Update always stuck at 12%

[boreal snow]

It never executes an update using mobile data inspite having unli data.
It only proceeds using a wifi connection.
Already checked all settings and reinstalled multiple times.
I cannot rely on wifi always that's why i have unli data.

[left sandal]

Clear game cache and rerun again, should somehow work

[boreal snow]

No it doesn't

[nimble pollen]

Dear Traveler,

To further investigate the issue, please try switching your network connection or using a proxy to see if the problem can be resolved.

If the issue still exists, kindly provide the following information so that we can assist you better:

[Game Log]:（please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot）

Once we have collected this information, we will immediately report it to the relevant team for confirmation. Thank you for your cooperation.

[boreal snow]

Logs cannot be uploaded even if the game is updated.
Region: Bahrain/Saudi
Device: Iphone13/Honor Magic V5

[nimble pollen]

Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!

[nimble pollen]

Dear Traveler,

If the above methods do not work, please refer to the following instructions: （Regarding your inquiry about providing log files, please refer to the following instructions: ）

1.How to get a log: The log files are under /Android/data/com.sgra.dragon/files/
2.How to get a log: Steam\steamapps\common\Dragonheir Silent Gods\logs

Please find the log files ending with ""log"". If you have not enabled the display of file extensions, you may not see the file names ending with ""log"". Example file names include: dragon_log_date_19.log. Please pack all the log files and send them to us. Thank you for your cooperation.

[nimble pollen]

Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!

[nimble pollen]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[nimble pollen]

Dear Traveler,

According to the logs, the failure to access our resource download address occurred while using mobile data. It seems related to your mobile data network. Could you please try accessing the following link using your mobile data to verify if it can be opened?

https://down.dragongamena.com/Static/outer/patch_list/android_remoteassets

Thank you for your cooperation.

[boreal snow]

The file can be downloaded upon clicking the link.
Doing a refresh on the site though doesn't load the page.

[nimble pollen]

Copy that! But I could use some time to respond to you, please allow me if I may.

[nimble pollen]

Dear Traveler,

Could you please let us know your current network environment? In addition, besides being unable to refresh our website page, are you able to open other websites normally?

Thank you for your assistance.

[boreal snow]

Yes, other sites are working normally. I do have an unlimited data postpaid plan with my provider.

[nimble pollen]

OK. I got you. Please allow me some time for an adequate reply.

[nimble pollen]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[nimble pollen]

Dear Traveler,

Are you able to enter the game now? If not, please provide your IP address, which you can obtain it by opening the Command Prompt (cmd) and entering ipconfig. If possible, kindly send the result to us via private message for further checking.

Thank you for your cooperation.

[sand flare]

У меня та же проблема. Скачал с сайта PC версию игры на 3.4гб - зависает на 12%, скачал в стиме версию игры 9.3гб. - тоже зависает на 12%. попробовал скачать на эмулятор игру с пплеймаркета: она там весит 157мб и тоже при запуске зависает на 12%. Помогите, пожалуйста.

[nimble pollen]

Copy that! But I could use some time to respond to you, please allow me if I may.

[nimble pollen]

Dear Traveler,

In order to better solve your problem, please provide the following information so that we can further investigate the cause:

[Region]:
[IP address]: (which you can obtain it by opening the Command Prompt (cmd) and entering ipconfig.)
[Device Information]:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot）

The above information can be sent to me via private message, once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

[sand flare]

Регион - Беларусь

[nimble pollen]

Copy that! But I could use some time to respond to you, please allow me if I may.

[nimble pollen]

Please run a ping to down.dragongamena.com and send us a screenshot of the result. Thank you for your cooperation.

[nimble pollen]

Could you please confirm whether the ping value you provided is from the time you are currently unable to access the game?

[sand flare]

Да, игра все еще зависает на 12%.

Скорость интернета может на это как-то влиять? У меня до конца месяца ограничение скорости до 2мбит.

[nimble pollen]

Thank you for providing the information. Could you please use Google Chrome or another browser to provide your current local client IP address (you can obtain it by searching "my IP address" in your browser)? To protect your personal privacy, please send it to me via private message.

[boreal snow]

Since there is an update today. I tried launching it and it doesn't. The website also cannot be accessed.