#Account Lost

1 messages · Page 1 of 1 (latest)

past turtle
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While trying to bind my account to facebook I accidentally clicked unbind on my gmail resulting in account lost. There were no prompt or warning whatsoever. Please help me in getting my account back soonest possible.

untold galleon
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Dear Traveler,
If your account is linked to only one third-party account, it cannot be unlinked. Please check whether any other third-party accounts are linked.

past turtle
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There a no other link

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I cant even bind to other 3rd party. No option to bind to facebook only gmail

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See no other option

IMG_3836.jpg
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So i clicked that cancel button

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And it straight removes my account and i went back to character creation page

untold galleon
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Dear Traveler,

Regarding the account issue you reported, please ensure that you are using the correct social account for login, as an incorrect account will not provide access to your previous account information. If you confirm that you are using the correct social account but the account does not seem to be the same as before after logging in, please provide the following information so we can assist you:

  1. The Role ID and username of the lost account:
  2. The previous login/binding method (such as Google, FB, Apple ID, or VK):
  3. If you are currently logged into another account, please provide the Role ID/username of that account and the login method (such as Google, FB, etc.):

Kind reminder: If your account was previously bound only to VK or not fully migrated (not bound to other methods), then due to the completion of migration, we will be unable to retrieve all character data from your old game account, nor can we map this data. Therefore, for this type of account situation, we are unable to process the recovery request, and we appreciate your understanding. If you wish to continue enjoying the game, we recommend creating a new account and binding it to any third-party account (such as Google or FB) to avoid unnecessary losses.

（※Please provide us with the above information via private message）
Upon receiving your reply, we will forward your information to the relevant personnel for verification and handling. Thank you for your understanding and cooperation!

past turtle
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Ive dmed you along with proof that u can unbind account without having secondary third party link as u previously mentioned