autumn grotto
I had a weird message pop up when I tried to use the “ODDONE” redemption code, then when I tried again, it said it was “User Redeemed” already, I went to the in game mail but there was nothing there.
Sadly I didn’t take a screenshot of the first message, but it said something about contact Cust Services?
inner spear
Normally, codes have a limited number of uses
native valve
I had a weird message pop up when I tried to use the “ODDONE” redemption code, t...
Dear Traveler,
Yes, each redemption code can only be used once.
autumn grotto
Please re-read, it failed to go through the first time saying something about “contact Cust services” then I re-tried and THEN it said “User Redeemed”
Whereas I haven’t received the items from the code
native valve
Please re-read, it failed to go through the first time saying something about “c...
May I know your in-game character id please?
autumn grotto
autumn grotto
Hi @native valve I’m not sure if you saw my Character ID above or not?
native valve
Dear Traveler,
According to our records, there is a related records in your mailbox. Please check the rewards sent via mail between 18:24 and 18:25 on July 21 UTC+0. The redemption code rewards include: Starlight Stone Dice ×1, Gold ×30,000, and Wyrmarrow ×20.
If you still have not received them, I will report this to the development team for further investigation.
autumn grotto
@native valve thanks but I don’t believe I have had them, could I ask you to investigate please
meager spire
I can't redeem any codes on mobile. I'm on Android.
native valve
<@972043859284606987> thanks but I don’t believe I have had them, could I ask yo...
Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.
native valve
I had a weird message pop up when I tried to use the “ODDONE” redemption code, t...
Dear Traveler, could you please try to redeem it again?
autumn grotto
Dear Traveler, could you please try to redeem it again?
Hi @native valve It’s still saying the same 😢
native valve
Hi <@972043859284606987> It’s still saying the same 😢
Got it. Let me check with the dev team again.
native valve
Hi <@972043859284606987> It’s still saying the same 😢
Dear Traveler,
Travelers can only redeem CDKs from one streamer per batch. This is a redemption code from the same batch that you can try to redeem:
TYRAUKU
autumn grotto
That worked, so thanks for sorting this out @native valve! ❤️