#Game logged me out and I can't log back in?

1 messages · Page 1 of 1 (latest)

inner iris
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Receiving error code : 2 when attempting to log in. As I beat Fey Meander 100 it failed to load the results and then booted me to login. It now gives me the screenshot below upon login, and then hangs out on the looping intro video forever.

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After many attempts, I received this message now. Can someone direct me to the Notice Board it mentions?

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distant lodge
# inner iris Receiving error code : 2 when attempting to log in. As I beat Fey Meander 100 it...

Hello, Traveler.
I'm pleased to be of service to you.
Regarding your issue about [Login].
In order to quickly pinpoint the cause of the problem and assist you in resolving it,
please check if the following steps can solve the problem or not:

  1. Try to switch networks (WIFI / 4G / 5G).
  2. Clear the game cache and try to log in again.
  3. If you still can't log in after using the above methods, remove the game and reinstall it.
    Thank you for your patience.
    If you still can't solve the problem even after trying the above three methods
    Please contact us again with the following information:
    [Server]:
    [Character ID]:
    [Rolename]:
    [Device Model]:
    [Network Operator]: (Example: Chunghwa Telecom / Chunghwa Broadband, etc...) )
    Operation process video]:
    If you are installing the PC version of the game, please provide the following information.
    [Game Log]:
    (How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
    [Game installation full path]:
    (e.g. Steam\steamapps\common\Dragonheir Silent Gods\logs)

Please find the log files ending with "log". If you have not enabled the display of file extensions, you may not see the file names ending with "log". Example file names include: dragon_log_date_19.log.

Please pack all the log files and send them to us. Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

inner iris
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Hey Flora,
I appreciate your troubleshooting steps, but judging by the error message and later behavior of the server it appears the server went down. Thank you for responding.

distant lodge
inner iris
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Everything is indeed running well. Thank you again for checking back!