#Bugged packs appearing

1 messages · Page 1 of 1 (latest)

cursive nacelle
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Pack appeared after finishing elemental domain 10. It shows nothing and has no clickable buttons. Restarting the game fixed it, but still a slight annoyance.

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hybrid frost
#

Was this on the Throne of Dragon Server or official server?

copper mauve
#

Dear Traveler,

In order to better solve your problem, please provide the following information so that we can further investigate the cause:

[Game Log]:（please click the axe icon on the right side of the page to upload your game log. After the upload is successful, provide a screenshot）

Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

cursive nacelle
hybrid frost
#

Forwarded and thank you for clarifying🫡

woeful snow
#

same here

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#

Try to upload game log, but impossible. Error each time

copper mauve
# woeful snow Try to upload game log, but impossible. Error each time

Dear Traveler,

If the above methods do not work, please refer to the following instructions: （Regarding your inquiry about providing log files, please refer to the following instructions: ）

1.How to get a log: The log files are under /Android/data/com.sgra.dragon/files/
2.How to get a log: Steam\steamapps\common\Dragonheir Silent Gods\logs

Please find the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log. Please pack all the log files and send them to us. Thank you for your cooperation.

woeful snow
#

I'm not using Andoid nor Steam. I use the DH launcher, so both method are non usable

meager crag
copper mauve
#

Dear Travelers,

Thank you for your feedback. This issue may be caused by a temporary instability in the game’s payment or network connection, which can result in the pack interface loading incorrectly.

In most cases, closing and reopening the game or re-entering the pack interface will resolve the issue. At the moment, we’re unable to identify a specific root cause, but your feedback has been recorded.

We’ll continue to monitor the situation, and if any abnormalities are identified, the development team will work on optimizations. Thank you for your understanding.