new windows launcher, impossible to log in google account

[pseudo hill]

Hello, today I installed the game using the Windows launcher.
After downloading the updates, I tried to log in with my Google account, but synchronization is impossible. I want to point out that I have no difficulty logging in via Steam. Did I miss something?

[last timber]

Screenshot the issues let CS see about it for you to help just in case

[pseudo hill]

nothing happened, i am stucked on this page after google authentification on chrome 🙂

[wise nebula]

I have been able to log in in Firefox using the new Windows Version, that part worked fine.

However

When trying to find the .exe Shortcut, it took ages to find the file location as no Shortcut was placed in the desktop.

In addition when I did find the Shortcut in the main folder, it wouldn’t run properly, only taking me to a black screen with an error code (sadly I should have screen shot this, but didn’t)

To fix this (yes I have fixed it) I had to RMB on the shortcut and choose “Run as Administrator” and then accept the windows request to allow it to make changes

Once this was done, it worked just fine

But perhaps the Devs can

A) make sure an option (or a default) is made to save a Shortcut on the Desktop

B) ensure the Shortcut runs without the need to have Administrator privileges set

Thanks

[wise nebula]

This is the error, after going to log in to the game using the shortcut I placed on the Taskbar of my laptop, it appears to have forgotten the “run as administrator” setting I gave yesterday

So will do so again now

[pseudo hill]

So i uninstalled both version (steam and windows) and relauch starter in admin mode and i dont have problem anymore !!! 🤔 (steam version is still uninstalled )

[slender spruce]

Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!

[slender spruce]

Dear Traveler,

Regarding the login issue you reported, please try switching your network or reinstalling the game. If the problem still persists, in order to better identify and resolve the issue, kindly provide us with the following information:

[operation video]:
[Download/login method]:(e.g., Steam/PC launcher, Google/FB login issue)
[Device Information]:
[Game Log]:（please click the axe icon on the right side of the page to upload your game log, and please also provide a screenshot）

Thank you for your understanding and cooperation.

[slender spruce]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[slender spruce]

Dear Traveler,

Please try logging in to our game directly through the launcher, without using the game’s executable file (exe).

I hope my reply can help you. If you have any other questions or suggestions afterwards, please feel free to contact us again. Have a great time.

[wise nebula]

Because no shortcut was placed on the desktop where will the launcher be located please?

[slender spruce]

Dear Traveler,

It seems that the game was downloaded directly to your desktop. You may not have selected a specific installation directory during setup.

Once the game is open, you can also choose to pin it to your taskbar for easier access.

Thank you for your understanding.

[wise nebula]

Hi @slender spruce , I used the default settings for the installation, there were no options selected, therefore the pinned “shortcut” relates back to this

[slender spruce]

Copy that! But I could use some time to respond to you, please allow me if I may.

[slender spruce]

Dear Traveler,

When you installed the game, did you select the option to create a desktop shortcut?
If not, you can still manually create one by locating the launcher in the installation directory, right-clicking it, and selecting “Send to Desktop (Create Shortcut).

I hope my reply can help you. If you have any other questions or suggestions afterwards, please feel free to contact us again. Have a great time.

[wise nebula]

Thanks Flora, but I thought that’s what I did in that screenshot, or is there another shortcut in that same folder?

[slender spruce]

Dear Traveler,

Please first check whether a shortcut exists in the Dragonheir installation directory and try sending it to your desktop. If there is no shortcut, please try uninstalling and reinstalling the game, check whether there is an option to create a desktop shortcut during the installation process, and provide a screenshot related to the issue.

Thank you for your cooperation.

[wise nebula]

Ok, will try it, but I did use the Default installation settings before, but thanks @slender spruce I will let you know more later

[wise nebula]

@slender spruce I have now uninstalled and deleted the held files after that deletion and re-installed a fresh copy from the Windows installer on the Website, followed all steps, but no shortcut appeared on the desktop, however, I have saved the shortcut showing in the task bar with the game open immediately after installation, and this appears to have held for now, but will see what happens tomorrow when I go in again 😜

[slender spruce]

Dear Traveler,

Thank you for your feedback! If you encounter any issues in the future, please feel free to contact us at any time, and we will be happy to assist you.

Wishing you an enjoyable gaming experience!

[wise nebula]

Hi Flora, sorry, but I still have the same issue as before

I had to go back in to the main folder and the only way to start the programme correctly was to RMB and “run as administrator” on the icon in the folder, as you can’t from the Task Bar

Which is a bit of a pain if I have to do this each day

[slender spruce]

Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!

[slender spruce]

Dear Traveler,

To better investigate the issue, could you please provide us with a complete video recording of the entire process?

Thank you for your cooperation.

[wise nebula]

Will do, in the middle of challenges right now, but will show ASAP

[wise nebula]

@slender spruce Hi, as expected it failed open via the shortcut on the browser, and i recorded the video for you, hopefully it helps?

[slender spruce]

Copy that! But I could use some time to respond to you, please allow me if I may.

[slender spruce]

Dear Traveler,

Could you please open your local Dragonheir folder and provide us with a screenshot of its contents? This will help us further investigate the issue.

Thank you for your cooperation!

[wise nebula]

Here you go

[slender spruce]

Dear Traveler,

From the screenshot you provided, could you please try clicking on Dragonheir directly to see if the game can be launched?

Thank you for your cooperation and understanding.

[wise nebula]

Oooooooooops 😔

I didn’t see that there as I went straight into the Game folder when searching, after not having a shortcut appear on the desktop

I’m so sorry Flora, please apologise to your team for my having wasted their time for me 🙈

But could that aspect of the shortcut not appearing on the Desktop automatically (or by option) be fixed for future versions please?

One other thing, the game now defaults to USD as a currency in-game, can this also be looked into being changed, in favour of a choice of currencies too please?

Lastly, do the purchases from in-game links still qualify for the Midasbuy rewards and discounts, without logging into Midasbuy directly?

Thanks and I am so sorry Flora!