Unable to claim rewards from the Creator Awards | Dragonheir: Silent Gods | Page 1

undone matrix Oct 16, 2025, 2:53 PM

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Hi @warped gazelle,

Having voted for @lyric spruce in the Content Creator Gala, I was glad to see he won, and was trying to login to the voting page to claim the rewards we were advised would be available, but I can’t seem to be able to either load the page properly due to the error shown, or, I login via my Google account to still be unable to do anything, and the same error code is shown.

Could I ask you to confirm how we can get this sorted, and share in the success of Skratch from winning the Gala award!

Thanks

steep zephyr Oct 16, 2025, 3:07 PM

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Hey. Just to be clear the rules stated your Draw Rewards are claimable during the Event and will be sent to the linked account.
All other rewards are distributed within the ingame mail system after the event ends. It might take some time to distribute the rewards to all the participants.
Your understanding is appreciated

lyric spruce Oct 16, 2025, 3:42 PM

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steep zephyr Hey. Just to be clear the rules stated your Draw Rewards are claimable during th...

Hi, I can confirm that they are not being delivered in the inbox. You have to go back to the website and click collect rewards and only after they add them to the inbox

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but a lot of people complained saying they were not able to claim them when the event ended

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which was a few weeks ago

steep zephyr Oct 16, 2025, 3:44 PM

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It seems to me like the site is either overwhelmed by too many users or cureently under a construction

undone matrix Oct 16, 2025, 4:17 PM

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It’s certainly not working, that’s for sure

#Unable to claim rewards from the Creator Awards