Ticket insuance bug

[steady spruce]

Hello

It seems my progression bar is stuck. I've bought several things and it stays at the same level.

My ID : 1414283740015927296
Many thanks for your help

[tranquil pine]

Dear Traveler,

Thank you for your patience. After verification, as of now, you have received 10 Dragon Crystal Ticket Stubs at UTC+0 2025-08-10 09:09:11 and 2025-08-11 08:11:56 respectively (1 USD = 10 Dragon Crystal Ticket Stubs). Your current balance is 1870 Dragon Crystal Ticket Stubs, and no abnormalities have been found.

[steady spruce]

Hello Flora. Yes this is for the 2 last but what about the others ?

Here is a summary of what i've spent on Midas and Steam. At least the 2 last one were not taken in account

[tranquil pine]

Dear Traveler,

After verification by the relevant team, On August 7, you had three orders, each purchasing the following items, and you received the Dragon Crystal Ticket Stub immediately after purchase.
The detailed records are as follows:

1. On 2025-08-07 09:06:17 (UTC+0), you purchased the Daily Value II ($0.99) and received 10 Dragon Crystal Ticket Stub.

2. On 2025-08-07 09:08:49 (UTC+0), you purchased the Imperial Shadow Recast Battle Pass ($19.99) and received 200 Dragon Crystal Ticket Stub.

3. On 2025-08-07 09:31:43 (UTC+0), you purchased the Season Battle Pass ($9.99) and received 100 Dragon Crystal Ticket Stub.

No abnormalities were found upon review.
Thank you for your understanding and support.

[steady spruce]

Hello Frloa and thanks for your reply. But i've to say that this is not true. I can't prove it, but i know that my progression bar was stuck at 1850 when i bought the waler pass and the imperial shadow one. When i bought these pack, i was hoping to complete the level or at least nearly finish this level and i was surprises that it was stuck at 1850 again. My first reaction was : "maybe it is only when we buy Dragon crystal). And it was confirmed when i bought the today's offer, the one from the 06/08. It didn't moved. But when i saw that the bar get 10 ticket on the 07/08 with the today's offer, then i realized it was bugged. Unfortunately, i can't prove that, but i'm sure it was bugged.

[tranquil pine]

Dear Traveler,
Thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[tranquil pine]

Dear Traveler,

After verification by the relevant team, We have verified your purchase records from July 30 to the present, and the Ticket Stub Issuance points have all been issued correctly.
Over the past week, you have purchased a total of eight gift packs, and your current account points balance is 1,880.

1.2025-08-12 17:06:03 Daily Pack - S1 - Pack 2 10 steam
2.2025-08-11 16:11:56 Daily Pack - S1 - Pack 2 10 steam
3.2025-08-10 17:09:13 Daily Pack - S1 - Pack 2 10 steam
4.2025-08-07 17:06:18 Daily Pack - S1 - Pack 2 10 steam
5.2025-08-06 16:10:16 Daily Pack - S1 - Pack 2 10 steam
6.2025-08-05 20:05:29 Daily Pack - S1 - Pack 2 10 steam
7.2025-08-07 17:31:44 Walker's Trails 100 midaspay
8.2025-08-07 17:08:50 Imperial Shadow Recast battle pass 200 midaspay

No abnormalities were found upon review.
Thank you for your understanding and support.

[steady spruce]

Thanks for your reply. Ok, if the team say that, so it should be that.

[tranquil pine]

Dear Traveler,
If you have any other issues, please feel free to contact us at any time. Thanks a lot for your continued support and have a nice day!