Buff Buff undelivered products (purchase) issue

[inner lagoon]

Hey, I have a problem with BuffBuff product delivery to account. I did purchase 5 different packs of Dragon Crystals, and for all five of them, I have received 5 emails confirmed that items are successfully delivered, but actually delivered to account only 2 products . I am working with BuffBuff support now, but they so slow in investigation, and issue is not resolved starting from yesterday. I am looking for support and ready to provide more information (emails, screenshots, bills) in more private form of conversation. Is anybody from DH team can help me?

[junior flame]

Dear Traveler,
To better assist you, please provide the following information:

1. Your in-game character ID
2. A screenshot of your purchase order (including the order number, purchased items, and payment time, etc.)

[inner lagoon]

I have received this email from BuffBuff right after purchase July 18th 2025 07:23 AM UTC. Item 7000 Dragon Crystals. My In game ID 1416676276261425152. Their email stated that item delivered, but it not, you also can see in game shop that x 2 for 7000 crystals is not active. same 7story with 350 crystals, but 700 and 70 was received. Now I am more worried about expensive 7000 crystals.

[junior flame]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[inner lagoon]

Hey Flora, any updates on this investigation? I see in this Bug reports there is a person with exactly same problem with Buff Buff, amount of crystals 7000 even the same and same date 18th of July. Is is shouldn't be so difficult just to check our accounts for this few days of game to see incoming payments and from with platroms tthey are. Realy hoping on you help, because Buff Buff support is not even updating me and not reply on my daily emails. You may like share this information with management, This Buff Buff is official shop for DH, and doing business like this they not only destroy their reputation, but DH as well.... For sure I will never buy from Buff Buff again.

[junior flame]

Dear Traveler,
We are currently verifying the issue you reported. Any unreceived orders will be reissued in a batch. We kindly ask for your continued patience. Thank you for your understanding!

[inner lagoon]

Flora, Issue is resolved, all purchase packs delivered today, thanks for support.

[junior flame]

I'm glad to hear that your problems have already been solved. If you have any other issues, please feel free to contact us at any time. Thanks a lot for your continued support and have a nice day!

[inner lagoon]

Hey Flora, looking for your help one more time, this time before action. Buff Buff shop has a package of 14000 Dragon crystals. But shop inside the game displays only 7000 as maximum, also inside game shop displays double amount crystals for fist purchase in a season for each category of crystal package. But because 14000 is not inside game shop I am not sure, If I am will purchase 14000 crystal is it will be converted to 28000 crystals? Could you please check with support.

[prisma ibex]

Only the ingame shown packs have the double, the external higher packs dont