep meadow
Ya. It’s issues with other providers. Only affects some people. It’ll get sorted. Just done get too stressed about it.
outer bridge
All good now in Greece. Just in time for S3. I hope it lasts.
stark quarry
spoke too soon...its better for sure now, but still get DC every 15 min or so
orchid forge
It comes and goes but for couple of days I experience huge lag and tons of reconnects. USA, West Coast
stark quarry
no issues in the last couple hours ...
junior dune
no issues in the last couple hours ...
where are you from ?
stark quarry
where are you from ?
southern US
junior dune
Still have no issue ?
stark quarry
Still have no issue ?
so far so good!
lament pumice
Dear Travelers,
We would like to check in and confirm whether the frequent disconnection issues you encountered have improved after the January 5 update.
If the problem still persists, please contact us via private message and provide the following information to help us investigate further:
Please open the link "myip.ipip.net" on your device, copy all the information displayed on the page, and send it to us. We will review it as soon as possible to identify the cause.
Thank you for your understanding and cooperation, and we apologize for the inconvenience caused.
steep meadow
All good here… now it’s too fast!! 😏 Thanks for sorting.
orchid forge
So far so good