pine raft
I expect the game to stay on the screen where I left it, but instead it kicks me back to the island after just a minute in the background.
It wasn’t happening so fast right after the relaunch in July/August, but it’s getting worse, and it’s honestly super frustrating as a mobile user who’s constantly switching between apps or between the game and real life.
Character ID: 1611457061797933056
Platform: Apple iOS
lone raven
Dear Traveler,
The game being automatically closed while running in the background is usually caused by the system terminating the game process to save memory or battery.
We recommend that before playing, you optimize your device’s memory by closing unnecessary applications or adjusting the game’s background permissions in the system settings. This can help reduce the likelihood of the game being cleared from the background.
pine raft
Dear Traveler,
The game being automatically closed while running in the backgro...
As you can see from the attached video the game doesn’t relaunch and hence wasn’t terminated
lone raven
As you can see from the attached video the game doesn’t relaunch and hence wasn’...
Dear Traveler,
In order to better solve your problem, please provide the following information so that we can further investigate the cause:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log. After the upload is successful, provide a screenshot）
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.
lone raven
Copy that! But I could use some time to respond to you, please allow me if I may.
