My account data was gone when i tried to linked with facebook

[dull pendant]

• User IGN : RNGesusMundo
• Server : 17 (not RH)
• Guild : Levelz
  i was linked my account via gmail since day1 but today i tried to link it with my facebook also and it was failed. the website said some error occured and it kick me out of the game. when i logged in back to the game via both gmail/facebook - my character data was totally gone.
  Please help me to recover my data, i did not do anything wrong.

[full sequoia]

Dear Traveler,

Please send me a private message with the following information:

1. Information related to the lost account
   a. Character ID/Nickname
   b. Account creation time
   c. Device used when creating the account
   d. Common login region and registration region
   e. Screenshots of the first purchase and the most recent three top-up orders (must include order number, date, purchased items, etc.)
   If there have been any top-ups, this is required. If there are fewer than three, please provide screenshots of all relevant orders.
2. Please create a new game account and bind it to any third-party account, then provide the character ID of the new account.

Once your information is approved, we will proceed with the account transfer for your old and new accounts.

Kind reminder: Since multiple verifications are required, the review process may take some time. We will contact you as soon as there is an update. Thank you for your patience and support!

[azure sonnet]

@full sequoia
Have the same problem and the official support channel(email) did nothing in 6 days with it…

Did all the steps you told here. But still nothing answer from them.

So @dull pendant don’t have high hopes 🤣

[dull pendant]

i can tell. i was trying to find any solve problem for this but all was 0 hope

[dull pendant]

i sent them the ticket about 10 hours ago , still no reply

[azure sonnet]

Those are rookie numbers. They need 3 days to reply then 3+ to reply again

[dull pendant]

did you receive my private message ? i sent you yesterday but idk if it delivered or not

[full sequoia]

Dear Traveler,

Thank you for providing the information.

Please create a new game account and bind it to any third-party account, then provide the character ID of the new account.

Once your information is approved, we will proceed with the account transfer for your old and new accounts.

[azure sonnet]

@full sequoia and mine?! Already sent everything…

[full sequoia]

Dear Traveler,

If you have already submitted the relevant information through the in-game Service Center, your request should currently be under review.

We recommend that you contact us again after some time to check on the progress.

Thank you for your understanding and cooperation.

[azure sonnet]

So You really telling us that we need to check on the support of they don’t do their job?! 🤣 interesting.
And please define “some time” because I don’t know 6 days is “some time” or they need more before I check on them:)

[full sequoia]

Dear Traveler,

You may also provide me with your account information, and I will assist you in checking it.

Thank you for your cooperation and support.

[azure sonnet]

@full sequoia check pm’s. It’s there:)

Please tell if you don’t see it and I’m gonna send it again.
Thanks for the help, as always ❤️