Steam Login Problem - Request timed out [6][0]

[white jungle]

I had tried many things, from deleting log files, cache, browser data, even a whole new clean installation and I still get this message when I try to login using Google. Steam keeps trying, but the browser never opens.

[torn cargo]

Dear Traveler,

Thank you for your feedback. Regarding the login issue you encountered, we recommend first checking whether your browser has any blocking or interception settings, as this may cause login timeouts. If the problem persists, please provide the following information to help us investigate further:

1. The login method you chose (e.g., APPLE ID / GOOGLE / Facebook)
2. Your device model and operating system version
3. Game log
   How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
• Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

[white jungle]

I sent the info through an email I got from customer service.

[torn cargo]

Hi Traveler, if you have already contacted the in-game customer service, please wait for their response.

[white jungle]

I got another reply today but was just to wait more time 😅 because they said they are having a high volumen of request.

[elder meteor]

Man I have this exact problem and I can't try this game out ;-;

[torn cargo]

Dear Traveler,
If the issue persists, please provide the following information.

[white jungle]

Wow this is taking so long... at this point, I might lose interest in this game if I fall too far behind.

[white jungle]

Is it possible to bind the account to more than one service? Like having an account bind to both Google and Facebook? Because I was thinking that maybe I could bind it to facebook and then try if I can login using facebook instead of Google.

[frank hare]

I have the same issue on my PC AND mobile device.

[torn cargo]

Dear Traveler,

To further investigate the issue, please provide your current region, login method (Google/Apple ID/Facebook), and the game log.

How to provide logs:
PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

[frank hare]

I am not supplying any data . This is unacceptable. Why, regardless of login type (steam/apple/etc) is this game unable to login for multiple users. Iv bought multiple packs now that I am unable to access. No mobile game I have ever played has had this many simple login issues. What’s the problem!!!!

Even on a hard line straight connection on a high end streaming pc I still get this issue.

[proud orbit]

A couple of other things that you might try:

1. Temporarily turn off your anti-virus and anti-malware programs and then start Dragonheir. Sometimes they are too aggressive with game clients and trigger false positives. If this is the issue, whitelist Dragonheir in whichever program has the conflict.

2. Temporarily disable your firewall and then start Dragonheir. Like above, if this is the issue, whitelist Dragonheir in your firewall settings.

Make sure you turn everything back on after you test them.

[frank hare]

It’s the exact same issue on my iPhone as well

And I have tried shutting my anti virus off completely on the pc.

Something is wrong on their end.

[proud orbit]

Rather than using someone else's bug report, you should initiate your own bug report with all of your details in one post. What you are experiencing might have a similar cause or it might be due to something else entirely.

Likely not the issue but just to rule it out: are you by chance using the same network (via wi-fi) or even the same network provider (e.g., Verizon, AT&T, etc..) on both your PC and your iPhone? You can also try running the game through a VPN on each device to see if there is any change in connectivity status. As I said, this is unlikely to be the problem, but I've seen this crop up in other games before.

[white jungle]

yes same problem, same error than me.

[white jungle]

I do not have anti-virus or anything like that except whatever Windows 11 brings by default. I guess I may try the Windows Firewall/Defenser (whatever it's name, but really doubt that would solve it). I even put google on sites exceptions and still does nothing. I believe it's on their end as this other person says since his problem also extend to Mobile devices.

[white jungle]

The wi-fi, ISP, VPN are also not the issues. Why? Because I use the same for both PC and Tablet and the Tablet does work while PC Steam doesn't. It might be some perhaps more related to the Android, Apple and Steam versions. My Tablet maybe seems to work just because it's slightly old hence has a quite old version of Android maybe 10-12 but newer phones have latest versions.

I also wanted to add that I also play other games through Steam and/or their own PC client that connect in the same way through Google Data service and they work fine so far.

[white jungle]

I got in, BUT It's still NOT fixed. So what I did won't work for @frank hare because he can not get on Mobile either. So with that said I will still be looking forward for a fix for this for Google.
I was able to enter just because I thought to bind the account to Facebook too, which worked from the phone and making a copy of my save game on facebook, which I used on Steam and it let me in through microsoft edge.

[torn cargo]

Dear Traveler,
To help us better identify any issues, if you are unable to log in, please click the "+" in the upper right corner, go to "Settings," find the axe icon, upload your log, and provide your in-game character ID.
Thank you!

[white jungle]

I got an email about this today. If they had said it earlier maybe we could have saved a few days. Anyway I hope this solve fast or people would lose interest in the game because if you fall behind, it becomes very hard to catch up. I already sent the info by email.