error code 35

[hardy walrus]

impossible to douload somthing it is error cod 28 and 35 on 7,8 % of preparing

[digital moat]

same problem

[visual prism]

Same issue. From steam and android.

[patent stirrup]

Hello, traveler. We are happy to serve you. Please wait while your question is being verified.

Dear Traveler,

Please try enabling a proxy and then attempt to download the game again to see if it works. If the issue persists, kindly provide us with your device information along with the game log for further investigation.

Thank you for your cooperation.

[eternal violet]

This issue only with mobile data? Or wifi?

[ruby tapir]

I have the same issue.. I downloaded the game again and the problem persist

[jaunty thistle]

Same issue. Does not work with either WiFi or mobile data

[pastel path]

Same here and first time happening

[stoic solstice]

Same issue here in all my devices and different connections, mobile and fiber, I am based in Spain

Tried to reinstall and I am not even able to reinstall it again

[pastel path]

Yo en España también. Estoy pensando que igual es algo de lo de Tebas para parar la pirateria que está afectando a muchisimas IPs que no tiene que afectar

Porque a mi no me va ni en pc no en movil ni con datos ni wifi ni nada

[stoic solstice]

Yo empiezo a pensar que han baneado las IPs del desarrollador los proveedores por algún motivo, han debido meterlas en una black list o algo así

Ha sido hace un par de horas y no hay forma de conectar

[pastel path]

Acaban de abrir otro post asi que no parece ser un problema aislado, veremos

[old kindle]

Tengo el mismo problema

Toca lo de siempre en este pais, vpn

[distant pasture]

Works if you VPN somewhere else

[patent stirrup]

Hello, traveler. We are happy to serve you. Please wait while your question is being verified.

Dear Traveler,

To further investigate the issue, please try switching your network connection or using a proxy to see if the problem can be resolved.

If the issue still exists, kindly provide the following information so that we can assist you better:

[Game Log]:（please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot）

Once we have collected this information, we will immediately report it to the relevant team for confirmation. Thank you for your cooperation.

[pastel path]

Ya funciona, era lo del futbol y el retrasado de Tebas seguro

[stoic solstice]

igual por aquí, igual que empezó (a la vez que el partido del Barça) se fue tras finalizar la jornada liguera...

[stoic solstice]

Error code 28 is back in Spain again

Same time as the Real Madrid football match is about to start

[harsh marsh]

En España, tanto en el móvil como con el ordenador, sigue fallando

[pastel path]

Con vpn funciona cuando hay futbol

[distant pasture]

Sigue fallando ahora y supongo que el fútbol ya ha acabado...

[distant pasture]

Samsung Fold 6
EMEA - Spain
Cannot get the log, I uploaded a video showing the issue

It works with a VPN to anywhere but Spain.

[patent stirrup]

Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!

[distant pasture]

BTW once you log in you can switch the VPN off and it works normally, seems like it's only the initial update check that fails

You can even get disconnect but your account remains logged in

[patent stirrup]

Copy that! But I could use some time to respond to you, please allow me if I may.

[patent stirrup]

Dear Traveler,

Could you please check and verify if you can open the following link?

https://down.dragongamena.com/Static/outer/patch_list/android_remoteassets

Thank you for your cooperation.

[distant pasture]

This IP has been blocked by a judicial order due a. la Liga (Spanish Football rights management) complaint

Looks like that server IP hosts an illegal football stream

[patent stirrup]

OK. I got you. Please allow me some time for an adequate reply.

[tawny wind]

qué chorizos. Ninguna sorpresa ahí... Thanks for looking into this.

[harsh marsh]

I have no VPN, my connection works fine cause everything else works fine, y cannot open that link you sent. The game is stuck on 7,8% veryfying, so far from allí i've read it's an issue we have un Spain. Also tried logging from my PC, does,t work either. Also tried uninstalling and installing again. Nopes

[patent stirrup]

Got it. Please allow me few minutes to review it.

[harsh marsh]

I'm guessing it's the IP problem you mentioned above. Until you get a new IP host It looks like it's not working

[mighty ermine]

Same problem here, for the last few days, usully at the same time there's a football match taking place, but now it happened again this morning and cannot connect, there is no match at the moment

[patent stirrup]

Dear Traveler,

Could you please let us know your current network environment? In addition, besides being unable to refresh our website page, are you able to open other websites normally?

Thank you for your assistance.

[distant pasture]

5G and fiber, at home and at work, I get the same result every time, I managed to get the logs and will upload them shortly. All websites work correctly and it's an IP issue, the judicial order to block that IP

[distant pasture]

Also, cannot download the log unless I'm using a VPN and once it completes the download the file doesn't show where ther app says

[patent stirrup]

We have sent you a private message. Please kindly check it and provide the requested information. Thank you for your cooperation.

[stoic solstice]

Same here, the issue persists today

I am able to login only from my computer if I use a VPN (Proton VPN)

From my mobile devices it is impossible to connect, stuck at 7.8%

[patent stirrup]

The issue is currently under review and being addressed. We will update you immediately once there is any progress. Thank you for your understanding.

[stoic solstice]

it is working again for me now

[young pulsar]

yeap working again 👍

[tawny wind]

yes it is, but have been disconnected twice since turning the vpn off. Don't know if the two things are related, maybe other peops in Spain have also had this happen to them?

[stoic solstice]

not happening to me, it is stable as of now

[harsh marsh]

Well, got the same problem again, this is starting to be upseting

[distant pasture]

Thx Tebas for this

[distant pasture]

As always use a VPN to connect and then disconnect

[karmic axle]

Yeah but that is not the solution, right?

Will this be fixed soon?

Is any mod reading this and opening a ticket? Is there any way to contact the support team?

[distant pasture]

Already sent a PM to Flora

[lean rune]

There is a holiday until the 8th I heard from @neat gulch a few days ago

[distant pasture]

Yup 1 week from oct 1ST