#Steam keeps crashing
1 messages · Page 1 of 1 (latest)
Hello, Traveler.
Regarding your feedback on [game flashback]:
In order to better confirm your problem, please provide the following information:
[Character ID]
[Device Model]:
[Network Operator]: (Example: Chunghwa Telecom / Far EasTone, etc...)
[Scenario where the issue occurs]:
[Frequency of the issue]:
Operation video (if available)]:
If you are installing the PC version of the game, please provide the following information.
[Game Log]:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g.: Steam\steamapps\common\Dragonheir Silent Gods\logs)
For Android version, please provide the[Game log]:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)
Please find the log files ending with "log". If you have not enabled the display of file extensions, you may not see the file names ending with "log". Example file names include: dragon_log_date_19.log.
Please pack all the log files and send them to us. Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.
[Device Model]: Legion Go with eGPU 5070
[Network Operator]: NOS(PT)
[Scenario where the issue occurs]: Not one in specific, it could be in a battle or in a dialog
[Frequency of the issue]: sometimes is after start game or 5m or even after an hour.
Logs seny via pm
Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.