#Game freezing when selecting gear or artifact
1 messages · Page 1 of 1 (latest)
Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!
Dear Traveler,
Please check after today’s update and maintenance to see if the issue still persists. If the problem continues, kindly provide the following information for further investigation:
[Region]:
[A screen recording of the issue]:
[Device Information]:
[Game Log]:(please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot)
And please also provide the scene you were in when equipping it. Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.
Problem remains after update\relog.
Region: Moldova (republic of)
Video: https://www.youtube.com/watch?v=YLHvk7by_Ug
Device: attached
log: attached
Scene: any
Copy that! But I could use some time to respond to you, please allow me if I may.