Connection time out

[upbeat drift]

Hello, I am encountering a connection time out error when trying to log into the game. Other apps and games are working fine

[earnest ruin]

Dear Traveler,

Regarding the login issue you reported, please try switching your network or reinstalling the game. If the problem still persists, in order to better identify and resolve the issue, kindly provide us with the following information:

[Operation screen recording]:
[Download/login method]:(e.g., Steam/PC launcher, Google/FB login issue)
[Device Information]:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot）

Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

[upbeat drift]

ClS_Qinh
Singapore
iPhone 14 Pro, iOS 26.01

[earnest ruin]

May I confirm whether your current region is Singapore? Could you please provide your specific location within Singapore?

You may also try enabling a network proxy and switching to another region to see if this resolves the issue.

Additionally, please let us know whether you have always been unable to log in, or if the problem started after the recent update.

[upbeat drift]

Problem started this morning. Have been fine all along.

Singapore is quite small so I don’t think the exact location matters. But for your context I have been all around Singapore since the morning and I have not been able to log in everywhere

[earnest ruin]

Have you tried enabling a network proxy and switching to a different region?

[upbeat drift]

Could you guide me through the process?

[earnest ruin]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.