Missing Character Transfer

[hazy quarry]

Hi Dragonheir, I'm inquiring about my old account champion transfers to my new account. I don't think I have access to my old accounts ID but I have the username and email associated with it. I am in the US and have heard conflicting stories about some people getting their characters back and some have not. I had a really good pool of heroes and would like them in the new season. Please let me know what I can do.

I also did my account valuation and it sent me wyrmarrow but no champions

10926061 i believe this is my old ID from the original seasons

or 10957077? i have some 2023 files on my computer im searching

[wind chasm]

Way to inherit:

• Login to the old account
• go to "veteran server list"
• create a new hero there
• start playing
• choose inherit on the popup

[hazy quarry]

I can't login to the old account because it was through the epic games store which its no longer available on there

[dim lily]

I am having the same issue and have tried all the generic instructions. Veteran server, look for the orc picture, wait for a pop up. Literally nothing works. Previous US account here too.

[desert timber]

Dear Traveler,
Due to previous compliance requirements in the North American region, account data for US region travelers could not be transferred. We understand the inconvenience and frustration this may have caused, and we sincerely apologize. Please note that account region is determined by the IP address at the time of registration or the region of the app store used to download the game. If the registration or download did not occur in the US region, the corresponding account data was retained.
We regret that we are unable to recover or transfer data for US region accounts. Thank you for your understanding and support.
If you have any further questions or require assistance, please feel free to contact us at any time.

[hazy quarry]

thats a huge bummer, is there any wyrmarrow compensation or anything i could get for it?

@dim lily looks like we are boned

[dim lily]

jesus man this blows big time

[viral cave]

@dim lily Even though they can't activate US accounts, they can do an account appraisal based on the amount of spending made to the account. If you didn't spend much, or any money at all, they are generously allowing screenshots of other games, like Raid or Watcher of Realms to bolster your accounts. We can't add links in these posts, so take out the spaces in this to get to the appraisal page on their website.

dragonheir.sgrastudio.

com/act/a20250528evaluation/

[dim lily]

right and I did do that but the bigger issue is that everyone gets that "compensation" on top of being able to retain their previous rosters, scrolls, etc.

Just feels like a slap in the face without some sort of further compensation. They may have "lost" the account data but they were able to give me an appraisal of my account I had using the same log in details, so clearly there is something there in terms of data. I didnt need to use screenshots from other games.

@desert timber

[wind chasm]

Payment data dor PURE cash amount is there, rhsts ehy they apprais UD accounts based on CASH SPENT

[silent lance]

Hi, I tried that after reinstalling the game, but I'm still stucked in a delete my acount loop. see this report : #1318994836560285717 message