S2-RE1 major server lag and booting

[rotund heron]

Hi,

Not sure what’s going on, but I’ve been booted out of the server loads today (Sunday) 16.45hrs UK time was the latest, but many times previously too

What’s going on? Is it due to updates etc?

Thanks

[dull mortar]

Dear Traveler,

In order to better solve your problem, please provide the following information so that we can further investigate the cause:

[Game Log]:（please click the axe icon on the right side of the page to upload your game log. After the upload is successful, provide a screenshot）

Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

[rotund heron]

Hi Flora, as requested please see the attached

[dull mortar]

Copy that! But I could use some time to respond to you, please allow me if I may.

[dull mortar]

Dear Traveler,
After verification, the issue was caused by a network connection timeout. Our team is currently investigating and working on locating the root cause.

[rotund heron]

Thanks Flora 😊