Missing my orange dices

[junior quarry]

I had some dices before I turned off my tablet, and when I opened my iPhone a lot of dices were just not there. What has happened?

[turbid wing]

Hello, traveler. We are happy to serve you. Please wait while your question is being verified.

[turbid wing]

Dear Traveler,
I am delighted to assist you! Please provide the following information so that we can further investigate the cause:

[Character ID] :

Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

[junior quarry]

Now I have moved from reborn 14 to reborn 8

1420053977148650496

[turbid wing]

Copy that! But I could use some time to respond to you, please allow me if I may.

[turbid wing]

Dear Traveler,

It seems that you might have logged into the wrong account. Please check whether the accounts on both devices are the same. You can click on your avatar in-game to view your Character ID.

Regarding the Character ID you provided, the transaction records for Heliolite Dice are normal and show no anomalies.

Thank you for your understanding.

[junior quarry]

No
I had about 47 dices when I logget off my tablet.
I have only one account. Because of S2, and merging to a new server, I can’t give you any more details now, it’s no longer available for me.

[turbid wing]

I received your message. But need some time to look into the questions, please allow me some time.

[junior quarry]

Absolutely Take all the time you need. I just want the dices back before S2 ends 😀

[turbid wing]

After verification, you used 41 Heliolite Dice for summoning around 2025-09-17 19:32:24 UTC+0. Later, on 2025-09-18 21:45:58, you purchased dice from the shop, leaving 20 remaining. After entering S2, you obtained 22 Heliolite Dice between 2025-09-19 09:42:14 and 2025-09-19 09:49:20. You currently have 42 Heliolite Dice. Everything is normal, and there is no anomaly in your dice usage or acquisition.

[junior quarry]

Except that I did not do the purchase.

[turbid wing]

Exchanging Wyrmarrow in the shop is considered as a store purchase. The transaction records for your Heliolite Dice are normal and show no anomalies.

[junior quarry]

I know i used 3x20 wyrms for 3 tickets in arena, but I didn’t summoned

[turbid wing]

After verification, you indeed have records of spending Wyrmarrow on 2025-09-17 19:32:03 UTC+0 and 2025-09-18 07:14:23 UTC+0, with 700 and 900 Wyrmarrow spent respectively.

[junior quarry]

Yes. I did some heroe review and earned about 700 wyrms. I exchanged them for 7 orange dices, and I had some wyrms left and then used 3x20 wyrms not dices to buy 3 tickets in aren, hoping for a better result before the season ended.
I did not pulled any dices. I wanted to wait for the new season to start