Login issue

[quick prairie]

I have clicked login with google several times and login with facebook. I sign in through the browser but it still not login in. I even did it through mobile to confirm I was over 13 and still not working

[sharp sun]

Dear Traveler,

Regarding the login issue you reported, please try switching your network or reinstalling the game. If the problem still persists, in order to better identify and resolve the issue, kindly provide us with the following information:

[Operation screen recording]:
[Download/login method]:(e.g., Steam/PC launcher, Google/FB login issue)
[Device Information]:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot）

Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

[quick prairie]

Will try reinstalling game see if that fixes it

[quick prairie]

Region: Canda. Operation screen recording: not able to do since got no screen recording softward. Dowload: Steam Google login issue.

There is no axe icon but I was able to upload logs

and screenshot of issue were sent already

I reinstalled still having issue

[steady thorn]

Did on the right side the middle button showing the % finish?

[quick prairie]

It did finsh before I unistalled and reinstalled so that not causing the issue

A lot of people have had this issue where they would click login through google and it just does not register even when it say success go back to game

It finshed downloading and tried again to be sure and yep still not registering

[steady thorn]

Can you make a different browser your standard browser? Maybe that will help

[quick prairie]

Will try one sec

Switched to google and this pop up I clicked open xdg but nothing else open and just gave me the same Login success please return to game so I did and still did not register

If I try to click in again this error shows up a few times before reopening app saying login success please return to game without anything else popping up

[steady thorn]

I need Flora/Team to take more over from here. I get this error only when I have really bad internet and the extra browser isn't loading fast enough after closing it when logging in

[quick prairie]

Ya it not a internet thing at least on my end since got a good connection and decent interent

[sharp sun]

Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!