#Customer support

1 messages · Page 1 of 1 (latest)

valid jetty
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Hello, I have been ignored by customer service for multiple months. In-game CS has closed at least 10 tickets in a row without response. Email CS has yet to reply even once. Please don’t suggest that I continue to be patient. It’s getting to the point where it feels purposeful. Original query is regarding my 4800 appraisal and how the system auto changed it to 2000 and auto confirmed this number. I have screenshots for proof. Thank you.

trim steppe
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Dear Traveler,

To better assist you, could you please provide your appraisal account information along with a screenshot? This will help us investigate the issue more accurately.

Thank you for your cooperation.

valid jetty
trim steppe
# valid jetty Hello, I have been ignored by customer service for multiple months. In-game CS h...

Dear Traveler,

Thank you very much for providing your character information. Regarding the account valuation issue you raised, we have immediately forwarded your feedback to the development team and conducted multiple verifications. Your valuation account is a North America account (using the nickname-based valuation method), and you have confirmed the current valuation results; no anomalies were found.

Please rest assured that all our evaluation results are based on actual queried data. The official team always adheres to the principle of integrity and does not withhold information from players.

In light of the above, we are currently unable to provide compensation. We appreciate your understanding and support.

valid jetty
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But whole point is that I didn’t confirm those results. There must have been a glitch. Why would I confirm 2000 when I clearly was appraised at 4800? That’s not logical. It auto changed from 4800 to 2000 and then auto confirmed. All without me confirming anything. Do you acknowledge that my initial appraisal was 4800? Thank you for your continued support.

rustic laurel
valid jetty
rustic laurel
valid jetty
#

Scroll up and you’ll see the screenshot as proof 🙂

trim steppe
# valid jetty But whole point is that I didn’t confirm those results. There must have been a g...

Dear Traveler,

Thank you for your feedback. This event is open to all players, and all choices regarding the valuation method, account selection, and result confirmation must be made by the player personally. Therefore, we cannot rule out the possibility of individual misoperations.

After our verification, the account you ultimately selected and confirmed for valuation is indeed the NA account.
During the event, we have continuously monitored and collected player feedback, and so far we have not found any abnormal cases where the valuation result was confirmed automatically without player operation.

In addition, in the new version we have also launched more events. You can obtain rewards such as Wyrmarrow and Heliolite Dice through Season Journey, dungeon challenges, and other gameplay. We encourage you to actively participate to gain more resources.

Thank you for your understanding and support.

valid jetty
#

Although you may have innocent intentions, I find it somewhat patronizing that you’re suggesting I play the game more if I want more rewards… when I already did that before relaunch and is the entire reason behind why my OG appraisal of 4800 is deserved.

trim steppe
# valid jetty Although you may have innocent intentions, I find it somewhat patronizing that y...

Dear Traveler,

Thank you for your reply. As we mentioned earlier, all query results are based on actual data and facts, and we would never conceal or mislead you.
Please rest assured that we hold no intention of blaming you—in fact, we are very grateful for your support and the love that you and all travelers have shown for our game.

At present, based on our verification, your Account Valuation was finally confirmed as belonging to the North America region.
We truly appreciate your understanding and patience. If you have any other questions, please feel free to contact us at any time.

valid jetty
#

I do have questions. I have asked them. You continue to not answer them. Why?

trim steppe
valid jetty
trim steppe
# valid jetty

Thank you for your feedback! This event is open to all players. Valuation method selection, account selection, and result confirmation are all completed by the traveler individually. We have verified that all confirmation steps were completed independently by yourself. We apologize for not being able to reverse this process. Thank you for your understanding.

valid jetty
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For some reason you felt the need to inform me that this event is open to all players and that my account is from the US. Info that I never asked for and has nothing to do with this conversation. Why are you telling me these things? (This is not a rhetorical question). Although if we’re being technical, this account started with a vpn outside USA, so you’re wrong about it being a US based account. I have yet to give feedback on this matter. You have yet to answer any of my questions. If you read my previous postings, you’ll notice some question marks. Those signify questions being asked. Try answering them please.

remote horizon
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I got counter-questions for you, why do you use Screenshots that are not yours? OR if they are yours, why do you open up a new posting instead of continuing the inquiry in one of the original Postings? Why hide who your are Bob?

valid jetty
# remote horizon I got counter-questions for you, why do you use Screenshots that are not yours?...

Not that it should matter, but sure I’ll respond. It’s quite simple actually. I have nothing to hide. ShishkaBob is my main account connected to my main email. This is my secondary account connected to a completely separate email. If you remember, I actually tried addressing this issue on my Bob account but ran into issues because the mods here were confused with which account I was having the issue with. I figured using the correct corresponding account would negate those issues. Does this answer your question? How about you answer my previous questions instead of deflecting and trying to put some sort of blame on me. Thanks.

remote horizon
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Thats not my part and support is in "emergency mode only" cause of some holidays in China, they will get back to you soon.

Anf your explanation is fine and makes sense. just was suspicious with the screenshots and we got some reports, thats why i asked and checked 🙂

Good luck.

trim steppe
# valid jetty For some reason you felt the need to inform me that this event is open to all pl...

Dear Traveler,

Due to the holiday period, we were unable to respond to your inquiry in a timely manner, and we sincerely apologize for the delay.

Regarding your Account Valuation issue, we have reviewed and confirmed that your account’s valuation result is ShishkaBob, obtained through the nickname-based valuation method.

After receiving your feedback, we immediately initiated an investigation and conducted multiple rechecks upon your follow-up queries. No abnormalities were found in the process.

Please rest assured that we take your opinions seriously, and our customer service team continues to follow up on your case.

Thank you for your understanding and support.

valid jetty
valid jetty
#

Hello?

You have proven my point by not responding for almost 10 days.

trim steppe
# valid jetty Hello? You have proven my point by not responding for almost 10 days.

Dear Traveler,

We have reviewed and addressed this issue multiple times. Please rest assured that the final account valuation should be based on the result you personally saved. After thorough checks, no anomalies or discrepancies have been found. We sincerely appreciate your attention and patience regarding this matter.

Thank you for your understanding and continued support!

rustic laurel