server crashes frequently

[zenith carbon]

I know the game is "new" but the server frequently crashes during gameplay.

[devout osprey]

Some device info would help the support-team...

Cause my galaxy s25+ doesnt have any issues with crashes for example

[timid agate]

Hello, Traveler.
Regarding your feedback on [game flashback]:
In order to better confirm your problem, please provide the following information:

[Character ID]
[Device Model]:
[Network Operator]: (Example: Chunghwa Telecom / Far EasTone, etc...)
[Scenario where the issue occurs]:
[Frequency of the issue]:
Operation video (if available)]:
If you are installing the PC version of the game, please provide the following information.
[Game Log]:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g.: Steam\steamapps\common\Dragonheir Silent Gods\logs)

For Android version, please provide the[Game log]:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)

Please find the log files ending with "log". If you have not enabled the display of file extensions, you may not see the file names ending with "log". Example file names include: dragon_log_date_19.log.

Please pack all the log files and send them to us. Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

[zenith carbon]

i sent in a bug or log report last time i sent this in...it keeps crashing several times in the last hour...sending another log...its PC client

I am on server 3 Ancestrial Isle

[timid agate]

Dear Traveler,

You can upload your in-game log by following these steps:

Go to the game's [Settings] interface and click the [Upload Log] button on the right.

Alternatively, find the [Upload Log] link on the login screen to complete the submission.

After uploading the log, please provide the information mentioned before and send us a screenshot of the successful upload. Thank you for your cooperation.

Thanks for your support.

[zenith carbon]

i sent a second log in yesterday. has happened 2x today as well.

I play on PC, i installed via steam and I guess it runs through there but I don't launch steam to play.

[timid agate]

Dear Traveler,
After you have uploaded the log, please provide a screenshot confirming the successful upload. Thank you very much for your cooperation!

[zenith carbon]

ok it happened 3 more times today ... 3rd log loaded...

[heady rampart]

Reborn 1 was booting people out repeatedly last night too

[timid agate]

Dear Traveler,

Are you still encountering game crashes? If the issue continues, please share your character ID with us. Thank you for your cooperation!

Have a nice day.

[zenith carbon]

It does still happen, but I am beginning to think it may be my ISP. Is the server side software sensitive to WiFi blips?