Did get my wyrmarrow from midasbuy

[faint jewel]

I am disappointed didnt get my paid wyrmarrows from midasbuy and non helped

[analog lark]

Some more Infos would help the support, your server, your role id, and the exact date and time and amount of purchase

[glacial wave]

Dear Traveler,
Thank you very much for your patience. To better assist you, please provide your account information and a screenshot of your top-up order (including the purchase date, order number, and the name of the gift pack).
Once we have collected this information, we will verify it for you as soon as possible.
Thank you for your understanding and cooperation.

[faint jewel]

I provided all of those including screen shots of my purchase

[faint jewel]

My ID 1410765301759135744

[glacial wave]

Dear traveler,
Thank you for your feedback. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[glacial wave]

Dear Traveler,

After verification by our relevant team, we confirmed that your previous top-up was credited to a character from before the new version and therefore could not be delivered to your current account.
The amount is expected to be reissued to account 1410765301759135744 today.

If you have any other issues, please feel free to contact us at any time. Thank you for your continued support, and have a nice day!

[faint jewel]

Thank you so much. I had no idea it was issued to different character since I discarded them all long time ago and kept my main one only. If it will be issued to main characters I will be more than happy!

[glacial wave]

Dear Traveler,

We have reissued the amount from your previous top-up to your current account (ID: 1410765301759135744) on August 14.

If you encounter any other issues, please feel free to contact us at any time. Thank you for your continued support!

[faint jewel]

Thank you! Am I suppose to receive it as a game mail? or it will be added straightaway. Also I want to buy the monhts celebration special offer will I face the same issue?

[faint jewel]

I just made a purchase with my in game ID and still didnt receive it. Also I didnt receive the previous top ups that was sent on 14th of August. I think there is something wrong with midasbuy its not synched with the game

[faint jewel]

Hello can somebody help me here

[glacial wave]

Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!

[faint jewel]

🙏🏻

[glacial wave]

Dear Traveler,

After verification by the relevant team, on 2025-08-15 16:33:26 (UTC+0), you made a purchase of the $0.99 Stamina Pack (Full Moon Special Pack I) and received the following items immediately after purchase:

Heliolite Dice ×2

Starlight Stone Dice ×2

Mini Stamina Bread ×2

Dragon Crystal Ticket Stub ×10

No abnormalities were found upon review.

Regarding the top-up that was supposed to be reissued to the correct character on August 14, it is still under verification. Please be patient, and we will inform you immediately once there is an update.

Thank you for your understanding and support.

[faint jewel]

Ok thanks for letting me know, I purchased pack 2 and it worked 👍🏻

Waiting for the August 14 ones

Thank you so much Flora 🙏🏻

[glacial wave]

Dear Traveler,

Regarding the reissued recharge on August 14 to the correct character, after verification, the reissue was delivered on August 18, 2025, at 18:01:01 (UTC+0).
Please note that this reissue was not sent via in-game mail but was directly credited to your total balance of Dragon Crystals.

Thank you for your understanding.

[faint jewel]

Thank you so much for the great help!
Now I can purchase from Midasbuy without any issues!

Really appreciate it

[glacial wave]

We’re glad to hear that everything is working smoothly now! Thank you for letting us know, and we truly appreciate your support. Wish you a pleasant gaming experience!

[boreal merlin]

Hi @glacial wave I have a same error: not recive items, can you help me check it.
Recharge Account: 1448764426734210048 (RcokyVN)
Order number: SG250819KPLAPH3VCM83ZX
Time: 23:33:36 18/8/2025
Price: 0.99$

Sorry to use this topic, but I see someone can help my problem

[glacial wave]

Traveler, your message is well received! I will deal with your problem as soon as possible! ❤ Appreciate your understanding!