I use Steam to play the game but when I start it, it just shows a black screen and won't go any further
I'm using Windows11
#Hí
raven magnet
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I use Steam to play the game but when I start it, it just shows a black screen a...
Dear Traveler,
We suggest you try switching your network or download it again. If you still have problems after checking, please provide the following information so that we can further investigate the cause:
[Operation screen recording]:
[Device Information]:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot）
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.
raven magnet
117 / 5 000
I reinstalled the game and it still has a black screen when I start it and the game won't start. How do I send the player ID?
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117 / 5 000
I reinstalled the game and it still has a black screen when I start ...
If the problem persists and you are unable to view the character ID, please provide the following information:
[Region]:
[Operation screen recording]:
[Device Information]:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot）
To protect your privacy, you can also provide the above information to us via private message. Thank you!
raven magnet
Region:Europa in Romania
Video:Geforce GTX 1660 Super
Procesor:inteli5
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 1410 (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz (12 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16222MB RAM
Page File: 8983MB used, 9669MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
Display Devices
Card name: NVIDIA GeForce GTX 1660 SUPER
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce GTX 1660 SUPER
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_21C4&SUBSYS_87871043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 14076 MB
Dedicated Memory: 5966 MB
Shared Memory: 8110 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
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Your message is well received! But I could use some time to respond to you, please allow me if I may.
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System Manufacturer: ASUS
System Model: System Product Name
...
Thank you for providing the information. However, we would still need you to provide the game log.
We appreciate your cooperation.
raven magnet
Where can I find the game log?
vale beacon
Where can I find the game log?
You can upload the game log by following these steps:
[Game Log]: please click the axe icon on the right side of the page to upload your game log. After the upload is successful, provide a screenshot.
raven magnet
But no page comes up, just a black screen
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OK. I got you. Please allow me some time for an adequate reply.
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But no page comes up, just a black screen
If the above methods do not work, please refer to the following instructions:
How to get a log: Steam\steamapps\common\Dragonheir Silent Gods\logs
Please find the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log. Please pack all the log files and send them to us.
Additionally, we recommend locating the game’s installation directory, deleting the PersistentPath folder, and then trying to reinstall the game to see if the issue is resolved.
Thank you for your cooperation.
raven magnet
No exist log file and PersistentPath folder
Yes enabled the display of file extensions
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Could you try opening that folder to check if the related files are there?
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PersistentPath folder not fund
Understood, let me check it first, thank you in advance.
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Are you able to locate files ending with ".log", like the ones shown in the screenshort?
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That's all there is.
If you are unable to launch the game through Steam, please try downloading the PC version here: https://dragonheir.sgrastudio.com/ and see if you can start the game.
raven magnet