Prophecy code importing/acessing bug

[steady bramble]

Id like to report a very weird bug.
In prophecy code event i generated a pretty good code, which contains durango and oggok
(Durango is the only one i need to complete my poison comp)
When i import the code into the game, it shows the heroes pictures, but when im about to finalize the processing, the game says its an invalid code..
Than i switched to a different alt , repeated the procedure , and there , its worked..
The same, not been used code.

[lost vale]

Dear Traveler,
May I ask if the prophecy code you generated has already been successfully redeemed in the Heliolite Summon pool in the game? If it has already been redeemed, the results cannot be transferred to another account. If it has not been redeemed yet, please send me the prophecy code and a screen recording of your operation via private message.

[steady bramble]

Alright
Sent a video
Check dm