Don’t work a account valuation

[hybrid smelt]

I have only one account on my apple id, and after i login in the web, i do all like its was in web guide, and have nothing

[rain arch]

Have you done the Evaluation the first time it was around? If yes, not a bug, cause only one time participation possible.

if no, wait for flora on monday.

[hybrid smelt]

on this apple id account it was for a first time

but no rewards

[high cypress]

Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!

[high cypress]

Dear Traveler,

Could you please provide a screenshot of the final Account Valuation page so we can verify it on our side? It appears that the valuation result may have been reset.
If you still have questions regarding the valuation, please also provide the nickname of the character you used for the valuation.

Thank you for your cooperation!

[hybrid smelt]

Thanks for a help

After restarting game again that

[high cypress]

Traveler, your message is well received! I'll take a closer look at it and will get back to you later. Thank you for your patience!

[high cypress]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[high cypress]

Dear Traveler,

After checking, we found that you used the image-based valuation method, and you have performed a total of five valuations. However, all of these valuation results were reset manually on your side.

I hope my reply can help you. If you have any other questions or suggestions afterwards, please feel free to contact us again. Have a great time.

[hybrid smelt]

Thank u, but after your reply, nothing changes, ive done it again, and dont have any rewards( maybe im doing something wrong?

[high cypress]

To help us further verify the valuation issue you mentioned, could you please confirm the following:

1. Can you still see the current valuation result on your valuation page?
2. Have you performed any additional resets during this period?
3. Are you using the same third-party email account to log in and create your game character?

Once we receive your confirmation, we will continue checking this issue for you.
Thank you for your patience and cooperation!

[hybrid smelt]

1. Can’t see the current valuation result.
2. Yes, 1 time after your massage.
3. Idk about this, i just unliked my previous account and linked my new account on apple id

[hybrid smelt]

Hardest event in my life😅

[high cypress]

Copy that! But I could use some time to respond to you, please allow me if I may.

[hybrid smelt]

Thanks for your time and help

[high cypress]

Dear Traveler,

To help us verify your issue more accurately, please check the following information:

1. Can you still see the valuation result on the valuation webpage?
   If the page no longer shows your result, it is possible that the valuation was reset again, which means no valid valuation is currently recorded.

2. If the valuation result is still visible,
   please try logging in with the same third-party account you used when participating in the event,
   then go to Settings >> Account
   and check whether you can complete the binding and claim the reward.

3. Your character was created on the 30th.
   If more than 7 days have passed since creation, the event page is not visible.

Thank you for your cooperation! Feel free to contact us anytime if you need further assistance.

[hybrid smelt]

3. I trying to get valuation in a very first day of creation my account, but cant receive the reward, and probably do not receive it all, cos i cant return to previous account, so gg…

[high cypress]

Dear Traveler,

Upon verification, you have abandoned your image valuation results 6 times, and there is currently no active valuation record associated with your account. Therefore, you will not be able to claim the event rewards using a new in-game character.

I hope my reply can help you. If you have any other questions or suggestions afterwards, please feel free to contact us again. Have a great time.

[high cypress]

By the way, please note that once you reach this page in the valuation process, you don’t need to do anything else. Just head into the game to claim your reward — the valuation is already completed.

[hybrid smelt]

Thanks for a help, but when I tried to get reward, web site just reset all, and goes to do all again, so idk what to do with event, and i already miss this event, its my 8 day, so unlucky to get it due to web site….

Really, this is sad situation, but anyway thanks again for a help